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    Cellular World Connect

    3.9 (7 reviews)
    Closed 10:00 am - 8:00 pm

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    AT&T Store

    AT&T Store

    2.7(7 reviews)
    1.5 mi

    Terrible experiance! No manager on the site, unable to speak with any one other than sales rep that…read morehad no clue how to help me. Different quo given by sales rep, different reflected on my account. Unable to return phone that was ship to that store but no longer wanted. Sales rep refused to conn me with someone manager.

    After 30 years of just paying my monthly bills, AT&T stopped listening when they conned me into…read moreadding Directv. This store is complicit in the abuse we've endured. On 9/4/17 we called AT&T to replace one of our family phones. The phone rep said "we can make this a buy one get one free if you subscribe to Directv - plus we can reduce your monthly mobile bill by $100". Sounded good, so we bought Directv and a new iPhone - but we never got the free iPhone nor the $100 monthly savings. Since then we've spent almost nine hours speaking with various phone reps and supervisors in the "Retention" department. Only one rep, Anna-Lisa White, was honest and transparent with us. We learned that the salesperson on 9/4/17 failed to register us for the BOGO, didn't tell us it was going to expire ten days later and probably falsified the offer of $100 monthly savings. In fact he increased our monthly bill by upgrading us to an unlimited data plan. Nobody in "Retention" was willing or able to rectify the situation. We suggested numerous times that someone listen to the 9/4/17 phone call "recorded for quality assurance" but no one has. We can imagine that the original person is a rogue employee, but it seems crazy that no one will lift a finger to fix the mess he created. We were told, however, that if we quit, AT&T would charge us about $800 in early termination fees. In other words: "We don't have to live up to our promises, sir - but you do." This has been so maddening that it's indeed tempting to just pay the fees and switch carriers after decades with AT&T. Or just accept that we got tricked into buying Directv and wait two years to switch carriers.

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    Cellular World Connect - mobilephones - Updated May 2026

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