Horrible wait time, but their customer service personnel tries their best. They have TODAY, one…read morewindow for non-payment issues, one window for Altice Mobile only, and one / two windows for payment only. Guess which line is the longest . They also have a security guard to divert people to the correct line. Despite long wait times, there is no " public " restroom. All their security cameras can verify this. Anyone that has been to this place can verify this. People getting rowdy as well, I guess that is why they need a security guard. ::edit:: this was a one star, but I bumped it up to three Literally after a minute of me posting the one star, two customer service representatives came out of no where to help the " non - payment issue " line. Their staff was helpful in addressing most issues that the people had. Listening to fellow customers and their horrible stories makes me think of the Optimum staff as psychiatrists. Granted this is customer service, no one will wait in line to speak to one if they did not have an issue.

Please! Please! Please! If you live in the lower Westchester area, DO NOT TRANSFER TO THIS COMPANY!…read more I've transferred to them just three months ago, and my internet & service has been shutting down consistently every 3-4 days. I've logged several complaints from the week of installation, and they use the same pre-fabricated service speech "not to worry, we're going to resolve your problem today...." Nope!! It never corrected, even after they "escalate" your complaints. Then when it's temporarily fixed, someone calls you in about 24hrs to see if you're "happy with the service, and then they try to sell you more stuff!." It's absolutely disgusting results, from their "fix", because the service outage circle continues. Do your self a favor and stay away. At this point, I'll be putting in a complaint to the FCC.

I recently purchased a phone from T-moble. This location is close to home. I have been there a few…read moretimes. This is the first time l went and the staff for that evening were all men. They were professional, polite and provided quite a bit of information. I walked out feeling like l knew what l was doing. They didn't rush and took time with me. That l really appreciated. As we all know, from time to time we all hit up a place for cell phones that can be hit or miss. Everyone who entered the store that evening left happy. Keep up the great work.

From the owner: Visit the T-Mobile store in Greenbelt and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 8819 Greenbelt Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Horrible service, went in for a phone repair and the workers here tried to scam me and take all my…read moremoney. AVOID THIS PLACE AT ALL COST

From the owner: Come in for all your wireless cell phone needs. Unlock your cell phone. We have all cellphones and…read moreaccessories. If you need to fix your cracked screen or any broken cell phone parts, we can help you!

Very attentive and knowledgeable! Will definitely return for any future phone / laptop issues!read more

These guys were great from the start. They helped set…read moreexpectations of what were possible and wasn't. I've gone to them for many phone related repairs and even a passion project of bringing back alive my original Google Pixel 1 phone.

Sales Rep A Visited…read morestore today 10/9/24 ask for assistance on iPhone, sales rep A stated to tap screen to get prices on the phone while he sat down on his phone and another device. Unprofessional service Sales Rep B Unprofessional when speaking to her about the prices. Having conversation with another worker asking about food, while standing there. lack of unprofessionalism, Better service is needed Better communication Horrible experience/Will not go to that location 935 Flatbush Ave Brooklyn NY 11226

When Sprint merged with T-mobile I got stuck with them. This has got to be one of the locations…read morewith the shittiest customer service. I came in yesterday afternoon to get a sim for my phone since it needs to be switched before next month. Waited about 15 minutes to be helped at first and afterwards sat like an idiot for another 30 while they told me to wait but helped other people who came in after me. In the end I walked out and called customer service. Issue was resolved over the phone in less than 5 minutes with great customer service. Avoid this location at all costs.

very good and amazing work and can't wait for other people to come and see what this store has for…read moreeveryone

Best price for quality work! I went into this place to repair iPhone 7 Plus. Mike, an electronics…read morerepair specialist, has done a nice work to give a new face to my phone. He also double-checked all the connections for cameras, antenna, microphones, speakers, and etc. I only paid $75 which is the half of what apple store charges and less than 2/3 of the most other repair places. I highly recommend this place for both quality work and competitive prices.