I walked into this store on a whim. It was a Friday afternoon, and I needed some help with a…read moremalfunctioning month-old phone. Louis was kind and extremely helpful. He took care of the problem. I was in and out in 15 minutes, despite needing to use the store's landline twice cause I forgot my account pin. Definitely recommend this store! I'll be back for sure. You made what could have been a nightmare, a pleasant experience. Thanks Louis!

Be aware of this store. I purchased a new phone in September and have been paying the bill not…read morereally looking at - which is on me, but I reviewed it recently and found a new line was added the same day I purchased the phone and I have been billed for this line since I purchased the phone. Had to have AY&T remove it from my bill.

Phenomenal service! Alex helped set me up with a new iPhone and he was so fast, helpful, and…read morepleasant to work with! Will definitely be returning

They are so professional n knowledgeable and quick. No matter what time of day they are there to…read morehelp

They are the best repair shop i have ever been to. Got my playstation fixed here because it would…read moreturn off after 30 minutes of use. I was in need of a very specific computer charger and my guy dug one up for me and helped me out. Need to check these guys out if you're in need of a fix or assistance on anything tech related!! Will be back for sure

Honest and trustworthy. Dropped off a laptop with a broken…read morescreen to Will Fix It on a Sunday after nightmare experience at another PC repair shop in New Hyde Park. Was given a quick and very fair quote with a 3 to 4 day turnaround and they delivered Definitely recommend Will Fix It to friends and family after a great experience Thank you Will and Winston

Hotspot Is Great Store Very Helpful. They are Very Professional and very Helpful When it comes to…read moreYour Cell Phones And Bills.

Had an easy time preordering my iPhone. The employees were…read morereally nice and very helpful

Jass as always was the best. Our son broke his phone and we ran right to him. Not only is he…read morehonest but he's seriously the nicest. Hands down my favorite Metro store to go to.

From the owner: Discover the smarter way to get all of the high-end devices you want and the network you need, for…read moreless.

Excellent customer service. The team is always helpful. I went in for a little issue with my phone…read moreand they were able to diagnose it and give me the perfect solution!

I visited this store to upgrade my phone since my old one was not holding the charge, and getting…read morehot while being charged. I was met by one of the sales people, and explained my dilemma. He said they do not have the phone in the store, took my information and said he could have the phone delivered to his store and I would have it the next day. Well I called to make sure they did get the phone. Well of course no one know what I was speaking about. Now remember my phone was dying and I needed the phone asap. This store changes employees so often, and they are not able to help customers.

My Samsung cable box suddenly shorted out and died. Wouldn't boot up at all. Texted online service…read more They tried to help but failed. The next day I went to the West Hempstead optimum store to exchange it for a new one. Was taken immediately, few minutes for computer lookup of my account. Pulled a new unit all in a few minutes. Parked in front with no issues . They were great. I don't understand the other negative reviews. Even had time left over for a Starbucks latte next door. They were nice too.

First, if you're trying to find parking in the lot, chances are the spots will already be taken, or…read morebe blocked by the drive through line for the Starbucks located next door in the same shopping center. You walk in and sure the place looks fancy. But the employees have no personality, they don't greet you. Was finally cutting the cord to cable TV so I was returning my box. I'm not sure what took so long because someone else walked in as the associate was trying to figure out what to do, and they returned a cable box in no time.

My family and I decided to take the plunge and switch over to T-Mobile and chose this store to…read moreexplore our options/pricing and discuss how all the parts would move since we wanted to combine 2 separate family contracts into 1 shared plan. We initially came into this store over a week prior and were patiently helped by a rep (whose name I forget). He explained the timing of unlocking our phones, fees T-Mobile would cover since a couple of our phones were still under contract at our previous carriers, etc. This past Wednesday, we went back in to make the switch. We arrived close to 7:30pm - which was just 1/2 hour before the store was set to close. When we arrived, there were 2 reps working and both were occupied with other clients with another couple of clients waiting. We decided to wait, and after about 15 minutes or so, one of the reps (Elzie) was able to help us. Due to the complexity of combining the 2 contracts (5 lines in total), straightening out the info we had been told by our previous carrier and even calls to T-Mobiles's toll free #, keeping most of our phones after the switch, and adding a new phone, we had tons of questions. Elzie patiently answered everything and guided us toward what made the most sense as far as timing, porting #s, etc. That evening, we ported 4 #s but had to still unlock 1 more line before we could activate that phone with T-Mobile. Elzie gave us his contact info and told me to call him with any questions so we could save another trip back into the store. My 2 cents is that Elzie definitely went above and beyond to help us and he did so with a smile, friendliness, and with complete disregard for the store closing time and staying extra late to make sure we were squared away. Yesterday, I took him up on his offer as I encountered a little hiccup with the previous carrier whilst attempting to unlock the last line. Again, he kindly guided me as to what to say and do with the other carrier - and it worked! As for the store itself, it's a pretty good size, spacious and is well laid out and maintained. There are lots of devices and accessories from which to choose and its greatest asset is definitely employees like Elzie and the other gentleman who helped us during our initial visit. Shared parking lot with other stores in this complex but have never had an issue with finding a spot.

If you want to not be greeted or acknowledged, no real customer service, and just treated like a…read morenuisance, go to this T-mobile. Just rude workers, who don't even look at you. I usually go to the one in New Hyde Park and highly recommend that one instead. I won't return to this one again.