I walked into this store on a whim. It was a Friday afternoon, and I needed some help with a…read moremalfunctioning month-old phone. Louis was kind and extremely helpful. He took care of the problem. I was in and out in 15 minutes, despite needing to use the store's landline twice cause I forgot my account pin. Definitely recommend this store! I'll be back for sure. You made what could have been a nightmare, a pleasant experience. Thanks Louis!

Be aware of this store. I purchased a new phone in September and have been paying the bill not…read morereally looking at - which is on me, but I reviewed it recently and found a new line was added the same day I purchased the phone and I have been billed for this line since I purchased the phone. Had to have AY&T remove it from my bill.

They are so professional n knowledgeable and quick. No matter what time of day they are there to…read morehelp

I've been a Verizon customer who has used an android as long as there have been cell phones…read more Due to all my family now having I phones I went in to Nycom west Hempstead and had the pleasure of having Michael Spurdito assist me in the purchase and set up of a new I phone 15 max pro. He even made to time ask me what apps I needed to start and made sure they were installed before I left. Thank you again for the excellent customer service!

They are amazing!! Honest trustworthy wonderful young men, experts in their field, so helpful, and…read morethey go above and beyond! I have been going to them for many years and they are always so kind and helpful. They are wonderful!! There is noting that they cannot fix!! Why would anyone go to impersonal big techno places when you can come to an expert honest neighborhood store!! Thank you for your endless expert help and honesty; it speaks volumes !!

Honest and trustworthy. Dropped off a laptop with a broken…read morescreen to Will Fix It on a Sunday after nightmare experience at another PC repair shop in New Hyde Park. Was given a quick and very fair quote with a 3 to 4 day turnaround and they delivered Definitely recommend Will Fix It to friends and family after a great experience Thank you Will and Winston

Hotspot Is Great Store Very Helpful. They are Very Professional and very Helpful When it comes to…read moreYour Cell Phones And Bills.

Had an easy time preordering my iPhone. The employees were…read morereally nice and very helpful

Excellent customer service. The team is always helpful. I went in for a little issue with my phone…read moreand they were able to diagnose it and give me the perfect solution!

I visited this store to upgrade my phone since my old one was not holding the charge, and getting…read morehot while being charged. I was met by one of the sales people, and explained my dilemma. He said they do not have the phone in the store, took my information and said he could have the phone delivered to his store and I would have it the next day. Well I called to make sure they did get the phone. Well of course no one know what I was speaking about. Now remember my phone was dying and I needed the phone asap. This store changes employees so often, and they are not able to help customers.

First, if you're trying to find parking in the lot, chances are the spots will already be taken, or…read morebe blocked by the drive through line for the Starbucks located next door in the same shopping center. You walk in and sure the place looks fancy. But the employees have no personality, they don't greet you. Was finally cutting the cord to cable TV so I was returning my box. I'm not sure what took so long because someone else walked in as the associate was trying to figure out what to do, and they returned a cable box in no time.

Good service but my goodness depending upon the customers needs you can stand on line for up to 45…read moremins which is annoying.

Homeboy who attended me acted very lazy. Do better. And they wonder why they don't have jobsread more

THIEF & CON ARTIST - TERRIBLE Sales Rep Name JAY BURGOS, who the supervisor and GSM leaves in…read morecharge. Conclusion terrible leadership. Jay and Supervision stole $140.16 Device Credit, a Thief is a thief no matter what. From other reviews, it seems obvious there are a few shady workers here. It's going almost two months and the phone they took have not gotten to T-Mobile, the specialist clearly said when they receive the phone I will be credit back. Now Jahaira the New GSM seems to be incomprehensible (SMH) as I Show and Explain. If you weren't there, don't tell someone what you think or believe what happen.