After several months of my online order being pushed out, it was finally available for pick up. I arrived on a Sunday, right at opening. The two female employees were rude. There was no eye contact made, as one of the employee was on her computer. She asked me for my order number. I told her I had the barcode for her to scan, and she coldly said, "I need the order number." She seemed really annoyed. When the other employee brought the items to my car, before I could even turn to say "thank you," she was already walking away. I don't understand why they were so rude. If they'd rather not work, then perhaps they should look for work elsewhere. I won't ever order from this store again. I only ordered something because it was on sale. There was better customer service at Pottery Barn. read more

I walked around with ease without someone following me which was nice. Finally an associate ask whether they could assist me with anything. She was polite, kind and answered a few questions. The value of CB2 is not your average furniture but it it great quality. Still need to make a decision which couch I am going to purchase. read more

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Service, selection and staff all amazing. We shop all of the time from CB2 and always have a positive experience. Brooke and Kyle are fantastic. read more

Terrible experience -- DO NOT TRUST VERBAL PROMISES. We were undecided about the dining chair color during the Black Friday sale and took swatches home. After reviewing our table and a photo, sales associate Becca told us to buy the white chairs and call the store the next day after 2:00 PM (when she'd be on shift) to switch to the brown ones if we changed our minds. We called; she never returned our call and the white chairs were delivered to the store. The in-store label showed no price difference between the two colors and Becca never mentioned any extra cost. Now store manager Karen says she's "gathering information," calls it a "misunderstanding," and acted like she had to pick sides to see who was telling the truth -- extremely unprofessional. Her communication was poor and dismissive; repeatedly her "solution" was, "Do you want to cancel the order for the white ones?" Cancelling the order was presented as the only fix, which is unacceptable. No wonder the employee behaved this way when management's attitude is like this. There is no "middle" here -- we followed the associate's instructions and were penalized for the store's internal mismanagement. Complete lack of accountability -- avoid this store. read more

Went to CB2 for the first time today to check out their couches. Liz helped us by talking us through all the couch options and giving us quotes on everything we liked. She was so kind and helpful! Thanks Liz. read more

This fancy furniture store is the newest addition to UTC. Chic and eclectic, the staff are friendly and welcoming. Prices are up there. The display area and showroom is spacious and bright. I'll be back for sure. read more

CB2 - Open for business - Furniture Stores Near Me - San Diego, California

RUDE staff! They are not interested in customer service-I have no need to ever return to this store. No one greets you, they are busy eating, on their computer, or talking amongst themselves. Corporate should replace all the Management and employees, before they drive you out of business! read more

Shira is rude and they steal your money when you return an item . I cannot get anyone to process my refund after multiple calls and attempts and I never got my item read more

Sigh...this used to be one of my favorite stores, but thanks to shady, rude Lizette, one of their managers at UTC, I am done with the brand. Absolutely rude and deceitful just to make money. She tried to swindle me for an item that was marked down from LAST SEASON, that she and her team charged me full price for, then lied about it when I discovered it was a discounted item. The item was tagged by them for $207.97 (it went to clearance) and she charged me $699.00 for it, but wasn't smart enough to take off the tag. I went back to the store to show her, she attempted to make me look silly in front of other customers but clearly she didn't anticipate arguing with a lawyer. Needless to say, I got my refund. I said ok, no need to shop in the store - I'll just order and have stuff delivered from online. My order that was in stock, I've been waiting over a month for most of it. I received a couple of items, pillow cases - they were stretched/used, had a slight odor and no tags on them. All the reviews are saying the same thing, CB2....hire back your old staff or lose more of your customers...and fix Lizette, she needs some retraining and some Listerine for her foul customer unfriendly mouth. Yuck, girl. read more

We received a table with termites and CB2 is blowing it off. They keep saying they will have someone call us while there are termites in the table and can spread to the rest of our house. I'm very disappointed as we have spent a great deal of money with them over the past several years. read more

Such beautiful furniture and household accessories. And surprisingly they are not as expensive as I would have expected. Staff are great and very friendly. Location in UTC mall is so convenient. read more

I stumbled across this place online while looking for a set of coupe glasses to add to my glassware collection. I searched the internet for a few days before I finally settled on the ones they sell here. The price was much more decent than the ones I was looking at on Amazon and I felt much more comfortable making a purchase such as this with a business that has a physical location in the city. Broken glasses arriving to my door would've probably made me angry lol I didn't take many pictures of the showroom because there was an event going on and I didn't want to be rude snapping pictures while they were doing their thing, but the showroom is spectacular. Very very beautiful pieces. Obviously it's more on the pricey side given that this is at UTC in La Jolla but in all honesty the prices I saw weren't as high as I would've imagined them to be for furniture like that. I got a lot of contemporary modern vibes from this place and they had me outdone with all the marble they were selling. The staff were also very fashionable which really adds to the ambience of the place. I'm giving 3 stars only because of service. I've seen a bunch of 1-star reviews and I prayed I wouldn't have any issues but alas. I placed my order for pick up early in the morning. Around 1pm I called to find out if I could pick it up after work because I still hadn't received an email or text that it was ready for pickup. They said that would be fine and they'd get my order ready. Fast forward to 430, still no text or email but I'm headed out the door to go pick up my order. I called them on my way there so they could have it ready by the time I got there. They said they'd have it ready in 10 minutes. I showed up and gave them my name and lo and behold it STILL wasn't ready. I waited around in this very lavish but also very fragile furniture store for about 15 minutes with my 5 year old who was trying to touch everything shiny and breakable before they finally brought my order out. I don't mind waiting. I understand being busy. I've worked in retail before, but I called twice. I didn't want to wait in a store like this with a busybody 5 year old and risk breaking any items I really didn't want to pay for. I ended up risking that anyway because the ball was dropped. My anxiety was through the roof the entire time lol. The man who packaged up my order was very sweet and he seemed kind of new so I knew it wasn't his fault. I could tell a few of the staff members there were a bit perturbed about how poorly this was handled by the two associates that told me it would be ready for pickup. I'm not giving up on this place just yet. I'm so happy with my glasses. They fit in perfectly with the rest of my glassware, but given all the reviews about bad service, that should be something that becomes a priority in team meetings in the near future. read more

CB2 - Furniture Stores Near Me - San Diego, California

I purchased kitchen hardware online from CB2 which says that non-furniture items can be returned in store. The hardware was very poor quality and more than half had visual defects and needed to be replaced. I went to the store to return these items and was promptly told that they do not accept hardware returns because they don't stock it in store and don't want to be stuck with it. The employee was super rude with me and said "it's your problem, not ours." Upon talking to customer service, each store can set its own return policy. Buyer beware as there is no way to know what this CB2 store will accept for returns without calling or visiting the store. I will not be shopping here again. read more

Genevieve is the best. She was helpful, kind, enthusiastic and knowledgeable. Just trust me on it. Elevate your home.

They offer curbside pickup and have a customer pickup location but don't offer curbside pickup or don't pay attention to when people arrive.

I have shopped at CB2 over 15 years. I love the options and style. I truly appreciate store in San Diego. I would shop on line or San Fransisco. The store in UTC is a treat to browse. Staff friendly and helpful. read more

Poorly managed stored! The store manager and staff terrible! The customer service awful! I just closed on a new home and wanted to purchase furniture for several rooms. I worked with a designer (Crystal) for two hours. Crystal promised to send me everything we selected via email. I shared my floor plan with her and she promised to make additional suggestions to fit my home. After several weeks never receiving anything I went back into the store to follow up. This time I went to another salesperson and explained what happened. Instead of helping me she went and grabbed the idiot that dropped the ball. The idiot said she remembered me but did NOTHING! Then asked if I wanted to start all over again! I walked out and gave Restoration Hardware my business! She made a HUGE mistake! Her and the rest of the staff just sit around and give off attitude. Snobs and appeared to be gossipy. Don't waste your time or money at this location. If this were my store I would definitely hire a new manager and get rid of the staff that would rather sit around and gossip about the customers versus actually helping them. This poor service cost this store a lot of revenue today. read more

I came in for a design consultation and mark the guy who does it completely ignored the fact that I was there and kept talking on the phone. They were not apologetic and kind of upset that I asked why are they running late. Now I get why they have so many bad reviews. read more

Jeffery the manager from this store and another male associate with curly brown hair were both snappy and rude with me. Don't do in store pick up for your orders because you put yourself at risk to getting terrible customer service. I've never been interrupted several times while trying to explain a transaction situation which was information that they needed to know about.. Jeffery the store manager was incredibly condescending and seems to struggle with maintaining his professionalism. Hope CB2 corporate looks into this because I am shocked beyond belief by this experience. read more

First time shopper at this store. We purchased a granite top coffee table and they wouldn't help us take it to the car because it was a floor sample. We asked for the manager and he responded rudely and claimed that it was their store policy not to help with floor samples event though we purchased it and it wasn't cheap either. I wouldn't shop at this store again read more

I'm a regular CB2 shopper. The decor is modern, fresh and bright. The accessories are reasonably priced and there is always excellent service from all of the salespeople. I recently had an impromptu free design session from one of the designers who suggested some excellent pieces to refresh my decor and I couldn't be happier with the purchases I made. read more

The absolute worst staff of any CB2 I've ever been to. Horribly rude, busy gossiping and eating behind the counter and totally unhelpful. What's worse is the manager is just as bad as the staff. I guess as the saying goes - sh*t rolls downhill. If I could give it zero stars I would. read more

I will not be returning to CB2. I returned some accent pillows today and the manager accused me of using them. I literally bought them and had them in the bag they gave them to me in until my sofa got delivered two days ago. So condescending. The quality is so poor too! One of the pillows had a broken zipper which I didn't realize when I purchased it. I have no time for rude, pretentious sales people. I decided to purchase from Pottery Barn instead since I didn't feel comfortable looking around any longer in CB2 read more

The tall gentleman with glasses.... Worse customer service ever! Very disappointed. His was snappy and in a bad mood to answer couple of questions. I couldn't wait to leave the store. Made us very uncomfortable. We decided don't buy the furniture and look at someplace else. read more

Great store , very impressive items, great customer service and friendly especially Theresa who was very knowledgeable and helpful. I highly recommend this store to everyone! They definitely deserve a 5 star rating read more

Always impressed by the authentic customer service I receive from this location specifically. The Store Manager Jeffry is a class act and very welcoming every time I see him. Sales consultant Mead has helped me with countless challenging orders and has always given me incredible and knowledgable service. The store is visibly beautiful due to the genius of Shannon's merchandising skills. The store feels welcoming and Holiday ready. Shop at this location for the best experience possible. read more

I purchased $1000 worth of gift cards based on their holiday promotion promising $20 back for every $100 gift certificate purchase. They will not honor the promotion when I processed my purchase in time. I have the email to prove it but their system lagged in processing my request and the deadline was past due to their system lag. What crappy company does this??? You make your customers pay for your internal failures? read more

Terrible customer service! Placed an order over the phone with the store in La Jolla to be shipped next day. They charged me next day shipping and didn't even shipped out my order after repeated calls. The store manager James was extremely rude and hung up the phone rather than trying to fix the issue. I'm a trade account member and bought over 80k in merchandise over last 6 months from CB. read more

The furniture is stunning however their sales staff is terrible. They talk to each other the whole time and when you ask them a question they act like you're bothering them. When she finally acknowledged me she didn't even answer my question.. I'm shocked that such a nice store would hire such unprofessional employees. I bought a $2600 from CB2 but I would never shop at this store. Go to Arhaus or anywhere else for that matter. Customer service is so important and unfortunately this store has no experience in dealing with people. Where did they find their staff?! What a shame... read more

Three employees at the entrance chatting. No one greeted me. The designer in the back was chatting with another colleague and didn't even smile my way. I exited the store and no one thanked me for coming in. I was interested in an end table but I guess I will jus shop at Crate and Barrel or something. read more

Called CB2 at La Jolla Village about a wedding gift that arrived broken and asked about options for the return of the dining ware set. I had looked online but the set had been discontinued. The lady who answered the phone told me that they could not give me money back but could take care of my problem. I told her that I was traveling 50 miles to come to the store and she assured me that they could help me. After driving into San Diego and coming into the store a different person at the counter told me she could not help me. I told her that I had spoken to someone earlier that day who said to come on down to the store and I would be helped. She disappeared and after some time she returned to tell me that I would just have to ship it back myself and there was nothing they could do. I left the store VERY DISSAPIONTED and drove back to my home. (Another 50 miles in traffic now and 2.5 hours wasted.) I then called the store and spoke to the same person who said I could come back to the store and they would ship it for me but couldn't help me with the return or refund. I have the names of all the persons involved but will not share them. I will never shop here again and will tell everyone I know not to also. read more