They don't return their calls. They return an email that is AI generated…read more.. Then when you call and ask for someone to call you, they'll send you another AI generated email. This business is best avoided!. There are far better pest control businesses in the area of Farmington Valley than this one!

I wish I could give Austin and his team more than five stars. The service wasn't just great - it…read morewas exceptional. From start to finish, the communication and follow-up were outstanding. Austin may very well be one of the best exterminators out there. Highly recommended.

We had Mike come out to do a termite inspection on a home we purchased before moving in. He was on…read moretime, communicative, and explained why he was looking at what he was looking at. Knowledgeable and friendly, great experience

I had booked Guardian Pest Control several weeks before my wedding to spray for mosquitoes…read more Unfortunately it rained this week. Knowing it was going to rain, I called on Monday to ask them to come earlier in the week to make sure the grounds were sprayed. They told me "not to worry about it" and that they would "take care of it." This was untrue. Now the day before my wedding, it is raining. They refuse to spray. That's not even the worst part. I spoke with Abbey, a manager in the store. She was dismissive, rude, and defensive about her poor customer service and her company's failure to live up to its responsibility. In fact, she refused to take any responsibility, blaming the weather and saying there was "nothing they could do." I did point out they could have come earlier in the week, they could have communicated with us better that they wouldn't be able to spray with the rain, and that we might have issues. But we were left in the dark until the day before the event that there would be no spraying. This was upsetting, and then on top of that to have Abbey be condescending on the phone with people who do not know pest control or what it entails was the worst customer service experience of my life. I will be reporting to the better business bureau, and I would never recommend this company for any special event. I was able to contact Orkin who took care of my pest needs and were pleasant and appreciative of the fact this was my wedding and a very important occasion.

This is the second year we have used this company and they are great! The communication and their…read moreresponse time so address any issue is #1! I also find their pricing very fair for the service they provide. Anyone that has come to our home is friendly, willing to answer any questions we have, respectful, and very helpful.

I have been using Ed Lavery & Sons Pest Control for the last 4 years on my home for bee and…read morecarpenter ant issues. Their technicians are very friendly and knowledgeable about pest control and they explain what they are doing in a friendly and confident manner. My recent technician Paul spent adequate time at my house and reassured me of the work done. They are dependable and arrive on time to my house each time. The office staff is also efficient and friendly. I just took out the seasonal pest control program that they offer. I highly recommend them to you for all your pest control issues. Chuck Silvestri

Paid for a treatment and two follow up visits. That was my mistake. Do not pay for follow up…read morevisits in advance. They said they would return in a month to follow up. They never called or scheduled. I've had to chase this company. Now their voice mail is full and the office doesn't answer.

We sensed we had rodents and we called Excell on a Sunday. They got back to us on a Monday and we…read moregot a visit on Tuesday. Treatment and traps were set within an hour and we were charged $750. We will get a follow-up visit a month later so he checks and removes the traps. I believe our problem is resolved. The price feels high, but I do appreciate the quick service and professional work.

The team at The Yellow Jacket Expert was professional, knowledgeable and responsive. They came out…read moreto reassess (no extra charge) the lingering yellow jackets in our basement as soon as we called a few days later. They quickly found the problem, a remaining bit of nest that was tucked deeply into wires and hard to find, and removed it. They even came out a third time (at no added cost) to assure us that the final few were only lingerers. They were right! We highly recommend them.

Excellent service! I called them this morning and he came out today, took care of the very large…read morewasps (I think it was wasps) nest swiftly and I appreciate that so very much. Yesterday while cleaning up overgrown shrubs I found the nest under the overhanging brush, I was stung. I have small dogs and we like to enjoy the yard ourselves. These people provide very caring and professional service. I can't recommend them highly enough. If there was a 10 star rating they would deserve it.

I needed an exterminator for mice this year got a referral from a friend bobbie was here quick did…read morea great job came back checked all traps he's reliable and shows up on time. I would recommend him highly. Chris P

very poor service I had an appointment to have someone come…read moreout to spray for ants they took a 45.00 deposit I had changer my mind called the night before to cancel he was arrogant and would not refund my deposit also so he claims is cost him 37.00 to talk to me on the phone from Angi

They're great! We would highly recommend them. Jesse has brought our mice problem under control,…read moreand he has also successfully gotten rid of the voles that were causing problems in the grassy areas. They're efficient, competent, and friendly. What more need be said.

we have had them for years. never an issue. good people and take care of our bakery. Josh advises…read moreus if we need to change add or deduct anything and is always pleasant.

Having just decided to put roots down in Connecticut after ten years of living in New York City, I…read moresuppose I've become a country mouse. And upon moving I realized my 1912 farmhouse was already full of... country mice. Having discovered a bizarre stash of sesame seeds in my laundry (that wasn't mine) and hearing tiny things go bump (scritch scritch) in the night, I called Marvel Pest Service. Pulling up in a superhero-emblazoned Subaru and efficiently scoping out the rodent situation in the house, Fred reassured me that he had the situation under control. After the initial treatment (snap traps and bait traps) there's been a significant drop in tiny roommate activity and I'm committing to monthly visits to ensure it stays that way. Also super appreciate Fred being properly masked his whole visit, COVID is one bug Marvel isn't gonna catch!

Fred has been great to communicate with and very friendly and informative. Just had our first visit…read morefrom him and initial treatment. He was thorough and very nice with our dogs. Will see how things go over the next few months.