Upon ordering, I believe it was the owner who was present, I got the spicy lamb pita and asked for sauce on the side. He seemed a bit disgusted and condescendingly told me that it would be better on the pita....um, I believe I know how I like my food made (can't stand sauces dripping all over the place making the bread soggy). The cashier/other pita maker had an attitude upon getting the toppings. When I returned to the counter and asked for a knife (to cut the pita in half as it started to fall apart all over the place) he looked at me strangely and nastily told me that they don't have knives, as if this was some alien object I was requesting at a RESTAURANT. The lamb was profusely lacking in taste and a total disappointment! After the first or second bite it turned into a heaping pile of mess - ended up eating it with a fork; pita lacking in quality and that buttery, fluffy taste. Probably won't be back. read more

Their website let me pay for two chicken bowls for pick up, I arrive and they say they are out of both types of chicken. How? It's 6 PM! They say they can do falafel instead. They fully make the bowls, then say that they're waiting for the falafel from the kitchen. I am still standing here. 15 minutes after the pickup said it would be ready. It is also very dirty in here--like to an unsanitary level, in the visible part of the kitchen, the preparation counter, and drinks station. I've liked other, cleaner Cava locations, but I strongly advise to AVOID THIS LOCATION. EDIT: I added a star because the food wasn't bad. It was just 25 minutes late and not the food I ordered (plus they forgot the pita I ordered.) It's way too pricey to be this bad of an experience. Two thumbs down! read more

This location has bad customer service. Rude. The servers are quick to make the bowls, simply throwing the food into the bowls. Customer service is better at other locations. read more

This is one of my favorite places so I brought a friend here to try for the first time and Omar was so patient and walked her through the whole experience and helped my friend choose the best bowl for her!!! Just on the strength of Omar we will DEFINITELY be coming back to this location specifically!!! THANKS OMAR!! read more

CAVA - Omar and Tyshann providing 5 star customer service!! - Salad Near Me - Decatur, Georgia

it was comforting walking in and my food was delicious thank you cava . usually things be out at night but had everything I wanted thank you again read more

Consistency with the food isn't always there as I've had burnt items a few times. Not enough to keep me from eating it, but noticeable. So this review is really a 3.5, but I'm unable to rate it as such. The service is always impeccable with the employees seeming to always handle the stress of large orders or a busy line well. The turn around of replacing near empty items is faster than I've seen at other eateries. Dining in can be a hit or miss on tables being cleaned. I've had to clean a table in order to sit due to multiple ones being dirty. Other times there are just not any open tables due to other guests. My favorite dressing is the Skhug and I always recommend adding a side of pita. Sooooo good!!!!! The falafel is some of the best I've ever eaten with the black lentils and persian cucumbers a go to for all of my bowls. If you like pickled onions don't skip those and if you are feeling adventurous give the cabbage slaw a try! read more

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Horrible bowl. The black lentils were undercooked and inedible. Used a delivery service so could not directly ask for refund.

I didn't want fast food so I decided to give this place a chance again. Last time I went just a few months ago, they were out of everything. And this time was pretty much the same. I get to the counter and the employee automatically rolls off all the things they are out of, so I only had a few ingredients in my bowl. Then when I went to pay they were out of bags! This location is very unpleasant-including the food and employees! The employees are very lackadaisical and do not care at all and look like they want to go home. They don't care about serving customers at all. As for the food, the first bite of chicken was hard and dry. Very disappointing! Every time I give this place a chance I leave completely unsatisfied. Will not be returning! read more

CAVA - Grain-vegetable bowl - Salad Near Me - Decatur, Georgia

I got a rice bowl and got 1 scoop of rice. i asked for more and they told me it would be an extra charge. with all my toppings my bowl was still half empty because there wasn't any rice. I tried to pay cash and they said that if i didn't have the exact change then i had to pay card. read more

CAVA - Salad Near Me - Decatur, Georgia

To the Cava Corporate office!!! Get your people help!! This locations is booming and these girls NEED HELP! There is 7 people ahead of me and there is 3 people working super slowly! Get a manager on site quickly before everyone quits. Its delicious food but its so obvious they are overwhelmed and they run out of items. Pay more or do something quick!!! read more

So my sister went to go get me some Cava, upon her entering they said they were only doing online orders. So she placed an online order, picked up the food then before she left they decide to tell her some of the ingredients with my meal they didn't have.. when they should've said that IN THE FIRST PLACE. Second they had an attitude with my sister for no reason at all bc THEY don't know how to communicate. THIRD they must can't read bc they didn't give me any of the sauces that I wanted.. so like wtf did I pay for ? Don't work there if you not gone do the job right. Really would give y'all 0 stars if I could. read more

CAVA - A harissa avocado bowl with no avocado and no sauces. - Salad Near Me - Decatur, Georgia

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I love this Cava! Sometimes there is a long line, but I don't mind it. I usually make my own bowl, with half harissa and half roasted veggies on top of rice & arugula and other toppings. The bowl comes up to $13 but literally is like 3 servings, so I eat it throughout the day. It's super flavorful and everything has nutrients/is clean, so def a go to spot for me! read more

CAVA - Custom Bowl - Salad Near Me - Decatur, Georgia

So good, great food, great workers, go there! Good portions, amazing quality. Highly recommended

Customer Service Review and Food Review I placed an order through the app, but when I arrived, the staff didn't see it. What could have been super stressful, was there complete opposite. They asked to see my order so they could make it for us. So kind and easy to work with. (I guess the app has had some glitches) Ok food. The food was AMAZING!! Seriously, I had. Pretty high expectations and this exceeded it! We did two bowls and a wrap. The price was super reasonable and we will be ordering this weekly! CRAZY FETA!!!! It's a MUST! read more

This food is good . but this location is trash. they never have anything . They always running out of wverything and never have nothing to replace it The service is decent depends in who is on the line that night. But the food is good of they have everything . Highly upset. they didnt even have any forks or any more dressings. read more

The food here is good, and you can get a good vegetarian bowl with lots of good layers to it. Highly recommend for that. What I do not care for at the Blackmon Dr store is the horrible vibe and service. Today someone working there named India seemed to be...let's say having a bad day. Really rude to customers and staff alike. Pass. Probably will hit the other store in town next time. read more

Always a great experience when I stop by this location. Food is great and is a clean space. Special thank you Carlee!

I ordered the spicy lamb avocado bowl . The lentils were severely undercooked , The lamb was burnt an the server did not know what comes with the bowl. This is definitely not worth your money read more

Decent! I've had Cava in the past, but it's been a while. My work picked up from here for lunch today. I went with the Build Your Own Greens & Grains Bowl, and chose: SplendidGreens, Black Lentils, Red Pepper Hummus, Roasted Vegetables, Avocado, Pickled Onions, Tomato + Cucumber, Persian Cucumber, Kalamata Olives, Crumbled Feta, Lemon Herb Tahini. Unfortunately, when my bowl arrived, it was missing the feta. That was a bummer because it was one of the ingredients I was most excited to eat from the bowl. Everything tasted pretty standard, no standout tastes that wowed me, but also nothing bad. As a more superficial critique, I do feel the bowl could have been presented more visually appealing, something I personally find important because it adds to the enjoyment of the food itself. Instead, it looked like everything was just thrown in haphazardly and drowned in sauce. I am a heavy sauce lover, but even for me, it was a bit much. Would I eat from here again? Sure. Would I go out of my way to get it? Probably not. read more

CAVA - BUILD YOUR OWN: Greens & Grains Bowl - Salad Near Me - Decatur, Georgia

Carly was so nice and patient with me. Clean location and pleasant staff. Will definitely be back

While the service was alright here, even pleasant, the food did not taste the same as its counterparts in other locations. The portions were uneven and inconsistent, with too much sauce in some plates, not enough vegetables in another order. The biggest deterrent for me is the fact they do not take military discounts in this location, while the other locations have always given discounts for active military and veterans. The inconsistencies really threw me off, and I won't be returning to this location. It kind of defeats the purpose of going to a chain when it's not streamlined and consistent throughout its locations. read more

I got a super greens bowl with chicken, lentils, broccoli mix and lemon herb dressing. read more

CAVA - Salad Near Me - Decatur, Georgia

I give this review four stars because I really love CAVA in general. This particular location is hit or miss tho. We must keep in mind we are in Decatur. No shade. I'm used to the attitudes honestly so I wasn't surprised. What surprised me is how everyone in front of me got a smile and a happy employee until it was my turn to order. Usually everyone gets bad service but here I guess they pick and choose idk. The lady's smile for the older couples turned into a frown quickly when she got me. I don't know who told them it was okay to put all that sugar in them healthy drinks either. The pineapple mint taste like koolaid it was so sweet I couldn't even finish it. Whoever runs this restaurant is basically letting the employees do whatever. No one greets you. Food always out but it is the closet cava to me so yeah. read more

The service was fine. The ingredients are great! However, in preparation of the food was poor and led to some stomach problems as a result. CAVA is generally great, but the workers should pay attention to what they have prepared. read more

CAVA - Undercooked falafel, oversized greens. Great ingredients, poorly prepared - Salad Near Me - Decatur, Georgia

Customer service sucks. I have tried to give this place chance after chance and they constantly disappoint. It sucks because this is a convenient location for me and they never get my order right, its never ready at the time placed and half of them are standing around. Its annoying snd a waste of my time! Ill have to find a new location to frequent because after all the money Ive spent with this chain and how much a meal cost alone, I expect them to fire some people with common courtesy and some dang on sense! Customer service is becoming a lost art. Atleast they keep the building clean. read more

It's a shame because their food is actually good, but their operation is absolutely horrendous. EVERY time I've gone there it has taken an absolute eternity. 5 people in line can easily be a 25 minute wait at this location. Most recently I tried ordering pickup to avoid this. But that was a big mistake too. I was waiting in the pickup area for 30 minutes. There weren't even more than a few people in line. At one point zero people were in line and they continued making online orders for people that weren't even there yet. Do not come here if you value your time. read more

There was no other customers in the store, as I went before the lunch rush. I was only given one scoop of rice for a grains bowl and then India drowned my food in sauce. My bowl looks like soup. She had a horrible attitude as well. It appears based on the reviews that these issues have been occurring for over a year. Apparently management does not care and neither does the DM. I will not be dining at this establishment again and I hope you do the same! read more

Good Afternoon: I hope this reaches you well. It took me a day or so to see if I would ever say anything... I always go to the CAVA for Lunch. 3/4/2024 around 5:45 - 6:15pm. I am not sharing this with you as a complaint but a serious observation. I order my sandwich. There were only two available. The young lady prepared the pita placed the falafels on the pita then placed it on the condiment counter. She left the area after telling the cooks she needed more cooked. So my pita was on display for about 15 minutes. She finally came back. The line at CAVA is serious everyday. I waited. No one at any time assured me my order would be ready soon. My pita sat unfinished while other people ordered their food. Finally, after (20) twenty minutes, the cooks had finished cooking. A whole different person prepared my sandwich. Yes, the same pita with the previous cold falafel balls. There was no apology. Matter fact there was no customer service or words accept to ask me what I wanted on my sandwich. No apology for the delay. Then I went to pay for my food. The Cashier who came out from the back said the machine was broken to get credit for my purchase. I shared my QR code. Yes, CAVA, I am a member. She explained that I would have to go home and do the credit portion myself. HOW? I didn't scream holler or make any comments. I am coming to you all directly and saying... this was the worst experience I had at CAVA. IDK... maybe its this generation. Maybe I am getting older. Let me ask Is this the type of service you promote? Customer service is key for people to spend money with any business. P.s. I never got my credit or points either. Very Disappointed Customer Experienced at CAVA Decatur , GA 2501 Blackmon Drive Suite 610 Decatur GA 30033 470-800-8402( Never answer the phone) 3/4/2024 6:49,6:10PM Order ID AC2LRL4LACFK #69 for here. $18.04 transaction authorization 053971 As of Today No one from Management or the corporation has contacted yet. read more

This message is for the Faizon Love look alike at the Decatur location "I am just absolutely thrilled to be writing this review about the absolutely delightful experience I had with the charmingly rude and positively delightful employee at this fine establishment. Because who doesn't love being treated like they're bothering someone by wanting to order food, right? I mean, it's not like they're actually getting paid to do their job or anything! And when I had the audacity to ask for a little extra rice, well, let's just say his reaction was positively heartwarming. It's like he was doing me a huge favor by gracing me with his presence. And the way he mentioned the extra charge for the protein and vegetables? Utterly delightful. Because who doesn't love being reminded that they have to pay extra for everything, especially when it's delivered with such a generous helping of attitude? Then I had to request for better chicken because it was dried and burnt what they had on display like be for real ! It's like a bonus insult with every purchase! Truly, I am honored to have experienced such a piss poor customer service. Bravo! read more

CAVA - Dry meat - Salad Near Me - Decatur, Georgia

I used to LOVE Cava, but this particular establishment is falling off.... to incomplete to-go orders, attitudinal staff, and now food that's not up to FDA standards. I have receipts. Recently purchased a kid's meal, and was about to feed our child... and spotted MOLD on his pita bread! Pretty Gross, right? read more

CAVA - close up on MOLD - Salad Near Me - Decatur, Georgia

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DO NOT COME TO THIS LOCATION UNLESS YOU LIKE RUDE DISRESPECTFUL PEOPLE MAKING YOUR FOOD W/ AN ATTITUDE! It's never a time I've come to this location and had a pleasant experience. My friend never had Cava before, and she couldn't wait to try it.. but omg I was mortified just now as I took her to my local spot. As soon as we parked, she was getting out of my truck and a male employee was rushing her to get out of the vehicle, even pushing the door on her to get by! It was so rude, and uncalled for. Should've took the sign and left. But she was adamant about giving them a try. The women they keep on the line do not have ANY customer service skills, or even personable traits. They all talk to customers rudely, and to each other. Rolling of the eyes, and getting snappy every time you have a question.. I don't even enjoy the food at that location compared to others. It's just convenient. Smh read more

I got the kids Pita with red pepper hummus and lamb meatballs plus the most thirst quenching cucumber mint lemonade from here today with the help of two amazing employees!!! I'd definitely recommend going here because the customer service is amazing, the food is incredible, and the drinks are above par!! I would've taken a picture of the food... But it's already been eaten!!! You don't have to take my word for it and try it for yourself! Bon appétit!! read more

I go to the CAVA Decatur location about 3-4 times a week for lunch or dinner because the food is healthy and it is good. HOWEVER, I don't understand how you can offer good fresh food and have such negative attitudes serving it. Not every time I go in there, do I get bad customer service. But it just bothers me that I never know what kind of vibe the employees are going to be on. Sometimes they are cool and the experience is great. But there are other times when I feel like I am being rushed, no greeting, no eye contact and sloppily throwing toppings upon my order. I respect the work they do and I know it gets hard sometimes. So I just smile, thank them and tell them I will see them tomorrow. Sidenote: I wouldnt dare order online. It seems like nothing but chaos and disappointment. read more

This was my go to place for salads when they opened. The last few orders have been a mess -- missing ingredients and things I didn't order. The final straw was today's order -- no humus, no protein. And don't bother complaining. They have turned off the support/contact button on their website. read more

My first experience at a place a few people have raved about was such a disappointment. The fact that they were out of several items may not have been as bad if not for the TERRIBLE attitudes of the staff. Location shouldn't matter! read more

I had a really good experience at Cava tonight. They had all the ingredients available and the cashier Carlie was really nice.

Better than Chipotle in many categories. Love the wraps. The swret and spicy chicken really tasted like shawarma. Angel and Kierra prepared our large order quickly. read more

Supposed to be closed at 10. I went there at 7:37 for a bowl. No chicken of any sort. No hummus sauce. No garlic or yogurt sauce. No feta cheese. I understand if it's 9:30. But it's 7:30, 2.5 hours before closing. Unacceptable. read more

Just ordered online from Cava in Decatur and paid over 18 dollars for both of these bowl!!!! Completely disgusted and disappointed. Neither of these are even 1/4 full, have hardly any ingredients in them. Didn't include drink that was paid for. Tried calling this location several times to speak with manager with no success. Buyer beware: NEVER ORDER ONLINE FROM THIS LOCATION!!!! You will NOT GET WHAT YOU PAY FOR. Go inside to ensure your order is correct read more

CAVA - Lamb bowls - Salad Near Me - Decatur, Georgia

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First time having cava! Much like a build your own bowl Mediterranean style, it had many different choices new to me and glad I tried! I built my own bowl with rice as base, hummus and tzatziki dips, grilled chicken, and topping were broccoli, olives, feta, and corn. All topped with yummy garlic sauce at the end. Very tasty and had enough for leftovers. Small parking lot and indoor and outdoor seating. Service was ok, not much to remember. Several food toppings were not available and the drink machine was not working. Other than that the food was good so I would give them another try. read more