Sooo, I've actually went to this place 3 days in row. All 3 days I ordered the same thing. Build your own lamb bowl, and it was delicious. It's close to my job so it's convenient. The food is like Chipotle with a Middle Eastern spin on it. I personally like the food better that chipotle, but that's just me.
The customer service on the other hand, is a little suspect.
Day 1, the young lady had the worst attitude and she built my bowl without giving me a choice of telling her what I wanted on it. It's middle eastern food so I really didn't know what half of the sauces and extras were. When told her I didn't want the purple shredded onions she scraped them off, smearing the juices all over the rest of the food. I could be allergic to onions. . Not to mention she was even more upset after that and started slamming my food into the bowl and spraying the sauces in excessive amounts into the bowl. I didn't say anything else, I was a little scared. Lol.
Day 2, completely different experience, like night and day. Great service, great food, I enjoyed it.
Day 3, different gal as day 1, but similar attitude with not as much aggression. She was chewing on something so it seemed like I interrupted her since she had to come out and help out with the line of customers. There was initially only one gal working the line when I walked in and I heard her complaining about it, which I understand because there was 5 people I counted in the kitchen just watching her drown with the long line of customers. The manager was just leaning on the counter in the kitchen just talking. The young lady was ringing up my food with her elbow and I said you can just change your gloves can't you, because it was taking some time for her to get rung up, and she replied she didn't want to waste gloves just to ring up food. I replied, the box of gloves say disposable though. So she took them off and rang up my food correctly. She wasn't happy about it from what I can feel and see. My food was still good nevertheless. I blame places that give exceptional customer service regardless of the day you walk in on, I tend to expect it everywhere I go and when I don't get I am sadly disappointed. I do know everyone's name but I won't post in a review because they could've just been having their bad day. I get it. That's what we will call it. The food was great which is the only reason I keep going back, I just have my fingers crossed when I walk into the building in hopes that I get someone in a decent mood. All in all, I recommend it, because of the food, not because of the service.
I will say one of the managers tried to make up for my for my first bad experience by offering me a free meal, but that courtesy meal was unfortunately diluted by my last experience today. It is kind of sad because the food is so good. They need to get it together if you ask me.
The prices are decent for the location, but the prices are going up everywhere so not a big deal. They also need a military discount. Everyone else in the area gives one. The person behind me was a military service member and received no respect or love for his sacrifices. read more