I reached back out to the office to request a copy of the cancellation notice they given me where I…read moreagreed to it in writing. I kid you not, they emailed the below picture. I have since emailed the office advising them this is not sufficient for patients making an appointment over the phone when they have not been in the office for close to a year, where again when their office called and left a voicemail and I called back to confirm the appointment, they still did not advise of any cancellation fees. This is against CA law and bad practice to impose a cancellation policy based solely on a sign in their office, especially for patients that are scheduled on the phone and confirm on the phone. I have since found a new optometrist and guess what? They text their appointment confirmation so the patient can confirm and guess what's also included in that patient confirmation text? Their cancellation policy!

Dr. Haw is great. Unfortunately, I have so much trouble with the administrative staff who seem…read moredisorganized, don't listen, and get my information wrong. Dr. haw has prescribed me eye drops for the past 2 years for my dry eyes. My insurance changed this year. My pharmacist says the eye drops are no longer covered and that the optometrist needs to reach out to my insurance to get prior authorization. 2 weeks ago, I called the office telling them this information. 1 week passes. Nothing happens. I call them and they say they'll talk to Dr. Haw when he gets back in the office the following week, meaning nobody did anything the previous week he was there! The next week, they incorrectly send a prescription renewal to my pharmacy but did not talk to my insurance about getting prior authorization. My pharmacy calls me telling me the same thing from before: they need a prior authorization for the renewal to be processed, not the renewal itself. The next day, I get a phone call saying that Dr. Haw cannot renew the prescription since I haven't been seen in a year and that I need to make an appt to be seen. If that's the case, then why did you already send the renewal anyways?! And why didn't you tell me 2 weeks ago when I first asked you for the prior authorization? I need you to call my insurance to get prior authorization so the renewal goes through or write a different prescription that my insurance approves. I have to call back again telling them the same thing. It's like they don't listen or understand the difference between renewal and getting prior authorization so the renewal goes through. Even more infuriating is they recently called me asking what pharmacy to send the prescription too when I've been using the same pharmacy for 2 years and renewing the med every 3 months. How do you not have it on file?! Another time I told them to leave a message on my phone b/c I can't call during business hours since I'm working. They called me 5x asking me to call them back. When I called them back, there was nothing I needed to tell them over the phone that they couldn't have just left a message on my phone like I had told them repeatedly. There was no private info they needed from me. They could've just given me the simple update as a voicemail. it's so frustrating talking to the administrative staff. You need a lot of patience to deal with the administrative staff. I have stayed b/c I find Dr. Haw to have given me effective solutions for my eye problems over many years. Ugh. I'm starting to lose patience and am contemplating finding someone else that has better administrative staff.

Dr. Christine is very helpful and my appointment went fairly quick. It was easy scheduling an…read moreappointment. There is a good amount of options to choose from as far as frames go and once ordered it comes within 2 weeks. When you pick up she makes sure the fit is right and the lens are good.

Family has been coming here for a while now, but after today's visit, it will be our last. The…read moredoctor herself is great, good personality, good with my kids, it's always been a pleasant experience. Unfortunately, I did leave today's visit with a gut feeling that the doctor unfortunately manipulates how she's going to bill their services to benefit them, not us the customers. My husband and I each have a great VSP plans through our employer and for two exams it should have been covered especially with double coverage, however I left paying $120 out-of-pocket on what should have been zero. I left very disappointed. I am in the HR field and I have an understanding of how Primary and secondary insurances work, but there really was no arguing with the doctor. Definitely disappointed, and because of this experience, we will no longer be going to see her.

Another great experience with Dr. Mai! I love coming here for my eye exams and for some fresh…read moreglasses! The staff is also wonderful! They recently added YSL and Prada to store stock! I highly recommend Eyebright Optometry if you are I need of a eye exam, glasses of even sunglasses

I've been going to Eyebright Optometry since 2018! Originally, I accidentally did my eye exam at an…read moreout-of-network place, so I was just looking for a place that was in-network and had cute frames that didn't break the bank. I went to a lot of different places before finding Eyebright. I came for their affordable eyewear options, but ended up staying for their wonderful service. Dr. Nguyen and Dr. Mai are both so knowledgeable! They explain things in a way that's easy to digest and understand. They also go beyond the vision/prescription discussion, and look into how other aspects of your health may be affected, which makes me feel taken care from a holistic approach. I can feel they genuinely care for my wellbeing. The staff working in the front, Roger and Sharon, are really friendly and helpful too. It's always a great experience with them! After I got married and added my husband to my insurance, I got him to start coming to Eyebright too. I book our appointments back to back via their website and then we attend our appointments together. I also appreciate that I can communicate with Eyebright via text for any updates and/or inquiries. Would definitely recommend Eyebright :)

I've been a patient of Dr. Dea for several years now, and I couldn't be more pleased with the care…read morehe provides. He is truly one of the most personable and compassionate doctors I've encountered. He takes the time to explain everything thoroughly, always making sure I understand each aspect of my eye health and any treatment options. I've never once felt rushed during a visit--he listens attentively, answers all my questions with patience, and makes me feel like a valued patient, not just another appointment on the schedule. It's clear that he genuinely cares about his patients, and that level of care and dedication really shows in how he practices. He is a wonderful doctor, and I'm so grateful to have him as part of my care team. I'm also very happy to know that retirement is far off for him--I look forward to continuing my care with him for many years to come!

Dr Schymeinsky has been my Optometrist for many years... He is very professional, knowledgeable,…read morepatient, friendly, loving and caring. He is a blessing in my life; I fully trust him to take care of my eyes. Milpitas Family Eye Care Optometry is part of my healthcare team in my life as long as I live or, either they are still serving the community; The front desk personnel are very friendly and helpful. I love this place, I highly recommend it.

They are apparently closing but Dr. Wong was the best!…read more If you can get him before he leaves he was a fabulous optometrist and cared about my vision. There selection of Gucci frames was excellent as well! Thank you for your help all these years. I appreciate it!

Dr Wong was nice, very thorough with explanation of different eye tests, and good sense of humor I…read morerecommend him as an optometrist!

Very profesional , the whole staff is so piled & respectful…read more Highly recomienden it. They treat you so kind and no long waits. My eyes are so happy. Every eye wear is fitted with comfort. No hurry, they take they time to make you happy when you walk out the door. The selection is the latest designer. This office has the latest equipment and it's so clean. I'm so happy that my daughter recommended Bay Vision to our family. Elizabeth MOROLES Shiflett. .

I really like the optometrist here. She is thorough, caring and takes the time to explain things,…read moreShe is definitely a 5 star! On the other hand, other staff members are the complete opposite. No call to let me know my glasses were ready. They claimed to have called and left a message - but no message and no missed call. Clearly they don't know about call display. One time when I called to book an appointment, the woman answering the phone had me on speaker and asked for my name and date of birth. As I could hear others in the background, I knew that others were within earshot. An obvious violation of my privacy and possibly HIPPA. When I brought a pair of glasses in for possible repair, the counter person was unsure and said she would text pictures (which she took) to 'Vic' and 'definitely' get back to me end of day either way. Given that I had never dealt with this employee before, I thought it odd that she did not ask for my name and phone number. When I asked if she wanted my name and contact info she said yes. I guess it really didn't matter because there was no call by end of day. Clearly 1 star. For eye care, I will continue to go here. However, based on their customer service (or lack thereof), I will shop elsewhere. Eyecare 5/5. Customer Service 1/5. Average 3/5

Excellent shop, easy parking, great service and good prices…read more I had an unusual request to swap some lenses to make reading glasses with different left and right strengths. They did it quickly, efficiently and for less than I expected to pay.

I actually sought out Dr. Leung through yelp, little did I know she would impress me as much as she…read moredid. I kind of wish I could gate keep this business, but it's a disadvantage to the people who want a good eye doctor. I've been to Walmarts optometrist, Costco's eye exams, and a couple of other optometrists around the Bay Area (Oakland was my last place) they pretty much offered the same type of general service "you don't ask, you don't tell". When I went to Dr. Leung, she had a a two woman team that runs the entire show. They both take you through tests to ensure they are not missing anything. They pointed out that my current glasses did not have the correct prescription for my eyes and the material was not what I thought it was, ( I did wonder about this bc the lens started peeling) I was basically paying for plastic. Dr. Leung is not like Kaiser, where you are pushed out because someone else is waiting. She throughly evaluates you and is very passionate about what she does. I have a slightly rare condition with my eyes, my old optometrist kept getting confused as to why my vision was not returning to normal after my pregnancy was done. When I went to Dr. Leung on my first visit, she called out my condition and was able to help me get the correct prescription. These glasses have been the best pair I have ever received. If you can understand my relief as no doctor has ever brought this up. She had the instinct to say "you look normal, but there's something else behind your situation" and I immediately was impressed. Flash forward the following year, she still has the same spunky personality and all of the special equipment to do everything herself. I asked her why does she have all of this new technology and she explained how she wants to deliver good service and if she can do things without waiting weeks for labs, why not provide that to her clients. It's nice to actually get exceptional service.

It's always been very easy to get an appointment here, and the fact that they're open on Saturdays…read moreis incredibly convenient for our busy schedule. Both my son and I come here for our glasses and contact lenses, and we've consistently had great experiences. The optometrist is kind, patient, and thorough, making each visit comfortable and informative. I especially want to give a big thank you to Mary Lou--she is amazing! She really knows all the details when it comes to insurance benefits and took the time to clearly explain everything to us. She was also able to fix my eyeglasses perfectly on the first try, which I truly appreciated. It's also a huge plus that the office is close to my home. I'm so thankful for their help and the excellent care they provide to keep our vision clear. I highly recommend them!

Dr Z was the best and the woman that helped me pick out my frames for my progressive lenses was…read morealso great. Friendly, kind, and clearly competent professionals. However, every interaction I had with their front desk staff and the one tech I spoke with when I picked up my glasses was frustrating and unpleasant. Dr Z is worth overlooking her staff but still...

I've been a patient of Dr. Flores for many, many years (maybe more that 10 years?) on and off as my…read moreinsurance has changed between jobs. I always have gone back to Dr. Flores because she is amazing, kind, and super knowledgeable. She always takes the time to answer my questions and explain things even when their office is very busy (which is always). It makes me feel cared for and I leave feeling like I have a better understanding about my vision. When Dr. Flores has been unavailable, I've also seen Dr. Lam. One time a couple years ago, I had an eye infection and I was desperate to get some antibiotic drops. For some reason, my insurance wouldn't cover the prescription and Dr. Lam did everything she could to make sure we could find a way to get the prescription covered or at least at a lower cost. While I was at the pharmacy, Dr. Lam made herself available in between clients to call me on the phone and ensure things were working out for me. She even offered to speak with the pharmacist themselves. Last but not least, the office manager Sandra has been amazing over the years with her customer service skills and taking care of my needs. When I called to make my annual appointment, I mentioned I was running low on contacts and wanted to come in to update my prescription and order more. When I went in for my visit last week, she had already put together some trial contacts for me to take home because she knows I have a pretty bad prescription and wanted to make sure I didn't go without contacts since it takes about a week for my contact order to ship. On top that, when I went yesterday to pick up my contact order, she offered me to pull up to the curb and she'd bring the box out to me. She handed me the box and sent me home with a little chocolate! That made my day. Overall, the service here at Flores Optometry is amazing and I will continue to be a patient here forever. The other staff members are always VERY kind and helpful and it seems like they do a great job working together and enjoy working together. It's always a pleasant visit and great vibes. THANK YOU :)

The BEST prescription eyewear I've ever put on. I needed dual prisms in addition to some correction…read moreon my right eye. A search on YELP was my first exposure to Flores Optometry. They had great reviews and are close to home. I just picked up my first pair of perfect glasses from them! They have equipment my last optometrist did not have. Dr. Flores gave me a very thorough exam and worked with me to dial in my very difficult and different prescription. That was last year. This year, the same great customer service and exam doctor. I actually was able to "walk in" and be seen right after 9 this morning. I highly recommend this office for your eye care needs. Oh, they've got a nice selection of brand names...good stuff!