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    Castro Valley Eye Center

    3.3 (28 reviews)
    Closed Closed

    By appointment only

    Updated 2 weeks ago

    Services - Castro Valley Eye Center

    Eye exams

    Eye surgery

    Eye testing and diagnosis

    2 More Services

    Eyewear fitting

    Retinal imaging

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    Recommended Reviews - Castro Valley Eye Center

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    4 years ago

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    4 years ago

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    7 years ago

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    15 years ago

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    10 years ago

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    14 years ago

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    11 years ago

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    8 years ago

    Great service and staff. Absolutely recommend to anyone in search of professional eye care.

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    8 years ago

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    10 years ago

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    7 years ago

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    13 years ago

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    8 years ago

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    14 years ago

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    10 years ago

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    9 years ago

    Always thorough and professional here. I highly recommend it for optometrist and ophthalmologist.

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    12 years ago

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    13 years ago

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    11 years ago

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    Ask the Community - Castro Valley Eye Center

    Review Highlights - Castro Valley Eye Center

    Lee, (and occasionally Dr Albrecht), and both were extremely professional and great to deal with.

    Mentioned in 5 reviews

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    Visual Insight Optometry - Visual Insight Optometry

    Visual Insight Optometry

    4.6(71 reviews)
    0.4 mi

    I reached back out to the office to request a copy of the cancellation notice they given me where I…read moreagreed to it in writing. I kid you not, they emailed the below picture. I have since emailed the office advising them this is not sufficient for patients making an appointment over the phone when they have not been in the office for close to a year, where again when their office called and left a voicemail and I called back to confirm the appointment, they still did not advise of any cancellation fees. This is against CA law and bad practice to impose a cancellation policy based solely on a sign in their office, especially for patients that are scheduled on the phone and confirm on the phone. I have since found a new optometrist and guess what? They text their appointment confirmation so the patient can confirm and guess what's also included in that patient confirmation text? Their cancellation policy!

    Dr. Haw is great. Unfortunately, I have so much trouble with the administrative staff who seem…read moredisorganized, don't listen, and get my information wrong. Dr. haw has prescribed me eye drops for the past 2 years for my dry eyes. My insurance changed this year. My pharmacist says the eye drops are no longer covered and that the optometrist needs to reach out to my insurance to get prior authorization. 2 weeks ago, I called the office telling them this information. 1 week passes. Nothing happens. I call them and they say they'll talk to Dr. Haw when he gets back in the office the following week, meaning nobody did anything the previous week he was there! The next week, they incorrectly send a prescription renewal to my pharmacy but did not talk to my insurance about getting prior authorization. My pharmacy calls me telling me the same thing from before: they need a prior authorization for the renewal to be processed, not the renewal itself. The next day, I get a phone call saying that Dr. Haw cannot renew the prescription since I haven't been seen in a year and that I need to make an appt to be seen. If that's the case, then why did you already send the renewal anyways?! And why didn't you tell me 2 weeks ago when I first asked you for the prior authorization? I need you to call my insurance to get prior authorization so the renewal goes through or write a different prescription that my insurance approves. I have to call back again telling them the same thing. It's like they don't listen or understand the difference between renewal and getting prior authorization so the renewal goes through. Even more infuriating is they recently called me asking what pharmacy to send the prescription too when I've been using the same pharmacy for 2 years and renewing the med every 3 months. How do you not have it on file?! Another time I told them to leave a message on my phone b/c I can't call during business hours since I'm working. They called me 5x asking me to call them back. When I called them back, there was nothing I needed to tell them over the phone that they couldn't have just left a message on my phone like I had told them repeatedly. There was no private info they needed from me. They could've just given me the simple update as a voicemail. it's so frustrating talking to the administrative staff. You need a lot of patience to deal with the administrative staff. I have stayed b/c I find Dr. Haw to have given me effective solutions for my eye problems over many years. Ugh. I'm starting to lose patience and am contemplating finding someone else that has better administrative staff.

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    Castro Valley Eye Center - optometrists - Updated May 2026

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