My family and I have been coming to this practice for the last 2 years, and we've had nothing but great things to say! The eye exams are pretty standard and done with a high degree of patient comfort in mind, but the staff go above and beyond to ensure your satisfaction and happiness. Whenever I've needed a prescription or invoice reissued, they are quick to email it over. I highly recommend Family Focus Optometry to all looking for a personable and reliable optometry practice! read more

A little over a year ago I had an eye exam and got new glasses here. The experience was positive. Received my glasses 2 weeks later and everything was smooth. I got some automated reminders from them for my annual exam and also need another pair of glasses. I called probably 6-8 times trying to make an appt. They never answered their phone once. They did return my call 3 times but always when I was in a meeting so left me a message. Their instructions says to call or email for an appt. I can't find an email on their website anywhere. There is a form to submit to contact and did that and never got an email back. I gave up and went somewhere else. New glasses should be ready in a week. Super frustrating playing so much phone tag wanting to give them my business. read more

I went here a couple of times for myself and had no problem except for frames being high. I had an appointment this morning for my son to get a prescription put in frames I purchased already. This broad asks me if the appointment is for me or him? Um for him that's what I said over the phone and put on his registration on-line. They were pressing me to get him an eye exam but he already has a prescription. Then they tell me he's only eligible for an exam and nothing else until 2027. I just grabbed his prescription paper and left so I wouldn't slap a bitch and go to jail lol. They could've told me this over the phone, had my son late for school for no reason, and wasting both our time. They could've put his lenses in, how is that not covered until next year and my benefits just kicked in? Stupid ass broads, never again. They're lazy and unprofessional. Their new location is stupid too, bitch can't even explain directions. All she had to say is we're in the western dental building on 3rd floor. Sometimes when they send reminders to my email to make a appointment, its for a different client, not me lol. Don't go here, they lost me as a customer. read more

I need to make a correction : what I said in my previous review a day ago and correct one lovely lady's name: Aileen not Arlene is part of the calm environment. Juana, Clarisa and of course Dr. Leong. "Charge it to my head and not my heart " Wonderful service read more

I absolutely love the ladies here. I've been a client/patient since 2008. Everyone is helpful, cheerful, professional and friendly. Upon request they give you a free Bible. There's one particular doctor I've seen more than the other two. However, she was off the day of availability for me to have my exam. I feel comfortable to be seen by any of the optometrists here. As long as they accept my vision plan I will continue patronizing their business. read more

Dr. Geronimo always asks about my eye care & past eye issues. You can tell she loves her job & enjoys helping others. Clarissa is the best @ helping me pick out my glasses & gives her honest opinions. She is very patient & always gives me options on how to best utilize my FSA funds. The office is always clean, bright, & welcoming. I actually look forward to this yearly doctor's appointment. read more

Friendly, professional, and efficient staff. We also love their inventory. The whole family has been coming here for years and we always find a frame we like. read more

My old glasses were falling apart (my son likes to throw things at my face, and I sometimes bump into walls and glass doors). I went here on 11/26 to order a new pair. My wife recently had a good experience here, and I also went along with her recommendation because this office is fairly close to our house (Lucky is part of the shopping center, and we shop there almost every week). The hours aren't bad, but they're a little odd: Mon & Tues 9 a.m.-6 p.m.; Thu 9 a.m.-8 p.m.; Fri 9 a.m.-6 p.m.; Sat 9 a.m.-1 p.m. (I'm not surprised that it can apparently be busy here on Saturdays.) https://www.yelp.com/biz_photos/family-focus-optometry-san-leandro?select=vr2tlfjQg-xhFtSphK0Osg: Customers are buzzed in. Because I'm so massive, it was easy to see me coming. o_O https://www.yelp.com/biz_photos/family-focus-optometry-san-leandro?select=Lca2UrEK8pUm86CLbhmjXQ: I wasn't blown away by the selection of frames (there are a few more for women than for men), but that's not really saying much (I can be picky, and I was only drawn to 1 pair of frames when I bought glasses a few years ago too). Sylvia, the office manager, helped me. Some other reviewers have had bad experiences with her, and I did find her to be a bit gruff (I quickly got used to it, and I don't actually like to be around super bubbly people). Still, she was helpful and extremely professional. I liked that she was thorough and didn't mess around. The receptionists stay busy and are friendly enough. Sylvia provided me with some great info overall (there was something that she didn't know about, but it was so minor that I can't even recall what it was). I felt lightly pressured to get the Blue Light feature, but I don't regret saying yes to it (I look at my phone somewhat regularly, and I'm often on a computer), and I can't complain about the cost ($25). My glasses were ready yesterday (I was told that they would be ready in about 10 business days, but I thought that I would actually be picking them up on Monday). The glasses that my wife ordered earlier were ready pretty quickly too. Yesterday prompted me to give 5 stars (I was initially leaning more toward 4). Sylvia took her time adjusting my new glasses (the frames are flexible, which is both good and bad). She also went over the cleaning procedure well. Finally, my old glasses were fixed (to some degree) WITHOUT me even asking (I didn't speak up on 11/26 either- before yesterday, I had basically given up on my old glasses). I was given 3 cleaning cloths (one of them promotes the office). https://www.yelp.com/biz_photos/family-focus-optometry-san-leandro?select=JwmpRTqgnipC2lNdpH2L5Q: My total was only $60. Wow!! Some other reviewers really like the doctors here (Joanna Leong; A. Margarita Geronimo). When a family came in yesterday (it was easy to see them coming), a girl was seen by one of the doctors a minute later. My friend Monika recommends this office too: "My entire family comes here and has been for over 20 years!" I like my new glasses (my eyes didn't even need time to adjust to them), and I received exceptional service. I will definitely keep this office in mind in terms of the future. https://www.youtube.com/watch?v=CaEQri9BKlc read more

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I've been coming to Family Focus for the past four years and really love my experience every time. During COVID, they require patients to schedule in advance. Upon entering, they check your temperature, and your mask must be on. Everything is sanitized before a new patient enters or uses a space. I've seen Dr. Pineda multiple times and she is so easy to talk to. Anytime I have a question, I never hesitate to ask. She has even helped me transition from glasses to contacts. Staff members here are professional and treat with you with such respect. Before making any decision with frames or contacts, they walk me through different options and cost factor. Thanks Family Focus for your work. You are appreciated! read more

I have been coming here for years and just did my annual exam this weekend with Dr. Pineda. I appreciate how they take covid precautions seriously with temperature check, masking, cleaning, and social distancing. Through the years I've also had Dr. Geronimo and Dr. Leong do my exams and they all have been great with the exam. They are helpful, thorough, and I like they work with me to figure out how I want to handle my vision situation by giving me the pros and cons but leaving it to me instead of pressuring me to go a certain way. The staff is very friendly and I appreciate the Saturday hours! I'd definitely recommend them! read more

Always great customer care. They practice safe distancing and make sure they protect there clients buy Scheduling appointments and cleaning after each client read more

My family has been seen by Dr Geronimo for years. Most of my adult life! She is the sweetest and has been consistent with her treatment. This is a no frills office. All the staff have been helpful and friendly. I will have to agree with some of the other reviews. Sylvia comes off very rude on the phone. Not as bad in person! She's been there for years and I notice she's more personable with certain patients. But I come for Dr Geronimo! read more

Wonderful and very easy experience. No wait, easy to schedule, they follow up with you and send reminders for appointments. Got two super chill pairs of glasses I get lots of compliments on. Will be back next year for my annual read more

I have been coming to this establishment since it was Dr. Clifford Wright optometry, which was many moons ago. Sylvia is still here (and still looks EXACTLY the same), and it still feels like home. My entire family comes here and has been for over 20 years! Wow. I recommend not scheduling appointments on Saturdays, or anytime after 4pm, it can get quite busy! They offer you coffee, bottled h2o, tea while you're waiting. I really love this place. read more

I don't know if it was miscommunication (the reason given to me) but I paid the price for their mistake. Just beware guys!

Great staff. Attentive to details. Open communications regarding prices and options that better fit the client. VSP premium members look no further, this is your place! Weekend booking was about a month out, but well worth the wait for eye exam, fitting to my personal schedule. read more

"Why are there so many scratches on the right lens of my glasses?" It's time for my annual vision check up (care for your eyes!) and since I just moved up to the Bay Area, I didn't know where to go. My aunt and uncle has been going here to Joanna Leong, O.D. (there are other optometrists but request her). She was very thorough and nice and my exam as done in a half hour with appointment. I even got a copy of the prescription without me asking. A VSP provider, I got my frames covered and the lens cost me about $200 (since I have terribly strong prescription). Highly recommended and BART (Bay Fair stop) accessible! read more

The entire experience was wonderful. My husband took our 14 year old son in yesterday and he was completely comfortable. The office/store was neat, clean and organized. They had a wonderful selection of frames. Both the doctor and the assistant were kind and professional. They completely made the visit a pleasure. To top it off they are Christians and offer a free bible to anyone, whether you're a customer or not! I am glad we found them and we highly recommend them. read more

Great place, friendly staff. Sylvia was amazing, took the time to help me find frames. Will definitely return. I was a bit disappointed at the lack of bigger frames for wider faces but still I managed to find something I liked. Received my glasses super quick, 3 days if I remember correctly. read more

I went there on 6/17/13 around 530pm and as I walked in they immediately asked if I had VSP and a current prescription. I told them that my daughter and I were browsing for frames. The manager Sylvia Chun, asked for my info to check my VSP coverage and verified that I did in fact have coverage. by this time it was around 5:45pm and she explained that they were closing at 6pm. I told her again, that I was just looking at frames. As I asked her to open cases, she stood behind me while I tried each one and telling me her opinion on each frame that I tried on. I didn't like the fact that she was rushing me (even though I was not purchasing anything that day) and invading my personal space. I wanted to look in private and not have her stand right behind me. My daughter was getting the same vibe from her and so we left. I went down the street to Bella Vista and I purchased glasses for myself and prescription glasses for my daughter then. I understand that they were closing at 6pm (I checked before I drove down from Oakland at 5pm from work), but there was no need to rush me. I will not return there and I will not recommend Family Focus Optometry to anyone that I know. read more

If there is a better place I don't know where or how they could be. I have been coming here for years. I just took my daughter who is autistic for her first exam and they were able to do a very good exam. They took their time and did a great job. Also best glasses adjustment I have had in 15 years of having glasses. I do miss the tractor tho. :-( read more

I've been a patient of Dr. Leong's for the past four years and I love her! She is always so thorough and professional, as well as extremely responsive to any concerns or issues I've had outside of office visits. All the other staff I've interacted with have been very warm and helpful as well. I recommend highly! read more

Dr. Liang is the best. She has been taking care of my kid's eyes for 5 years. She is patient and professional. Highly recommended.

I have been going to this office for many years and wouldn't go anywhere else. Even when lived in Fremont, it was worth it to drive for a once of year exam. They always have such wonderful service here, friendly & helpful staff, both doctors are great, and they always have great styles to choose from. Definitely recommend to all my family and friends. Even though you need an appointment to see the doctor, they will buzz you in the door if you just want to shop for frames. They were very helpful and accommodating when I dropped in to shop for frames recently. read more

Went in over the weekend right before they were set to close, and with fifteen minutes left, they provided me top quality service. I had just had a bad experience at another local optometry in the downtown area, and this would be my first time wearing glasses. I couldn't have asked for a better experience. I will go nowhere else. They have gained a new loyal customer. Awesome service from the time I walked in to the time I left. read more

My first time to visit this place and I guarantee Good customer service and detailed eye exam. I am very happy with the service I received. I will bring more business to this place! shout out to Mia Vicedo and the stuff, they are very nice and assistive to customer. read more

I highly recommend Dr. Joanna Leong! I desperately needed a proper eye exam after years of shoddy service from the Costco Optometry department. She gave me a very thorough eye exam in a little over an hour, along with suggestions for combatting my perpetually dry eyes and plenty of contact lens samples! Dr. Leong is extremely friendly and professional and the prices at Family Focus are very reasonable. read more

Was looking for a new optometrist and office and have not been happy with the last two I used. Since this office was very close by to me, did some research and saw that the two doctors specialize in diseases of the eye. I had been having some issues with my right eye, so I was worried and scheduled an appointment with Dr. Geronimo. She patiently answered all of my questions and relieved my fears. The office is well lighted with a nice selection of different and affordable frames unlike some other offices I had looked at. The staff was very friendly and helpful. I had to go back today for an adjustment on my new glasses (which I love) and was assisted by Sylvia. She was very professional and patient and got my glasses adjusted perfectly...not sure why anyone gave her a negative review. She is clearly the expert in fittings. Love this place and I've now found my forever optical service. read more

Make sure you know your benefit plan before heading in to get glasses or contacts! I am a regular customer at Family Focus Opt. and a VSP plan member. I love Optometrists here and both are very profesional and helpful. The office staff not so much. In October I was asked to pay for 4 boxes of contacts by Sylvia office manager. Who supposedly checked my benefits and found that I had no balance. I knew that I had a balance on my plan however she insisted that the plan only provided a 1 shot deal for lense coverage and since I had been seen earlier in the year January my benefit was used. This statement prooved to be false and a misinterpretation of the benefits that VSP provides. VSP was kind enough to clue me in on my benefit plan. As long as there is a balance the benefit is yours to use, monthly quarterly, 1/2 yearly whatever. I ended up paying $200 out of pocket for lenses in October that should have been covered by my pre-paid healthcare plan, because I allowed an over insistant and rude staff person interpret my benefit plan to me. VSP was good enough to reimburse me but only after a month of haggling. But I would have made a better choice if I would not have been so relient on the office staff to know what they are doing when it comes to my benefit plan. Word to the wise do you research first. read more

"I'm very happy with my prescription glasses that made here. Jolene is very helpful to show me the perfect frame that I like. Opt. doctor do a very good exam. Good job !!! read more

Dr. Leong and Dr. Geronimo are very thorough and professional. I have complete confidence in them and I have been going to them for years. The staff is friendly, helpful and knowledgeable. I wouldn't think of going anywhere else. read more

Our whole family goes here. Very "comfortable and inviting." The staff are very thorough, friendly, and professional. Makes an eye-exam something to look forward to. Lots of parking, accessable location, and buses and bart are right there. Also the ofice is right across from a Buffet! What better idea to use your good looking teeth for, right? read more