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    CastleWorks Home Services

    4.0 (30 reviews)
    Open Open 24 hours

    Services - CastleWorks Home Services

    Hot water recirculation pump installation

    Hot water recirculation pump repair

    Plumbing inspection

    8 More Services

    Plumbing installation or replacement

    Plumbing repair

    Water heater installation

    Water heater repair

    Water purification system cleaning and maintenance

    Water purification system installation

    Water purification system repair

    Salt delivery

    CastleWorks Home Services Plumbing Photos

    Recommended Reviews - CastleWorks Home Services

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    Invoice page 3

    Outrageously high cost to replace hot water heater compared to other reputable companies around the Bay Area. They rely on unsuspecting customers of what the average prices in the area are. Total charges was 7k for a new 40 gal American Standard hot water heater and some stuff I didn't need. They won't provide itemized receipts for prices of parts and labor. Final invoice only shows 1.0 unit for each item they charged. They are borderline scam company for pushing service packages that hides the true cost they are charging for labor and parts. Also they make you sign a waiver due to them claiming emergency repair so you cannot exercise your 3 day right to cancel any contract work under California law (another red flag). I would give them 0 star for shady business practices but the contractors that work for them do know what they are doing so I gave them 1 star. They like to send a large sticker/magnet poster card through the mail that contains advice on hot water heater maintenance and how to shut off during earthquakes (please cross out the phone number and look for a better local option). I learned to never commit to any repairs from companies that do 24/7 house calls and telling you that they can do the repair right away (e.g. garage doors, hot water heater) These types of companies prey on customer in stressful situtations (no hot water, can't open garage doors). I've seen a lot of these companies in the Bay Area. My advice never choose the first company on a Google search. Check if they have a physical address and reliable reputation. Always get several quotes. If a company/contractor pressures you to do it right away without a quote, tell them to leave. You will save yourself from the pain of knowing you had been charged 2x or 3x what you would have paid if you had just stayed calm and patient.

    Christian
    Andy L.

    Our hot water heater decided it was time over July 4th weekend after 10 years of service. I called the number on a giant label on it and quickly realized that it's not OEM and must've been placed by the previous owner. An appointment was setup within 24 hours for diagnosis - maybe $75 to come investigate. The operator texted the name, number, and photo for safety - something new to me as a precaution. Christian was very professional and can quickly tell that it's an internal malfunction due to the pilot light and sludge coming out, drip tray was flooded. Several pricing options were discussed for different levels but nothing was pushed. A quick chatGPT searched that this was on the higher side of the range but not off the charts - did not factor installation warranty, building codes, water pump, repiping, and some yearly visits. For a piece of mind, I went with this 2nd tier option ~$5800. Within 3-4 hours, Christian was able to remove and install, repipe, setup, flush new water into my new 40 gal tank all by himself. It was impressive given the heat wave. In summary, it may be pricey (payment installations also available), but after 11 days, it seems reliable and more importantly, up to building code if I ever want to rent out or sell. I would say that it's worth it in the long run of 10+ years.

    Attached are photo to show where the gas leak.  Bubbles are forming around the pipe

    Pls do not ever use this company, I purchased a brand new water heater from them, it did not work after 4 years , when I call them they told me it is under Warranty as it has 6 years warranty. Then when their technician arrived they want to charge me $500 labor cost to change one part that take them around 30 minutes. Even a lawyer does not make that much in half hour of work. Anyway I needed the hot water. So I went ahead paid them. Then after they left, we smell gas leak. We have to call PG&E and they came and detected the gas leak is from the part that they changed. So we have to shut off the gas and no hot water again for 4 more days before they can schedule another guy to come back to fix the gas leak. Then after this guy leave, we still smell gas leak. Then we call PG&E again, they came and detect another gas leak again from another place that they did not tighten the lugs. It just show their technician are extremely careless and not well trained. Fortunately the PG&E guy was nice enough and helped us to fix the leak at no charge. When I called them to complaint the gas leak. They said they will pass the message to a manager call James. This guy never return my call. Totally ignored the problem that they created. I had to spent hundreds dollars to stay at hotel while there is a gas leak and no hot water again after paying them $500 labor cost. So it is reasonable that this company should compensate me for the hotel expense due to their technician fault, but they just will not do it. So pls do not ever do business with this company. Unless you want to have hazard and burn down your house. If I could give them negative rating. I will rates them negative 5 stars. For your own safely. Pls do not trust this company.

    New water heater
    Cold Fried C.

    Our water heater was old and leaking although one of their servicemen Luis V. helped us out by replacing the water heater quickly giving us all the information we needed. He was very kind and helpful!

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    10 months ago

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    Samantha R.

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    11 months ago

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    Samantha R.

    Thank you for your review, Ninoniel!

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    1 year ago

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    Samantha R.

    We appreciate your recommendation, Ana!

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    7 months ago

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    3 years ago

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    Customer S.

    Happy that Christian got you hot water on a holiday-

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    1 year ago

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    10 months ago

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    Samantha R.

    We appreciate your recommendation, Gavin!

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    1 year ago

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    Samantha R.

    We appreciate your review, Robert!

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    2 years ago

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    Samantha R.

    That is great to hear! Call us anytime!

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    1 year ago

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    Samantha R.

    Thank you for sharing your experience with us, Nicholene!

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    2 years ago

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    Samantha R.

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    1 year ago

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    Samantha R.

    We appreciate your recommendation, Pamela!

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    1 year ago

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    Samantha R.

    Thank you for your review, Ted!

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    2 years ago

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    Samantha R.

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    2 years ago

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    Samantha R.

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    2 years ago

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    Samantha R.

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    2 years ago

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    Samantha R.

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    1 year ago

    Had my water heater replaced today by Christian Nevin. He was very friendly and did an excellent job!

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    Samantha R.

    Thank you for your review, Bernetta!

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    4 years ago

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    Customer S.

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    3 years ago

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    Customer S.

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    2 years ago

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    Samantha R.

    We are always here to get you hot water when you need it most, Donna!

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    3 years ago

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    Customer S.

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    2 years ago

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    Samantha R.

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    2 years ago

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    Samantha R.

    We are happy to hear you had a good experience, Craig!

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    2 years ago

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    Samantha R.

    Christian is the best! Thank you for your review, Pat!

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    2 years ago

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    Samantha R.

    Thank you for sharing your experience, J!

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    4 years ago

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    Customer S.

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    4 years ago

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    Customer S.

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    3 years ago

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    Customer S.

    We are so pleased we could help you when you need us the most.

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    4 years ago

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    Ask the Community - CastleWorks Home Services

    Review Highlights - CastleWorks Home Services

    Service technician, Luis , completed the project as committed and had all required equipment on his service van.

    Mentioned in 7 reviews

    Read more highlights

    TTL Plumbing - Faucet install

    TTL Plumbing

    (132 reviews)

    I usually don't write reviews but I really want to recommend TTL plumbing services to everyone. I…read morereached out to Jade twice for my water heater issues, first time because I felt the hot water isn't warm enough (my husband felt it is warm), Tim came to my house very quickly and he taught us how to flush the water heater so it will be more efficient. My water heater is about 20 years old so I prone to replace it at that moment but Tim said old water heater quality is better than current water heaters, and the old water heater is still working, I shall keep it until I have to replace it. Today I reached to them again as my water heater didn't work suddenly. Jade and Tim are really responsive and efficient: we had a call after I send several pictures to them, Tim identified the problem right away and guided me to check and fixed the problem in 7 mins! I swear I have no knowledge/experience in handling water heater issues but with Tim's expertise, the problem was solved in minutes. I asked how to pay to them but they refused. I want to say they are not only operating a business but also very kindhearted and always willing to help. They are running businesses sincerely and I hope their business runs longer and longer as I am pretty sure I will reach out to them for my old (already 22 years) water heater someday.

    *FINAL UPDATE*: Tim edited his response 6 times (see Gmail screenshot) after I posted the update so…read morewhat you see as his response now is NOT the original. I'm done with this and will not engage further. Thank you all for reading! *UPDATE*: Tim's response to my review speaks for itself. Defensive and guilt-tripping! If I were the biz owner, I'd just apologize for the miscommunication. I'd have totally updated the review to 4 or 5 stars. I'm not even lowering my rating after his response; I'd rather stay fair than reactive. *ORIGINAL REVIEW*: I'm giving three stars because Tim, the plumber, was very nice, professional and helpful when we spoke on the phone. Unfortunately, the administrative side handled by Jade was a different story. I had booked an appointment for a drain clog and disposal repair but managed to resolve the issues myself. I messaged Jade to cancel with over 24 hours' notice to be respectful of their time and even followed up the next morning to ensure they saw the message so they wouldn't waste a trip. Instead of a professional acknowledgment, I received a lecture about how they "don't double-book" and that my 24-hour notice was "last minute." Not double-booking is standard for any plumber, and it shouldn't be used as a reason to guilt-trip a client for providing a full day's notice, especially when no specific cancellation policy was ever disclosed at booking. The response was dismissive, ending with a "wish you luck in the future." It's unfortunate because I actually had a second, larger project (a shower leak) I was planning to hire them for, but the unprofessional attitude from the office makes it impossible to do business here. If you hire them, just be aware that being respectful of their time might still result in a lecture if your plans change.

    VIP Plumbing & Water Heaters - We offer best value for all your plumbing needs!

    VIP Plumbing & Water Heaters

    (179 reviews)

    Vince is a rock star, he took care of my annual flush of my water heater and also the setting on my…read moremaster shower tactfully. He cares about the work he does. Look no further just hire him. Like other said same day service, and followup next day!

    Our home was struggling with very unstable temperature of water flow in all of our showers for…read morealmost 2 weeks. The water was getting colder. Finding the right plumber could be difficult especially when some companies want to charge a diagnosis fee right away. So I had to research more carefully when deciding which plumbing companies to ask. My neighbor had the same issue and recommended Vincent of VIP Plumbing. His company offered free quotes. We spoke on Sunday and he was able to fit me in his schedule the next day. He txted me within the 2 hr window he gave me and arrived before the window ended. Vince immediately knew what the issue was beyond the faulty check valve, he identified that my thermal expansion tank was also broken. He had both parts in his truck so I didn't have to wait for him to come back another day. I also asked him to service our water heater since we never had any official services before. He took about an hr for everything. Left the area clean & tidy before departure. Now we have our hot water back and functioning. I will contact him again for future services. He definitely knows Rinnai tankless water heaters. What a lifesaver! Thanks again. His pricing is comparable to other plumbers with Rinnai expertise claims. I think what set him apart was his availability and he wasn't pushy. Best way to contact him is to call him directly or txt him.

    CastleWorks Home Services - plumbing - Updated May 2026

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