We had urgent water heater issue and called castleworks who came in the next day and did the inspection and consulting service. Even though we went with our warranty company to fix the heater, the technician consulting was very helpful. read more

This the first time we got a heating problem, no water coming out, then Trey, the technician patiently explain the reason why.. 5 stars to you for bringing back the heat in our home. read more

We woke up to no hot water yesterday. Trey came by today and did a great job explaining all the different options. We ended up buying a new water heater. He put it in promptly. He was nice and sweet with the dog I was caring for. He is terrific at his job! I recommend him highly. read more

Outrageously high cost to replace hot water heater compared to other reputable companies around the Bay Area. They rely on unsuspecting customers of what the average prices in the area are. Total charges was 7k for a new 40 gal American Standard hot water heater and some stuff I didn't need. They won't provide itemized receipts for prices of parts and labor. Final invoice only shows 1.0 unit for each item they charged. They are borderline scam company for pushing service packages that hides the true cost they are charging for labor and parts. Also they make you sign a waiver due to them claiming emergency repair so you cannot exercise your 3 day right to cancel any contract work under California law (another red flag). I would give them 0 star for shady business practices but the contractors that work for them do know what they are doing so I gave them 1 star. They like to send a large sticker/magnet poster card through the mail that contains advice on hot water heater maintenance and how to shut off during earthquakes (please cross out the phone number and look for a better local option). I learned to never commit to any repairs from companies that do 24/7 house calls and telling you that they can do the repair right away (e.g. garage doors, hot water heater) These types of companies prey on customer in stressful situtations (no hot water, can't open garage doors). I've seen a lot of these companies in the Bay Area. My advice never choose the first company on a Google search. Check if they have a physical address and reliable reputation. Always get several quotes. If a company/contractor pressures you to do it right away without a quote, tell them to leave. You will save yourself from the pain of knowing you had been charged 2x or 3x what you would have paid if you had just stayed calm and patient. read more

CastleWorks Home Services - Invoice page 3 - Plumbing Near Me - Hayward, California

See all

Our hot water heater decided it was time over July 4th weekend after 10 years of service. I called the number on a giant label on it and quickly realized that it's not OEM and must've been placed by the previous owner. An appointment was setup within 24 hours for diagnosis - maybe $75 to come investigate. The operator texted the name, number, and photo for safety - something new to me as a precaution. Christian was very professional and can quickly tell that it's an internal malfunction due to the pilot light and sludge coming out, drip tray was flooded. Several pricing options were discussed for different levels but nothing was pushed. A quick chatGPT searched that this was on the higher side of the range but not off the charts - did not factor installation warranty, building codes, water pump, repiping, and some yearly visits. For a piece of mind, I went with this 2nd tier option ~$5800. Within 3-4 hours, Christian was able to remove and install, repipe, setup, flush new water into my new 40 gal tank all by himself. It was impressive given the heat wave. In summary, it may be pricey (payment installations also available), but after 11 days, it seems reliable and more importantly, up to building code if I ever want to rent out or sell. I would say that it's worth it in the long run of 10+ years. read more

See all

Pls do not ever use this company, I purchased a brand new water heater from them, it did not work after 4 years , when I call them they told me it is under Warranty as it has 6 years warranty. Then when their technician arrived they want to charge me $500 labor cost to change one part that take them around 30 minutes. Even a lawyer does not make that much in half hour of work. Anyway I needed the hot water. So I went ahead paid them. Then after they left, we smell gas leak. We have to call PG&E and they came and detected the gas leak is from the part that they changed. So we have to shut off the gas and no hot water again for 4 more days before they can schedule another guy to come back to fix the gas leak. Then after this guy leave, we still smell gas leak. Then we call PG&E again, they came and detect another gas leak again from another place that they did not tighten the lugs. It just show their technician are extremely careless and not well trained. Fortunately the PG&E guy was nice enough and helped us to fix the leak at no charge. When I called them to complaint the gas leak. They said they will pass the message to a manager call James. This guy never return my call. Totally ignored the problem that they created. I had to spent hundreds dollars to stay at hotel while there is a gas leak and no hot water again after paying them $500 labor cost. So it is reasonable that this company should compensate me for the hotel expense due to their technician fault, but they just will not do it. So pls do not ever do business with this company. Unless you want to have hazard and burn down your house. If I could give them negative rating. I will rates them negative 5 stars. For your own safely. Pls do not trust this company. read more

CastleWorks Home Services - Attached are photo to show where the gas leak. Bubbles are forming around the pipe - Plumbing Near Me - Hayward, California

See all

I mean, hate having to get a new water heater but CastleWorks was super responsive, very knowledgeable, offered a range of options and no pushy upsell, really a fantastic experience all around. Our service tech Christian was a PRO - efficient, cheerful, and really good at his work. Highly recommend. read more

Extremely fast response to my request to provide a quote and install a hot water heater. Price was competitive with other local vendors. Service technician, Luis , completed the project as committed and had all required equipment on his service van. I would highly recommend Castle Works to others!! read more

Our water heater was old and leaking although one of their servicemen Luis V. helped us out by replacing the water heater quickly giving us all the information we needed. He was very kind and helpful! read more

CastleWorks Home Services - New water heater - Plumbing Near Me - Hayward, California

Trey Edwards replaced our water heater today and he was absolutely incredible. He was knowledgeable, personable and patient. He arrived around noon and just left after seven hours of hard work. During the removal of the old water heater he realized that the new water heater provided to him was the incorrect model. Trey took it upon himself to go source the correct water heater rather than pack up for the day and return later. He went the extra mile to make sure he had what he needed to finish the job and get our hot water up and running again. We are so appreciative of his hard work and dedication. As two people who work in the maintenance industry, we were super impressed with how smooth he handled everything. Would definitely use this company again. Thanks Trey! read more

Our water heater broke, and CastleWorks was prompt in getting someone to our house. Luis V was thorough in explaining what the issue was, what possible options I had, and answered all my questions patiently. Replaced the part and fixed the water heater in just about an hour. Thanks Luis! read more

The estimates were thorough and all my questions were answered. Luis Valencia installed the water heater and did a great job, again, answering all my questions. I highly recommend CastleWorks. read more

Trey Edwards visited my home for the one-year complimentary water heater check and draining. He was highly professional and informative, instructing me on how to do the annual draining and passive sediment removal myself. He also explained some technical aspects of my water heater that will be useful in that process. read more

We originally called for an emergency water heater replacement. The install was smooth and they were very fast and efficient. We found out they also have a separate plumbing crew and set up an appointment for them to check our clogged washing machine drain. They sent Johnny out who was thorough with his explanations of the possibilities of the job. I know nothing about plumbing but could tell Johnny was confident in he's assessment of what needed to be done. He was quick and efficient, and even came earlier than the scheduled time which worked out perfect. I highly recommend them and would definitely use there services again if/when needed. read more

We just had to replace our old water heater today. Christian was very knowledgeable, thorough, and explained everything that was going on with our old water heater, and was able to replace it with a better upgraded one. Thank you Christian for being awesome! read more

On 12/20/2023, in the evening, I phoned Castleworks Home Services because my water heater was leaking and we were getting ready to leave for vacation in a few days...it was an emergency and they gave me their first appointment at 9am the next day. The technician that came to my home was Luis Valencia and my husband and I cannot say enough about the time he took to explain what he was doing (we're senior citizens). He was efficient and did an extraordinary neat job. He cleaned everything up before leaving, answered all of our questions and left his card for reference. We love the water heater and especially the automatic shutoff feature. Your company is very fortunate to have such a customer-focused team member. Thank you so much...and the water heater works great! N&J read more

I called the number on my water heater ('Affordable Water Heaters' the last time I called) to schedule a service visit. Nothing was wrong, and I wasn't in a rush, so we scheduled a time for someone to come out a few days later. "Rafa" (Raphael) came by on time, as promised, and performed the water heater flush and inspection. He was friendly, courteous, and clean. He advised me on some minor issues he found but didn't try to sell me anything--just a super nice guy. Great service for a fair price from a friendly professional. What more could you ask for? read more

Had my water heater replaced today by Christian Nevin. He was very friendly and did an excellent job!

This is a real slick setup designed to take advantage of unwary home owners. Beware, the company was recently sold and the new owners are price gouging on a mega scale. We paid $100 for an estimate to replace our hot water heater. The "Premier" quote was over $7,500 for what should have been a $2,500 job. While the "estimator" was at our house, when I balked at the ridiculous price, the quickly pulled out the "basic" package. Still $5,000. So what does that include? A $1,200 water heater and about six man hours of installation (per their agents own estimate). But, you get the once a year inspection, the extended warranty (which covers almost nothing) and other intangibles. Sounds the the once a year wax job at the car dealer when you are trapped in the finance manager's office. Steer clear of this company! read more

CastleWorks Home Services - Plumbing Near Me - Hayward, California

I made contact through the website. I got an immediate return call and an appointment with a 4 hour window. After a four and a half hour wait I got a call saying the technician was on his way. He came in looked at the hot water heater. It was really difficult to understand what he was saying. His Englush was not proficient at all. He really couldn't explain to me what he needed to do but he managed to let me know how much the repairs would cost. read more

Our hot water heat started gushing out of the blue; called Castleworks & they had a tech come same day. Christian was courteous and after examining our heater determined it needed to be replaced. He explained our options with clarity and answered all of our questions. Once we decided, he had everything with him & got to work; he reviewed the unit with us after it was installed. Our day started with panic & ended in calm. Thank you Christian and Castleworks! read more

There was a sticker on my mom's water heater to call this number if there was a leak. So we were led to this repair company-Castleworks. I give them credit for coming out the same day to fix the water heater within a couple of hours. The repairman was efficient and polite. However, where I had a problem was the first estimate we got was 3000.00!? We had just installed one the week before at another property -same size 40 gallons- for 1400.! My mom having problems with her memory forgot and we reminded her that we can get that guy! She did negotiate with him and got it down to 2300. and agreed, but we were telling her still much more than 1400.!!! She had signed the contract already and he was already working on it, so we had no choice. But I question taking advantage of the elderly in estimates because that was a dramatic drop from 3k down to 2300.00 which makes me wary right there. We only called because of that sticker and thought maybe it was still under warranty and the water heater company would know, didn't know it was just a repair company because my Rheem water heater has a number posted too, but for Rheem. So I am working on this as a third party getting things fixed and arranged from afar, so hard to do, but just a heads up to others to shop around as estimates can vary greatly as you can see. If someone can drop right away their estimate by a significant amount, I would call elsewhere. In fact, I would have asked for a phone estimate first giving the size ( gallons) and how much they could install before even having to come out. It may take a little more time or delay, but that would be the best option. In our case, they needed it right away, so my mom ended up paying the price for not being patient and waiting. Giving 3 stars for coming out quickly and nice, efficient repairman and the work actually done, but deducted for questionable estimate/pricing since knowing how much it can cost. read more

My water heater has leakage and stop working, I called Castle for help. 1, They charged 3094$(material cost ~ 1100$) for water tank replacement. they claimed their job has high standard. 2, After I agreed they do the Job. They asked to sign a agreement that I acknowledge they do the job urgently and waive my right to cancel the contract. 3, Later they told me that they need turn off the main water valve on the street and any potential water pipe clog indued by water flow back and forth will be customer's responsibility as my house use galvanic water pipe, which are commonly used in old house. (I feel surprised by this statement, If they tell me this before I sign the agreement, I would not let them do this job). 4, After Job done they left. I found the PVC tube extension out side the wall block the ventilation window from the washer/dryer. I usually access to the window to clean the ventilation chamber every two years. Now I can not open that window. 5, I also found the power cable from washer/dryer unplugged without putting it back. Front yard hose was taken off from the faucet without putting it back. I have to put it back with some teflon tape to prevent leakage. 6, Last I found one of my back yard water pipe clogged, No water flow from the faucet. It happen just after this water tank replacement done. I never had this water pipe clog issue in the past 10 years. I talked to them, and they refused to fix this issue as they said it is customer's responsibility due to the galvanic metal water pipe. I feel frustrated and have to spend more money to find plumbers to fix this issue. read more

Luis saved us. Thankful we were at home when it happened. Called an about our water heater. Luis came out assessed and installed the same day (and on his day off). Luis was so nice, honest, professional, informative and did a fantastic job. Thank you Castleworks and Luis. read more

My service person, Christian, was friendly and prompt. He did an excellent job of explaining why my water heater was malfunctioning and my options for repairing it. He was able to get the parts and finish the service in just 2 1/2 hours. read more

I called them to replace a water heater. The technician was Luis Valencia. He was knowledgeable and very professional. He installed the new water heater and got the job done. read more

The reason that I gave 2 stars was that the technician was knowledgeable and polite.This company was previously called AWHAP Acquisition Corp. We purchased a water heater about 18 months ago. We have called them out about 5 or 6 times for "No Hot Water." Because we were desperate at the time we payed more than we should have. We called them out yesterday because a leak unit failed. They offered to replace the unit but I did not want to deal with more failures so I told them to remove it. They did not credit me for the failed unit. I would not use this company! Be ware! read more

Stay clear of this company! My dad found them online after his water heater broke. Because he made the appointment in the evening, they had to schedule his appointment for the following day between 9 - 12pm. We waited for them all day and no one ever showed up. He received 1 call saying the technician was running late and that he would be there by 2pm. All throughout the day, I kept in touch with my dad to find out when the technician was coming because my husband and I wanted to be there. Sadly as we all know, there are companies out there that take advantage of senior citizens. My dad's a very patient man and it wasn't until I called the company around 5pm to find out when the technician was coming only to be told everyone had left for the day and they didn't have one that could come out...UNBELIEVABLE! They didn't even have the decency to call him with an update or to reschedule the appointment. If this is the kind of service they provide before even entering your home, can you imagine what kind of service you would receive if they actually showed up. Here my parents are 80 yrs old and haven't had hot water for almost 1-1/2 days and no one bothers to tell them they're not coming. read more

I had NO HOT water! called Castleworks since they were the company on my water heater. The lady I spoke to on the phone was very nice and she called me several times to keep me informed good customer service. The tech who came out Christian Nevin, was wonderful he was very professional explained to me about what I needed at this time, also since my water heater is around 10 yrs old he also explained the various types of heaters for future reference and has e-mailed me this information. I was very happy with the service I received. read more

We had a leaky toilet, running on and on. We called our HVAC company, Moore Mechanical, for a plumbing referral and found out that Moore Mechanical is now affiliated with CastleWorks, a company providing plumbing services. Contacted CastleWorks and they sent out Jack Liu the very next day. Jack Liu was extremely professional and knowledgeable. He took the time to explain in detail our options. We decided to go ahead and replace the toilet, to avoid having problems in the future. We requested that Jack Liu do the job. CastleWorks was able to arrange for Jack Liu to come back to do the job within a few days. Jack Liu came on time and he replaced the toilet in under an hour. Again, he patiently took the time to describe our options, this time about whether or not to caulk along the base of the toilet. We have had some negative experiences with plumbing companies in Contra Costa County and so we were very relieved to find CastleWorks and Jack Liu. read more