Went to get my nails done (acrylic) and they did a horrible job. The shape was bad, the French tip design was so messy! I went back the next day to get them fixed and all they did was file them and make them WORSE. read more

No matter if it's a busy Saturday or a chill Tuesday morning, every time I come her, a technician is with me in a matter of minutes. They're friendly, efficient and do great nails. I'm so thankful to have found a great nail salon within minutes of my neighborhood. read more

My nails do not look good, none of them are even, I got cut, and they are just ugly. I was there for 3 hours and only got a pedicure (which also made my toenails uneven and 2 different shapes) and I got my nails done. Also the lady doing my nails refused to do acrylic after i told her that's what i wanted multiple times, and she just ended up doing what she wanted to do which was dip. I do not recommend. read more

Castle Nails and Spa - nails - Nail Salons Near Me - Lubbock, Texas

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Nikki did a great job on my daughters nails and gave her exactly what she wanted. The whole staff was very kind. We will definitely be coming back soon! Thank you! read more

Castle Nails and Spa - Exactly what my daughter wanted - Nail Salons Near Me - Lubbock, Texas

worst nail salon I've ever been to. I asked them if they could do a certain design, they said yes. It was a simple SQUARE nails with a white French tip and pastel stars. They tried giving me sticker starts then tried to give me neon stats, the French tip is so uneven, they left blue stuff under my nails. He also put my nails on crooked and sprayed rubbing alcohol on my cuticles and their still screwed. Finally on top of everything they charged me for coffin nails even though I had asked specifically for square and the cost was $72 with a discount. read more

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it was terrible! worse experience i have ever experienced in a nail salon. The lady doing my nails was rude, and aggressive, and when i told her i didn't like the color SHE CHOSE she got mad, and started talking to her friend and laughing at me. She also cut my finger. The nails are uneven, and shaped bad. Do not recommend going. read more

The experience felt rushed and the staff unfriendly and uninterested for a service based business. I felt rushed when selecting color and when selecting a pedicure package. I was also unhappy with my nails. The application was sloppy and there were hairs and bubbles in the nail color. Looks like 3 years old did it and his name is TIM. I paid $115 for my nails and pedicure. Even if Cindy fixed my nails but still bad I don't know why! (The first photo). And they also gossip clients in their language! For the price, I do not recommend this establishment and will not be returning. read more

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I went today. Pedicure was ok. Manicure was rushed and she made me bleed from a cuticle. Everything felt very rushed. I didn't even have color or anything put on. Just wanted a nice pedi mani and didn't really get a good mani. read more

i liked it. it was fun and they were very nice. i think they turned out exactly how i wanted :) read more

Castle Nails and Spa - Nail Salons Near Me - Lubbock, Texas

I like Castle Nails. It is clean and a friendly atmosphere.. I went in today to have my nails filled. Cindy did my nails and she did a great job. read more

I had gone here today just to see it was so clean very nice they did amazing I love it here this is going to be my permanent nail salon..

I went in a bout 2 months ago for a pedicure. The person doing the pedicure was apparently in a hurry because he was rushing and kept looking out the window. When he went to take the tools to the back I noticed that he didn't go up high enough on the back of my heel and asked if he would work on it. He went and got a very hard, rough sponge and was rushing thru the process. He just kept rubbing and rubbing just on one spot on the back of the heel. Suddenly my heel felt like it was on fire. I didn't think anything of it until I tried to put some socks on the next day. The picture says it all!! Please be careful going to the is place. Also tried to talk to management and I told her that I wanted my money back. She refused and gave me a gift card. Will never go back again. Was not given the option of ZERO STARS!!!!!!!!!! read more

Castle Nails and Spa - Castle Nails - Nail Salons Near Me - Lubbock, Texas

This was a terrible experience. The lady who did my nails was rude disrespectful, short and ill educated. Upon entering the salon a very nice lady spoke to me and asked me to pick my color. I was escorted but to the table at which time the nightmare began. She told me to "MOVE" so i did, then while soaking my nails off she did not even pretend I wasn't even there, while actually doing my nails (I get dip) she burned and cut my hands with her drill, i would pull my hand back and she would yank it back. After the 3 time i told her I am done and I'm leaving. She at that point turned and speaking to another lady in the shop (who knows what she was saying) I will be making a call to the lic. board as well as the health department. Awful Awful Awful!!! The only thing nice about this salon is the lady at the first station. read more

No pride in work. Fronts were okay. Backs were worst I've ever had and I've been having my nails done over 20 years. I wanted to like this place due to being very close to my home, but think I can find better. The owner literally drug me by the arm back inside. I think he was talking to me in English but I could not understand a word he was saying. Tops were bumpy, edges rough. The technician tried to blame her shotty work on me. They also tried multiple times to "upsale" me on Shellac...$40 vs $20 refill I needed. Then tried to tell me I needed a whole new set when all I needed/wanted was a refill. For these reasons, I will be looking elsewhere next time. read more

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sheila is awesome when i go she does an awesome job! i've had one problem in the past with a nail tech being super fast and not taking her time but when i found out about sheila i started to request and make an appointment with her and she never fails to do a good job! read more

Castle Nails and Spa - nails - Nail Salons Near Me - Lubbock, Texas

DO NOT GO HERE! Worst pedicure I've ever had. The guy rushed through it and never acknowledged me. He was trying to watch tv the whole time and it was the worst massage. Not worth your time or money. He asked me if I wanted a manicure too and I said yes just a regular manicure and he said so dip and I said no just regular polish and they said so just polish on your nail? They were so confused told them I didn't want a manicure anymore and the guy who did my pedicure threw everything down and stomped off. When I asked to talked to the manager the guy threw a fit and made a scene. The girl sitting next to me could understand what he was saying and she told me he was being nasty and very inappropriate. I will never go back there. read more

THE WORST nail dip I have ever had!!! I have gone to them several times and they young lady did a fabulous job however yesterday the tall gentleman started my nails, and he began to hank my hands around and pushing them down very abusive. I have been getting my nails done for over 30 years and I know they proper steps that should be taken and this guy does not have a clue what he is doing, or he did this intentionally and should not be working in a salon. My nails were so bad a 2-year-old could have done better. The owner came and took over for him and she totally changed the color I had selected and began adding three more coats of dip to the already existing three. My nails look bumpy and horrible different shapes and lengths, and the backs are horrible. If I were not going out of town today, I would have walked out. They honestly do not even deserve a single star they are a horrible place, and the owner is a crook and a bully if she allows her employees to treat customers this way. I will be filling a complaint with the BBB as well. read more

Went in with my daughter waited for 20mins. Got a pedicure only. Workers were more interested in talking to each other. Pretty much wanted to get us in and out after we waited for 20mins to even get service. Workers kept leaving and doing other things and coming back to us with their gloves on. Inside was ok clean, not like other reviews had mentioned it being super clean. read more

I've been coming here since they opened. Always get a good pedicure and never have to wait long even without an appointment.

Rushed,rushed,rushed, and rushed. This was my first time here and I asked about dip powder nails and how it works because I usually do gel nails. I was answered with a fast and rude answer. I explained I can't get acrylics because my nails are thin and it causes them to be thinner and hurts . I told the nail tech 4 times no tips. And she still proceeded to bring out the acrylics I politely said no and I said we had a misunderstanding. She said clearly that is your fault. After that she proceeded with the dip nails in a hurry and in between doing that she got up to do someone feet ... what? My nails looked bad but what can I do at this point? I later found out it's not sanitary to dip your nail directly into the jar with powder and that's how she was doing it. I paid 40 bucks!!!! And oh yeah she didn't give me the manicure I choose and paid for. Some of my nail beds are aching . I want to remove these but I'm not sure how :( read more

Castle Nails and Spa - Nail Salons Near Me - Lubbock, Texas

Love going to Castle Nail. They are usually pretty busy but can get you in and out in a timely manner. I get my nails dipped regularly and get a pedicure every other week. I havent had a bad experience yet and I've been going since they opened read more

Just got dip on nails and pedicure here and the place is clean, nice and did a great job! I'll definitely be going back. Update: I have been going here since they opened and just now discovered the nail tech Peter. I used to always just walk in and get whoever was available....take the time and make an appt with Peter! He is the best! My sister in law and I both use him. read more

Beautiful place and friendly staffs. Located in the United supermarket shopping center. It's very convenient for me to shop at the market and then get my nails done. I will absolutely come back. read more

So , we got there and seen a lady getting her nails done and toes done so we though " oh this is going to be nice " when it came to us getting our nails done the manager than chose the style of nails we wanted stating " these are too long " and " no that color is not cute " we then asked for something else and the manager than told me it was going to be 8$ extra per nail when the person next to me was charged 50$ for long nails and the same way I wanted them ! While being there I also noticed a Mexican lady walk in with her 3 daughters and saying they just wanted them painted she told them it would be a hour wait , when a white lady and her child walk in the manager attends them right away and gets them water and gets somebody to attend them ! While doing my nails she ripped my nail off , when telling her she was hurting me she said " no I'm not " and continued being rude the whole time , before finishing I than told her I didn't like my nails and wanted a refund and she could take them off nicely , she than said " we don't do reruns " I asked to see the return policy she said " don't have one " I than told her she has to refund me my money and take the nails off she aggressively grabbed my hand and started cutting them off stating " I don't have time for this shit today " read more

do not go there ...they are rude, disrespectful, mean, they grab your hands without speaking to you, the first woman was horrible and i asked to have another technician take her place and they did and the second woman was even worse.....the woman actually filed the side of my nail and it started to bleed and she did not even acknowledge it i had to pull my hand away from her several times because she was going to do it again and i had to call her out on it and she said ... i know.... i was going to walk out then but it was in the middle of doing my nails ...she finally finished and when i was checking out to pay she was going to over charge me and i refused to pay that even after she made my finger bleed ...if you want to be ripped off, tortured, belittled and be treat like crap be my guest but i will not go back again!!!!! read more

I've been going to this salon for awhile. I spend a minimum of 100.00 to 130.00 every three weeks. The last few times like yesterday I go during non busy times to get pedicure and pay extra for shilac on my toes then dip on nails. Was in there when owner came over told guy doing my nails to hurry because all of sudden get busy. Got a crappy nail job and wax was rushed won't be back. I was there waited my turn then rush rush rush!!!! read more

My favorite nail salon in Lubbock! They are professional and have different mani pedi combo options that are great! I have gotten my nails done here for a couple of weddings and have gotten compliments on my nails. Would definitely recommend. read more

Castle Nails is the best nail salon in Lubbock Texas. Cindy has been doing my nails for almost 7 years. She is very diligent in her work, and goes above and beyond for her customers. She will never push you to the side, and she makes sure that you are well taken care of. I recommended her to my co-workers, friends, and family. I have never had a better experience than at Castle Nails. This nail salon is the best in town. read more

I have gone to Castle nails for quite some time and have never had a problem however today was different. When I walked in, I could tell they were busy but I was seated right away and began to soak off my dip nails. After 25 minutes of no one coming to check on me, the owner asked the front desk girl to wipe off my dip. She came and helped, and then left my nails soaking for another 15 minutes. Because the same acetone was used for 40 minutes, it got super sticky and was all over my hands. Finally, the owner came over to do my nails. I could tell he was flustered by how busy it was and how many customers were not being waited on. He began cutting and filing my nails and I could tell he was in a rush and not taking any care in the work he was doing . He cut me to where I bled two different times. He was using the drill on my nails in such a rushed manner that my fingers all hurt. It was all together a terrible experience and myself, nor my friends, will be returning. read more

it was amazing! they were so polite and made sure that they took their time and did their best. i am most definitely going back again!

I have been going to Castle Nails and Spa for a few months now and loved it. My last visit was one I will not forget. Firstly, I chose my dip color and the color it came out to on my nails was a completely different color than the one I chose. Secondly, I never get tips on my nails I always use my real nails and if one is broken I add a tip to make it even with the rest of my nails. Well 2 of my nails were broken and the guy insisted that I needed tips and that they look better anyways. I asked how much more it would be and he told me $5 and before I could answer he had already glued 3 nail tips on. Also, my nails were pretty long and usually you cut the nails short before putting on nail tips, he did not cut any of my nails. So my nails are crazy long under the tips that I did not even want and my nail is about to grow over the tip. So the nails had to be long because he did not cut my real nail and I can not stand long nails. Then, I leave and the next day my finger becomes infected and shortly after my toe also becomes infected. So they obviously did not sanitize their utensils. This was the worst pedi/mani I have ever experienced. read more