Tech was good, no issue there. I had them come out for warranty work that wasn't covered by the warranty company. They quoted a total price which I paid. Then I get a bill from the warranty company! The woman in the office said it was clearly noted on the receipt, which I never got but needless to say, receipts are after the fact, not quotes. I'd suggest another company who is more honest. read more

Castle Contractor was assigned to us from our home warranty company - Fidelity Home Warranty. Technician Ruben was on time, professional and took care of our problem quickly. I would highly recommend this company. read more

they were assigned to us by our warranty company. our problem happened on a weekend and they are close. so i have to wait till Monday to set up an appt. Called them numerous times and finally was able to set up an appt. Like most of the companies, they have a 4 hour wait for them to show up and the technician showed up within the first hour. Alex came in and i told him the electrical problem we have. He explained to me thoroughly how he will troubleshoot and what he needs. He was able to fix the problem in no time. Alex was efficient, professional and trustworthy. Highly recommend that if you hire their services, ask for Alex. read more

They were sent to our home because plug for fridge wouldn't reset on breaker. They came over 48 hours later. We had to get help to get fridge out of cubby enclouser because it's so big and full of food. We had to run a very long extention cord from the kitchen to family room. When Noe Castillo finally arrived, my wife asked him to put on booties with elastic because our entry way is polished marble and then carpet, his boots were filthy. He wouldn't!!!!!!! The wife he did something behind the fridge and pushed it back to the wall & went to fuse box outside and left with the extention cord still connected to fridge. This was last Tuesday. We still don't know if repaired. I called the office and lady answering phone ws most rude.... I told her the events and she said she would call Noe. I had left numerious messages because the card said 24 hrs. Finally she called said the tech said he pluged it into the wall and I had already taken pictures as proof. When I tried to send to her she didn't want to see the pictures and told me not to call back. And after paying in advance had the nerve to invoice me. Stay away from these crooks! read more

As many before, if I could have given ZERO stars, I would have. Fidelity Home Warranty sent them to fix my bathroom exhaust fan. 2 months later, I have no fixed fan, they LOST the blade, which can't be replaced because it's too old, can't put in anything else so they say. So they said all they can do is put back the broken fan to cover the hole, sans blade. WTF?!!! They show up unexpectedly, have no caller ID on their phones so you can't call them back and no one answers the phone at the office. Now I'm back to square one - and out $100 for the "service call." Pretty shady - and shitty - in my book. Will definitely be filing a complaint with BBB and my home warranty peeps. read more

Alex did a great job. I used my insurance company and they send Castle Contractor to fix my Garage Doors, both getting fixed in Saturday. He had all tools and material ready in his truck. Within a second found the problem and repair it. 100% satisfied. read more

FNHW contracted with Castle to fix my garage door (broken spring) under my home warranty. Alex came out and took care of the problem quickly and efficiently. He was very professional and took the time to explain the repair, as well as other simple things to look for in case the garage door won't open. read more

Very poor customer service. Very hard to get a response. Rather than replace our garage door opener, as approved by our warranty company, they replaced a part. The opener broke again and now the insurance won't pay for a new one. Seems that the technician didn't have the customers best interests in mind. Won't refer them to anyone. read more

This business is # 1 in book as to how a business should take care of their customers. The young lady, Nelly who schedules appointments is so professional, courteous, and very thorough. She went out of her way to keep in constant communication on my appointment and even contacted a garage door expert from another district to meet my scheduled time and service my issue. Now, that is amazing customer care. Alex, the young tech Nelly sent to my home, called before he arrived. He was wearing a face mask, was courteous,looked at the problem with my garage door and in less then ten minutes it was like NEW. He informed me of certain issues for maintenance to keep the door working properly. I am so happy and have placed Castle Contractors as my Go To source for home repairs. Thank you to all for working so hard during this heat wave and Covid-19 hazards. I highly recommend this company. Tricia R. read more

Good day. Customer service is highly important to me and if a customer is paying good money for services the customer should be treated with respect and in a polite manner. I just got off the phone with an Castle Contractor office employee (out of kindness I will not disclose her name), but who refused to provide me her last name. Since I was given a very large window of when the technician will be arriving, asked if she or someone could please contact the technician out in the field to give me a more precise time that he/she would be arriving. She refused and repeated to me three times that "that is not something we offer and I cannot do that for you". Although I informed her that I heard her and understood I asked if she could make an exception. I have another appointment that I had to make last minute (not her fault of course) and just wanted to know about what time the electrician would be arriving. The last home warranty service provider I had was able to do this. She not only repeated the same exact information three times in a very condescending manner, but she had a very loud tone, and was extremely rude to me on the phone. When it was time to end the call she did not wait for me to hang up, nor ask if there was anything else she could help me with. In my professional opinion this is very poor customer service and I would never treat someone this way, especially if they were paying me to perform a service. This interaction leads me to believe that this company does not value its customers. We should all take a moment to remember without customers we do not have jobs. The electrician did call me 25 minutes prior to coming and was very helpful. He also cleaned up after himself, even vacuumed the carpet from going into my attic, but unfortunately he was not able to fix my outlet. read more

First, let me just say I was a bit skeptical when my warranty service put me in touch with them, since it says they are in Temecula and I saw some wild swings between reviews that were posted--All 5's or 1's. I interacted with the office several times because we played phone tag and then I gave them the wrong times I would be available and had to change the appointment. The lady who handled the phones and scheduling was extremely nice, and she changed my appointment, no problem. Alex lives in the San Diego area and came out when he said he would be here, and in less than 5 minutes had the problem diagnosed based on the sound alone. It was covered under warranty so he went ahead and changed the part and then lubed the long screw in the trolley as well as the wheels on the garage door. For those with warranties who are upset about things not being covered, I would say the real problem is either with the warranty contract itself or with the warranty company over- promising. I looked up my coverage before calling, and since I wasn't sure what the problem was, I was worried that it might not be covered. That is what happens when you have warranty insurance that excludes things from coverage. i found Alex to be efficient, professional, knowledgeable, and honest. Thanks Castle!!! read more

Very disappointing experience. They wasted our time claiming the repair work could not be done (it was done VERY easily by another contractor) and Veronica in the office was quite rude. Would not call them again. read more

Called and scheduled easily. They called me 20 min before they got there so I didn't have to wait at home the entire 4 hour window. Ceiling fan and light were fixed in 20 minutes. Offered a free consultation on my garage door that was not on the work order and helped me with a problem that even the garage guy couldn't fix in 3 different visits. Saved me tons of money on not needing to get a new garage door opener right now. Thank you Alex! read more

awful service........they come with sorry we don't have your part......nothing special about the part it's a common part.

This contractor should have someone check their licence. Misdiagnosed my electrical problem the first time they came out. Had the same problem, called them out again. They then re-diagnosed my problem with a $650+ estimate for the repairs. I didn't like this so I had a different (honest) contractor come out. In 15 minutes they found a loose wire in one of my GFI outlets, plugged it back in, all my problems solved for a very small amount of money. This contractor said almost anyone should have been able to see this. Bottom line, Castle tried to take me for a very large amount of money for a very simple fix! Shame, shame. Don't know why anybody would want to use this guy. read more

Castle Contractor sent Ruben to service us though our home warranty service to diagnose electrical problem. I was very pleased with him. He arrived on time and followed through like a professional. I was very impressed with his knowledge and the way he went about checking all the outlets and connections to repaired the problem. You can't asked for more then that. He did a great job and we are thankful to Castle Contractor for sending someone who really knew their stuff. read more

I was introduced to them by my home warranty folks. Alex was fantastic. My house wiring is nonsensical and he figured it out. He was nice, polite and respectful. read more

Alex came and did an awesome job ...We had a complicated setup for our Garage Door and he was able to figure out a solution and have it working. It did take him a couple of days to have it figured out but in the end he found a solution and charged me what he initially promised.. I would definitely go with them again read more

I'm very happy with the work that Castle Contractor completed in our home. We needed two ceiling fans installed in our house. They were very professional, arrived on time and did quality work. After completing the work, the Tech noticed that our GFCI was not wired correctly and was unsafe. He took apart the GFCI wired it correctly and tested the reset button with no additional cost. I really like that he went out of his way to correct something I didn't even know about. I would use Castle Contractor again and would recommend them to anyone looking for good electricians. read more

One of the very best experiences I have ever had with a contractor. Noe was friendly, courteous, punctual and very knowledgeable. He installed recessed lights in our living room/Kitchen/Bedrooms and hallway. I also had my garage door serviced by James, he too was very professional and pleasant. I recommend Castle Contractors without hesitation and will undoubtedly be a repeat customer myself. Thank you. read more

Alex was very professional, contacted me before and after the call, provided me with the details on why the garage clickers are not opening from outside. Alex recommended a booster due to frequency interference in the area and offered to come back if i am interested in doing so. I appreciate Alex's time and honesty. read more

Excellent company from the first phone call. Very professional and showed up promptly with a 20 min call before. Alex was polite and professional and fixed my garage door quickly! Will definitely call them next time I need their services! read more

Alex came out after Fidelity Home Warranty assigned them. He was quick, friendly and knowledgeable. He replaced with new wiring instead of using existing wiring. Castle Contractor does garage doors and electrical. Ask for Alex. read more

Castle came out and replaced my GFI no problem, and was very respectful and courteous. They even helped remove some old home security wires free of charge. They did a great job and I was highly please. If you're looking for an electrical contractor, I'd recommend Castle for sure. read more

Ruben was absolutely amazing! The service was outstanding and I recommend this guy over everyone we've worked with in the I.E.! Thanks Ruben for your tech help! read more

Alex was great! He was extremely friendly and got the job done quickly and efficiently. I would recommend Castle to everyone!

Noe Castillo of Castle Contractor has been to my home several times for electrical issues and his service was very professional and outstanding. Noe is very knowledge of his trade. He made suggestions for going green and a variety of energy lighting to improve saving in my home. In fact, Noe went far beyond performing the contracted service that he was hired for. I sell real estate and will definitely refer Castle Contractor as the go to company for electrical repairs and improvements. read more

Castle Contractors in Temecula, CA was assigned to repair my garage door opener by my home warranty company, Fidelity National, on Monday 8/21/17. They called me within a few hours and offered to come out the following day but I had another appointment within the 4 hour window available. They then offered an appointment on Thursday 8//24 when I was available. As promised, Ruben called me 30-45 minutes before arrival to let me know that he was on his way. He tried to repair my old opener but when that was unsuccessful, he told me that he would order a new unit and return the following week for installation. On Tuesday 8/29, I called to find out the status and was told that the part had arrived and they could come out on 8/31 to finalize the repair. Again, Ruben called 30-45 minutes before arriving, removed the old and installed the new opener, programmed the unit, and instructed me on reprogramming my vehicles to open both of my garage doors. Ruben was personable, neat (he removed the old opener and track and cleaned up any boxes and debris), and completely professional and responsible. An exceptional experience. Great job! read more

Cannot recommend Castle enough! Noe Castillo came out promptly & figured out our electrical problem in minutes. He gave us the best advice on what steps to take. Don't hesitate to call on them for all your electrical needs! read more

castle cont. is the WORST company I have ever had in my home.Rueben came out, said I had a short circuit one my outside wall & he'd have to cut off power to that outlet (stupidly, I agreed to that}. what he failed to inform me was that every outlet in my front yard would have no power.now, castle will not even come back & honor their work.they said they can't even troubleshoot the problem. my advice call....CRAP for contractors!!!! read more