This company provided a false claim to my home warranty and they denied my claim for my garage repair. I called Veronica at 905 when they are supposed to open to get clarification on the contractors report and got no answer. I called back again at 930 and she said she just opened! From the beginning Veronica was very defensive and rude for no reason. Veronica was made aware of how rude she was being and she responded in a very unprofessional way and hung up. I get a phone call five minutes later from the Noe (her husband) defending her and being equally rude and unprofessional to me. All I wanted was an explanation of his report. Mind you, when the contractor came to my house. Noe was late, completely unaware of the fact he was supposed to take care of both my garage and electrical concerns. Not to mention he never even took a look at my garage to fully be able to give it a fair diagnosis. But he goes to his car to see if he has the part to fix it and leaves. We get a denial a few days later. This company take the bids and make the bids low so they get them but then submit false reports to avoid having to fix the problem. When trying to locate them there is no physical address and no phone number to contact contractors directly. They call from blocked numbers and you can only reach them on their business cell phone. Virtually a business ran out of an apartment. There is a reason they have no physical address and actual phone numbers and it's because they run a shady business!! If u submit a claim and Castle Contractors is the the company you've been warned!!' read more

1 Star, yes one because there is no Zero star. 3 months trying to get them to come and fix a light issue, 3 months of we will call you back. They are the worse in customer service. Also, they wanted the money up front!! really up front, no way... I have filed a complaint with Old Republic Home Warranty to try and get them to remove this company as a vendor. read more

Thank you Alex Castillo for fixing my garage. You were very professional including wearing a mask at all times. You went above and beyond to satisfy me as a customer. I would highly recommend this company to fix your garage or electrical problems. read more

Fidelity National Home Warranty assigned this contractor to us. I see a prior pattern of other users being stuck with this contractor as well. It is in the warranty company's interest to deny claims so they will not have to pay for preexisting conditions. This contractor will find any reason to help the warranty company deny your claim. WARNING: don't pay money for their services. They seem to be able to survive by being the "expert" who will deny your claim for the warranty companies. read more

This company was assigned to us by old republic home warranty. Came to the house and said burnt breaker was not covered and was preexisting problem because of the burn marks. Wanted 300 dollars more to fix, when it should have been covered by warranty. Lights were on, next day off...how is that preexisting? I called receptionist.... Very rude and unprofessional. I asked if they looked for reasons to say it's not covered .... she said many customers have said the same thing and laughed.....huh maybe we are on to something here? I called old republic and they agreed that it should have been covered and are sending another company out to fix problem. DO NOT USE.... there are other good companies with good customer service use them instead. Update....2nd company came out to the house and diagnosed and fixed/replaced 3 breakers in 5 minutes. This new company said they didn't understand why Castle didn't fix it to begin with. Thanks to Old Republic for listening to my concerns and promptly sending out a new company by for second opinion and resolution. read more

As I told the technician that the garage door is broken. And that night, I put the lock on, so that the door would not open during the night. He came out next day and I told him that. Later he reported the home warranty company that I open the door with the lock on and that's the reason the door is broken! And obviously, the warranty company denied my claim. I called this company and explained everything, but denied to change the report and denied to accept their fault. I spent over $700 to fix this, which could be covered by the warranty company, because of the technicians lack of listening and care for their customer. I felt the same thing when I called the company. read more

Thank you Castle Contractor! I was very impressed with the professionalism and the courtesy of Castle Contractor. If you value honesty and reliability this is the company I would strongly recommend. I needed a 240 V. and a 220 volt outlet installed in my garage. The workers are conscientious and the job was completed in a timely manner. I certainly would recommend them to a friend. Thanks Noe! read more

Fast same day service for electrical service to my shorted electric circuit. Moe was very professional as was his office.

Showed up as scheduled and did their job. Reuben was professional and got to it! Explained everything, did what was required to get our power back to normal. read more

Our home warranty company sent them out for some ceiling fan problems and the guy who showed up was awesome. Nice guy, easy to talk to, and took the time to check both living room fans and the doorbell. Long story short, they've ordered the parts for my fans and will be back to fix them. Thanks for saving $1k on fans! You guys are awesome in my book read more

We waited for 3 days to have this company to come after we scheduled our appointment. Which is OK. I can understand they are busy but now its been 4 days after they checked our garage door and offered us to replace the whole mechanism. We never got a phone call after their last visit. I tried to contact them 4 times. No luck. My cars are parked on the street for 1 week now and I still don't know how much time more it will take to fix it. I am not happy with this kind of service at all. read more

I had to use this company because my home warranty (Old republic) made me. My garage door to my rental property broke. Ruben came out and determined the issue was not casued by normal wear and tear which obviously lead the home warranty company to deny the request. Fine, I can live with that I will pay them to fix it. Well Castle Contractors refused to complete the repair even if I paid out of pocket. The reason: We dont carry the tool to complete the repair. Oh ok, so you come, I have to pay a $65 fee for you to diagnose the issue and now I still need to find someone to fix it. This is ridiculous never in my life I have heard of such a thing. So when I spoke with Ruben he said he was trying to locate the tool. So I'm stuck with a broken door and now I'm minus $65. I will make sure to NEVER have them come out to my home. Since they don't seem to carry all the tools to complete a repair. read more

As of June 16, 2017 they are still closed/ gone out of business/ or shut down by the State Contractors Board. They are no longer in business. Called to have them fix a problem they previously "repaired" (3 months ago) and no one ever called back after dozens of messages. read more

I have call Castle numerous times to fix a variety of issues in the past 5 yrs. Every time Alex the representative comes out, he is very knowledgeable and professional and also informs on how things work. I will only call this company when I have electrical need. Thank you Alex. read more

My home warranty assigned Castle Contractor for my ceiling fan. Alex was very friendly and respectful, fixed the issue after a little investigating and even looked at my other fans that were squeaking and found out just needed the screws tightened and he did it. Would request them next time I have electrical issues. read more

Alex from Castle was a professional and explained repair in detail. Would recommend him

My experience dealing with Castle Contractor was the absolute worst experience dealing with a contractor in my entire life. It took Castle Contractor 3 visits over a 3-week time frame to repair my garage door and I still had to have my landlord call another contractor to come our and fix it correctly. 1st Appt: 4 hour appointment window given - Tech came out to look at the broken garage door and said that we needed a new motor and that they would have to order it and it would take another week: Guess they don't know about Home Depot or Lowes 2nd Appt: 4 hour appointment window given - Tech showed up on time and I did receive a courtesy call saying he was on his way. It took him most of the afternoon to install the new garage motor and was still working on it when I got home close to 5pm. He was only going to give us 1 remote for the door and I had to tell him I was going to call the landlord and his boss because the box stated clearly that the new motor came with two remotes (he left two). When he was done, the tech stated that they do not remove the trash or old motor leaving me with a busted garage door motor still all put together in the middle of the garage floor. He wouldn't even be bothered helping me carry it outside to put it at the side of the house. Finally, he left and the two remotes worked and I thought this would be the end of my whole ordeal with these people. Much to my disappointment, the wall-mounted button did not work and was only held up by a tiny screw so when I pushed it for the first time to open the door the whole thing fell down and the screw fell out. I ended up having to call Castle again shortly before 5pm and of course got their voice mail. When Veronica from Castle finally called me back, the next day, we ended up playing phone tag a little bit and they finally were able to connect. Even though there was clearly still an issue with the garage door due to pure workmanship, I was told I'd have to wait another 3 or 4 days (don't remember exactly) before they would come out again to fix their poor workmanship. When I got upset and told her that this was not acceptable and that they should send a out a tech immediately because I would have to make arrangements for someone to be at the house again to meet with them again, Veronica accused me of being confrontational and that from this point forward, they were only going to deal with the landlord. At no time did I use profanity. 3rd Appointment: yet another 4 hour appointment window given: Tech came out and fixed the wiring in the crawl space above the garage. This was a quick fix but he was so very nice to say that it was because the wiring was not installed correctly by their tech. The garage door finally was working properly, or so I thought. Then on Sunday March 8, 2015 while closing the garage door it came crashing down. I immediately called took pictures and call the landlord who contacted her home warranty company to find out that Castle was no longer contracted by them. Within an hour, I was given the name and number of a new contractor who would give me a call to schedule an appointment to fix the door. The new contractor called Monday the 9th and was there to fix it the same day. He had to completely redo the work Castle Contractors did. The way I see it, Castle Contractor cost someone in my family 12 hours of time just to replace 1 garage door opener. I will NEVER use Castle for my home or any other home and I will tell everyone I know not to use them because they do AWFUL work and your time doesn't matter to them at all. read more

If it was possible to put 0 Stars I would. This Contractor Noe Castillo is a crook and schemer. Waited 6 hours for him to leave 15 minutes after he arrived at my home and say it was not covered under my Home Warranty. A day later second option it was. In addition said he would be able to close my Garage door for $195 if I signed a Waiver of all Liability. Surprised he is still in business with no customer service or technical expertise. For his business cards to say " Service fit for a King" is blasphemy. Do not waste your time or money with this swindler. read more

Home Warranty company sent this electrician to fix an appliance issue. Fixed the burner on the stove fine but told us that there was no power coming to the second issue. They told the warranty company power was not connected and so warranty said it's not covered. Funny that i was using the appliance before it stopped working so power had to be connected to it. Because of the technicians report that it was not connected to power the warranty company said they wouldn't cover it. When I called the contractor they called me back and were immediately on the defensive saying there was nothing they could do for me and to call the warranty company even though their technician was the one who gave the warranty company bad information on the diagnosis of the problem. Wouldn't even let me speak with the technician who worked on it and hung up on me when I refused to accept their response. Very bad customer service and the person answering the phone needs some training in regards to handling these matters. Updating review: after looking at the other 1 star reviews it is no shock that this company has the privilege of working with home warranty companies and it taking them for everything they can get out of them. Its obvious they are misdiagnosing problems and still getting paid by the warranty company for their services and saving the warranty companies money by giving inaccurate reports on what needs to be fixed. Sounds like something a consumer advocate group may want to be aware of. read more

We had an electrical issue with our new home. Several outlets were not functioning at all. Ruben came and spent a good deal of time and effort to find the problem and correct it. He was well mannered efficient and knowledgeable. The problem was simple but not easy to find. He took his time, found the trouble and fixed it. Best customer service that I have seen from a contractor in a long time. Call Castle the next time you have any electrical issues at all. Ask for Ruben, he is the BEST. read more

Avoid at all costs even if Fidelity is your home warranty insurer. The more customers who complain about Castle will encourage Fidelity to contract with more professional and more competent firms. When Fidelity approved repair of a garage opener, they assigned the work to Castle. Tech comes out and says that they need new parts. Two weeks go by with a broken garage door and my sports car parked outside. In the meantime I call a different firm for an estimate and was told that there are no parts for my existing broken door opener as it was manufactured in 1986. It took Castle two weeks to figure that out. Then they return to replace the appliance and in the middle of the job insist on $100 to re-mount the motor since that is not covered by Fidelity! It took the tech 15 minutes to find ceiling studs and attach the new motor to the ceiling joists (I watched). I guess that their retail charge must be $400 per hour given that they were already on site, had the parts and spent 15 minutes on this 'extra' work. We are not done: the door opener started to fail two weeks after a new installation and now I am caught in a bureaucratic hell between Castle who will not respect their warranty, and Fidelity who insists that Castle must return for warranty service. Bottom line is that garage door fails about 50% of the time. As with other reviewers, I really don't understand why Fidelity contracts with firms like Castle with no reputation, no BBB rating, no competence and out of the way in Temecula which always adds to delays. Ah, got it -- they are cheaper than professional firms and customers are penalized through poor service. read more

The only reason I am written this review, is because when you find a service provider that deserves acknowledgement for the service they provide, it should be shared. If you find yourself in need of work on your garage door, please call Noe Castillo of Castle Contractor. After years of having our garage door serviced only to have repeated problems, through our Home Warranty Service, they sent us Castle Contractor. Noe provided us with service that guaranteed we will no longer be making repeated calls to have our garage door serviced. And yes, he is licensed. Castle Contractor (951) 303-6208. read more

Didn't even make it to my home. A work order was placed on 10/19 and I received multiple emails and text from the home warranty that the appointment hadn't been been scheduled, which I was told by home warranty the company would call me within 24 hours. On 10/22/20 my tenant calls Castle Contractors and they say they need a work order and I needed to call the home warranty. I call home warranty and after 30 minutes they too try to call Castle Contractors while I'm on hold and apparently they were unavailable. I get a call from Castle Contractors on 10/22 in the afternoon telling me I need to call home warranty again as the work order number doesn't suffice. I asked her to call home warranty as I had just spent 30 minutes with them earlier. She said she was too busy. I asked her, too busy for customer service? She said she didn't have time to call, so I told her I would ask for another contractor that can offer customer service. Customer service is very important! I could have replaced the spring myself in the amount of time I spent on phone calls. read more

I haven't dealt with a company like this in a long time. The actual owner, Noe came out following a Fidelity claim. There was a problem with my garage door track. He agreed but wasn't sure what it was and said he would let Fidelity know. He told Fidelity everything worked fine so they of course didn't cover anything. I rang to talk with Noe but the lady who answered the phone was one of the coldest, rudest people I have ever talked with and wouldn't let me talk with him and said he wouldn't call me back. Wow. How bad is that service!! read more

Alex arrived promptly at the scheduled time, he was very respectful and a pleasure to be around. He quickly diagnosed our electrical problem and answered every question we had with a smile on his face (we do ask a lot...) We were so impressed with their service and prices that we called them back right away to change two overhead fans - something we had been postponing for a year. Alex even changed our electrical switch, which was not part of the job. I would highly recommend the company and will surely be calling them for Alex's services again in the future. read more

I made a claim on my Old Republic Home Protection warranty because I had a problem with a breaker tripping, and Alex was sent out to my house. Prior to that, though, the dispatch office was willing to work with me on rescheduling times and was good about being in communication. When I called dispatch during my service window to see what the ETA might be, Alex called me right away to let me know when he expected to be there, and then called again when he was about 15 minutes away. He diagnosed the problems for several different issues and didn't try to rush out like some home warranty repair vendors have done in the past. He was extremely courteous and friendly, and he explained everything without being condescending, and he was able to fix my problems. I actually bothered to take his business card in case I have other electrical stuff I want to do in the future that isn't covered by my home warranty. My wife generally hates having contractors at the house because they don't like explaining things or because they end up being condescending, but she liked him because he was effective, genuinely nice, polite, and helpful even at the end of his day. He fixed at least two unrelated and frustrating problems, and he took the time to diagnose a third issue with switches that used to be on a 4-way switch before previous homeowners moved things around and broke the standard functionality by removing one of the switches from the mix. Super nice and competent guy. read more

Castle Contractors was provided to me by my home insurance. The guy who came out was Alex. Very experienced and knowledgeable in his field. They had to order the parts for my garage and when the parts arrived Alex returned to my house and fixed the issue I was having. Nice person and professional. Would do business again with this company. Thank you Alex. read more

Awesome job... Alex came and tackled the electrical problem with ease.....I highly recommend castle contractors

My garage wasn't working right, so I called my home warranty company, Fidelity. Castle quickly called me and set me up with an appointment. Alex arrived during the timeframe provided and diagnosed and fixed the problem quickly and efficiently. He also made some general maintenance suggestions that were helpful. I definitely will use this outfit again if I run into any garage problems. Thanks again Castle, and Thank You Alex. read more

Had Castle Contractor assigned to my repair from my home warranty company to fix my garage door opener. They called me and made an appt. They arrived within the time frame given and checked my garage door opener. I need new parts to repair the garage door opener to work. The parts were ordered and arrived within a few days. They contacted me when the parts arrived and made a second appointment. Again they arrived to my second appointment within the the time frame given. Their tech replaced the parts within 30-45 mins and now my garage works again. I did not have any issues with them at all. Left the area clean and took my old parts away. read more

I had Alex come out and look at a house fan that stopped working. He came out and looked at the problem. Unfortunately he wasn't able to get it going again due to it being an issue with the remote so the warranty company wouldn't cover it. He did however show me why an outlet we have wasn't working and fixed that for us even though it was outside of the original problem. read more

A portion of my electrical outlets and lights in my house stopped working. I called my warranty company and they assigned Castle Contractors for the job. They are very professional and honest. From the initial call to the actual service. I had Ruben come to my home and he explained the problem and fixed it on the spot. He was also very knowledgeable and answered all my questions. Overall, the problem was fixed in a timely manner and most importantly, I am very happy with their work. All my electrical needs will be through them. read more

Wow, Alex from Castle was amazing! I'd never heard of Castle but I had them on a claim through my home warranty. Alex talked me through our issue and explained everything he was doing so that I understood the problem and how it would be fixed. He was prompt, professional and answer all my questions (including the general home owner ones, not just the ones associated with our current issue). Super happy with him and hope that's an indication of the company too. read more

Call another company. Period. They "fixed" my garage door and now it sounds like a jackhammer. When I said that's not how it is supposed to work - I got the response "well it opens and closes" total bull$hit waste of time. read more

This company was way better than the first electrician our home warranty company set us up with. Castle called a day after I called the warranty company and they gave me an appointment for the next day. My window was from 8-12 and Alex came around 10 and was gone by 1030. He was fast, polite and really knowledgeable and thorough. Highly recommend Alex the electrician. He's excellent and I'd use him again. read more

My home warranty company Fidelity set me up with Castle Contractor and Alex was sent out to diagnose a sensor problem with my garage opener. The previous owner had installed the opener backwards so the sensors worked in reverse which was a definite safety issue. He was able to quickly diagnose the problem and once verified it was covered by the warranty, returned a few days later to fix the problem. Alex was very courteous, professional, extremely organized, clean and spent extra time to make sure the job was done right even with a full day of appointments ahead of him. It was a little tough getting through to the office but they were able to fit me into their schedule before the long weekend. Definitely ask for Alex! read more

Had electrical issues on a newly purchased house. Alex came out, worked through all the problems. I was very happy with his professionalism and service and to get power back to my outlets and lights........I had American Home Shield warranty and Castle Contractor is who they sent...Totally worth having the policy and getting such great service! read more

I've used Castle Contractor for three jobs all with no problems. First to install multiple GFCI outlets in a kitchen, second for multiple outlets in an advanced video system, and third for a garage door repair. I'd certainly use Noe at Castle again, appreciate their quick work and helpful attitude. read more

I had a problem with an outlet on a house we just purchased. I called Fidelity (home warranty) and was quickly contacted by Castle. Alex came out and diagnosed the problem and made recommendations. We had a "short circuit" in some outside wiring, which unfortunately wasn't covered by the warranty. He disconnected the outside circuit from the house wiring which fixed our issue. Alex was very professional and knew what he was doing. I'd hire him again. read more

We were referred to Castle Contractor by our home warranty plan due to our garage door not opening all the way and jamming on the way up. Noe was pleasant enough when he arrived, and seemed genuinely wanting to help. We showed him what we believed to be the issue, the cable to open the door was loose and popped out of the wheel, and one hinge that was broken (all of which was covered by our warranty) and he agreed that this appears to be the case and said that there seemed to be a balancing issue (most likely from the cable moving out). He said he doesn't fix this and said he will contact our home warranty to get someone else out to fix it. He left and we thought all was fine. In less than an hour, I received a call from our warranty company denying our claim because Noe told them that our entire garage door was broken, not fixable, and that we needed a whole new door, which of course the warranty does not cover. BUT THERE WAS ABSOLUTELY NOTHING WRONG WITH THE DOOR! Everything he told our warranty company was contradictory to what he told us to our face! Because of his lies, I had to go through my own expense and bring in another company and within 15 minutes fixed the cable and hinge and had it up and running! This new company told me that unfortunately this is very common with companies that work with home warranties...they will lie to get out of small jobs (this was a $150 fix) because they don't see much profit in it. That is exactly what happened here! I now find out that Castle has submitted a $60 bill to my warranty company that they are insisting I pay even though they did NOTHING! Guess it was easier for them to charge $60 to do nothing then $150 to actually fix the issue. I reported them to my home warranty and told them they should NOT do business with them if this is how they handle jobs sent their way! read more