Thanks, Castle Contractors, for an amazing garage door rescue today. Your rep, Noe, was here on time and repaired within minutes. We're all good now thanks to you. Very best wishes, Kevin Irvine Palm Springs, CA read more

The technician Noe was deceitful and dishonest in order to upsell and profit rather than fix what would have been covered under my home warranty. He made me believe that the repair that was needed would not be covered and I would have to pay out of pocket. To fix the garage door all he had to do was align a bracket which would have been covered by my warranty plan but instead got me to pay $260 out of pocket for work that did not need to be done to resolve the issue. He says he's not a dishonest contractor but the 3 star average rating and other reviews say otherwise. If home warranty assigns this company to you request them to change contractors! It's really disappointing to rely on the experience of a professional just to be tricked into an unnecessary expense. Do not let these people deceive you go with another provider. read more

Title: Terrible Service & Unprofessional Upsell - A Warning to Others I am writing this review to warn other homeowners about the service I received from Castle Contractor. I was assigned to them through my home warranty for a garage door service call, and the experience was a complete waste of time and money. The Appointment: My appointment was scheduled for between 12:00 PM and 4:00 PM on August 27, 2025, but the technician, Noel, arrived late at 12:55 PM. No Service Performed: Instead of performing a repair, Noel took a quick look at the door and immediately declared it "too heavy." I told him the original 30-year-old door had been operating for years and I could lift it with no problem, which proved his claim was false. He refused to address the actual problem: my garage door opener's carriage was not traveling properly, a problem covered under my Elite home warranty plan. When I asked him what I was paying for, he told me he was only there to "diagnose" the problem, but my service contract is for both diagnosis and repair. He did not check any of the hinges or springs. Blatant Upsell: After refusing to do the covered work, Noel's only focus was to sell me new parts and services that were not covered by my home warranty. When I told him I wouldn't buy a new garage door, he then tried to sell me a non-covered service instead. Final Verdict: This technician performed no diagnostic work and refused to address the root of the problem. His entire visit was an unprofessional and frustrating sales pitch. I am now disputing the charge for this "service." Save yourself the hassle and choose a different contractor. read more

These guys are worthless. They were my contractor through Old republic home warranty. They showed up, took my fan apart and took my check but fixed nothing. They said they needed to order a part. After weeks of trying to contact them they finally got back to me and said they are no longer the contractor in my claim. They sure did take my check but did ABSOLUTELY NOTHING. WORTHLESS COMPANY read more

12/7/2025. Warning to everyone. I cant rate this vendor ( Castel Contractor Lic. # 933993- under names : Alex Castillo , Noe Castilo) less than zero if I could. On 11/14/2025, After contacted my warranty insurance company Fidelity Home Warranty and paid $90 service fee , they assigned this vendor to replace my nonworking garage door opener ( Genie) which is fully covered by insurance. Noe Castillo of Castel Contractor company contacted me and came only for diagnosis and said will replace the opener but the harness is not covered by insurance and cost $150 that you pay . Harness is 2 pieces of metal which hangs the motor of opener to the ceiling . I looked at the existing one and asked what is wrong with existing , he said we have to replace everything. I suggested if I purchase the harness , he said " No we have use ours". He said contact insurance for next appointment to replace the garage door opener. From 11/14/25-11/22/25- Fast-forward, due to my numerous calls to Fidelity Home Warranty , I found this gay send a claim for $800 to replace the opener and Insurance denied but authorizes him $395. Meanwhile I checked Home Depot and found a Genie opener more powerful 1 ¼ HP and upgraded than mine for $179. With tax $192. I purchased a harness for $6.00. 11/22/ 25 - Noe Castillo came and said do you have any question before I start. I said I talked to my insurance who told me all component of your opener are covered unless there is any modification to be done, he said but you have to pay $150 for harness. I showed him harness I purchased form Home depot with the price , he said no I have to use mine and if you do not what cash it from your insurance. I refused his work and he left. After contacting to Fidelity Insurance, they agree to pay me $370 for the cost of opener but I had to pay for installation. I purchased a new Genie form Home Depot; I found that machine comes whit 2 pieces of harness included in the Box $192. This vendor wanted to charge me in addition to what insurance paid him and $150 for harness which comes with the machine . He also charged 2 time diagnoses fees to the insurance company. I finally paid $180 for an installer to install my garage door opener for total of $372, with 15 yr, belt, 5 yr motor, 1 year accessory warranty. Stay away form this guy who would take advantage of people who are not aware or not having time to depute his claims. read more

I needed a light fixture repaired. Called Noe he was very courteous over the phone and stoped by the same day. He fixed the light fixture with no issues. Noe was very professional and kind. I would definitely recommend Noe and I will be calling him again in the near future. He definitely earned a 5 star rating if I could give 10 I would have. Thank you Noe!! I appreciate you. read more

WHERE DO I EVEN BEGIN!? We filled out a home warranty to get our light fixture in our front fixed. We had a technician named Noe come look at the house. It's funny because he gave a courtesy call within an unknown number and I could now see why.. he took my $75 deposit and said they would look into the light fixture and get back to me. Two weeks goes by with no phone call back. After many attempts, I finally got hold of a woman named Veronica following up with the matter. She then told me that light fixtures aren't covered through home insurance and I asked why would they schedule me to come see the fixture when it it's not even covered to begin with... She was very rude and hung up on me. Never in my adult life have I dealt with a company so unprofessional. Read the rest of the comments and if you catch this soon enough DO NOT USE THEM! read more

I was extremely pleased with the quality of service I received. The electrician was punctual and resolved my electrical issue in a timely manner. read more

The representative was prompt and courteous. The representative fixed my electrical issue and was honest about the repair. The representative did not try to add unnecessary services to the appointment. Overall 5 stars. read more

Castle was dispatched by my home warranty firm, Old Republic. Castle responded within a half hour to setup an appointment to diagnose the problem with my garage door opener which had stopped moving up or down. The next day, owner Noe arrived to take a look. Long story short, Noe returned a few days later to install a new opener & resolved my problem in full. I was very impressed with his professionalism, timeliness, knowledge of my equipment, integrity, & speed. A few years ago, this company was not highly rated on Yelp, but they've turned things around completely, & I wouldn't hesitate to recommend Castle now to anyone needing help with garage doors. From start to finish, it was a pleasure to deal with Noe & office manager Veronica. It's a pleasure to give praise where it's due. 5*. read more

I waited through the 4 hour window I tried calling the company a couple of times to see if there was any idea when he would be arriving always went to voice mail. At 3.5 hrs the tech called saying he was 1/2 hour away. He showed up 40 mins later. I had other appointments so I left. I just got off the phone with Veronica who has a truly snotty attitude. I would recommend using another contractor as she suggested to me. UNLESS YOU ARE DESPERATE call anyone else. read more

They charge double what anybody else does for maintenance. I was charged $275. My home warranty program sent them out to investigate a garage door opener. They told the home warranty company I would have to pay out of pocket an additional $250. They said they could not reuse the mounting brackets that were in place that would be an extra $100. They said it would cost an extra $150 to wire the side lights that were never there. I took the buyout from the warranty company, bought the top-of-the-line garage door opener and paid $138 total for installation including the side lights, (no extra brackets were needed for the new motor!), the side lights were installed with no additional expense and an exterior digital pad was installed so I can access the garage if I'm out on a walk! Keep away from this company! They overcharge for everything!!! read more

Mario did a great job with the home warranty. The opener did not work and Mario first improved the door and then tried the condenser. A week after he came with the new one and installed it nicely. We had a great talk and he is studying for the electrician profession and he does his job great. I am happy I did not have to install it by myself and these guys know what they do. I recommend the company and Mario, go ahead and give him extra bonuses this year! read more

AVOID THESE GUYS!!!! If your home warranty assigns you to them, call and request another company. Once they arrive to your property it is a pain to get someone else out/reassigned. Crooks, unprofessional, awful. Just a few words that come to mind. The technician seemed fine and told me what needed to be fixed. A simple $10 sprocket coupler. He said he would order parts and be back in a few days. I received no communication so called to figure out what was going on. The office manager/receptionist is beyond unorganized and rude and got me confused with another job and then said my claim was denied. But of course they could come out for $400 and charge me for it. Nope. Called Fidelity and was told they never even submitted it and it was never even denied. Called Castle back and they just don't answer their phones. I spent the whole day calling, got through and told her Fidelity didn't receive the claim and it wasn't even denied. She disagreed and said it was and asked if I wanted them to come out for the additional $400 charge. I told her I wanted to speak with the technician and she said he'd call. No word from him so I called again and she said he had nothing to discuss with me. I fear there are a lot of older people who also have home warranties and Castle seems like the type of company that would prey on individuals. Fidelity has honestly also been less than helpful with this and is waiting for the claim that Castle has not sent and claims their hands are tied until it's received. Long story short, my neighbor is going to fix it for me. I do not trust these guys and after reading reviews, it looks like they've done this to others. read more

Called a Garage door that was not working. The technician came out, looked at it, said he had to check on it. He went back into his truck, and drove away without saying anything. I had to get a different service provider. read more

Noe and Mario came out today to fix our oven that hasn't been working since November 2021. After 4 servicemen came and couldn't find the problem, this guy found it in a minute. Literally, it might have been less than that. After being told we had melted wires, and the entire breaker box had to be replaced..NOT TRUE, NOE TOLD US THE BREAKER HAD BEEN TRIPPED, that's the reason our oven wasn't working. Thank you so much Noe, your company rocks... read more

Castle Contractor - Garage Door Services Near Me

I would leave a zero star review if possible. My home warranty sent this joke of a company out to fix my garage door cable that had snapped. technician named Noe sent out and told my wife the entire door and rails needed to be replaced, which, of course, the warranty doesn't cover. Had Precision Garage doors come out which is a highly rated company. The Precision tech said the other tech was lying and replaced the spring and cable on my garage door and the door is completely fixed and functional. Do not do business with this absolute joke of a company. read more

I paid $65 using Zelle for Castle Contracting. Noe the electrician was nice but nothing was fixed. The outlets in both our bathrooms showed open ground but he gave me a runaround explanation and no ground was added. He said outlets were functioning so he left it as is. He said he may be back if approved by Choice Home Warranty (another winner ) for the new connection for outlet in living room not functioning. Choice Home Warranty called and they denied the repair after I already paid. I was frustrated so I cancelled my warranty and they said the refund was prorated and they can only refund some of my paid funds. Basically I got screwed twice... thanks guys!!! You're top class allright! Way to take care of people... read more

Don't do any business with castle contractor ! Listen to the reviews. Noe is a rude and unprofessional employee. You're better off going somewhere else where they will help you and have professional service. read more

Company was dispathched through my home warranty company, Old Republic Home Protection. The technician had no idea why he came, but that was partially the warranty company's fault. He could have called. He fixed one problem, I admit that. He could not fixed the other 3. He had no replacement for those. Well dude, if you knew what was broken, you could have brought some, right? Then he LIED AND TOLD OLD REPUPLIC HE REPAIRED EVERYTHING. So if you read this, management, you may want to talk to Alex, and ask him about his "reporting". How come nothing works and Old Republic thinks the case was resolved? I just messaged them and they think the problems were repaired, they had no idea Alex NEVER TOUCHED THOSE ITEMS. read more

I was a little bit nervous after I read a few of the reviews and my home warranty, assigned castle contractor to address our garage door issue. However, they were professional, friendly, on time and resolve the issue quickly with no extra out-of-pocket expenses. I definitely would recommend. read more

This company is a parasite. Castle Contractor works through the loop hole of home warranty companies. They signed up with as many insurance companies as possible to secure work orders; else, they would never be able to earn the work themselves. Their services are shady because they will not resolve the issue, but try to up sales additional work that they claimed is not covered by the home warranty. Their practice is to suck as much cash out of the customers as possible, after crawling their way into your home through home warranty insurance companies. AVOID them, ask your home warranty insurance to reassign you to a different contractor for services. read more

This company has a way of getting around the home warranty procedure to be able to get more money. My 80 yr old mom had them come out to check her garage opener and she paid the $75.00 service fee. Castle contractors came out and the first thing they said was ," it's probably the motor". They ended up telling her it was the rollers and needed balancing. They charged her $225.00. She is on a fixed income and had to have my brother come from work to pay because she doesn't have that to put out. Pretty sad that this co takes advantage of senior citizens. They are just horrible people. read more

Castle Contractor - Garage Door Services Near Me

Castle Contractor was dispatched from Old Republic Home Protection. Like I do with all vendors, I checked out what Yelp reviews had to say. Unfortunately there were not many kind reviews, but I still remained opened minded for my appointment. Noe Castillo showed up on time to address my non engaging motor, although the unit was receiving signals from remotes the motor would not engage. Noe identified that I did not have an original Genie wall switch and said that was the problem. Based on that diagnosis, he said that he did not have a replacement switch but would order one and call me to reschedule to install. I was satisfied for a few hours until I got a call from Old Republic saying that their technician identified my problem and switches are not covered (which I already knew). However, I was expected that Noe would make repair and I would pay him directly. Two days passed and no call. Therefore, I ordered a replacement switch on Amazon for $35 which did not fix the problem. Therefore made another service appointment with Old Republic, they sent out Gabriel's Garage Doors. He came out, opened up the motor, tested some wiring and determined the board and transformer had to be replaced. He had the parts, made the repairs and fixed the problem. While he was there, I also had him replace the springs. Like other reviews have stated, Castle Contractor is only looking for the big jobs and will totally ignore your problem if not covered by the home protection plan. Noe completely miss out on a big project. I would recommend that if Castle Contractor is assigned by Old Republic Home Protection, just cancel the service request and submit a new request for a possible reassignment. If you are lucky enough request Gabriel's Garage Door, he was the bomb! read more

I have used Castle Contractor twice in the last couple weeks to address wiring issues through my Old Republic Home Protection plan. Both times Alex was sent out and did an excellent, quick, professional job of diagnosing and replacing malfunctioning breakers in my panels. I would definitely recommend Alex' electrical work. He's friendly and knows his stuff! read more

I requested service through Fidelity National Home Warranty. Over the years, I have been thrilled with Fidelity, but unfortunately, I am very disappointed with Castle Contractors. I completely forgot about my home warranty and had an independent inspection of my garage door opener by someone I trust. After a very through inspection, the verdict was that my 24-year-old garage door unit is failing; it is only a matter of time before it quits altogether. Before replacing the unit, I remembered I had a home warranty, and Fidelity sent out Castle Contractors. After hearing the symptoms and without even inspecting the garage door unit, the technician from Castle said it was the sensors and that since Fidelity does not cover the sensors, he could install them for $150. I was amazed that he tried to sell me on a service without inspecting the unit. So, I asked if this did not solve the issue and he had to install a new unit, would I get a credit back for the services already paid for. Any REPUTABLE firm that incorrectly diagnosed the issue would apply a credit for the services already paid for. Not Castle Contractor. I then showed him my independent evaluation, and he stuck by his story. After my complaint that he had not even looked at the unit, he climbed my ladder, scanned the inside with a flashlight, and stuck to his diagnosis. I asked him to test the unit, as I knew the unit would fail. He replied that he would not be around forever, and he left after the unit worked fine twice. The tech was here for a total of 6 minutes and 17 seconds. I just purchased the sensors on Amazon for $29 (I already paid $100 for the service call and he wanted to charge another $150, even though he was already here.). After I install the new sensors, I will provide an update on the outcome. read more

It sounds like we have similar complaints to others who attempted to use this company for a home warranty through Old Republic. They were completely non-responsive to our calls and requests. The spring broke in our garage and we had a vehicle that we needed to get out as soon as possible. We called several times trying to reach someone to see how long it would take and were never able to speak with anyone, nor did anyone ever call back. Very frustrating and especially frustrating to know we couldn't use any other provider (but that's against the home warranty company). It sounds like we saved ourselves a headache by finding someone local, despite the out of pocket cost. read more

I had an electrical issue with lights and plug outlets in a couple of my bathrooms. My home warranty is with Old Republic. They sent Alex from Castle Contractor. I was given a time frame of 8am-12pm on a Friday. Alex called me at 9:00am to inform me that he will be at my house by 9:20am. He was prompt, inspected all the outlets and was able to figure out the issue quickly. He took the time to explain possible issues as he went around the bathrooms. I would definitely recommend Alex for any electrical work. read more

This company was assigned to me through my home warranty company when my garage door broke. I wasn't sure what to expect when I came on Yelp and saw the reviews. Nelly called me within hours of submitting my request and scheduled me to the next business day. She had great customer service. When Noe came to fix the garage door he was able to identify the spring was broken within seconds. After he fixed the spring, he recognized the trolley also needed to be replaced. He was friendly, knowledgeable, and quick. I will be using this company in the future when I want electrical work done. Thank you Castle Contractor. read more

Noe from Castle Contractor responded to help us with a warranty claim on our garage door. He "fixed" the garage door, but it was poorly wired. Within a couple hours of him leaving, the garage door sensor didn't work and we couldn't close the door. Noe also tried to pressure me into getting garage door service before he would complete the warranty work. It was definitely shady. I highly recommend seeking elsewhere for contractor services. read more

Castle contractor was called out by my warranty company to take a look at the electrical problem that we were having in our new home. Noe, the technician that came out, was timely, professional, efficient, and an all around cool guy. As soon as he came to the home, he got right down to work explained the problem and finished the job. I really appreciate the time that he spent to explain to me what was going on and how I can better take care of or prevent issues in the future. Thank you Noe for all your help and for coming out. I highly recommend his services in the future. read more

The technician was timely, courteous, knowledgeable, and patient as he helped us to understand all of the wiring and electrical configurations and helped us with the issues we were having in our new-to-us home. read more

This company was referred to by my home warranty company. They are very hard to contact. The person who answers the phone will not refer you to a supervisor. When they came out they diagnosed my 20 year old garage door opener as needing to be replaced ( its why I called). Instead of just replacing it they diagnosed that a whole new system needed to be installed including electrical work and that it would be an "all day" job or more. They quoted a price of $1200. The warranty company denied the claim due to the report of modification ( which was not needed). At best I was upsold. At worst, they placated the the warranty company so the claim could be denied. A clear conflict of interest both ways. I am now in the process of filing a small crimes action against both for the $545 I spent to have someone else install my opener. I do not recommend this company. read more

Home warranty sent this company out. Noe came out and looked at my garage door. Said the whole track and motor needed to be replaced. Thought he was being honest, so I said ok, let me talk to the warranty company and get back to you. Tried having them come back out to do the repairs but never returned calls (3 separate occasions). Finally I decided to call a different company who was able to fix my door on the spot and for much less. Terrible customer service. Unreliable. Not trustworthy. Look elsewhere. read more

Alex came out on time and was very personable and professional. Solved our garage door problem in no time, and explained exactly what the problem was. read more

I had trouble with my garage door, what a hassle it was to go around the house not being able to use the garage door. "Alex Castillo" came in and fixed it. What a great guy he is. Thank you so much! Alex! Castle contractor highly recommended. read more

Castle Contractor - Castle Contractor Alex Castillo came to my home fix my garage door, Great guy. Thank you! - Garage Door Services Near Me

Terrible service! The guy practically ran in and out of my house. The track and cable need to be replaced on my garage door, but instead of fixing it he left! I had to pry information out of him as he was running out the door. So over 2 hours later I am left waiting for a call and nothing! The home warranty told me they must be closed and to try back Monday. So my house gets to be exposed to the risk of being burglarized because of this company! STAY AWAY!!!!! Update: They called two days later to say they refused to come back. Female on phone EXTREMELY rude and is the perfect example of what customer service shouldn't be. Seriously one of the worst businesses around. read more

A week ago this company came to repair the garage door opener. The part had to be ordered and we were told it would be a week. The repair was scheduled for today between 8 and 4. At 4 PM we called to see if the repairman would still be coming. The representative said that although the part had arrived, the repairman forgot the part and that we would have to wait another week. I'm disabled and struggle to lift the garage door by myself. Obviously, I also have to get out of my car to close the door afterward. They said that we would have to wait another week. When asked why they couldn't come and install the part on Monday they responded that "their schedule didn't work that way". This is really outrageous. The fact that the worker didn't remember to bring the part with him isn't our fault. Adding insult to injury, they didn't even have the decency to call and let us know of his error causing further inconvenience. Avoid this company at all costs!!!! read more

I had my main breaker go out and my home warranty assigned Castle Contractor. After seeing the reviews on Yelp I was a bit apprehensive, but they were prompt, professional and completed the work without issue. It appears some of their poor reviews should be a reflection of people's home warranty companies rather than Castle Contractors. I even had a secondary issue come up that was no fault of the original work and they came back out immediately to resolve the issue. I'd recommend Noe and Castle Contractors with full confidence. I was so impressed with them that I will now start using them for any other electrical issues I have regardless if it's through my warranty or not. read more

Castle Contractor was my assigned vendor when I made a claim with my home warranty service for my garage door motor that shorted out. I read the reviews and saw Alex was receiving high marks for his customer service skills. We were contacted promptly by CC and scheduled an appointment. Alex would be our technician (woohoo). Alex arrived within the set time and gave us a "10 minute out" courtesy call. He diagnosed the issue quickly (a fried circuit board) and gave me potential options. *It's an old unit and the board may not be replaceable. *If not replaceable, CC will replace the unit with a standard equivalent. *We may also opt to upgrade and just pay the balance over the cost of a standard unit. The board was no longer available so we opted to upgrade our unit. Alex came back with a new high end belt drive, wifi enabled, smooth functioning garage door unit. He came within the designated time frame and gave us the customary "10 minutes out call". He was professional, informative and his customer service skills were spot on. I would definitely use CC for future home needs inside or outside of our home warranty service. Good job Alex... read more