I spoke with Rod Luppi on August 23 when selecting a remnant for a shelf in my kitchen. He shared that they were not really busy and my shelf should be completed sometime the following week. I paid him in full and left.
Once I got home, I realized that I could use the whole remnant. I need to know the price and measurements of the remaining piece to confirm. I left a message with my specific measurement and details for my call, requesting a callback.
Not receiving a call back, I left another message and sent Rod a message through Facebook since that was our first point of contact. No response!
I called back again the following week, and someone answered the phone this time. He said they were on a delivery, but would call me the following day. He even acknowledged receiving the messages with my details; however, no apology for not returning the calls. - That was Thursday, Sep 4. To date, that call has not been returned.
Over the past weeks, I have made several other attempts to reach Rod, or anyone at Cassarino's - with no luck.
I left yet another very detailed message simply stating that I was not expecting my small order to take precedence over any existing job. But I did pay in full and wanted the item I paid for. If they changed their mind and no longer wish to do the small job, please refund my money--still no call, text, or response from my Facebook outreach.
I even went by on Saturday at 10:00 to see if they were there since I selected my piece on a Saturday. No luck - the business was closed!
After feeling so frustrated, I then looked at Yelp to see if my experience was isolated. I can see that it isn't. I like supporting local shops when possible, and I grew up in Loomis, so I felt good about supporting this business. However, after my experience and the comments on Yelp, I don't see how this business will survive delivering service like this. This may be why they have minimal business over the coming weeks.
Returning a call or refunding my money isn't an unreasonable request!
I am glad this wasn't a big job when I put thousands down.
If you are looking for granite or marble to do a home or office project, I wouldn't recommend this business! read more