Andrey took no responsibility for his team's damage to our house, he lied about taking steps to…read moremake financial compensation that he agreed to in writing, and now he will not respond. The work took 2X as long and he did not do the work as he communicated and was a terrible communicator throughout the project. If you want more details, see below: Contracted West Coast Flooring (Andrey) to sand and refinish floors. Andrey advised they would remove and reinstall the toilets. We emptied the house. Work that was to take about 1 week ended up taking 2 weeks. We would randomly stop by during the sanding process and find no one there but we were assured they would finish on time. The workers clearly worked hard when they were there but it was apparent they were not dedicated to completing this job in one push. Because we were not living in the house anymore, we had flexibility on time. However, from the start, WE were the ones notifying Andrey that things were not at the stage where they should be given his timelines. Throughout the project, Andrey resisted communicating status, revised timelines, surfacing obstacles and preferred to hide the details of the work from us. There is definitely a cultural bias here toward appearing strong and masking the finer details that are germane and material to homeowners. As it turns out the workers decided to take a pedestal sink out of the bathroom as well as its toilet. We only learned later that they did NOT in fact remove the toilet in the back of the house and never told us this. After 2.5 weeks they completed the work in early October and the floors looked much improved. We did have them replace word for a transition between the kitchen and back porches which were floored in pine that they did in a rainforest wood with mahogany grain nothing like the clear pine of the floors on either side so it stuck out like a sore thumb in the center of the flow in the back half of the house. On the whole their floor work was worth what we paid. Their project management, communication and transparency were NOT. And if you can live with people like this, enjoy the product. But we had a plumbing problem from their work I will describe. When the floor refinishing was complete, we put the empty house on the market for 6 weeks. During this time no one lived there or used the toilets or sinks. We decided to rent the house out rather than fight a failing housing market. The tenants moved in 3 weeks later. By this time the work had been completed about 50 days before the tenants moved in. As soon as they did, they reported a pool of pool of water in the basement under the back toilet and the master bathroom sink was leaking all over the new floor. We called in a licensed plumber who charged $250 per hour the normal rate in California post-Covid for a professional, not a handyman. He found the toilet in the back had not been seated correctly. I asked the plumber to reseat that toilet and the main one as well as fix the leaking sink. As it turns out the main toilet's mounting bolts had been damaged when the flooring crew removed or replaced it. The plumber also found that the sink drain was cracked in 3 places and its pedestal was not mounted to the basin. This took 9 hours to fix, so about $2025. I raised this issue to Andrey and ONLY THEN did he inform me that they had decided not to take out the back toilet and not tell me....so that toilet's problem was not his fault. He admitted that the main toilet and sink were touched by his team so he would begrudgingly pay half the repair cost. He then began to argue that I should have called him to make the repairs (the people who caused the issue in the first place), and then belittled me for paying $250 for a plumber which he said "only lawyers make that much". Despite this, he agreed in writing over text to send me a check. One week later, no check. Surprise! I texted him and he said he would check and I had to remind him again to check. He then claimed he mailed a check. 10 days later no check. Surprise! I texted him and he won't respond. I consulted with a tax attorney who advised I submit to the IRS a 1099-NEC to advise the IRS of the work. I asked Andrey for an address to send a copy to him as required for this to and he again would not respond.

West Coast Flooring knocked it out of the park! Andre was very knowledgeable and explained the…read moreprocess necessary to install hardwood flooring to match existing in our 102 year old house. From the very beginning the installer, Paul, showed his skills. He kept us informed throughout the install. The stain he applied on the new wood was a perfect match. His craftsmanship was top notch. I highly recommend this team. Terry D

Highly recommend LJ Floors. Recently purchased a new construction home and wanted to replace carpet…read morein the den with the same luxury vinyl plank flooring already in the adjacent rooms. It was a smaller job, but he still took the time to come out in person and give me a quote the same day I contacted him. This included removal of the carpet, installation of the new flooring, and reinstalling the baseboards along with touchup paint where needed and re-caulking. Paul's communication throughout the process was excellent. We set up the installation date and time and he and his son were able to knock it out in just over 3 hours at a reasonable price.

Recently bought a new home and wanted to redo the floors. We reached out to a few flooring…read moreinstallers for 1700 sq ft of LVP, and from the beginning Paul stood out. He was extremely responsive, polite, and courteous. He and his son Keaton came out for an estimate promptly and came back with a reasonable quote extremely fast. I had many questions regarding the process, but Paul proved himself trustworthy with his quick and thorough replies. He referred me to Tile Liquidators in Roseville (also a great experience) and even when we decided to change our mind from LVP and go with Revwood laminate there wasn't any problem. Paul sent me photo updates constantly, and completed the work quickly but meticulously! He always left the house perfectly clean after working. We are so happy with our floors and overall experience with Paul and LJ Floors. Highly recommend!

I had a great experience from start to finish. Ben Miller in the showroom walked me through the…read moreprocess of choosing the color and product line, ordering the carpet, and setting up the measurements and estimate. Isaac came out, did the measurements, created the estimate/quote and set up the order. Augustino took care of installation, arrived on time, was efficient, friendly, gave some of the areas a necessary enzyme spraying (pet smells) and was done in just a few hours- all in all a really easy and efficient process. Thank you S and G-

So, they installed new carpet in our house (3 bedrooms and an office) and then later new LVP in the…read morerest of it. The carpet install was fine. They had to replace all of the LVP due to warping, which I was pleasantly surprised they offered to do at no charge. Still had install issues (someone forgot to take out an old screw from the concrete and it was causing warping also) but they fixed that as well. Some problems but they took care of everything, which I'd normally give a 4 star review for however, I'm subtracting a star due to their terrible and very poorly managed scheduling department. This is how scheduling works: You call in to make an appointment, it's always voicemail. 100% of the time no matter what. A message that says "we're very busy" plays. They call you back the same day if you call before 1pm and the next day if after 1pm (though this is not always followed). If you miss their return call, which most people due because we're all adults and have jobs, they leave you a voicemail and then you have to do that over and over and over and over again until you happen to be sitting by your phone with the ringer turned on when they call. This is the dumbest system I've ever encountered and there is no possible way a flooring company could always be so busy that they can NEVER answer the phone. I mean, I can even get through to DMV before this place. It's very frustrating especially when you've already paid for a service. Four stars for install and repair. Two stars for scheduling. Three overall.

I can't say enough positive things about my experience with RC flooring! We just got the keys to…read moreour new house and wanted to have the carpets replaced with laminate. Ricardo was fast to respond and reasonably priced. Their work was also clean and meticulous. Thank you so much! Highly recommend!

RC Flooring were fast their scheduling was perfect and they were very flexible. I am very impressed…read moreat the outcome and how fast they were done and how fast they were able to come out. I'm definitely going to be booking them for my next flooring project and will definitely close pictures

Needed some floor repair done quickly and these guys came through on short notice. They were honest…read moreabout the issue, found a way to repair the damaged section without trying to upsell me on replacing all the flooring, and even gave me a discounted price. The repair came out great and blends in really well with the existing floor. Super professional, efficient, and easy to work with. Really appreciate the honesty and quality work.

It's been a year and a half since Samvel's team removed the carpet and refinished the floors and…read morethey still look amazing. The pictures are the refinished floors from our 1960s home. They patched places where there was damage perfectly. You can't tell the difference between the new boards and the 60 year old boards. The also replace the floorboards. They were quick, clean, and very courteous . I would use them again.

Fast in response, Professional, easy to understand the 'why' my flooring is uneven…read more This yelp app wants more words before I can be done.

Had Ivan install my LVP in 2022. They did not install any moisture barrier and 2 yrs later they…read morestarted cupping and peeling. I reached out to him and he pretty much told me to kick rocks and dont ever contact him again. Do Not Use This Company !!!

I hired Joe to tile a small stairwell. He was able to complete the work quickly and it turned out…read moregreat. Responsive and on-time with excellent pricing -- He kept his work area incredibly clean and was an all around pleasure to work with. Will hire again for future work.

From the owner: As a business owner and skilled tradesman, I install quality custom tile and stonework for Northern…read moreCalifornia clients. Clean and safe. I offer services in commercial and residential projects (both indoor and outdoor).

Update- The owner acknowledged an error and apologized. This is rare these days yet the result…read moreremains unchanged. They have the products we are interested in, measured a model house and provided a quote. We found another installer that called them for a quote for the wood and The Floor Store salesman told the installer "they can't make up their mind" and provided him The Floor Store quote for our installation; cost us money and ultimately we purchased the flooring elsewhere. They provided our personal information to the installer we found. The Floor Store salesman is either petty or is ignorant of law.

Huge shoutout to Jonathan for absolutely saving us in a pinch. Our contractors brought flooring for…read morea new room that was completely off from our existing flooring, and we were supposed to install the very next day. I called in the afternoon stressed out, sent photos over text, and Jonathan patiently worked with me to identify the exact match to our existing floors. By the very next morning, he had already confirmed the match, sourced it, and had everything ready for pickup that same morning. The turnaround time and customer service were honestly incredible. Thank God Jonathan was so patient, responsive, and knowledgeable. He truly went above and beyond to source the flooring ASAP and saved our project timeline. Highly recommend working with him if you need someone who actually cares and knows what they're doing!

Are we glad we decided to go with California Carpet for our Carpet and LVP floor replacements…read more Carlos and his crews are absolutely top notch AAA + you will not find better people to deal with. He was so professional and his quote was so simple and easy plus he gave us the best deal period. Dont do any flooring job without including Carlos in your bid process you wont be sorry ! We had carpet, stairs, a safe, and LVP flooring and all went perfect ! Thank you Carlos ! You & your crews deserve 6 stars !

California Carpets replaced some carpeting for me in a guest room and the primary bedroom closet…read more They also installed luxury vinyl tile in my laundry room and guest bath. I am so happy with the results of both projects! I'm attaching before and after pictures so you can see what I consider an almost magical transformation with the vinyl tile. Pam was exceptional in helping me select the best solutions for my "problems." She was such a delight! And I was very pleased with how quickly California Carpets could schedule and complete the improvements. The installers were prompt, efficient, knowledgeable, and professional. I recommend California Carpets with no hesitation.

Highly recommended!…read more Our water heater suddenly began leaking and I called Steve , having been very happy with their service in the past. Dusty came out the next morning and, since it was somewhat urgent, Steve was able to schedule Bruce to come out that afternoon and replace the water heater. He was on time, friendly and thoroughly explained the installed unit. Less than three hours later, the installation was complete. In a previous review (after main valve and toilet replacements) mentioned the many reasons I chose The Plumbing Pros. They include integrity, professional owner and tradesmen, quality workmanship and competitive pricing. They go out of their way to make sure the customer is satisfied. There's a good reason for all of their Five Star . Don't even bother calling anyone else!

We tried out The Plumbing Pros and had a very good experience. Our dishwasher was having an issue…read morewith it pushing water out of the air gap and all over the counter, and they were able to fix that issue quickly. They also gave me a quote ahead of time and the price stayed that amount. We were assisted by the plumber named Joe. He was professional, nice, informative, and helpful. I had looked at about 10 different plumber options and chose The Plumbing Pros because I felt they were very upfront, open, and honest. I really liked their website and how they had photos of the owner and their team, with some info on their experience. I also felt the quoted price was reasonable for the job, especially after getting several quotes (many other companies did not list an "out the door price" but just a diagnostic price with some unknown addon price.) I liked getting a price up front before the work was started. Long story short, we would use them again for future plumbing needs.