Confusing set of circumstances. They came out to inspect my septic tank due to backing up on occasion. Did their underground cameras, told me I needed to be pumped. $1300 inspection, $3800 pump with a third-party vendor about whom they knew little. Hard time getting estimates in writing. After spending $5100 was told my tanks were cracked, my leach field was failing, they recommended a brand new system A-Z for $28,000 and I would be credited some of the $5100 toward the new system, but my total costs were going to be over $30,000. That was late December 2024. I asked them to send me a detailed proposal and that I would entertain other bids as well, but they would have had an inside track because they would have credited me some of the earlier work. Except I never heard from them again. I contacted them twice in January and never heard back. Never saw a proposal. Were they spooked that I would take other bids and find out how outrageous their pricing was? Did it concern them that I was left with a broken system and it possibly could have been ugly? Did they just take the money and run? I have no idea, but something seems off. read more

Acknowledge Plumbing - septic tank - Plumbing Near Me - Auburn, California

I received such good service from acknowledge plumbing. they treated me like family. thank you!

Plumbing is a profession you wish you had a family member to trust, so thankful to have found these guys. They responded and came out same day. Embarrassingly, the issue we thought was in the wall and major, turned out to be a simple loose fitting. A job they could have made much larger, their honesty cost us a minimal service call. Would use them again in a heartbeat. read more

BEWARE OF being Robbed by Acknowledged Plumbing We had a leak in our plumbing. We called Acknowledge Plumbing. Plumber arrived one hour later driving a van simply carrying a tool bag. After the plumber assessed the problem as "a leak of some kind" behind the wall an estimate of $3200.00 was given. The estimate was based on ??? Company policy perhaps? Simply an indication that the plumber "didn't know the exact extent" of the damage. Within the parameters of (parts/time/ cost etc. unknown) an estimate was being given. The repair lasted 4 1/2 hours total: including time spent retrieving parts needed to and from Auburn 28 miles away at Home Depot. Returning with parts needed, PVC, elbow fitting, and a coupling the plumber removed the sheetrock, insulation and sink then repaired a crack in the brass elbow fitting. Our out of pocket cost is the $3200.00. for a 4 1/2 hour job which equals approximately $700.00. Do a mental break down for the cost of supplies, plus gas, plus labor. It just doesn't add up to the price we were charged. This review is written as a humble and honest review out of courtesy to all potential customers who are in need of assistance in their hour of plumbing needs!! While we do not have anything but respect and appreciation for the plumber who answered the call and arrived to fix the leak. The company itself will do us all a huge favor and service to change their name accurately depict who they truly are from Acknowledge to HACKNOWLEGE/LAC-KNOWLEDGE Plumbing!! Don't make the same mistake as we did!!! Do not assume flat rate plumbing estimates are negotiable!! We will openly honor hourly rates with cost for labor, and parts listed read more

Acknowledge plumbing saved my home from flooding!!!! Jordan showed up so fast and knew exactly how to fix our problem, he got it fixed in less time than I expected. I am so thankful I found this company and will always use them. read more

5.0 Connie M. Citrus Heights, CA 3/1/2023 Install or Repair a Toilet I needed a plumber to install a Toto toilet G-Max refill valve on my 20 year old toilet. I cold called Acknowledge Plumbing. They were very polite and knowledgeable on the phone. I asked them to find a Toto refill for my specific toilet. I had hired other plumbers before and I truly don't know if I ever had a plumber actually install a G-Max, despite what they said. However, Acknowledge found a G-Maxx (out of the local market) which they ordered. Gage came and and installed the refill valve. Gage was very personable, knew exactly what he was doing and was very neat. I can tell it's a G-Max because of the power and sound. I'm very happy. Acknowledge Plumbing is my new plumbing company! I highly recommend this company. read more

Jordan fixed this irrigation MESS once...it was a tree root that broke a pipe. We depend on water a LOT for our ranchette!!! Anyway, Jordan came back (starting leaking again due to root) and figured out what was going on and rerouting a pipe fixed it. Then, he did it with NO CHARGE!!! Great guy, dependable, honest and stands in back of his work. Would use him again in a heartbeat! He SAVED us in a timely manner too! Can't thank him enough...saved our lawn which is over an acre! read more

Acknowledge Plumbing - Irrigation pipes and ROOTS don't mix well! - Plumbing Near Me - Auburn, California

Acknowledge plumbing was assigned by our home warranty company for a second opinion for our on demand water heater needing replacement. CHOICE Home Warranty has been awful to work with and we had already been without hot water since 1/17/23. Cindy with Acknowledge jumped through hoops with me in working with CHOICE, spending HOURS on the phone to provide them with what they asked for after they sent their plumber out to test, assess, and take pictures of our system only to hit road blocks and lies on CHOICE Home Warranties end on why they have reassigned my claim again to yet a 4th plumbing company....still without hot water In February, going on 30 days now. Even though Cindy and acknowledge were not assigned the claim, this company went above and beyond in helping us to try and resolve this issue. Their plumber that came out was professional and a pleasure to meet. He automatically took his shoes off at the front door without us even asking, which was not necessary at all but super respectful. I know that if you choose this company they will do everything they can to make it right for you within their power. read more

I highly recommend this plumbing company . Jordan was a great help!!! Don't call Bonneys call Acknowledge Plumbing. I guarantee you will be satisfied. thanks Jordan read more

Had an emergency on sunday they had a guy out to us within 2 hrs. Had to come back monday and a guy named Steve came out and figured out how to solve problem and save us some money. This company is great from start to finish i highly recommend this company great customer service read more

I needed a small mini hot water tank and kitchen faucet installed and I called Acknowledge as I had not been happy with past plumbers. They were quick to put me on their schedule and gave me a quote. They were very responsive using email and texts to keep me informed of when they would be arriving. Felix was our technician and he did an excellent job at the installation. Everything was done as promised at the time promised and I was very happy with their work. I have found my plumbing company. read more

Acknowledge come to the property in a timely manner. BUT... the service was straight forward. Not an emergency call and the charges were OUTRAGES! Twice as much as the average. read more

Our sewage lines were backed up. They came out and cleared it all out within 24 hours. Super friendly and seemed very trustworthy. Based off our experience I feel comfortable recommending this company. read more

Extremely responsive and arrived about 30 minutes after I called. I had a sprinkler system failure and needed a dielectric union installed (fixing the poor job a previous plumber had done). Felix was great. He knew exactly what to do, did it quickly and efficiently, with good humor, despite the 100 degree temps. Everything seems to be working great and the best part is he got my water turned back on the same day! The price seemed reasonable. I'll use them again and recommend you do too. read more

Thanks so much to Felix and Steve who most definitely went above and beyond in fixing my pipe obstruction (acorns. don't ask). I'm so grateful. Really hoping I won't have anything like this happen again but at least now I know where to go. Great company! read more

We had an urgent need for help with our water heater on a holiday weekend (is was leaking and needed to be replaced). We were not optimistic that we would get anyone to answer a call, let alone make availability for a service call. Not only did Acknowledge Plumbing pick up the phone, but Savina was stellar in finding us a tech for the same day, and provided updates on her progress in near real time - this is highly unusual these days. Felix connected with us, discussed options for a new unit, procured it and arrived the same day. He was a pleasure to have so the work and got the whole project turned around that afternoon. They are at the top of our virtual Rolodex. read more

In the middle of a big snowstorm and the toilet is overflowing. I googled plumbers and Acknowledge was at the top of the search results. Tons of great reviews and I see why. I called and a very pleasant person answered right away, took my information and said the plumber would be there within 2 hours. He showed up right on time, evaluated the issue, gave us a quote and the work was done very quickly as discussed. My husband and I are so impressed with his professionalism and work that we're having him fix another problem he found with our very old plumbing. read more