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    Cascade Energy Services

    4.6 (7 reviews)

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    Whidbey Heating & Stoves

    Whidbey Heating & Stoves

    (6 reviews)

    We bought our home and the home inspection found our propane stove was not working Whidbey Heating…read morehad serviced. The technician that came fiddled around and stated he could not find the issue. I looked it over and saw the battery box was deformed with the piezo lighter, due to an inadequate heat shield. He next claimed this was a specialty part. I informed he they were a standard part on all stoves and easily ordered, if they did not have any in stock. While I was busy unloading boxes he disconnected the battery box with circuit board and drove away. He never followed up with my stove part he took and I ordered a replacement on Amazon and installed it myself. This is the most irresponsible and incompetent stove service technician I have ever met. He was not aware I previously had a stove shop.

    I had Whidbey Heating & Stoves come out to repair my mom's gas fireplace, which is our primary heat…read moresource downstairs in our new home. It suddenly stopped working, so I reached out to a few companies. Whidbey Heating & Stoves stood out as the most responsive and easiest to communicate with. When Isaac arrived, he was not only friendly and respectful, but he also took the initiative to put on booties, lay down a protective cloth, and start assessing the issue right away. He quickly identified the problem, provided a solution, and took care of everything efficiently. To top it off, he left the place cleaner than he found it! With employees like Isaac, I highly recommend Whidbey Heating & Stoves. I'm also looking forward to replacing the unit in the future with one of their recommendations.

    Strait Comfort Systems

    Strait Comfort Systems

    (8 reviews)

    Last week on November 27, 2023, we received very timely help from Straight Comfort Systems in…read morefixing a problem with our propane fireplace. The last two companies that serviced the fireplace over the past 14 years are now either no longer in business or no longer servicing fireplaces. One of them gave me two referrals to try and I called both. One got back to me the following day, however Straight Comfort Systems got back to me the same day and fit us in for a service visit that evening. I had seen the negative reviews on Yelp, however I had also seen the positive reviews on Google. Given all that, I decided to proceed. In recent weeks our fireplace had started shutting off and turning back on during operation. The duration of the times it was off had become longer and more worrisome, to the point where we were reluctant to use it. Fearing that we would be without the fireplace for the Holidays while waiting for a replacement part (the manufacturer, Lennox, is no longer making fireplaces), I was expecting bad news. However from its behavior he expected it might be a clogged orifice in the pilot assembly, and when he disassembled the system enough to get to the pilot valve he was able to clean out the clogged orifice. Since he re-assembled the system, the flame has been consistent without the intermittent shutting off we had experienced before. The work was done quickly and professionally. Also, a less ethical shop might have told us we needed to replace components, so I was also impressed that he was able to fix the unit with only a reasonable labor charge. I'm an engineer, and from my discussion with Richard I can say that he is extremely knowledgeable on these types of systems. As a result of this experience I would recommend Straight Comfort Systems.

    We needed a new wood stove, flue and chimney cap for our fireplace. Richard guided us through the…read morevarious models to select the correct size, had excellent pricing and was very knowledgeable. The installation has been done and it's exceeded expectations. Very pleased with the service and product receive and would highly recommend.

    Cascade Energy Services - hvac - Updated May 2026

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