The initial response was quick. They were able to come to the property and check the furnace. They recommended to replace the furnace after looking at it. So we scheduled for the replacement on the following Thursday/Friday. On Tuesday, they emailed me the contract and asked for the initial payment. Over the phone call, Hailey told me the furnace is already in stock and she asked me to send the contract and check over the mail. I reminded her that they may not receive the mail by Friday due to the delivery time. I even offered to pay over the phone. She confirmed sending via mail is fine. On Friday morning, I sent an email checking when will they come to install the furnace. Greg responded back saying they weren't be able to contact me, they don't have the furnace in stock, and they haven't received the payment and the contract. So they won't be able to install it as we agreed earlier. Later he email again saying the have the furnace in stock and I have to pay the full price over the phone before they can come out for the job. Obviously they don't have communication internally and treated customer very rudely. We are very disappointed with the experience. read more

Same day service at no extra charge when my heating went out! Explained issues in great detail and suggested future maintenance with timeframe to keep my unexpected cost down. Professional, courteous and now we are warm and cozy! read more

Today and many times over the last five and half years Greg and his team have been here to take care of us from the beginning. I can't thank Greg enough for taking care of lighting my hot water heater today. It may be out of what they normally do, but they take care of my heating and AC needs. All are hard working folk, and Greg even called to check and see if I had been able to get my water heater and Heater started after an issue with my gas. Thank you for coming through. Days like this truly show Blessings from Heaven, and I miss my Dad who used to help with little things like this when he was only a drive away! Heaven's just a bit too far! Thanks again Greg! Blessings to you and yours in the Holiday season! read more

Tried getting them to do a furnace replacement install, gave them 2 month advance notice. First contact via mobile text, gave me an estimate. Then for several weeks they said they sent me a contract to sign via email. Never got them, a few days before the install I called and I never received the contract, got the contract at another email address. System less than what I have in my barn and this was suppose to be for a larger house. Been sixty days since I heard from them, called again. Really disappointed in dealing with Marshalls, though the personality of the owner was nice, follow through was terrible. Too busy to get them to do the install, ended up with an install with the larger unit for $5000 less than the original estimate. read more

Our electric furnace wouldn't go on. Called Marshall's Heating and talked to Greg about having a technician come out and troubleshoot the problem. He called me back within 2 hrs and said he would have a tech available later the same morning and would call before he came out. Got the call and the technician, Ben, arrived when he said he would. Checked things out and found a problem with my old thermostat and problem solved. Relatively a quick fix and a fair charge for the service call. Would recommend Marshall's for your heating needs! read more

Consummate professionals and outstanding value. The building inspector put it best - "never have any concerns with Marshall's work. always done right." read more

Outstanding service and response. Couldn't have been nicer or more professional during a crisis. We lost our furnace during a cold spell and the entire team literally saved us. Can't thank you guys enough. Response, expertise, fair pricing, and professionalism. Entire team was 5 Star. Can't recommend a high enough rating. Thanks, guys read more

This company outshines every other company here. There service is beyond great and what is so amazing these days is their honesty the saved me thousands on repairs... You cannot do better their equipment they sell is top knotch not junk read more

I called Greg on the recommendation of a friend after I had gotten a bid from Barons. He came to the house, inspected our system and gave me a couple of recommendations for a heat pump system. I was surprised that is quote was $5000 cheaper than Barons. Yes- $5k. I was able to read up on the equipment he recommended compared to Baron and realized Baron's sales rep was adding things on that I didn't need. I gave Greg 50% down and we set a date. The Install crew were a lot of fun and had it done in a day. Thay were on time and very professional. I would recommend them to anyone. read more

I called about a week in advance to set up an appointment at 8AM. I gave him my address and explained what I needed. He said great! He sounded very folksy and nice. The night before the appointment, he calls to confirm that the appointment is in the afternoon. I told him that we had previously decided on 8AM. He says "No problem. I will call and cancel my other appointment." He calls back 5 minutes later to say, "I cancelled the other appointment. I'll see you around 8. Do you have any other bids?" I said, "Yes." That call ended, and about 5 minutes later he calls back and says he is really busy, doesn't like the location of my house, and is not coming out." Dicey behavior to say the least. read more

We just had an electric furnace and heat pump installed in our home. Our blower motor for our 27 year old electric furnace broke over the weekend and our whole house smelled like smoke. I was able to reach Greg Marshall, the owner of Marshall's Mechanical, on a weekend evening, and he gave me instructions to turn off the breakers for the furnace on the breaker panel and he came out first thing the next morning to assess what needed to be done. He was very upfront about the cost to replace the blower motor and the likelihood that with a 27 year old furnace, it might run into additional problems and breakdowns, and we decided to replace it with a new, more energy efficient electric furnace and heat pump. They did an excellent job from start to finish. Exceptional professionalism, service, courtesy, honesty and integrity from start to finish. They helped us through the process of acquiring a low interest energy smart loan from PSCCU and did all of the paperwork on their end for a $1500 energy smart rebate from PSE. We have been very pleased with their high quality of workmanship, professionalism, service and excellence, and courtesy in this project. I am so glad that we went with this company to do this work. I would give my highest recommendation for Marshall's Mechanical for other homeowners on Whidbey Island and the surrounding areas. read more

Marshalls has been servicing my heating system since they installed it over 10 years ago (after the old one died in the middle of a cold spell). They were very responsive when the old system died and got a new better system designed and in place very expediently. Their annual maintenance deal is the best I have done - they have always been very responsive and always get out in a very timely fashion, no matter what whether I view it as urgent or not. read more

I had a very poor experience with Marshall's Heating and AC and in particular, with Greg. My experience with Greg started out very positive. He came to my home and inspected our current propane furnace and we talked about air flow and that I should increase the return air flow to quiet the system down and make it easier on our next furnace. He was professional and got back to us in a timely fasion but I wanted to get two other bids. It took me a month to get back to him but I did because of my first impression of him and his great price on the new furnace. His quote was 1400 dollars less than the nearest bid (one of which was the exact same maker and model). After I decided to go with him, everything changed. He told me he could have the furnace installed the next Monday which he later called back and told me that he was mistaken and that he could not install the unit until the following Monday. Greg later contacted me by email and told me that he could not install on that Monday because they were swamped. He then said that he would need to come back out and make sure that our duct work was sufficient for the house. His demeanor changed in the email but I said ok. He came out a few days later and then told me that the larger cold air return vent that (he recommended I install) really wasn't enough to offset his new finding that our duct work was simply faulty. He went on to explain that it wasn't his fault that I put in the new cold air return and that he just "made a mistake on his first visit" in regards to air flow. He left the house so he could make some more calculations about air flow and talk to others in the office. He came back inside the house 10 minutes later and informed me that all they could do was install a 60,000 BTU furnace (original bid had an 80,000 BTU) and that it would not be able to heat the house unless I was to also install individual room heat pumps and proceeded to leave with no further discussion. No quote for the new proposal. No apology. He just walked down the driveway. I went out and asked if that was it and what just happened?? He walked back up the driveway and told me that they can't do the job. WHAT? I believe that he did not want to honor the original bid and would say and do anything to get out of installing the furnace. Not one of my other three bids mentioned a lack of airflow. I have since called two of the other contractors and they both said the air flow was not an issue. How did my current gas furnace last 29 years? I would never recommend Marshall's to anyone. Unprofessional, unkind, and most importantly, a complete lack of integrity. read more

I was amazed that they were out here so quickly - and when they said they'd be here. I can't say enough about how cordial and competent they were - very professional and unusually thoughtful. So refreshing. read more

Today was the 1st time I have used Marshall's Mechanical, but I would call them back if I needed work done. They were prompt, professional and enjoyalbe to work with. The quote given was accurate. They explained what they would be doing and when something came up I was given the information, price and option to have it done while they were here or I could consult my insurance and they could return. I would recommend them to anyone looking for furnace or a/c work. read more