Of all of the services in Oak Harbor, Island Heating & Air Conditioning has been the best by far…read more They are friendly, skilled, supportive, and economically priced. When we needed help they were here the same day. The systems that they installed are so effient they are giving us better than expected return on investment. What else can we say than that we are happy. Gary and Belinda

Absolutely not recommended. Called as a heating unit was out on the afternoon of Christmas Eve…read more They came out quickly and the tech Anthony, was friendly and thorough. Bonus points and off to a great start. He did some assessment, found the problem, took our money for the service call and promised to send a quote. Alas, that was the end of the good times. Not expecting anything on Christmas, or New Year, it's now been 9 days, three texts, 4 calls to the office where the voicemail box is full, and nothing.

The initial response was quick. They were able to come to the property and check the furnace. They…read morerecommended to replace the furnace after looking at it. So we scheduled for the replacement on the following Thursday/Friday. On Tuesday, they emailed me the contract and asked for the initial payment. Over the phone call, Hailey told me the furnace is already in stock and she asked me to send the contract and check over the mail. I reminded her that they may not receive the mail by Friday due to the delivery time. I even offered to pay over the phone. She confirmed sending via mail is fine. On Friday morning, I sent an email checking when will they come to install the furnace. Greg responded back saying they weren't be able to contact me, they don't have the furnace in stock, and they haven't received the payment and the contract. So they won't be able to install it as we agreed earlier. Later he email again saying the have the furnace in stock and I have to pay the full price over the phone before they can come out for the job. Obviously they don't have communication internally and treated customer very rudely. We are very disappointed with the experience.

Same day service at no extra charge when my heating went out! Explained issues in great detail and…read moresuggested future maintenance with timeframe to keep my unexpected cost down. Professional, courteous and now we are warm and cozy!

On time and worked all the way through the problem for a great price! Not afraid to bring in more…read morepeople to finish the same day!

Great work with the heat pump install, Brian and Randy (or Andy, sorry, a little hard of hearing) ,…read morevery professional and they were sure respectful of our home and grounds (a wonderful job)! And a shout out to Sarah our wonderful sales coordinator!

We bought our home and the home inspection found our propane stove was not working Whidbey Heating…read morehad serviced. The technician that came fiddled around and stated he could not find the issue. I looked it over and saw the battery box was deformed with the piezo lighter, due to an inadequate heat shield. He next claimed this was a specialty part. I informed he they were a standard part on all stoves and easily ordered, if they did not have any in stock. While I was busy unloading boxes he disconnected the battery box with circuit board and drove away. He never followed up with my stove part he took and I ordered a replacement on Amazon and installed it myself. This is the most irresponsible and incompetent stove service technician I have ever met. He was not aware I previously had a stove shop.

I had Whidbey Heating & Stoves come out to repair my mom's gas fireplace, which is our primary heat…read moresource downstairs in our new home. It suddenly stopped working, so I reached out to a few companies. Whidbey Heating & Stoves stood out as the most responsive and easiest to communicate with. When Isaac arrived, he was not only friendly and respectful, but he also took the initiative to put on booties, lay down a protective cloth, and start assessing the issue right away. He quickly identified the problem, provided a solution, and took care of everything efficiently. To top it off, he left the place cleaner than he found it! With employees like Isaac, I highly recommend Whidbey Heating & Stoves. I'm also looking forward to replacing the unit in the future with one of their recommendations.

I like the response, client education, and service provided in cleaning our vents. We had a…read morepotential air quality issue, and now that our vents are pristine and free of dust accumulation we can eliminate that as a possible vector for air issues. It's not cheap if you have a lot of venting as they charge per vent, but I wouldn't have been able to easily rent equipment and replicate their efforts.

I wanted to take a moment to leave a review because this is truly one of the best companies I have…read morehad the pleasure of working with. From the very beginning, Air Health Services was prompt, professional, and a pleasure to work with. The technician who cleaned our ducts was courteous, friendly, and extremely professional. He explained the process clearly and completed the job thoroughly and efficiently. We also had some ducting that needed to be replaced. A second technician arrived promptly and installed the new runs under the house quickly and efficiently. Recently, an insulation company informed us that a rodent had chewed through ducting connected to our furnace, ducting I believed had already been replaced (it hadn't; rather, they simply reattached it). I immediately contacted Air Health Services, and once again, they exceeded my expectations. They were completely honest, took the time to talk with me about addressing possible rodent issues, and reassured me every step of the way. Even more impressive, they offered to return to reattach and patch the furnace connection at no cost. I made this call on a Friday, and they will be stopping by on Monday. The neighborly care, integrity, and genuine concern they show for their customers truly set them apart. I am incredibly grateful to companies like this that clearly care about their work and their community. I highly recommend Air Health Services for all your needs. Thank you for your outstanding service and commitment to excellence.

Did not use them. Had a couple quotes to remove and replace 2 shut off valves, which required no…read moredrywall cuts and only required to unthread, they wanted $850 for that service which was the highest quote I have seen for 30 minutes of work. They also presented full box replacement ($2000) and wanted me to sign up for a membership which added an additional $100. Obviously I said no. Go somewhere else, there is better experience for a real value out there.

Accessed a free full-house plumbing inspection offer. Really good customer service on part of the…read moreplumbers and the staff. So A+ on all that. But ... expensive. Clearing a sluggish (not fully clogged) kitchen sink drain cost over $500. Could another plumber have done it cheaper? Probably. But CPI was there, had the equipment, and that saved me having to shop around and hassle with scheduling. Could I have bought the powered snake at Home Depot and done it myself? Sure, for $200 or more, but there's no Home Depot (or Lowe's) nearby and I would have used the powered snake probably once every 10 years and had the hassle of learning how to use it and then finding space to store it. Could I just have used the manual snake I already had? Yes, but not as effective and could have damaged some of the piping. So ... cost over $500 but they were right there with good equipment and saved me hassle. Importantly, the plumber was fantastic. Invited me to shadow him. Answered lots of questions -- I learned a lot. He also tweaked a few things that didn't end up on the bill. Showed me some tips and tricks for the future. Again, A+ on quality and customer service. Pricing was the only concern, and that's set by the company, not the workers. Also, they found one major problem that had caused water damage. But after stopping that leak, they referred us to a company that gave a high bid to dry the damage -- a bid that was around $2K more than a competitor company. So I'd give 5 stars / A+ for communication, customer service, professionalism, quality of work, great staff and plumbing technicians, helpfulness, etc. But 2 or 3 stars for price competitiveness. So 4 stars overall. They do offer membership discounts and other things -- but a discount on a high priced service can still be high. Nevertheless, their work was top quality and the customer service was great. Sometimes it's worth it to pay premium prices for that peace of mind. My general advice: If it's not an emergency, get at least two quotes. And before any plumbers arrive, research reasonable charges for things like snaking a drain, replacing appliances, etc. Then be clear in your own mind on how you want to balance cost, company reputation, quality of work, Yelp reviews, you name it. Will I go through CPI again? Sure. Good company and you get what you pay for.

Technician was very knowledgeable. Was very helpful. He…read morerecommended another vender when he realized his servers were an over kill. When does that ever happen?

Great work and highly recommended. We'd had some issues with underfloor heating, but everything is…read moregreat now, thanks to them.