Went in for a Fudgie the Whale Cake. The had none, then they had posted a sign for the Fudgie the Whale Cake in a cup! I got so excited, I texted my siblings! Asked the lady up front for 3 of them, she said they were in the freezer and that they came in packs of 6. I walked back to the freezer and I did not see any in sight. I asked her where they were since I could not find them. She came over and shuffled through the freezer but could not find any boxes of them. She then said well I guess we ran out. I asked her if she can make them fresh in the cups, she said no she can't. I then proceeded to order a twisted sundae, asked for fudge and chocolate crunchies on the top. She then said she would give them to me on the side after I reminded her I wanted the crunchies and she failed to put them on. She then put them on the third sundae I ordered... I was confused as to why she put it on only one of my sundaes. The sundaes themselves looked depressed not what I remember from when I've ordered them in the past at the Summit Ave. location. Nothing looked like the pictures of the sundaes ... just depressed sitting like a glob in the cups. She gave us a small amount of the crunchies on the side in a cup which wouldn't be enough for the two sundaes, so we asked for a little more. She charged an extra $1 and gave another cup of crunchies. Not sure why she would charge when she forgot to put them on our sundaes in the first place?
She was rude to us as if she was doing us a favor by serving us. We also noticed that she was being rude to
the other employee working with her. I won't ever go back to this location ... appears to be a "fake" Carvel , not like a corporate location like the one on Summit in Hackensack. read more