If you enjoy walking, running, or a day at the beach, definitely stop by for your performance shoe…read moreneeds. They have a very large selection of On, Olukai, and other brands. The staff is very friendly and knowledgeable. I was promptly greeted and felt like the gals were genuinely interested in chatting with and helping me. They were very sincerely and kind. They also have great taste in music.

We have spent thousands of dollars at this store over the years, which makes this experience…read moreespecially disappointing. They refused to return or exchange a pair of unworn $200 shoes, despite them being in brand new condition. Customer service and loyalty should matter, especially for long-time customers. To make matters worse, the young lady working there consistently has a poor attitude every time we come in, which only added to the frustration of this experience. Unfortunately, because of how this situation was handled, I will not be returning to any of the five stores they own in Carlsbad.

Bought my new balances from here, I got helped by Giovanni and he was super helpful!…read more They close at like 8PM and we got here at 7:46 in desperate search for this specific style new balance color way! Giovanni was super patient and even mentioned to add military discount with an ID! Thanks giovanni!

Went looking for black slip resistant work shoes and Alena was very helpful. Had recently been at…read moreSketchers and didn't find anything that caught my eye. Decided to go to New Balance and Alena went above and beyond making sure all my answers were answered. She even went online to check for sizes for me. We walked out getting a deal with their sale that was going on.

I absolutely love this store & the cool people behind it. I stumbled across this gem as I was…read moregetting my nails done next door. The vibe is so hip and this store's edge was much needed in the area! Everything from the music to the artwork on the walls .. I give the ambience an A+. They have the coolest products & rare finds in street wear. They carry a variety of shoes and apparel ranging from Jordans to Supreme to the Anti -Social Club and more. Mike and Mathryn have the best energy - I literally will come to support anytime I can. It's people like them that build strong community foundation! If your looking to express yourself through fashion and like to support local businesses than this is the place for you!

Heard Winston the child predator was let go very soon after being exposed. Glad to hear justice was…read moreswiftly executed! I retract my 1 star!

PROS: Finally! Real, legit customer service! Laurie is the best!! (I am sure her other half is too,…read moreshe is just the one who always helps me) I have gout and pronation issues. She have saved me! I can actually wear a shoe again. Tennis shoes, to sandles, to a closed toe, to a slipper. High quality shoes that they can often tweak and customize for your foot. I wish I had found them sooner, don't hesitate, stop hurting and go get the right shoes! CONS: Not a ton of super cute styles. However, you will find something and she will order a different color etc...if she can. That's what she did for me. :) Pay attention to the store hours too as they are not open long days.

Fantastic customer service! Jessie was very attentive to my needs and took his time with me. The…read morefloor had all kinds of shoes around us trying to get the exact one to fit my AFO brace just right. I was able to walk around the store to see which shoes fit my needs best. Thank you.

Terrible experience at this place with one of the associates coming directly to me as he noticed I…read morewas a tourist. He made me use my credit card twice knowing I would be double charged and then he asked me to deal with that with my bank company. I opened a dispute and now this place is contesting it - leaving me with the double payment to deal for about a month. My company had no problem in hearing me, but they can't take a side until they investigate, which it's taking weeks!!! I would not recommend this place to anyone.

Customer service a disappointment at Shoe Palace in Carlsbad mall. We've been frequent customers of…read moreour local Shoe Palace. Recently, we purchased basketball shoes for my son. They were NikeKD. My son got blisters on top of his foot from them after wearing a couple times. When we brought them back to request a credit or refund we were informed they were "too worn" by their manager Sal. We had bought them two weeks before. I know Nike would stand behind their product if it caused harm to the customer. I am now taking it up with Nike since Shoe palace won't do anything about it. Just disappointing. I will no longer return here to shop since I know they don't care about customer service. We have never had an issue like this before with a product from shoe palace. I have learned they will not stand behind the products they sell with a fit warranty. Note to consumers: Buy direct from Nike where they stand behind their product, worn or not, for 60 days. It's just not worth it when you spend over $100 on shoes. Lesson learned and unfortunately the manager, Sal, did not make any efforts to try and retain us as customers.

It has now been 5 years since my purchase in store. I am extremely disappointed in this business'…read morecustomer service. I initially signed up in 2020 and got an email today saying that my VIP membership successfully renewed. Say what? That was canceled before the year was up. Then I find out from speaking to customer service that my card has been charged every year since then (and I had to specifically ask this question as they tried to divulge the response). I was notified a few days before my credit card company of suspicious activity. Then I get this email. So they've been charging my card for 5 years without my authorization. My advice to you all is double, triple, quadruple check that your membership is canceled and no longer active. I would also remove any credit cards on file with this company. Be weary if you sign up for VIP membership. Buyer beware!

Rachel helped me out today and she was terrific. I had two accounts so she took care of calling the…read moreoffice to merge them. She was super helpful when buying shoes as well. I love shopping here!

Historically I never find good values here. It's not the largest outlet and thus the inventory and…read moreselection isn't great. But I did see some nice Jordan golf shoes on the clearance wall. Random, surprising and since the whole wall was 40% off, a decent value. But the store is always neat and tidy, and never too crowded. Overall, I have much better luck at the nearby San Clemente outlet which is at least double the size of this one.

One star. Walk into…read morethe Nike Factory Store expecting outlet deals, not a scavenger hunt with fine print. Big bold signs screaming "30% OFF," racks full of mixed items, and then you find out the discount only applies to a small print "fleece only". Meanwhile, similar-looking activewear is sitting right there in the same rack like it belongs. I'll own my part, I didn't see the "fleece only" note. That's on me. But when you've got 20+ pieces of non-sale items sitting in the middle of a rack clearly marked for a discount, that's just bad practice. Feels less like shopping and more like a setup. First asked for clarification about how discounts work. Then a price check. After the sale I walked over to confirm sign. Someone asked me "can J help you", I Asked if this is how they normally do things? And got a casual "yeah" and a shrug. No effort to make it right, no attempt to meet halfway. Just a quick apology and move on. I've worked customer service. If something ends up on a sale rack, you own it. You fix it. Or at least try. This just felt like bait and switch with zero accountability.

What an incredible experience! I walked in not knowing what…read moreto expect and was immediately greeted by a friendly, knowledgeable associate. I wish I remembered her name because she was so great! She offered to scan my foot (which I thought might be a gimmick) but it turned out to be surprisingly informative. Using the scan results, she brought out three shoe options and carefully observed my stride as I tried each one. Together we narrowed it down to the perfect pair based on both her observations and my comfort. I hadn't planned on buying new shoes today, but there was zero pressure. Her expertise and the thoughtful process made me feel completely confident in my choice, and I left with a new pair of running shoes. Thank you!

Service: you walk in and people are readily available to ask what you might need help with. They're…read morenot pushing a membership, such as road runner, but are purely asking what you might be interested in. They do offer foot measurements and have you walk on a device that measures where your foot has the most pressure during steps, which I thought was really cool. They also send you the report automatically and don't try to upsell you on insoles (sorry road runner). Selection: they have a pretty large collection of shoes! If they don't have the color you want, they are more than happy to order it in for you. Value: what sold me was that they are selling you the shoe for the same if not near the same price as what it would cost online. But without the forced membership and shipping fee. I'll whole heartedly recommend this store to anyone interested in running!