1. Carter's Babies & Kids

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Burlington, MA

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Carter's Babies & Kids

3.2 (5 reviews)
Closed • 11:00 am - 7:00 pm

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I was shopping for New Balance women's sneakers. They thankfully had one pair of the size I wanted…read morebut it took a while to find it among misplaced boxes. There was no price listed on the box or nearby counter. There are apparently no longer price checker machines in the store. I couldn't find an employee to ask so I went into the onsite Sephora and the clerk kindly scanned it for me. When in line at the Kohls checkout, I presented the 30% off coupon Kohls had mailed me plus an email they sent with the same info. The sympathetic clerk explained that the sneakers were exempt from the discount. No reason was given. I ended up "Saving" $5.00...from a modest unlisted sale price. I left Kohls pleased with my new sneakers but feeling tricked by deceptive coupon offers.

The service desk associates are clueless! My husband at 2 different times needed to bring an online…read morereturn for me. I gave my husband all the info he needed to have the return go smoothly. He calls me and tells me they could not process the return. A supervisor or manager had to assist. Again, similar scenario happened again on another day. TWO associates were clueless! My husband left the store and return was not processed. I called the store and spoke to someone. She seemed to know what should have been done. Because of their awful track record, I called again to see if I'd be given the same info. She tells me exactly what is needed which was different. I could tell she knew her job. Then she assures me anyone will be able to process the return. Their system is awful and outdated! why could they not look up my order or look up my husband's credit card???

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Carter's Babies & Kids - accessories - Updated November 2026

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