Me and my husband have both been here. Client care is great . There is something to be said about…read morethe office and how records are kept and/or delivered. Meaning, the computer system always seems to be down or not working in someway and they cannot email results they still use fax or snail mail Or you have to pick them up!! A lot outdated if you ask me considering location.

Came here for an MRI. Client care was impeccable. No waiting, techs were personable and while…read moredidn't rush me at all they also didn't waste time. This experience was far above my experience at a high volume imaging facility by the hospitals. Would highly recommend!

So none of us enjoy getting our girls squished, but it is necessary. This is my second time to…read morevisit this facility for a mammogram. First, don't even bother looking for parking on the street, but the parking garage is right across a walkway from Solis. Easy peasy. The receptionist off to the side was super sweet and the registration process is quick and efficient. They use iPads. Next, you go into a waiting room to wait with other ladies. They have small dressing rooms to swap your top with a gown, then to a locker. The waiting area is quiet and clean. Lastly, they take you back for the pics. The technician was super sweet, which made the process not as bad. Overall, if you're getting your mammogram, this is a really good place to get it. I came 20 minutes early and made it out from beginning to end in about an hour. Whew!

Walked into a room Of sad looking women all…read moreForced to have on a gown top . Not very friendly in that room and instantly got bad vibes . The room reminds me of an assembly line family planning clinic..

everyone is friendly. Dr Serralta is the best. My dermatologist I had been with for years could not…read moregive me an appointment when my face was in pain. 3 months was the first available. I was in disbelief, my daughter goes to dr Serralta so I called. NEW PATIENT - 8:25 appt THE NEXT MORNING. She's caring and takes time with you, I really can't say enough about her.

I have been going here annually for 3 or 4 years and usually have a bit of a wait. Last year I…read moremade an appointment for today. I arrived on time. 45 minutes later I had to leave to make other appointments on time. Nobody seemed to care I had to leave. I hate when my time is disrespected.

Outstanding elder care is provided at James L. West. Their team demonstrates exceptional expertise…read moreand professionalism in caring for individuals with dementia, delivering compassionate, high-quality care you can trust.

Real nice place from the outside to the interior. I can say they are very careful when it comes to…read moreCovid and have you take a rapid test upon entering if you are new and just visiting. Great staff, I was a little upset they told me they accepted Medicare when I booked my appointment then when I arrived I was told they only took self pay and it started at 2,500$ a month. Looking at the program's they do seem to have a C lot to offer people who have dementia. I'd certainly go there myself if I needed it or if I had the extra money to have my granny there.

My mom was here for 40 days. I'll admit coming from Medical City Arlington ICU to here was a…read moredramatic shift in care. If you're like me and my family and having a hard time leaving your loved one alone for longer than a few hours, it's important to note that the equipment and processes they use is a lot different than from a hospital (ICU at that). I wish that administration and nurses would take a moment to brief new admissions on what the equipment/processes look like, but if you ask they're more than happy to go over everything. The unfortunate thing is that they likely won't go out of their way to brief you until a business day when most of us are working, despite most admissions seemingly happening Fridays. However, same goes for mostly everything else, if you ask or raise a concern, everyone is quick to listen, take accountability, and have the tough conversations (as long as ur talking to the right people). Believe me there was a lot of concerns that were voiced upon our initial arrival, some more loudly than others, but after administration displayed empathy and directed my questions appropriately, things seemed to start to settle a bit. It was not easy and required a lot of patience, but if you spend enough time there, you'll see that the nurses here work very well together. Sure - you may get a few that may not be as welcoming and a bit more hasty than others (not cool but speak up or pick up a nursing skill or two) - but most of the nurses here really started to feel like close friends to me and my family. Especially Yet and Bernard. Yet was so warm, welcoming, and positive, and Bernard is such a hard worker and so proactive. I mean they're all hard workers, what they do when they come in to your room, they rinse and repeat constantly throughout their day. The Drs are brief and only come by early in the mornings. They seem a bit pensive and uncommunicative at first, but after some time you can tell that they also truly care about the progress being made. It's easy to be high-stress in this environment and of course the lifestyle changes are going to be challenging regardless. I think communication could have all around been a bit better but please do not hesitate to voice your concerns and ask to familiarize yourself with processes. It also helps to take notes to answer questions where there are gaps or changes in care. She was moved to 3 different rooms throughout her stay here, which was kind of annoying, but the first time was with good reasoning. The second room was nice but the other two were a bit uh... well this place could definitely use a face lift to say the least, and the cafeteria barely deserves to be called a cafeteria. The water tastes and smells a little weird here although allegedly they have water filtering systems (side eye), but overall it is much more well taken care of than some other places I've been to and it is very accessible, accommodating, and can feel pretty comfortable at times. Although my stay here was well regulated, I speculate (emphasis on speculate) someone across the hall was being overly medicated. I overheard that the gentleman had been in/out of Kindred for a while, and his heart pressure had been dropping quite low this particular day, but in the process of trying to get him a transfusion he died. I believe his heart pressure was allowed to remain low and unattended for too long. Which brings something else to mind: there was a point where we felt that an "anxiety" medication had been unnecessarily prescribed despite my mom never having anxiety in the past. We voiced the concerns and the Dr removed it from the list. It was only supposed to be there as a "just in case her blood pressure goes back up", but it's possible that a nurse was just giving it willy nilly because it was there. If you see your loved one not responding to medication well, stay informed and speak up. We lost precious time with rehabilitation with this unneeded prescription causing her to be overly drowzy and unresponsive. With all that being said, the only reason I gave 4 stars instead of 5 was because the case managers must be under some type of stress to rush you out of there, and so the transfer out of kindred has been a nightmare. I wish the case workers had more incentive to actually be mindful of the type of care that's needed when transferring out and not just making their best estimated guesses. I didn't find out until after the fact, but my employer offers Cariloop which is supporting you support your loved ones. They provide you with your own case manager so if you have an option like that I suggest taking advantage of it.

Worst place you can send anyone you love to rehab. They reuse medications. They gave my mom a…read morebottle of open mouthwash/medicine that had another patient's phi on it. It has his name, DOB, admit date and Dr that prescribed it. Their staff is hit or miss with stars and then the not so stellar. If you have a choice, pick somewhere else. My mom left with no discharge meds or oxygen for pneumonia. We had to piece together the meds and equipment on our own. If I could give them zero stars, I would.

Dr. Bhakta did my foot surgery 6 years ago and I'm still feeling great! I have referred many…read morefriends there over the years and will continue to do so. Keri Zuckerbrow

- A MUST READ BEFORE YOU GO HERE!!! I've gone through THREE!! Surgeries here so, I think I can give…read moreyou the most authentic and honest insight on this place. The first two surgeries were basically flat foot reconstruction surgery and the last one was to take out a plate that was bothering me from my first surgery. When coming here you have to interact with Ms BIANCA. She is one of the front desk clerks who is amazing! She greets you by name when you walk in! I love how she's very personable. I never know how she remembers all these patient names. But yes outstanding customer service. I love her! Next up is Ms. CATHY who takes you back and gets your vitals. She is always nice and makes sure she listens to any concerns you have. She always seems to be in a great mood and you can really see she cares about her job and her patients. Next comes my surgeon, DR. BHAKTA. Now when I first met Dr Bhakta it was very quick. He was not very personable or great at listening to ME. I believe this was because he had serviced my dad brother grandpa you name it. i think he believed he knew that I needed surgery. He was not so great at being patient and listening was not there. I felt like he held my life in his hands my surgeries did not go as planned and I feel my life has been forever changed. Words cannot express how this process has been for me. Let's move on to one of his assistants Ms AMBER in my experience she was the absolute worse. She took out my stitches for my first surgery and was not gentle. She made remarks about how many incisions I had saying "wow he sure cut you up like meat" and continued to laugh at my pain while taking my stitches out. She never offered to console me or stop she thought my pain was hilarious. I noticed one of my incisions were not healed and bleeding and when I brought it to her attention she brushed it off and put a cast on me which later turned into a infection. highly do not recommend her for anything. The only reason I feel she was nicer taking out my stitches from this last surgery was because she wanted a good review. She was kind this go around and even offered to help put on my boot which she has never done in the past. Quite frankly I feel she acts as if she doesn't want to touch you sometimes. I just don't recommend her at all! Moving on to therapy Dr. STEVEN is AMAZING!! He is very personable offers very genuine advice and listens to all your concerns. He answers every concern and question you have thoroughly and knowledgeable. Last but not least My good sus Ms. SHAY I love her. I owe all my recovery to her. There was days I truly wanted to give up and just not push through all of this but she not only encouraged me but pushed me to do and be my best! She is truly a gem. She was very relatable understanding and answered all my concerns professionally and when she didn't know she always got the answer for me. I didn't know that therapy was a key part of this process until she came into my life and I'm truly grateful for her. Overall some of the front desk ladies could get a little more training in professionalism and being more genuine when dealing with patients concerning payments or scheduled appointments. I work in customer service myself I know it can be frustrating but I pride myself in making sure every customer has a great experience. I would not recommend this place! I am still currently in excruciating pain every single day since my surgeries!!

They are always helpful and the process is always fast The staff is always friendly and they get u…read morein and out very fast.

This is really part two to my previous review of their payment card offered through FINTWIST, the…read morebiggest crap debit card company in the world recently, they updated their terms which they have not sent to it customers. I guess I still don't know what I'm being charged for certain things like withdrawing cash at ATM cashback at a terminal. I made $50 today donated. It took two hours out of my day. I had to lay on a cot in a cold room and try and stay awake then I'm issued the $50 payment relatively quickly so yay for that however it was critical that I withdraw $50 today and there is no way that I know to do it. I am required by PLASMA by choosing this fence with card to give twist at least two dollars of every payment I make and I find that to be ridiculous. I'm sitting there trying to figure out how to pull this off at a terminal with a 7-Eleven employee who's looking at me sideways with an audience of 10 people watching me try and figure shit out on my phone. I walk away and I've given them three dollars of my hard earned money and what are these corporate morons doing? Nothing. They didn't wait. They didn't get a needle as size of a horse needle stuck in their arm. They didn't have to lay in a cold room and donate but they sure play a lot of cute games on how to get your money. Declined? Balance inquiry? The card charges you. Squint at the card in the sun and it charges you. Wanna withdraw your money at ATM doesn't matter if it's an approved ATM by FINTWIST they still charge you. When I've called customer service I get to listen to them tell me good news!! There's so many ways that you can make your money portable to our card. , but do they offer that portability from their shit card to my cards no, of course not . Can I use their card with Apples wallet? Of course not. I gotta play find the ATM that only dispenses in 20s I need tens can I get that from your ATM? No I can't. How do I get that 10 I gotta go figure out how to fucking do mental math gymnastics to get my money out fuck you I don't know what their fees are for anything. The new fee schedule? I never got one never been able to sign into FINTWIST. They do not line item you're expenditures on the KEDplasma site just round numbers of what you spent. I don't care or like the fact that KedPLASMA has made it so that I am required to pay some fat corporate moron money to get my own money so you can say whatever you want about how much you enjoy and love love your donors but the proof is in the pudding. Someone a kid PLASMA probably thought hey I'm gonna do the Company big salad. I found this shitty company that will take money from our donors and we get kickbacks or whatever they whatever deal they sign. I hate this card. And other donors if you don't hate it too then you don't know any better KEDplasma this is a really cheap decision on your part. I know what the profit margin can be on PLASMA. To which you pay out a fraction to the actual people who make your business possible and then you go and choose a company that thinks they've earned up to 10% or more of your money to play money games with to claw back some pennies that is unless you just hate your donors and you pick a payment card company that best reflectes your hate. Get rid of this card get rid of this company. They are bad for donors and trust me. I'm gonna make sure that everyone knows how cheap this is because none of the other PLASMA companies had a payment card even approaching this one in terms of cheap bad. Have a great day!

I am not sure what it is but everytime I have to go thru this facility there is an issue. at one…read morepoint I waited three hours to have an MRI done even though I had an appointment. The second time I had an appointment I waited in hour and a half. And getting test results typically take 5 to 7 business days but anytime I go to another facility other than Bryant Irvin. Results typically take 5 to 7 business days but anytime I go to another facility other than Bryant Irvin my test results are posted the next day. I would say that if you are in a need for an urgent test that you request your doctor to put stat on the request for both the image and the results otherwise you'll be waiting for a while.

While once you get in the techs are find and procedures go as they should. However I have never…read morebeen here and been seen at the time I was scheduled. I've made appointments and am always seen late, once it was almost 3 hours late. But when you need imaging you need imaging. I just wish they were more proactive calling people when there are such delays (all the time). My time is valuable and I don't love wasting it sitting around. If that would be improvements they would have much happier clients.