I went to go donate plasma today to help save a life. I was scheduled to come in for physical and a first time donor at 7 AM. I got seen by the nurse for the physical only took 10 minutes after that I went to the donors floor to donate, and it only took me 38 minutes to donate in. All customer service was good. There was no long lines the tech was nice. The service was very quick for my time of being there. The facility was clean and our refer anybody if they want to help save a life to go to that plasma center to donate plasma thank you. read more

Hire more people, I'm not coming in to be waiting for over 2 hours I walked in and walked back out. They looked short staffed just like last week. read more

Since they changed how they do things, it now takes 2-3 hours to donate plus less employees. Why donate for $120 a week and waste 6 hours to donate. read more

Choose a different location. Everyone is nice, but they don't know what they're doing. read more

BioLife Plasma Services - Bruising - Blood & Plasma Donation Centers Near Me - Burleson, Texas

The Techs are friendly enough, kind and courteous. But I donate for the money and don't understand why Biolife keeps decreasing the payout for donations. Im considering going to another center. read more

I went as a first timer to donate plasma. Appointment was at 4:30pm, after the wait time to get checked in, fill out a form on a computer, and test my blood for protein and iron and passing I was able to see a nurse and get a physical, she asked about tattoos, and earring piercing and checked my heart and lympnodes. At 6:30 they sat me in a lounge chair where a nurse came up and put on a cuff to restrict blood flow and she felt with a finger for my vein on right arm, and then left. She said my left arm wasn't good enough so I had to come back in 7 days and walked away after saying lift some dumb bells to increase veins. Literally a 30 sec check no poke or trying my veins and sent me away. I am assuming she was rushing to get me out since it was close to closing time and on a Friday night. I guess they don't need new donors either. I will be going elsewhere to donate. Don't waste your time here they don't need any new customers/donations or they would not have been so rude either. read more

Mia is good. But had horrible experience 2times in a row with other TECHS. I now have 2 really bad injuries, I hoping I don't have to go to the Dr with. The TECHS wandered off talking I had to scream out for help, blood pouring, got all over my clothes. I want go back unless the get certified TECHS upgraded well trained. It's VERY DANGEROUS AND PAINFUL . This place Bio Life Burleson needs some training and revising from the manager down. Don't go here!!!! read more

BioLife Plasma Services - My arm 5 days after the injury - Blood & Plasma Donation Centers Near Me - Burleson, Texas

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They always over book and half the time i never get to donate causing me to not only waste my gas and my time only to offer a $10 measly voucher when i can't move my donation date due to their bs 2 day wait period and the Unnecessary rule of can't donate between 7 days when they changed my schedule for it without me wanting that day to begin with read more

I set an appointment for 2:05 drove all the way up there for the computer to say I cannot donate????? WTH???? Is it the BBB complaint I wrote??? Are they retaliating??? Looks as if they are. read more

I was insulted for being of race, and told I wasn't able to come back to donate because I complained for giving me a bad bad service. This GIRL didn't put on the heart rate monitor on right the first time and I asked someone else to do it, the machine kept malfunctioning. Each time I looked for her she would pretend she's doing something when she clearly was just putting stuff in the trash for 10 mins in a row. When doors close others doors open but it's a embarrassment that people will know you for the rest of your life for not doing your job properly. I can do it 10x better than all of any workers in there. I even applied that same day. Get educated, love what you most importantly. read more

BioLife Plasma Services - Bad customer service - Blood & Plasma Donation Centers Near Me - Burleson, Texas

This place has gone downhill. They dont properly train their employees and it shows in the number of sticks that causr hematomas. They dont even care if they cause pain. read more

I love BioLife but the Burleson location sucks. Drive a little and go to a different one! Staff is laud immature, SLOW and extremely unprofessional. I have gone to many other locations but this is by far the worst. So far I have been sitting at a machine for 1 hour and 20 min with others and no one will even acknowledge us. Now Clarissa is yelling at Alexis to "check the bathroom and see if Cody fell in." WTH is with this place this is the first time I have been to burleson in years and I know these people's names?? read more

This place is not to be trusted! One of the employees has been known to do ketamine before going into work in the past. He has been reported, but still has his job! He also goes into work high on marijuana, and staff doesn't do a thing! Do not go to this place!! It's also poorly run, and most of the staff don't have a clue what they're doing. The scheduling is awful. The place is not cleaned to standard most days. Management doesn't know how to manage. Just awful! read more

I would give a lot lower if I could. Today has been the worst here in my year coming. Short staffed and there are even Regional Managers here doing an inspection. Line to donate has been 20 deep, and then another 30 minute in the chair just to get setup for donation. As supervisors over a location, maybe help out and set up machines and get donors going and finish the inspection during the down time. Horrible service from them and they should be better. read more

Since there is such a need for plasma and they offer incentives, I thought I would donate. The first time it took 2 hours for the process just to get in the chair. I wasn't able to donate because the girl forgot to attach the bag so all my plasma ended up on the floor!!! Fortunately it was only going for about 5 minutes when another patient pointed it out because they don't check on you. Today, I showed up for an 11:30 appointment. There was only 1 person screening people and no one was at the front desk! I did my survey and then asked around to the line which was about 18 people in front of me. All the seats were taken for people finished with the screening and waiting to donate. It had to be at least a 2-3 hour wait to get into a chair and only one section was open. I don't understand how they decide to allow that many appointments when they clearly don't have the staff for it. read more

The standard here is low. I would recommend visiting another location. Fortunately some employees know what they're doing but overall I can tell it's not managed well. read more

I have gone to BioLife 4 times now and every visit has been a great experience. The staff is friendly and professional. The site is immaculate. I highly recommend them. read more

I have been donating since 2017. I have watched so many people leave, I wonder why. This place was like a well oiled machine and now, well my appointment time was 9:45 am CST. There are 15+ in front to be tested with 1 doing the work. This is getting worse everytime I visit. I am all for understanding delays due to COVID, but this isn't just an occasional occurrence. COVID didn't just get here, it seems there isn't enough staff to accommodate the volume of allowed appointments. I think a good look at why this location can't staff, or retain staff needs to happen. read more

I've found that the staff is over worked which causes a major delay in the process and a lot of bad attitudes. I didn't catch her name ( heavy set african american young lady) but she acted as If she was a manager which surprised me because she was oblivious on how to properly address people that are donating. I watched her address a gentleman in the most unprofessional way and then had the nerve to be surprised and offended by the reaction she received from her actions. Not everyone donating is out of work, most people just need that extra to help making it to the next paycheck. However, she is either naturally rude, figured he was a dead beat or just assumed that she could treat this person that way. I watched the whole altercation and once she noticed she took it too far she wanted to have the gentleman removed. It's crazy cause again I saw the whole situation and she was very rude and unprofessional and it wasn't until he had enough of her actions when he responded with her same rude and disrespectful energy. I say this to say, some of us just need the extra money but that doesn't give your staff the right to treat people like that. This was not my 1st time watching that same lady be that way with people. You may want to handle that situation before she catches the wrong person that doesn't know how to just walk away. (Not a threat, just an observation) the only reason I still go to this location is because I live in Alvarado and it is on my way home from work and like I said Xtra bill money. Then to top all this off my coworker knows exactly who I'm speaking of and says this person is always like that, how is that okay? read more

The staff doesn't know there own rules to donate 2x a week and when I tried to show they were wrong they didn't care to make sure I had to go to a different biolife to ask the question and they told me to go to management instead. read more

if i could leave 0 stars i DEF would ! this location sucks and is the worst ever. I've given plasma before and have never experienced what i have experienced here. from being poked multiple times in the same area very hard causing me to bruise and have nerve pain for days to having a needle ripped out of my arm the next time.. i will never go back. read more

I've been to this center multiple times. And multiple times I've gotten a hematoma. Everyone seems in a rush because the scheduling system is worthless. You wait forever. A lot of the techs here don't seem to care about (much less enjoy) their job. They're just there for a paycheck. Any time I want to donate I have second thoughts due to past experiences. read more

if I could give this place no stars I would. the staff here are incredibly rude and one in particular outright mean! I was pulled into a nurses office to clarify some things and one of the nurses came in and before I even said a word she started practically yelling at me as I was standing there choking back tears because I don't handle being talked to that way let alone yelled at very well at all. I was wondering why she would be so incredibly mean to me when I hadn't even spoken to her at all and she literally made me want to never come back because of how awful she was to me. wish I got her name but I was too scared to say anything. she was middle aged, short with short dark hair dark eyes. read more

horrible! would give -0 ratings if possible. promises not kept for giving of plasma and the funds that are stated to be given. non licensed phlebotomists who can't find the proper vein to draw but then blame you for their mistakes when you can't donate! still awaiting for a call regarding funds that are due to me! never never donate a bunch of crooks and nonprofessional staff!!! only joy of whole experice is keykey, christie is a liar! read more

Be prepared to wait triple the time the website says! They don't have enough staff to handle the appointments they allow according to their business model. So... you wait! I'pve been 3 times and 3 times I've come I've been early. Every time I've come, they're 1-2 hours behind appointment times, while there are currently 15 machines not in use. if you have no family and nothing to do, come on, sit your life away and wait. But your time is not valued at all by this business. read more

SICK business practices. given that so many people are broke good people try to make extra money in a good way. biolife waves $900 in 5 weeks. Then after your first week they say you can't donate because THEY lost your baseline blood sample. do out of 5 you can only donate for 2 weeks and they save the money. That you need, what is worse is that they're so proud of that system. Donate at your own risk. read more

Clean and well maintained. Ladies at front desk where very nice. The ladies testing my blood where very nice. Although the appointment was a 2 hour process involving being pricked. Then I was told after that I didn't qualify to donate because I told the truth about allergies and smoking weed. This was VERY frustrating! They really should have the questionnaire before being poked and waiting the whole time for nothing. Not to mention the physician asking me the final questions was rude and not personable (at all). read more

Waiting room is completely full. Why would you book so many appointments if your business cannot handle it. Also, some of the staff was very rude to me, and my wife when I had to leave her because there wasn't enough room. The front desk person with the arm sling was extremely rude to my wife after I left, and I wonder what that says about the rest of the staff members. Poor management, poor staff, poor performance. Would not recommend this place read more

Terrible experience today. I have been a donor in Arlington, TX since June. My job is in Burleson, TX so I decided to go to the Burleson center today to save some drive time. They were rude, made me lay in my bed waiting for 20 minutes, and wouldn't let me donate because "my veins were too close together". Then they sent me away without even trying. It was very frustrating. I would have been better off making the 45 minute drive to Arlington. Then, as if that's not enough, a patient across from me seemed to be having a HORRIBLE experience. Blood was literally all over her and the bed! The phlebotomist was holding her hands up and blood was dripping off her gloves. It was horrifying! I immediately got on the Biolife app and cancelled all the future appointments I had made. I will either be going back to Arlington or not donating at all. It's incredibly frustrating that I wasn't even given the chance to try to donate and therefore missed the opportunity to earn the extra Christmas money. If the donors make it back to the beds it seems that the techs should at least TRY. Again, I have been donating since June so obviously I can donate without a problem read more

Their front desk person, Christina, gives out incorrect information and then is rude and argumentative about it her misinformation. She will have you rounding up documents you don't need to become a client there and then not tell you about a key document you actually do need, therefore wasting your time running back and forth from home. She needs some training or re-training. She also needs an attitude adjustment and to lose her superior attitude. If you go there just try to have someone else help you, she is incompetent. read more

Do not come here if you're on a timed schedule. Every time I have scheduled a set time here to meet my specific daily schedule I end up having to leave because of a line or get up and leave from my chair because it has taken over 10-15 minutes to have someone come over, acknowledge I was in their section and start a iv on me to began my donation. read more

I checked in with the front desk lady who asked me if I had an appointment for a physical or donation. I said donation and she sent me to the computer where my fingerprint wasn't working. I told her and told her that I was a first time donor. She looked at me like I was dumb and said, "Okay well when I asked you if you were in for a physical or donation, you were supposed to say physical". The staff WILL make you feel stupid and they will treat you poorly. Do not recommend this location at all. read more

I've been a client for 2 years. Staff comes and goes. Which says volume. Supervisors are not really supervisor material. I've been waiting on a "supervisor" Hollie to stick me and saw several other clients get attended to before I was even noticed. I don't want to be disgruntled but they make you feel this way. If an employee has great customer skills , they soon leave but the disgruntled ones stay. I need and value the company but the staff is below sub par read more

11/14/19 Thursday. My appointment was at 2:40 by the time I was done with the physical and being herded from one place to another each followed by a wait it was 4:05 before I was finally able to get to the bed where you donate only to lay there for 15 minutes and be pretty much ignored. The young guy Robert who was doing the insertion of the needles looked and behaved as if he was absolutely bothered to be there. Barely uttered a word and when he did it was to mumble to take a bed. Talk about an assembly line feeling. I had spoken to one of the nurses when going back for yet another round of questions; I have been here over an hour just to do the physical and she said apparently they are so busy they can barely keep up. I should have left then; screw the $40. If I did that and decided to donate another day I would just have to start over; great!! I want to waste another hour. This place has definitely gone down hill. The entire experience is horrible. They make so much $ of the my donation when they sell my plasma and they pay me a lousy $40. No more! Still waiting after 20 minute laying here. Robert just stomped off from my machine pissed off about something. So still waiting! He finally gets to me and put the needle in, more mumbling. He gets the needle in and then has to adjust it twice, cursing under his breath. Finally after the 4th time adjusting he says I am going to have to do the other arm. Now I have been here exactly 2 hours and I still have not donated. I said thank you Robert I have been here for two hours I will have to come back another day. It would have taken me another hour to donate and I hadn't been even started. read more

I'm genuinely confused on why there's so many terrible reviews. Everyone is always so friendly and welcoming. I feel bad for these underpaid and understaffed workers at this facility. A lot of the people reviewing have seemed to forgotten that this place pays you for a product. Most plasma facilities (especially in the October-January months) get backed up and wait times become longer. It's free money, so no complaints here. read more

This place is getting worse each time I go in. This morning only 12 chairs were open with 2 techs and a new employee being trained. The new employee moved in slow motion and was overwhelmed....I understand, probably her first day. I watched the lobby line growing to the point that probably 4 dozen people were waiting in line, chairs and waiting room. The turnover of employees here is ridiculous. Last 2 visits and today I required having IV restarted and developed hematomas. This prevents me from donating again in a timely manner and then I'm unable to earn the full promotion amount. I don't think the management is working to fix these issues because I started donating in Nov. 2020 and the service is going downhill (if that's even possible). read more

Well nothing has changed. They have two screeners and could have 6. They have 4 sections open when they have like 10-12. So beds for 24 patients and have over that amount still waiting for a bed. Shouldn't schedule as many appointments if you don't have staff to take care of them. Can only blame covid so long BioLife. read more

Is there a zero? One star is to many. Working there was a joke and all managers don't care about the employees or donors. Don't go there. Stay away. Not worth your time or effort . read more

This place is clean and extremely well-run. Their people are well-trained, I am a hard stick and I've been going for over a month and only had a bad stick once. Right now you can earn 350 in your first five donations. read more

Don't waste your time if you have tattoos even though their website says that you can donate if your tattoos are 4 to 12 months old when you go in they tell you that you can't Called one location they said it's up to the nurse but then the nurse says it's policy but their website says otherwise total waist of time I would give 0 stars but it won't let me read more