They conspired to have me deferred by claiming a second party told them sensitive info about me and…read morethe staff followed up on it illegally. I called the police upon my departure and proper charges will be filed.

I have been a donor on and off for over a year. Generally, I have good experiences. Recently I…read morehave been lucky to get Lexie as my phlebotomist a few times, and she is EXCELLENT. Having a good phlebotomist is crucial to having a good experience.

Good service and great staff! They will answer all of your questions so that you understand how you…read moreare saving lives.

I had made an appt and was turned away,was very busy place.i was told I would have to have another…read morephysical,as I was relocated here.too busy,so told me to go to another plasma center.a very chaotic place.people were standing everywhere,no order.

I've been donating at Talecris Plasma resources since September 2018. I've seen employees come and…read morego but they also were always polite and professional. when something goes wrong they handle the situation very promptly and professional. The phlebotomist's they normally have on staff are very nice and friendly as well. My favorites are Ashley, Analy, Katherine, Taneisha, Ed, Kim, There are a lot of others I can name,and they all work with high energy with a smile. I will be definitely donating here for as long as I can. Thanks Talecris Plasma Resources

WARNING: Unsafe medical practices and faulty equipment. Please read this before donating at this…read moreJacksboro Highway location. I had a terrifying medical emergency here due to a complete failure of basic safety, untrained staff, and broken equipment. Needle Mistake: The phlebotomist rushed my stick and completely missed my vein. When the machine started throwing error codes, a floor supervisor came over. Dangerous Fishing Maneuver: Instead of taking the needle out and doing a clean re-stick, the supervisor aggressively dug and scraped the needle inside my arm for 20 to 30 seconds trying to save the line. Sensory Blackout: This physical trauma caused my blood pressure to crash instantly. I completely lost my sight and hearing, trapping me in a terrifying greyout state of unconsciousness for 3 to 5 minutes. Non-Existent Emergency Equipment: When you faint, medical protocol requires the staff to immediately lay you flat or tilt your legs up to get blood back to your brain. The donor chairs at this legacy facility are completely outdated and cannot recline. Negligent First Aid: Because the chairs are outdated and stuck in an upright position, gravity kept the blood pooled in my legs, actively starving my brain of oxygen. Instead of performing actual physical first aid to restore blood flow, the staff just stood there and eventually handed me a drink (which you cannot even swallow safely while upright during a blackout due to risk of aspiration). Aftermath: Because they left me vertical during a multi-minute blackout, my body could not recover normally. I was left with profound physical exhaustion, cold sweats, and a pounding, severe headache for the rest of the day. This center is operating with outdated infrastructure that lacks mandatory emergency features to protect donors. The floor staff is severely undertrained and does not know how to manage a medical crash. I have officially filed a formal safety and operational violation report with the FDA regarding this facility's equipment and training failures. PROTECT YOUR HEALTH AND GO SOMEWHERE ELSE.

Very professional very attentive. They customer service is a 1. Keep saving lives. Anytime I…read morewould have a question they would have an answer

Very friendly and professional staff. Thx for creating a comfortable environment for the community…read moreto enjoy and assist with donating.

First time donating blood. I understand stuff happens. Staff was polite. Care sucked…read more This just seemed careless. Seeing I had one vain good enough to draw from. Stabbing carelessly and blowing my vain. I'm annoyed. Won't be back.

I have been a regular donor at this location for past 3-4 years. They have great staff who are very…read morefriendly and remember you by name. Andrew, Donna to name a couple of staff. They are quick to prescreen and get you going with donation and make sure you are comfortable and very detailed in explaining what is next even though they are aware that I am a regular.

Hire more people, I'm not coming in to be waiting for over 2 hours I walked in and walked back out…read more They looked short staffed just like last week.

Since they changed how they do things, it now takes 2-3 hours to donate plus less employees. Why…read moredonate for $120 a week and waste 6 hours to donate.

The staff is exceptionally trained and well mannered. I've also been a donor for this company for…read morethe last 19 years. They're the best of them of all of all time.

AVOID THE CSL PLASMA LOCATION IN HALTOM CITY AT ALL COSTS…read more The operational incompetence, lack of leadership, and absolute disregard for donor safety and medical boundaries at this facility are a massive liability. During my scheduled donation, the machine repeatedly triggered "No Flow" draw alerts. Recognizing an impending vasovagal syncopal response, I explicitly withdrew all medical consent for needle adjustments and requested that a supervisor or senior phlebotomist take over the procedure to restick my other arm. This safety request was completely ignored by the floor staff. Since my original phlebotomist had abandoned the floor I had to request help my another floor phlebotomist to escalate the issue, but they returned to state that the senior phlebotomist refused to intervene because they "didn't want to step on anyone's toes" denying my request. Upon her return the original technician then proceeded to engage in blind, aggressive needle manipulation ("vein fishing") inside my tissue against my explicit verbal commands and physical protests, resulting in acute trauma to my perivascular nerves and a severe vasovagal crisis with tunnel vision. The medical negligence here is systemic. The donor immediately adjacent to me was subjected to identical technical incompetence by the same phlebotomist, causing her to suffer a severe syncopal crisis and vomit on the floor. Rather than deploying emergency protocols, the Medical Screening Assistant (MSA) subjected me to a hostile interrogation while I was losing consciousness, mockingly downplaying my cerebral hypoxia as "floaters" until I had to articulate my own syncopal response. Even mockingly stating that "You just expect us to roll out the red carpet for you" after requesting basic first aid for a medical emergency that their staff caused. She was also called to the floor shortly after when the adjacent donor next to me had a severe vasovagal reaction that induced vomiting and when the donor reported a sudden wave of heat, this same MSA mockingly told her, "Well, you have a hoodie on." To make matters worse, the MSA tried to cover up an incomplete blood return cycle by falsely claiming my red blood cells were returned--a physical impossibility since the left arm never achieved flow--meaning my cells were discarded as waste to evade federal FDA deferral regulations. The MSA then explicitly stated my severe reaction was "non reportable" in an attempt to mask donor injury caused by a rogue phlebotomist. They completely lost control of the floor, even allowing unauthorized civilians onto the donation floor when the mother of the adjacent donor rushed onto the donation floor to check on her daughter after seeing her have a severe adverse event reaction from the lobby/screening area. DO NOT DONATE HERE IF YOU VALUE YOUR HEALTH, BIOLIFE PLASMA IS A SHORT DRIVE AWAY AND HAS HIGHER NEW DONOR PAYOUT. A formal consumer safety complaint has been filed with the FDA Center for Biologics Evaluation and Research (CBER), and a formal Spoliation of Evidence Notice has been electronically issued to corporate legal to lock down all machine data logs and CCTV video loops from this date. Unedited audio/video recording evidence of the staff's verbal admissions has been securely archived for federal investigators. Unsafe, unethical, and completely unprofessional. The rogue phlebotomist and patronizing MSA are a danger to public health and a corporate liability.

Tammie and Reese were amazing from check in to supervisor stick ( my veins are small) so thats my…read morerequest. They had oreos yall. So happy, great and v Not my usual location, and they were amazing. They treat me like im a regular already , and this place is closer to my home. My stick was quick. Great care.

I love this location so much! I've gotten to know the staff and seeing their faces when I visit…read moremakes my anxiety subside because I know I'm in good hands. They always make sure I'm doing well with the donation, checking on me. The snack and beverage bar is always filled. This visit, they informed me that they were doing antibody screenings with my blood which is really interesting! Thank you Carter Blood Care for being in my community.

Efficient, organized, care with preventing any infection while obtaining healthy blood.read more

Let me start by saying how important it is to give blood, particularly right now as there is a…read moresevere shortage! I was hospitalized in 2012, and if it had not been for others donating blood... I likely would not have survived. But now, let's get to the good stuff! The folks here at the Flower Mound facility are wonderful! The staff here is very friendly, helpful and courteous! The place is pristine... if you schedule your appointment and do the online login... The wait time is very short! But don't let that prevent you from doing walkins! A single pint of your bipod can save up to three lives... Please help others!

THIS PLACE NEEDS TO SHUT ALL THE WAY DOWN. I left in tears over a sunburn I questioned the way…read morethings are done at the center and had to record bc none if made sense. I was called today on Mother's Day to inform me that I can no longer donate. Was I upset? Absolutely. What do you mean your employee Joanna thought my sunburn was a factor when it comes to donating. The nurse is new people are waiting LONG wait times and thought they could do that to me. I stood my ground because I would have waited those long wait times just to be told I can't donate! Diabolical.

The process has been less than pleasant or efficient so far! The loops to donate and the review…read moreprocess has resulted in multiple attempts to donate only to not be able too after making an accepted appointment and waiting inline for ever!! And the 3rd time I donated the phlebotomist had to stick me multiple times.