Had a pretty bad front end wreck on my Audi A4. Got it fixed here and it came out looking like new…read more They handled my insurance claim and even got my car send out for ppf so I didn't have to worry about finding someone myself to do it. Really happy with the job they did

Brought my durango here to get fixed for an insurance claim, was greeted right away by Jess, she…read morewas very friendly and helpful! Hady walked me through the estimate and was able to get me certified Dodge parts for no additional cost because my insurance company was only going to give me aftermarket! They kept me updated throughout the whole process and the repairs were done very quick! Hady even dealt with the rental company on my behalf! The whole process was quick and stressfree, if you are looking for a shop that cares and takes pride in their work, you found the right place!!!

Wow DO NOT take your car or truck to herbers for any repairs. After accident my 2023 gmc 1500…read more was dropped off on November 4. After the damage estimate herbers told me it would be approximately 3 weeks until my truck would be complete. So I figured I would have my truck back in a month. So today is day 77 and I still don't have my truck yet. I'm not impressed. Communication from herbers has been horrible as they never communicated with me to give me any updates on the completion date. Whenever I contacted them for an update they told me with attitude that they were waiting for parts. A 2023 gmc 1500 is a common truck and should not take 11 weeks to get parts and complete repair. My insurance company contacted me today and told me repairs should be completed tomorrow. Now that I've waited 11weeks to get my truck back I'm really worried about the quality of the work because they don't seem to care aboit their customers as long as their insurance repair dollars keep rolling in. If your insurance company tells you to take your truck to herbers don't listen to them and find your own body shop to go to and hopefully you won't have to wait almost 1/4 of a year to get your truck repaired.

I took my vehicle to Herbers South side to repair . I took three weeks to get the parts in which I…read morecan appreciate but the tech lost my lock nut for the wheels and they decided to just put a normal nut without telling me that's what they had done. Plus, they did not put back all the trunk stuff leaving a complete mess. Never again will I have Herbers repair my vehicle.

After shopping around for hatch and back windshield replacement, I stopped at CNS Reflections for a…read morequote. Andy took the time and explained what needs to be done in a way that could understand. I was quoted two options, and I selected the lower option. I received an exceptional experience there and the best customer service I could have hoped for. The mechanic accidently replaced a part that wasn't included in the quote but needed the repair. I wasn't even charged for the extra work which made me extremely happy and relieved. I recommend CSN Reflections 100% to anybody looking for trust and quality bodywork. Thank you, team!

I have taken my vehicles there for years. Top quality repairs. Blaine is fantastic. Cosmetic or…read moremajor repairs are no issue.

If you want rude ignorant or condescending treatment, do not go here…read more Had my 24 atlas repaired here. Received it back better than factory. I came back for advice on a non related problem excellent advice on how to repair it myself. I would recommend this place to my family. Thank you problem for over the top service..

My husband and I are seniors. Some trim on our 16-year-old Toyota had partially come off and we…read morestopped in at Carstar Express South to see if we could get it repaired. A very friendly representative immediately went out to take a look. I think his name was Jamey and he was incredibly helpful. He ran back into the shop to get a couple of new clips, invited us to relax inside, and made the repair in five minutes. He didn't charge us but asked us to pass it on. We sure will, and we will definitely remember Carstar Express. I apologize if I got your name wrong but I wanted you to know that your exemplary customer service really made our day!

they don't usually answer the phone. hard to contact or talk to. website says open but nobody…read moreanswer the phone and they only have 1 phone number listed. very frustrating

Best ever body shop and best service I highly recommend them if you want the best results and most…read morefriendly people to deal with I can't say enough about the great service

Last night I'll keep checking/looking which auto shop I go for scratch repaint and all of a sudden…read moreI saw this company (FIX AUTO) at Parsons Rd., So this morning I'll go and have check, I talk to this guy and he is very accommodating and immediately check the scratch and he found out it's very slight scratch of paint, he tried to remove at no cost. Thank you very much for your time. I would highly recommended this shop (FIX AUTO) to every body especially to all my friends. Again, thank you very much.

I stopped to get a quote on having my vehicle repaired. Spoke to Dhillon, Manager and when he…read morefound out that I didn't want to go thru my insurance as accident was my fault & no damages to anyone else he determined what needed to be done and fixed it right away with some screws and nuts. No cost to me. Certainly will keep this shop in mind for future dealings. Thanks Dhillon.

Update: August 2, 2022. My mechanic noted that my right side front marker wasn't flush with the…read morebody of the car. I took a look at it, and that's when I noticed that there was damage to the plastic wheel well, which is why the marker wasn't sitting flush. I believe that this damage was done in May 2021, when my car was at Empire Collision, for repairs to the front bumper. Probably happened on one of the many times that they removed the front bumper. I contacted Mark, who handled my repairs back in May 2021. He suggested that I contact Mike, who is the manager at this location now, as Mark no longer worked at that location. It took two emails and two phone messages before Mike called me back. I brought my car in so that he can have a look at it. He proceeded to point out a hairline crack on my bumper and said that there was quite a bit of road rash underneath. I didn't even know about that hairline crack and I have never looked underneath my car. Regardless, I seriously doubt that either of them, would have caused the damage, that was done to the plastic wheel well. And I am sure that Mike can't seriously think that either. But instead of trying to help me with this, Mike used that to say it wasn't covered. I told Mike that I would change my online review, to which he replied with: "What do you want me to do? Give you a new car?" I tried to find anything about a warranty on their website and could not find a thing about it. I noticed another customer's review (Nolan Jensen's), whose experience sounds like mine. Especially the part where: "...some clips had clearly been torn out when they removed the bumper and were not repaired..." So all you readers you have been warned. In case you were thinking about taking your vehicle here!

Years of using this business with multiple insurance claims or repairs sought out and referring…read moreothers to do so. Work done was not holding up and CLEARLY covered by warranty as per their documents provided. Started contacting May 11/23. May 12 reply confirmed the photos sent to them were warrantable repairs. 4-5 email not replied to after that. Take time off work to go to shop to be told "I can only take photos & get back to you next week" as no staff available on a fri morn. Holden verbally confirmed what he saw was covered by the warranty they provide on work. Multiple emails to follow up and June 30/23 told me they are "reviewing" with "short staffed" and priority is the "not driveable" customers (aka PAYING work) and will contact me next week. That was 3 weeks ago. NO customer service or integrity to follow up or cover clear warranty of their prior service. You will now see my vehicle in parking lots with sign in windshield telling you where to go for the Peeling and Cracking decals and paint you will see. DO NOT USE THIS BUSINESS ! If I could rate less than 5 stars I would.

Amazing work and service! I was recommended by a friend and I definitely recommend them to my…read morefriends. Many thanks for making my life easier. Brian Jean

Took my older car to them after scraping the quarter panel badly on a yellow barrier at the bank…read more Came out of the shop looking good, nice paint match but they're always busy so it took about 2 weeks longer than quoted. Not even one year later the quarter panel has quite bad bubbling under the paint all along the upper wheel arch where they repaired it. Graham said its rust and its not his fault so no warranty. My car has only ever been driven in 2 winters and had no rust at all before the repair. Everyone I've shown it to thinks they should have fixed it and I feel the same. To all of us it was a failed repair. Sorry to say it ended up being a bad experience for me and I can no longer recomend going there.