I had my Subaru windshield replaced under insurance. Good communication with the staff beforehand on the booking, etc. Dropped off the vehicle and told the gentleman in the office I wanted to ensure the staff took care re-mounting my dash cam, since another company on a previous install hadn't cleaned the mount, and the camera fell off within a day; I had to re-install it myself. He assured me all would be good. Well ..... it wasn't. Six days after the install the dash cam mount came off. They hadn't cleaned it and installed new mounting tape. They just took it off the old windshield and stuck it on the new one. I could tell because my own earlier re-installation tape was still on the mount! Again, I did it myself yesterday.
I went to the store today to ask them to re-imburse me the $10 it cost for the 3M trim adhesive. I thought it pretty fair. The reception person said the manager was out, and they didn't think the store replaced cam mounts in any case. That was big news to me, since I was assured the mount would be removed and remounted correctly. She couldn't give me $10, saying she lacked the authority!
Two things. First, the shop didn't do as they promised; their failings cost me money and a fair bit of my time. Second, the poor receptionist didn't have the delegated authority to give an unhappy customer a measly $10 to make up for an installation error so they could leave satisfied. Management really needs to work on their delegation skills.
Overall the installation was good. Everything
was good - except for my dash cam not being reinstalled right, and particulary since I mentioned it beforehand.
It's the little things that count. This shop apparently doesn't care about them. My otherwise satisfactory customer experience was totally soured by this. Consequently I can't recommend them for your windshield replacement needs. read more