My check engine light came on and immediately I knew where to go, Carson Honda. I appreciate Erwin for his honesty and his expertise. I've been coming for years and though I have a Honda down the street from where I live, I only trust Erwin with my Odyssey. My car is running like new. Each time I come there, there's someone willing to help. Sal in the parts department was kind enough to help with my questions. read more

This dealer was not very transparent with the certified vehicle they sold me. The service department was not attentive to customer needs.

I was here last week hoping to get my first car & was assisted by Levi & his manager Tim. From start to finish both of them were awesome! I was looking to get a Honda Accord Sport but wanted to see my other options with the different Accords as well. Levi gave me a walk through of all the different Accords & their features & was able to help me weigh out my best option. Tim was also very supportive throughout the entire process making sure we were satisfied & were getting what we needed! Even when it came to the financing process & i was a little confused, Tim broke it down for me in a way that made everything very concise & understandable. With all the help from Tim , Levi & the other Honda associates I was able to drive off with my new Honda Accord Sport! I cant thank them all enough for their patience, insight & generosity! I appreciate you all so much & thank you again!(: read more

5 stars for the whole team but a big thanks to Cesar guttierrez. We came in to get a 2016 civic and made the process flawless. Not only was he attentive but he was took the time to connect with both myself and my wife and find us the right car. It's not everyday you find salesmen who are not only kind but patient. To anyone looking for a new car take the time to make an appointment to see Cesar he makes all the difference. Also had a great experience with Javier in finance, the paperwork for our lease was laid out and ready for us, we were in and out of finance faster than any other dealership we've ever been to. Overall a fantastic car buying experience read more

Carson Honda - Auto Repair Near Me - Carson, California

I recently had service here on 05/29/20 for a routine maintenance on my Honda Civic 10, my advisor was Jaime gomez, while I left my car, I got a phone call later from Jaime in regards to my vehicle needing additional services, keep in mind I presented coupons for Carson Honda, at the time of the write up, I had a 15% off recommendation coupon, so I went ahead and gave him the go since I had a coupon, so they kept my car to finish the work that needed to be done, 05/30/20 I called to get a update on my vehicle and Jaime told me that the car was finish but needed to wait a few hours for Honda bond that they applied cured properly, he gave me a time and I arrived around 4pm that day to pick up, as I arrived I ask the front desk if Jaime applied the 15% off my bill, she couldn't find it so she went to get Jaime, than Jaime came and told me that their was a cap on the amount so he was only able to give me a 10% discount, WTF, I figured to not engage, because it clearly states 15% any recommended services, it did not have a cap on the coupon or any amount.. so I left it alone, so I went to my car and I figure to check what was done, look what I see my air filter clip missing, I went back in there and got Jaime and told him what had happen, he went and got the mechanic, they both came out and to my surprise he found my missing clip,imagine that, if I never checked, I would be missing my clip, right there gave me red flags)mechanic didn't say anything once he clipped it back on, Jaime said his goodbye, I was already upset, so I researched what they've done to my vehicle once I got home, that same night, I went to work, my car started to hesitate, and I assumed it was nothing because they've fix my car, but it was late at night and I was on my way to work so I figure to check in the morning, once I got off work before I started my car, I checked the hood and inspected the work that was done to my car, I found out the solenoid plug was not connected to the connector, I got service for that(Vtec solenoid assembly)WOW, can you believe that, I paid $1,134.79.. for this.. not honoring my 15% discount, misplace my clip and not even letting me know, and than I found this plug not connected!! Imagine if I hadn't inspected my car, my vehicle may had problems down the road, Jaime sent me a text message about the service and I express to him my issues, but I doubt he even relayed the issue to anyone!!!I WILL NEVER COME HERE AGAIN, I bought my car here and continued to come here but now I'll go somewhere else.PLEASE, DOUBLE CHECK OR GET A SECOND OPINION ON YOUR VEHICLE,I WANT PEOPLE TO BE AWARE OF THE BS AND CRAPPY WORK THAT WAS DONE. IVE HAD ISSUES BEFORE BUT NEVER GAVE THIS PLACE A REVIEW. THIS WAS THE LAST STRAW!! STILL WAITING FOR MY SURVEY!! JAIME read more

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Exceptional customer service for parts and other services. Definitely would come back and recommend to friends and family. read more

Carson Honda - Auto Repair Near Me - Carson, California

I traded my car for a brand new honda civic, it took them over 21 days to pay off my old car. This delayed caused my credit to have a delinquency. No one knew what is causing the delay, even the finance manager nor the director. Long story short, I am giving the three stars for the general manager Mr. Kim Sung, i texted him about the issue, yes he gave out his cp number on his voicemail. He responded in less than 10 minutes and resolved my issue the same day. read more

This review is literally a Justin appreciation post. Every time I have come into the dealer Justin has been a helpful hand. I originally met Justin through my brother when him and his fiance came and brought a car from Carson Honda. He's very helpful but not pushy at all like a lot of car salesmen can be. I'm currently in the market for a car and I plan on buying a Honda Accord from Carson Honda and specifically from Justin. I had told him I was receiving medical treatment from an accident I had that caused me some nerve damage., Just last week he text me and asked how I was doing out of nowhere, again with no pressure into buying a car. Hopefully I can buy my car from them but even if I don't thank you Justin for your help read more

I love the experience and customer service I receive when go to Carson Honda whether your looking to buy a new vehicle, servicing your vehicle, or even just to find out information you may not have known. My last experience was great big shout out to Javi & Brooke Shelton for always having my back. If you don't know much they will gladly give you the best honest answers. read more

Joseph got me into a brand new 2021 Honda Accord Sport. He was amazing and very friendly and understanding with my situation. My 2021 Audi got totaled and within a matter of hours he got into a brand new car! Cesar was also very helpful with working with me. I would recommend buying your car from Joseph at Carson Honda. read more

I Don't give the crooked sales people a good recommendation or review they get 1 star. I don't give the service department a good recommendation or review they get one star. But! If you can get past them the technicians are masters. When they finally got there chance to fix my car the right way they rebuilt my V6 engine and the cars a Monster now! When I press on the gas the front end lifts off the ground and peels out and when I'm parked it thrums in an idle. Japanese muscle car for sure. So to the service crew this 5 star is for you. read more

Carson Honda - This was the first two years of ownership on a consistent basis. The car would never run correctly until they fixed the engine. - Auto Repair Near Me - Carson, California

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Professionalism at it's best!!!!! I had an awesome 1st time experience with Honda. Kevin Click was very attentive to my wants! read more

Carson Honda - Thanks Kevin Click for your professionalism and putting me first. What an amazing experience! - Auto Repair Near Me - Carson, California

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Went In to have a look at a civic Si and was Greeted by Alejandro a friendly young man. I didn't get the best treatment at another Honda place so was skiddish but Alejandro was sooo nice and friendly, informative and helpful I felt right at home. He showed me the car in detail and suggested a spin. At that point he won me over because at my last stop I was denied one. The drive went great and he answered all my questions. I wasn't able to make the purchase but as soon as I can I definitely will. I highly recommend Carson Honda and if you get someone like Alejandro to help you than you are very lucky read more

Purchased my 2021 Civic Hatchback Sport Touring here. Other dealership that i've been through they bundled a lot after market accessories on the car that you want to purchase, at Carson Honda everything is optional. This is a go to place to purchase your next Honda Car. Also look for Jose, he answered all my inquiries and helped me to get a great on my car. read more

Carson Honda - My car thanks to carson honda - Auto Repair Near Me - Carson, California

Can I just say it's finally nice to be able to have a Honda Sales Consultant on your side?! The last consultant I dealt with (At a different Honda location) was terrible to say the least... THESE guys are the complete opposite. I came in intimidated because of my last experience BUT Michael Hernandez was THE best. He eased my worries & definitely heard me out. I can't thank him enough for the experience!!! I signed on my Honda Accord just like I wanted. Great customer service so if you're going with Honda, he's your guy! read more

Carson Honda - His card - Auto Repair Near Me - Carson, California

My husband bought a Honda 2021 new and few moths later the driver mirror fall apart we took it in the car on October 2021 the place the order to get new one we are in February 22, 2022 I called left message and I haven't hear nothing from this lady who is in charge. Very un responsable low low service. read more

This dealer is a SCAM. Do not go here. I talked to a sale person named Katie 1 (443) 546-0720, i asked if the dealer has Honda Accord EX Champagne Frost color, she said YES and we agreed on the pricing. Then We made the appointment to go get the paperwork. We are 40 minutes away, so before we drove there, we called her one more time to speak. When we were there, she did not even come out to see us, she let some other people to talk to us. They said that they did not have that color and asked if we can buy another one. What a joke!!!! She literally made us come there for nothing. They wasted our time. The Manager of this store should be fired. The manager does not know how to manage his/her staff. This is unprofessional. I WILL not recommend anyone I know to go here. So Dissapointed. This place is a joke. Period. read more

This is for the service dept. was In and out quickly in 30 min.. and I truly appreciate it -- that they don't waste my time like the Honda I bought my Honda from DCH (and regretted) they kept me for 4 hours for a damn tire change and oil change on 2 occasions. Great service great employees, good coffee and glad it's so close to me. I'd consider buying my next car from them after this one. read more

Very disappointed they do fishing telling you we can make a deal and fall through "WE WILL MATCH CARMAX" is what they tell you but they can't and don't even try o was ready to buy and they didn't even care let me walk how is that good for business very disappointed with Carson Honda don't do business with them read more

If you are looking for a hassle-free car buying experience with top notch service, make sure you see Kevin Click at Carson Honda! We just left there and cannot stop talking about the ease of the transaction and the efficiency of it all. My daughter's lease on her Civic Honda ended and she decided to buy it, her first major purchase! Thank you, Kevin, for everything. You deserve each of the five stars! read more

This dealership has nothing but LIARS AND CAN'T be TRUSTED. My friend had called asking if they had a Mazda CX-5 in stock. She had called the night before and they had confirmed that the vehicle was in stock. She called today just to verify once more as she would driving from Newport to make a possible purchase and the Salesman Jesse had confirmed once more that the vehicle was in stock and told us to come in as others had scheduled a test drive with the vehicle. We drove for an hour and when we got there they told us that the vehicle had been SOLD. Total waste of our time. My friend was Devastated! They even had the audacity to call her after and ask how her experience was. If I could give 0 stars I would. Not worth the business. read more

Terrible customer service do not go to this place came to buy a car unprofessional staff

I have been to this dealership twice. I went a second time because my AC was not working and they were charging me $420 just to diagnose the problem! I called the corporate Honda office in Torrance and they said that was way to high, so I went to a different dealership (Long Beach Honda) and they charged me only $140 to diagnose the AC. Huge difference, I'm concerned if I was given a higher price because I'm an female. read more

I have now had 2 really positive experiences at Carson Honda over the last few years. Recently, I sold my current CR-V and bought a new one from Carson Honda. They got through the paperwork quickly and efficiently. Everyone was super friendly and genuinely seemed to enjoy working there. They gave me a fair deal and made sure I was comfortable. No heavy-handed sales tactics. I will definitely continue to go there for my car needs. And I would definitely recommend Carson Honda to my family and friends! read more

Absolute slowest service when it comes to getting maintenance done. You'll be one car behind and wait for 20 minutes before someone comes out and asks what you need. It's been this way for YEARS. Made an appointment? Doesn't matter, they'll service you cat in 45 minutes they're busy read more

Thank You to the Sales, Service, Finance and Parts staff for always being helpful. Always merting the needs of the vehicle for maintenance and safety and creating a "no pressure" sales environment. read more

I came in today looking for a car, just literally to look. We were greeted by Joseph A. He was nice really out going and helped out so much with my options. His personality didn't feel forced or didn't try and sell you the car right then and there . He really took his time to speak to us and show us the car we were Interested. This made comfortable and really helped me with my decision. So after a few hours I got the car I wanted with the help of Joseph A. Thank you !!!!!!! read more

I've had expensive services done in total and I have utter and absolute complete satisfaction at the work done at Carson Honda. The parts came it at a timely manner at the insistence of the service advisor even though I assured him there is no pressure on the timing. The technicians were superb, even catching an unforeseen problem with the EGR valve and promptly solving it. They've corrected the alignment that was off on their initial work. My car handles like new with the new parts. Jose lived up to the high praises of the service advisor. Javier Torres, the service advisor, was exceedingly helpful, assuring, and highly personable -- if he hadn't received an Employee of the Month or Year yet, he certainly deserves one! Thank you to the manager, whom I've never met, for the services he's approved and threw in, making the experience exceed all expectations. I've been going to Carson Honda for maintenance for many years. They maintain a positive and friendly atmosphere. I have complete confidence going here for many of their services. read more

I bought a car 2 months ago and Joseph help me with everything and I have to say It was amazing .. they treated me like family, it was fast and easy and I'm so happy with my car and the deal I made. I'll come back for sure ! read more

Went in for a manufacturer's recall and turns out I needed more than just a condenser. After all was said and done I got a quote for over 2000. The only problem was that I had done 4 out of the 6 items the month before. Make your own conclusions but I'm staying away from this dealer. read more

This location is the closest to my house so I've been bringing my car for the past 5 oil changes. This oil change was different because an employee hit my back passenger door with another customers car! I was offered a rental and was told that my car would be ready in 2 weeks. Those two weeks turned into 1 month and a week! Accidents happen and I would've been more understanding if the sales rep (MJ) would've kept me informed about the progress on my car. I had to hunt him down almost daily and he wouldn't return my messages. These are not " The helpful Honda" people. This guy had the "Nerve" to tell me to my face that he was too busy to find out about my car, but to fee free to call the bodyshop myself. He's has a lot to learn about customer service. My car gets dented on his watch and he acts like it's my fault. Never coming back to this location again! read more

I deducted a star because when I make an appointment, I expect it to be honored. Anyway, I arrived about 10 minutes early and wasn't "approached" until 15 minutes AFTER my appointment. It appears as if, only 2 people were working?! So, I need Honda to get it together...Anyway, After getting my service advisor together we were able to proceed with my late ass appointment. My advisor was Mario Lopez (no not the actor LOL) and he apologized profusely for the delay. He was able to get me in and out in about 1.5 hours. Mario was very professional and friendly. I will definitely keep this location in mind for any of my Honda needs (: read more

After paying thousands above the sticker price, I was at least expecting a decent experience. But as a senior I think they saw an easy mark. I was talked into buying a car with the alarm system already installed. All I wanted was the stuff that comes with the car-normal alarm and the warranty that comes with the car. They saw the opportunity for extra $$$ and stuck me with an $800 malfunctioning extra alarm when there was already a factory installed alarm. The alarm didn't go off when the car was being burglarized, but only when I got in. Over and over again until I had to have the alarm removed in order to be able to drive the car. Only they wouldn't remove the alarm. The alarm company had to cut the wires so that I couldn't ask for a refund. When I sell I will have to tell the buyer about the faulty alarm stuck in the car. read more

Came back to the Honda Service Center after 8 years of living elsewhere. Basically out of necessity, not because I would ever voluntarily choose this particular service center, given that in my experience, they ALWAYS lie and try to scam folks. Took my car in for oil change, basic service check. Their system of texting the "issues" your car has highlighted four "critical" things my car needed immediately, essentially coolant and brake fluid and another fluid needed to be cleaned and replaced. Again, all "critical" needs, for a cool price tag of $800! Apparently they believe their clientele is stupid. Knowing the scamming practices of this service center VERY WELL at this point, and honestly not surprised at all that they are still up to these shenanigans, I took my vehicle to my trusted mechanic, who informed me that THERE WAS NOTHING WRONG WITH MY CAR AND IT WAS IN EXCELLENT SHAPE. Just as I thought. This particular Honda lost my business 8 years ago, and will lose it again. I will never recommend anyone come to this Honda, or its service center. Full of liars and scammers, and they will act like everyone else is the problem. Save your time and money, and make sure you have a trusted mechanic to double check the scamming practices of these dealerships. read more

On December 17th 2020, I sent my 17 year old daughter to this location to get an oil change with a coupon clearly marked $49.99 plus tax. Mr Henry Jimenez the technician straight lied to her that they could not honor the coupon because they no longer carried that oil brand. Instead he charged her $73.74. When I called to inquire about what was going on, he brushed me off by asking what I wanted him to do in which I responded to him I wanted him to honor the coupon. He said he would call me back in 10 minutes. Has not done so till this day. A week later, I called to talk to the service manager Mr Gomez I think, who is never available. Left a detailed message and never received a call from him either. So my advice to anyone thinking about going there be warned the service is terrible. No one takes your complaint seriously including cooperate who I contacted about this matter as well. DO NOT GO THERE! TERRIBLE SERVICE ALL AROUND. You've been warned. read more

+++ I was a victim of fraudulent activity when buying a 2017 Honda Civic from Carson Honda, the salesman added a low-jack and Honda extended warranty on a brand new Civic that I did not agree to, that inflated the price of the 2017 Honda Civic to $28,000.00 . +++ Unfortunately the car was totaled the following morning, the insurance company Western General gap insurance ruined my credit score by taking 4 months to cut a check for Honda international finance company, and they still haven't paid Honda finance because they claim that the police report is missing. My credit score dropped to a all time low around 400. The dealership eventually adjusted the extra $7,000.00 in charges that I disputed by informing Carson Honda that I was going to the California attorneys Generals office to file a complaint. Western general insurance ruined my credit score, and how is it that I bought a new car that I only had for 1 day and after the Gap insurance claim was filed I still owe $2600.00 for the difference??? I was taken advantage of twice, I cannot believe that Honda international would allow Carson Honda to defraud people using the Honda name that had a good reputation for great automobiles....I am shocked that I was taken advantage of and Honda international allows dealerships to defraud innocent people. Michael Shannon 310-980-6125 read more

Carson Honda is a dealership was not a very happy experience for me. I am very very disappointed and highly upset on the service I received their service dept. On September 2nd. I came into your location which was recommend to me by my father to get all the service I needed done on my car. I spent 496.32 cents from an oil change to getting new tires put on the front of my car.  Where my complaint comes from is my tires. After i got my car serviced I started hearing a noise from my tire on the passenger side. I came back to the location where another service manager helped me, put air and turned my pressure light off.. The noise didn't go away so I return a 2nd time on September 20th where they had the same technician check my tire, he said the hub cap was loose but they fixed it and I should be okay with no more issue. Came out a 3rd time about the same noise on September 29th then they said again nothing was wrong with my tire just the hub cap for some reason not fitting right. I explained to the service manager how upsetting it is to hear noise period coming from my car with all the money i spent thinking I was coming to professionals to help me with my car overall as a customer I should not have to walk away with my car making any type of noise. They were very nonchalant about it took my car in and said okay they fixed it. And then they mentioned I had 2 nails in my tire. I was so upset when they told me and had to get to work couldn't wait another hour for that. Now after taking time off from work twice I started hearing the noise again but now on the driver side like if they just switched the tire from the passenger side to the driver side. Overall with that being said I am not pleased. I have  spent a nice amount of money here and the issue has not been resolved. Also, my light came on way before I had nails in my tire and a one of my tire seems always to be low which I mentioned as well but no one seems to really acknowledge what I am saying and just told me maybe I just need a new hub cap..  I need something to be done right away, I am highly upset that I am even going through all this .I never had a problem with any other dealership but yours. Especially over tires and I have been patient but something needs to be done asap to fix the problem. And after complaining to the actually manager of Honda Dealership Kris Kratky still nothing was done and it's been 3 weeks so they don't mind losing a customer they have so many more.. read more

Disappointing experience and I now question the integrity of Carson Honda. I purchased a new Honda Accord only to have to take my car in for service twice during the first week of ownership. The problem was they did not do proper pre-delivery steps before providing the car to me. I caught the issue myself. What's disappointing is I was told they would have a manager/director contact me with an explanation. That never happened. I will be filing a complaint with Honda and the BBB over what appears to be a falsification of signed paperwork they provided showing a tech performed these pre delivery steps. Sadly what stared off as a good sales experience turned very frustrating and a tremendous waste of my valuable time. Not what you would expect for a new higher end Honda car purchase. read more

This place has shitty system. Purchased a Honda CR-V 4 wks ago and I highly not recommending this place at al!!!! I had to return the car after I had it for 3 wks. read more

Just got a second car from here! This dealership takes really good care of their customers. The GM, Tim, goes above and beyond to make sure you're happy and ensures that you get the best deal possible. I wanted a black accord sport and due to COVID, inventory on the accord sports was limited, but Tim got me my car the next day after my inquiry. I am so happy with this dealership's service and beyond happy with my new car. read more