ALERT TO ALL USED CAR SHOPPERS IN THE METRO KC AREA! Cars Plus Credit IS the place to go for your used car purchase! My wife and I have purchased 2 cars from Todd at Cars Plus and have nothing but praise for the company's customer service. When buying a used car, there can always be some unexpected surprises after purchase but when these have occurred not once has Todd said "You bought it as is. It's your problem now." When we encountered a concern on the first car we purchased I called Todd and explained what was going on: his response, "Take it to any shop you trust, have it repaired and send me the bill." We did just that and the bill was paid within a few days after the work was completed. We live approximately 70 miles from the Cars Plus location and gladly drive that distance to do business with Todd. I am taking my grandson there this week to purchase a car; if I didn't trust the company and the man behind the company I certainly would not be taking anyone there especially a family member! read more

terrible dealership sold me a lemon with warranty claimed they did an oil change and forgot to close the oil pan which left me with an oil leak and refused to pay when the engine locked up. read more

After a month of owning the car and not being able to drive it due to cars credit selling me a lemon and telling me everything was okay with it mechanically, ended up needing a new timing chain and actuator, don't waste your time and money like me go ANYWHERE else read more

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They sell junk. When they see that you really know what to look for in a used car, they will not greet you.

Warning: Unethical and Dangerous Business Practices - AVOID at all costs! I am writing this on behalf of my elderly mother, an 80-year-old widow who was recently a victim of Car Plus Credit's deeply unethical and dangerous business practices. They knowingly sold her a vehicle that was unsafe to drive, putting her life and the lives of others at risk. My mother, who trusted them to provide a safe and reliable car, was sold a car that had critical safety issues. Within days it became clear there were issues, and she returned multiple times asking them to check and was told everything was fine. Within a month and 350 miles later the car was not drivable and when taking it to an independent mechanic was told there were zero rear brake pads, grooves had been worn into the rotors, the transmission fluid was extremely low and burnt, the cv axle was throwing grease and needed replaced, the serpentine belt was cracking, and there was no coolant. When she contacted the dealership to explain the situation and ask them to make it right, they refused to take responsibility and treated her so poorly; they dismissed her concerns and told her the sale was final, showing a complete lack of integrity or concern for their customers' well-being. They took advantage of a vulnerable person and are now refusing to correct their wrongdoing. Please, do not make the same mistake my mother did. This dealership's priority is profit, not safety. They are willing to put people in danger to make a sale. Find an honest dealer who you can trust to sell you a vehicle that won't put your life in jeopardy. Buyer Beware! read more

The car I looked at was completely rusted out on the bottom. I would take anything from here to a mechanic first. The salesman was a true jive turkey spewing out lies about this car, I question could even pass an inspection. Caveat emptor. read more

If I could give ZERO I would. Poor customer service and professionalism. Liars and con men. I do NOT recommend purchasing a vehicle from this place. read more

DO NOT TRUST THESE PEOPLE! They totally took advantage of my 80 year old elderly mother. Sold her a dangerous car that would have never passed inspection if it was inspected any where else than their OWN shop. 2 days after purchase the check engine light came on. She took it to the car lots 4 different times for them to just turn it off and tell her, " some times these lights come on for no reason" She then took it to a real mechanic. The back brakes were metal on metal, the serpentine belt was cracked numerous places and frayed, contained 1 tablespoon of burnt fluid in the transmission, both CV joints were throwing grease, that was just the serious repairs needed, costing her $1800. When she went to the car lots to show them the repair bill with hopes of some reimbursement, she was basically told by Todd to shut up, they didn't need to waste their time listening to her and she should just get an attorney. I am reporting to BBB and my sister is filing a grievance case. read more

My mother brought a vehicle January 8th,2025 and engine locked up February 6th, 2025 the warranty they talked her into purchasing that they said covered all major parts only covers $1500 when she called to inform them about what was going on with the vehicle the owner stated that its not they problem and that they are unable to do anything about it. The repair cost to fix the engine is $6700 my mother is on a fixed income how right is that. I don't recommend this place to not even my worst enemy the owner even had the nerves to get smart with my mother but God don't like ugly they are definitely going to get what they got coming to them. read more

Sold me a truck that I had nothing but problems with. Brought it to 2 different mechanics, both said the same thing. At this point its a few months after purchase and I called and explained the thousands in repairs I was facing, asked if there was anything they could do for me, the guy laughed on the phone. I requested to speak with the owner and he called me the next day. He was respectful, but simply explained there was nothing that he would do for me. I get it, it's a business, they are there to make money. It's just not how I would do business. I disclosed the needed repairs and traded the truck in at a legitimate dealership and bought something else. Thanks for the life lesson Cars Plus Credit! Never buying from a crap dealership again. Sincerely, An unhappy Marine Corps veteran, screwed over by Cars Plus Credit read more

Den of Thieves! Save yourselves! Just drive on past to the next preowned car lot, they sell junk! Don't let their clean-cut appearance and helpfulness fool you...foes! read more

I bought a 4 wd pickup several years ago and was very happy with it. Then my grandson hit a deer and destroyed it. About 6 weeks ago I bought a 2008 nissan titan 4 wd. It only had about 110,000 miles on it so I figured it would last a long time. The first week, it threw the front drive shaft because the bolts were only finger tight. A couple of weeks later I had to replace the passenger front CV Axle and the hub. I wasn't happy, but things happen. Then, last week we were 4 hours from home and the transmission went out.I put it in a shop in springfield and paid them to diagnose the problem. I then called cars plus credit and asked them to help me. This was just too much money to put in repairs and also be able to make my payment. I was told to have it taken from springfield up to their lot. Their mechanics were going to check it out and if they agreed it is the transmission, they will order one and put it in, on their dime. I paid a transport company to haul it from springfield to independence. I will be talking to the owner tomorrow morning to see what his plan is. I will update this and let everyone know if they really do fix it or if they try to make me pay for it. For now, I am giving them 3 stars. If they come through with putting a new transmission in and paying for it, I will definitely change it to a 5. read more

Broken promises They gave a written promised to fix the running board on a Lincoln Navigator i had purchased from them and didn't fix it. They said it would take a dealership to fix and just moved it out the way. The whole reason I bought the vehicle was because the running boards helped my grandfather get in the vehicle. These people are liars and not to be trusted. Would give no stars if i could. read more

Do not ever buy a car from these people. I bought a Subaru from them a few weeks ago and it literally lasted one day. My son drove it for 200 miles to Columbia Missouri and it blew a head gasket. The mechanic said that the dealer stuff the radiator with some type of sealant leak proof instead of just replacing the radiator and because of that it blew a head gasket. $4000. A complete waste of money. Take your money elsewhere. I plan on seeing these people in court. read more

Don't buy a car from here. They will take advantage of you. The car I bought had the cheapest tires (Westlake). It had new brake pads put onto glossy rotors and the steering pump and rack and pinion needed replaced. Not to mention the transmission fluid looked awful. I immediately traded it in. read more

I had a really good experience with these guys at cars plus credit,and I haggle with them from the start they were good to deal with best of all straight up w me on everything about my truck,I'm in there every week paying my payment,the guys are fast,professional. read more

USE CAUTION!! We bought a car from these guys a few months ago. The engine light came on almost immediately. We took it back 4 times for repairs, only to have their mechanic clear the engine error and tell us it was fixed. The salesman promised it would be fixed, or that he would pay to have it fixed by a dealership. I ended up replacing a part myself because they wouldn't. That didn't fix it. We tried to contact them again, and they said to use the warranty and take it to a dealership. Well, the warranty is garbage too, and we have no way to fix a car we just bought. Broken promises. Crappy product. And instead of "service with a smile" you get "service filled with lies." Need more proof? Look at all the 1 star reviews, going back years!!!! read more

do not buy from these guys!!! we told them from the start that i was a disabled veteran and i only got paid twice a month. they repoed my car on the 13th day!!! no i have no vehicle and my daughters softball gear is stuck in the repoed vehicle. the second vehicle they sold me has a bad transmission and after only owning it for a month it needs replaced. the dealership offered no help in fixing the blown transmission. stay away from these guys!!!! read more

DO NOT BUY FROM THESE GUYS!! THE OWNER HAS NO ETHICS AT ALL!!!!! The owner, Todd, is the single most unscrupulous person I have ever met. My wife, daughter and I came in on Monday to look at cars. We found one we really liked, but the air compressor didn't work. They said they would fix the compressor and let us know when it was ready to be picked up. I asked our salesguy (Michael) if I needed to put any money down to make sure it wasn't sold out from under me. He assured me that this car was ours. We were EXTREMELY interested in the car and would have paid cash for it when we bought it when the compressor was done. Tuesday came, I got a call from a different salesperson saying the compressor would be in on Wednesday. Wonderful. About 2:00pm on Wednesday, I received a call from Michael saying the compressor was fixed and that I could come get the car. I said I would be there in about an hour. 30 minutes later, I receive a call from the owner, Todd, telling me that someone else had just bought the car - cash. He then proceeded to tell me that I didn't have any money on the car and that he just has to sell cars, he has 10 to 15 other cars that we could look at, but that the car my daughter REALLY wanted had been sold. I told him that I asked on Monday if I needed to put anything down on it so this wouldn't happen, but that Michael told me no, it was ours. But apparently someone's word doesn't count for anything at all. How hard is it to wait just one more hour? Or even one day, if you sell so many cars a day or month? It doesn't hurt one bit, other than to potentially be true to your word? In fact, not once did Todd apologize and Michael even told us that he doesn't care if we buy a car from them or not. What's worse is that I had just praised Todd on Monday for responding to every review on Google, whether 1 or 5 stars. Well, Todd, I will personally do everything I can to ensure that anyone and everyone I talk to will know about this experience. And I will not stop telling people about the worst customer service experience I have EVER had, and trust me, I've had a lot. You do not deserve to be in business treating customers and potential customers this way. You have also proven to a potential repeat customer (my 16 year old daughter) that all used car salespeople are the same and should not be trusted. read more

I just purchased my 3rd car at Cars Plus Credit. Again I was given superb service with a smile! This will always be my dealership. I just recommended it to my lifelong friend. Todd, the owner has alwsys made sure I got what I wanted and needed....thanks Todd! read more

Cars Plus Credit - My newest ride! - Used Car Dealers Near Me - Independence, Missouri

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Great place to buy a vehicle, very honest. Found a truck that I been looking for and I'm from Texas, Todd made sure it was the truck that I wanted and even picked me up at the airport . Signed the papers and drove it back to Texas. Highly recommend buying a vehicle from cars plus credit! read more

Bought this car on Saturday. Died Saturday night. Called the dealership to see if they could help with the $2300 repair in any way. I have a wife and 6 children and work a job that only pay $11.00 an hour. I can not afford to fix the car. Dealership owner said they wouldn't help at all and that I should have expected repairs buying such a cheap car. I didn't expect perfection but I also didn't expect a lemon! Thanks for the paperweight. *note the guy who sold me the car called after I left a one star review and asked if I clcoyld take down the review. He said he wanted to help. But after I told him how much it was going to cost to repair he said he'd call me back. He never called back and never returned my calls after I tried to call him. ONE STAR! DO NOT BUY FROM THESE CROOKS! read more

We purchased a car from Cars Plus Credit this past weekend and it was a great experience! I have never had such a smooth buying process before, and we have bought many cars! Ron W. was very friendly and they had us in and out in our new car in under 10 minutes. I would definitely buy a car from them again! read more

I purchased a car in 2017 and had a wonderful experience. Todd lowered the price of my car by $800 when I decided to pay cash which has been a very reliable car, and I was also provided assistance after my purchase with professionalism. I am now looking to purchase another vehicle from them because they are trustworthy and don't try to rip you off. read more

Bought a car from them and everything seemed fine but the day after I bought it the check engine light came on and we agreed that they would fix the issue. It was a pretty simple fix. After I got the car back from them "fixing" it the problem was back less than 24 hours later and it seemed to be worse. I would not recommend this place to anyone. read more

The guys here literally have the WORST customer service skills. They are constantly rude and short with you. And every time we call with a car issue, they never call you back like they say they will. read more

Bought my previous vehicle, before this purchase from CarsPlusCredit, in 2006. I put 220,000 miles on it. Still has the original clutch in it...storytime is fun, but its going to be more fun when a mechanic thats NOT on your payroll explains to the judge (and your mech.) how you sold me a 27,000mi car with a failed slave cylinder, a salvage yard transmission, a previous wreck to the front end (all of which wasnt disclosed to me)- a car that was unsafe to drive, putting my & other people's lives in danger. I can afford to fux the car myself, but I hate to think of other people doing business here & ending up in the same situation that I'm in. read more

Have bought 3 vehicles and sold one for my sister to Todd. I have seen on different sites things that have been said about him and from my experiences with him, nothing could be further from the truth. For instance: I bought a 2002 Chevrolet Silverado from him 6 years ago and it still runs like a top, sure I have had to do some minor fixes but what vehicles don't, my son bought a 95 nissan from Todd 4 years ago during his junior year and he just sold it recently. Todd has good vehicles the only complaint I have is my own, that I didn't buy the king ranch he had there 3 years ago after I test drove it. His people are good people and I have never seen them mistreat anyone and a good testemant to Todd is that quite a few of the folks he had at the old location moved with him to the new location and have been with him for awhile read more

We went in legitimately interested in purchasing a vehicle and they had no time for us. Waited around, were dropped off by cart in the lot and told to look around. Impossible to find anyone. When we found one we had a couple of options as far as trade in or just straight up purchase and once he said he wasn't interested in the trade he reached out his hand and said sorry he couldn't help us and got up to help someone else. Would not recommend. Very disrespectful place. read more

If I had to purchase a car from this place again, I wouldn't. Don't get me wrong they have a nice selection of vehicles but they're customer service is ridiculous. They are very very rude and don't care about you as the customer they just want your money. I honestly don't believe they do a full thorough inspection on your vehicle when you purchase it as well. I bought a car from them about six months ago. I called to make a payment and they were very rude and obnoxious when making the payment. They were saying that I was behind on a payment when in reality I wasn't. They even tried to repossess my car. Before you purchase a car from Car Plus Credit make sure that this is something you really want to do. Read all documents fully and don't let them rush you they might have you sign up for a ridiculous warranty. read more

To start off, I knew I wanted an SUV but ended up going with a Ford Focus, decided I wasn't a huge fan and wanted something different. Todd told me it wasn't an issue and to find something on the lot that I liked better, ended up finding a Honda Pilot and fell in love!! Paperwork was super easy and it wasn't an issue that I wanted to trade in and they were all super helpful! Well, I ended up having an issue with the Pilot accelerating and had to get it towed, called and let them know what was going and they told me to bring it up and they would take care of all the maintenance at no cost to me considering I'd just gotten the vehicle. Dropped it off at 6pm, got it back the next morning with no check engine light on, full fluids, and everything running perfectly! Most car dealerships with no warranty/as is would've told me to basically get lost and deal with it myself but they were all around insanely helpful and helped take the stress off of everything going on. I HIGHLY recommend buying a car from them!!!! read more

We bought an SUV there on Nov. 11th 2017. Within a week the back heater quick working and a switch had to be replaced for the 4x4. When I called our salesman he said bring it in to our shop and we will look at it because you have a warranty. Brought it in (they had to replace a break light anyway) and was told by both their mechanic and gentleman working that day that the warranty didn't cover any of this... okay.. but we have only had the vehicle for 1 week and there is no heat and we have 6 kids... we ended up fixing it ourselves and paying for it. Right before Christmas we went up to speak to the owner about the repairs. The owner wanted to make it right and was concerned that he had not been brought in on this issue, but nicely wrote us a check for the heating element that needed to be replaced... HOWEVER, we have now had the Tahoe for 2 months as of last Thursday and the front breaks and rotors are bad, the struts are leaking, and the back breaks have MAYBE a month left before they go as well. Our mechanic is here in Independence, has a shop on Noland, he's response is that this vehicle should of never passed inspection. So now we are putting even more money into this vehicle... UGH.. I'm not saying that this is a bad dealership or bad people because you take risks buying a used car, what I am saying is buy with caution. This SUV has caused us SO much more money right out of the gate then we had ever expected. But we have to have a safe vehicle for our children. PS.. Just got another call that the parking break is shot too... :( read more

DO NOT GO HERE!!!!!!!! These people are so rude and disrespectful! Literally no customer service skills at all. I thought I was doing the right thing by calling them and letting them know I would be a couple days late on my payment (JUST A COUPLE) remind you Im NEVER late. Anywho, I spoke with Tony and he immediately caught an attitude and started to become sarcastic and rude. I began to speak and he hung up in my face. Oh hell no, How rude. I called back and I said Tony did you just hang up in my face? He said Yes I did now what do you want? I was in shock I said you're rude as hell that's NOT how you treat customers and I asked to speak to his manager Todd. Of course Todd got on the phone lying smh. First Todd told me he didn't hear the conversation then he lied and said he heard it. Then had the nerve to ask me what would I do if someone was going to be late? wouldn't I do the same thing. I immediately started going off. HELL NO I wouldn't. You being in a business you need to talk to your customers with respect you don't just hang up in somebodies face. Then talk to them crazy. Especially with me calling and letting you guys know. I've been dealing with This car lot for over 2 yrs. The cars run crappy its always something wrong. I sent people here to get cars and they have problems as well. Fix those attitudes and start working on those shitty ass cars. Tony just sits his fat ass at that desk and talks crap to everybody over the phone. Todd puts people in shitty cars that he knows have problems. I wouldn't recommend this car lot to anybody. Its horrible. SO NOT WORTH IT !! I think all these good reviews are people that work there because everytime I go in for a payment somebodies complaining about a problem their having with their car. read more

This man isn't to be trusted. This car was wrecked and there's no mention of that in the car fax. Because he fixed it. Resold it and did a crap job. Ya I have a warranty that I agreed to and I'll get the car fixed at my expense.by a professional mechanic not the joke you use and I've learned my lesson dealing with people like you. Independence mo is smaller than you think and I'm not done getting the word out. People need to hear my story. What you did and don't do. See ya next in google reviews. And face book etc. even if it stops a few people from your lies and bs. It's well worth my time. I want nothing from you. Let's be clear.... nothing. It's clear to me what you are... and I'll will never do business with you and hopefully anyone who takes the time to read this won't either. They're are plenty of crook free dealerships in this town. Keep this up and I'll put a video of this car and what you did to it online for proof... just take it for what it is I got screwed by you guy. Cars plus credit screwed me and my family all they want is your money and this inspection done by a mechanic that only works for them???? I'll find out what's wrong with this car and get a written report from the mechanic on what you clearly missed and I'll post that too. read more