TOTAL DISGRACE! Complete IDIOTS! They faked a signature on a REGISTERED package and stuffed it in a…read more"parcel locker". Recipient does NOT have a parcel locker nor a PO Box there! No way shape or form is this acceptable on any level! Registered mail is to go to the address and get a signature! Couple this with their refusal to respond to ANY form of communication! No one has been able to get in touch with them about this! Judging by the overwhelming negative remarks here this PO needs a 100% overhaul! ALL FIRED starting with idiot post master! I'm sending numerous complaints up the chain over this one!

It's absolutely just this location. Every other post office I've been to has had wonderful people…read more The maybe 20 year old working there was rude and repeated herself so many times, even though she was wrong. Common sense isn't so common. The day before, the women were polite, courteous, and helpful. One of them was working the day I'm writing about and just rolled her eyes over the young lady with earbuds and no logic.

Keyonna was an absolute help and friendly person! Highly recommended - I rather commute 7 minutes…read moreto this post office then my local post office location.

The staff here are so friendly and helpful! I noticed that they do passport applications as well.read more

The woman at this post office was very polite and explained everything so kindly. I've never been…read moreto such a friendly post office before.

I would go out of my way to come to this post office- so friendly and courteous- their staff is…read morewonderful with kids and customers!!

I am so upset about the service I received from the PO. I had them send a box to Memphis,…read moreTennessee. My cousin never received it. It was a birthday gift. So I went in to have them track my package and it was somewhere in Huntsville, TX. on the side of the road is what he said to me. He gave me a phone # to call to get my 100.00 refund for the insurance claim. No one will answer or respond to my call. What poor service. I will not be using USPS ever again. UPS IS VERY DEPENDENT! I can count on them for better and faster service.

I came to ship an order for my small business, since this location allegedly has a self-serve…read morekiosk. The outer doors were locked when I tried to enter around 6:50pm. So I guess they close the entire building at 5pm. And don't keep the PO box and self-service area available after lobby hours.

It's a typical USPS - long wait times, only 1 or 2 staff members at the counter serving customers…read morewhile the others are in the back office, staff are never friendly and lack basic customer service skills. That's pretty much the trademark of any USPS location, which is quite sad. The location is spacious and has self service options which makes transactions better without having to interact with the staff. Plenty of parking available and the location is convenient.

I have had repeated negative experiences with one particular employee at this USPS location, and…read moreafter today I finally feel the need to say something. The employee's name is Winn. I actually had to ask another employee for her name because, ironically, she was not wearing a visible name tag. Every time I come into this location, Winn is consistently rude, dismissive, and visibly irritated with customers. I have personally seen her roll her eyes, speak to people with an attitude, and make customers feel like they are an inconvenience simply for asking for help. I work in customer service myself, so I understand that not every day is easy, but this kind of behavior toward the public is completely unacceptable, especially when it appears to be a repeated pattern. Today I had a passport appointment scheduled for 12:00 PM. I arrived early around 11:20 to see if there was any possibility of being helped sooner since there were several employees working at the front. I was told that the employee who handles passports was on break, which I understood. I came back around 11:45 and continued waiting. There were multiple employees at the counter, yet no one seemed willing or able to assist with passport appointments, and I was left waiting along with other customers until the one specific employee returned. I understand that employees are entitled to breaks, but if appointments are scheduled for a specific time, management should have proper coverage in place so customers are not left waiting because only one person is apparently able to perform that service. What completely changed my experience was CASSANDRA. She was exceptional. She was kind, professional, welcoming, and genuinely helpful. She made conversation, treated me like a person, and made sure I was taken care of. Her customer service was exactly what you would hope to receive when walking into a public service location. Management should absolutely recognize her because she made up for several frustrating experiences I have had here. At the same time, management seriously needs to address Winn's behavior at the front counter. This is not about one bad interaction. I have witnessed this behavior toward multiple customers on multiple visits, and even people I know who use this location have commented on the same employee's attitude. Customers should not have to walk into a USPS location wondering whether they are going to be treated with disrespect. Winn's repeated behavior should be formally addressed by management, and I genuinely hope this complaint is taken seriously. Cassandra proves that professional, respectful customer service is absolutely possible at this location. I would love to leave 5 stars for Cassandra but I'm leaving one so that this gets attention towards the other employees inattentiveness

missing mail. this place took possession of my item. they scanned it proving they got it. then it…read morenever moved again since 2 weeks ago. I cannot replaced what in that box. they will not answer phone either . I think the wireless must be stealing because so many other reviews say the same thing. then can't even talk to them to figure it out. how can this happen? do they just scan it then steal the mail? if my package just disappeared this is going to be a huge problem if I have to drive down there

I have been using this post office for 30 years. I've never had any issues with the service, and…read morethe employees have always been friendly and helpful. Unfortunately, I can only give it 3 stars though because I've watched this post office decline over the years, and quite frankly, it's embarrassing to have my local post office look the way it does. I have taken a few photos of the outside of the building showing the building needing repairs, as well as the dead and overgrown landscaping. This post office was once very nice, and pride was taken in the upkeep of the building and grounds, inside and out. I'm not sure who to send a formal complaint to, but I am really hoping something can be done.

The folks at this little post office in Irving have helped me with my Poshmark business. When I…read moremoved here from El Paso, I moved with four bedrooms worth of clothes, shoes, purses, and it all has to go. I'm keeping just the minimum so I put my stuff on Poshmark the sales have been brisk so every day almost I have to pack up my sales put on the shipping label that Poshmark emails me and take it down to the post office because it won't get there by itself in mail itself lol. These folks see me on the regular and they're always friendly. Thank you folks at the post office for your service.

I switched to this for most of my post office needs after such poor service in other areas…read more Sometimes they open late?. But, Horace and the other lady at the counter are awesome at their job. Keep it up!

I once would tell folks that this was the best postal location hands down. However lately the moral…read moreseems down or maybe they just have employees who are providing poor customer service, but I've gotten where I dislike this location but still come here because they carry the best variety of stamps, opened longer than my local office and this is gonna sound horrible, the customer service here is still better than my local post office. On this evening, I overheard one employee talking to a customer in a very snarky tone. Yes I realize that times have changed however you don't have to make someone feel little by saying things to make them feel stupid. Another lady asked a question and was told that she would need to Google the answer to that. I hope I've just come at a bad time (although it was NOT busy, there were three employees and like four/five customers) and that this isn't the norm to be expected.

I like that this location is open until 10 pm on weekdays, making it very convenient to come for…read moreany last minute shipments such as taxes. While it was empty inside when I stopped by on Friday evening, it was still a little unprofessional for the employee to be on a phone call during my entire transaction (before I got there, during and after I left was the same continuous phone conversation)

Been in twice on Saturday morning and the customer service was great. Easy in and out to send a…read morepackage.

As a small business owner, I need access to the self-service kiosk. This location doesn't have one…read moreand in this age I think every USPS needs a self-service kiosk. Not all of us can make it to the post office during the lobby's operational hours. Bummer man.