This post office is close to an area that I am in pretty frequently. Although I'd seen it for…read moreyears, I had never stopped in. I did need stamps however and for some reason I always like to buy them directly from the counter. I know post offices have machines I know that also you can get stamps at grocery stores and the big box warehouse stores but I always prefer the selection that you get by going directly to the post office. On this trip to the post office I was greeted very cordially by the counter people. When I told them that I would like to see the selection of stamps they promptly put several different sheets in front of me and also even went to the back to get some more of that they did not have up front. The gentleman was very patient while I decided how many sheets of which stamps that I wanted. Once I had made my selection he politely asked me if there was anything else that I needed and when I said no he thanked me for coming in. So many people are so critical are postal workers and post offices and I really think overall they do a great job considering the volume of business that they have.

TOTAL DISGRACE! Complete IDIOTS! They faked a signature on a REGISTERED package and stuffed it in a…read more"parcel locker". Recipient does NOT have a parcel locker nor a PO Box there! No way shape or form is this acceptable on any level! Registered mail is to go to the address and get a signature! Couple this with their refusal to respond to ANY form of communication! No one has been able to get in touch with them about this! Judging by the overwhelming negative remarks here this PO needs a 100% overhaul! ALL FIRED starting with idiot post master! I'm sending numerous complaints up the chain over this one!

Keyonna was an absolute help and friendly person! Highly recommended - I rather commute 7 minutes…read moreto this post office then my local post office location.

The staff here are so friendly and helpful! I noticed that they do passport applications as well.read more

The woman at this post office was very polite and explained everything so kindly. I've never been…read moreto such a friendly post office before.

I would go out of my way to come to this post office- so friendly and courteous- their staff is…read morewonderful with kids and customers!!

I am so upset about the service I received from the PO. I had them send a box to Memphis,…read moreTennessee. My cousin never received it. It was a birthday gift. So I went in to have them track my package and it was somewhere in Huntsville, TX. on the side of the road is what he said to me. He gave me a phone # to call to get my 100.00 refund for the insurance claim. No one will answer or respond to my call. What poor service. I will not be using USPS ever again. UPS IS VERY DEPENDENT! I can count on them for better and faster service.

I came to ship an order for my small business, since this location allegedly has a self-serve…read morekiosk. The outer doors were locked when I tried to enter around 6:50pm. So I guess they close the entire building at 5pm. And don't keep the PO box and self-service area available after lobby hours.

It's a typical USPS - long wait times, only 1 or 2 staff members at the counter serving customers…read morewhile the others are in the back office, staff are never friendly and lack basic customer service skills. That's pretty much the trademark of any USPS location, which is quite sad. The location is spacious and has self service options which makes transactions better without having to interact with the staff. Plenty of parking available and the location is convenient.

I have had repeated negative experiences with one particular employee at this USPS location, and…read moreafter today I finally feel the need to say something. The employee's name is Winn. I actually had to ask another employee for her name because, ironically, she was not wearing a visible name tag. Every time I come into this location, Winn is consistently rude, dismissive, and visibly irritated with customers. I have personally seen her roll her eyes, speak to people with an attitude, and make customers feel like they are an inconvenience simply for asking for help. I work in customer service myself, so I understand that not every day is easy, but this kind of behavior toward the public is completely unacceptable, especially when it appears to be a repeated pattern. Today I had a passport appointment scheduled for 12:00 PM. I arrived early around 11:20 to see if there was any possibility of being helped sooner since there were several employees working at the front. I was told that the employee who handles passports was on break, which I understood. I came back around 11:45 and continued waiting. There were multiple employees at the counter, yet no one seemed willing or able to assist with passport appointments, and I was left waiting along with other customers until the one specific employee returned. I understand that employees are entitled to breaks, but if appointments are scheduled for a specific time, management should have proper coverage in place so customers are not left waiting because only one person is apparently able to perform that service. What completely changed my experience was CASSANDRA. She was exceptional. She was kind, professional, welcoming, and genuinely helpful. She made conversation, treated me like a person, and made sure I was taken care of. Her customer service was exactly what you would hope to receive when walking into a public service location. Management should absolutely recognize her because she made up for several frustrating experiences I have had here. At the same time, management seriously needs to address Winn's behavior at the front counter. This is not about one bad interaction. I have witnessed this behavior toward multiple customers on multiple visits, and even people I know who use this location have commented on the same employee's attitude. Customers should not have to walk into a USPS location wondering whether they are going to be treated with disrespect. Winn's repeated behavior should be formally addressed by management, and I genuinely hope this complaint is taken seriously. Cassandra proves that professional, respectful customer service is absolutely possible at this location. I would love to leave 5 stars for Cassandra but I'm leaving one so that this gets attention towards the other employees inattentiveness

Stacia answered the phone on the 2nd ring. I've called many post offices before and most never…read moreanswer so this was a pleasant surprise. She was really helpful and quick to get my information and work toward resolving my missing mail issues. Very happy to see at least somebody at the USPS still cares about customer service. Thanks Stacia!

missing mail. this place took possession of my item. they scanned it proving they got it. then it…read morenever moved again since 2 weeks ago. I cannot replaced what in that box. they will not answer phone either . I think the wireless must be stealing because so many other reviews say the same thing. then can't even talk to them to figure it out. how can this happen? do they just scan it then steal the mail? if my package just disappeared this is going to be a huge problem if I have to drive down there

The folks at this little post office in Irving have helped me with my Poshmark business. When I…read moremoved here from El Paso, I moved with four bedrooms worth of clothes, shoes, purses, and it all has to go. I'm keeping just the minimum so I put my stuff on Poshmark the sales have been brisk so every day almost I have to pack up my sales put on the shipping label that Poshmark emails me and take it down to the post office because it won't get there by itself in mail itself lol. These folks see me on the regular and they're always friendly. Thank you folks at the post office for your service.

I switched to this for most of my post office needs after such poor service in other areas…read more Sometimes they open late?. But, Horace and the other lady at the counter are awesome at their job. Keep it up!

I once would tell folks that this was the best postal location hands down. However lately the moral…read moreseems down or maybe they just have employees who are providing poor customer service, but I've gotten where I dislike this location but still come here because they carry the best variety of stamps, opened longer than my local office and this is gonna sound horrible, the customer service here is still better than my local post office. On this evening, I overheard one employee talking to a customer in a very snarky tone. Yes I realize that times have changed however you don't have to make someone feel little by saying things to make them feel stupid. Another lady asked a question and was told that she would need to Google the answer to that. I hope I've just come at a bad time (although it was NOT busy, there were three employees and like four/five customers) and that this isn't the norm to be expected.

if I could give negative stars for the attitude of the employees here, I would! Clear, reasonable…read morequestions are met with condescension. Absolutely disgusting "customer service," especially from the female working. Mail something yourself in the lobby or go elsewhere, the staff here hate their jobs & love ruining your day.

I've been here a few times on a Saturday morning and when I come it's quiet, clean and I don't have…read moreto wait long. There tends to be only one person working the front counter on this day. If a person is prepared and have their packages ready to go it won't take you long at the counter or to wait. The parking lot is a decent size but I can see it getting filled up pretty fast if it's a busy day or around the holidays. So my rating can only be for the Saturday's that I come here.

Been in twice on Saturday morning and the customer service was great. Easy in and out to send a…read morepackage.