Ramon and Eric did an outstanding job on our home on Lakeshore Dr. A water leak from our…read morerefrigerator warped our kitchen floor. Tom with Absolute Restoration got us dried out and Ramon and Eric did the refinish and installation of an extension of our hardwood floor. We absolutely love the outcome and would wholeheartedly recommend them! And I'm fussy. :)

Outstanding costumer service, meticulous and efficient with his work. Very satisfied with the job…read morehe did on our wood flooring project. Resurfaced floors look new, better than they did when first installed 20 years ago.

Very inexperienced employees. They spent most of the time arguing about the proper way to use the…read moreequipment and seemed confused about what they were doing. They damaged multiple walls and when I mentioned something they blamed it on my dog, I don't even have a dog. They left a mess when they were done and found empty beer cans in my garbage. Just to be clear, this is a review for Mitchell carpets located at 8005 Sheridan rd. In Kenosha. Owned by Jeff Pedersen

We went to Mitchell carpeting for carpet in our bedrooms. My…read morehusband and I agreed on the carpet we wanted right away. The guy came out and measured and said he would call us back the next day with an estimate. 3 or so days went by and then we ended up calling them and he had our estimate right in front of him. Not sure why it was taking so long. The installers came 2 weeks later and worked efficiently to install all 3 bedrooms in just under 2 hours. They were a little messy. They left black scuff marks on the wall by our front door. Not sure how they managed that. Mitchell was very nice and their prices were very competitive. We would use them again in the future.

Service - outstanding Product quality - excellent…read more Installation - great Highly recommend

Carpet and padding quality is excellent…read more Carpet and padding removal and installation was amazing. Carlos did an excellent job -- paying attention to every detail. New carpet and padding cut, trimmed, and placed to perfection. Super clean up during and after removal and installation. Price was competitive with other companies. Excellent value especially the removal and installation.

POTENTIAL CUSTOMERS BEWARE!!: My Affordable Floors sold me a defective product. Within 1 year, our…read moreflooring began falling apart (bowing, separating) in our kitchen and our basement where MAF installed the product. We contacted MAF and notified them of our issue. Despite our pleas for help, My Affordable Flooring will not do anything to rectify the situation other than notify/file a claim with the manufacturer/distributor, because this is a "product issue." Below is a recap of our experience spanning over 4 months with delayed responsiveness from MAF. Thousands of dollars spent with no resolution. · 2/27/21 - Called MAF and left voicemail. Explained we are experiencing problems with the flooring and the install was less than a year ago. · 3/3/21 - Contact from MAF requesting pictures of defective flooring. · 3/4/21 - Photos of defective flooring sent to MAF via text, as requested. · 3/8/21 - No update from MAF. Contact to MAF & confirmed receipt of photos. Told that Project Manager (PM) needs to review photos and that "we'll be in touch soon." · 3/16/21 - No update from MAF. Contacted requesting update. Site visit to our home scheduled for 3/22/21. · 3/22/21 - MAF PM visited our home to inspect the defective flooring. Told us they have been getting reports of issues with this particular brand of flooring. He said he will contact distributor this afternoon. · 3/31/21 - No update from MAF. Sent an email to PM requesting update. Received error message reporting his email does not exist. · 3/31/21 - Left voicemail at MAF office requesting update. Rec'd return voicemail stating that office staff asked PM on 3/29/21 for update and didn't hear back. Also informed us that PM's email has not been set up yet and to call him directly. · 4/5/21 - Telephone call to PM. He says someone at the distributor(?) is on vacation and he will file a claim and get back to me this week ((NOTE: he originally said the claim would be filed 3/22)). · 4/10/21 -No update from MAF. Call to PM requesting update. Stated claim has been filed with distributor. PM also explained that MAF will not replace the flooring and it is up to the distributor. · 6/21/21 -No update from MAF. Call and left voicemail requesting call back. We did not receive an update in over two months since the claim was submitted per PM. Email from new office manager stating "unfortunately, there is nothing we can do right now until we hear back from him [distributor] letting us know what's going on".

This company refinished our hardwood floors. For the most part, they did well. We missed one nail…read morein our preparation and no one from their crew could be bothered to remove it, so they just went around it. One spot on the floor did have a deep stain, so they loaded it up with putty. I've included a picture of what passed as "acceptable" to the owner without me spending another $400 to match and replace those few boards. *What was worse, though, was the attitude of the rep and the owner. The rep we worked with, Jason, thought it was ok since we were just going to put a dresser over it. (Uhm, what about the next owners??) The OWNER of the company, Kim, had the nerve to actually call our $1650 job "POCKET CHANGE" to my face!! Yes, those were his words! I would guess it was "little guys" like us that helped build his business. He seems to have forgotten....*

Shane was extremely helpful in helping us decide our carpet for our basement. He listened and…read morehelped us with something in our budget. Ivan and his team were very professional and did our install very efficiently and in a timely manner. Highly recommend the entire Carpets Plus team for all your flooring needs.

They are the absolute best- I highly recommend! I've been gradually updating my house, so I've…read moreworked with them on a few projects, and it's been nothing but top notch service and results. My basement flooded and they were quick to order and flexible on installing. Friendly, knowledgeable, and professional from start to finish.

We just finished a flooring project in our home, and I can't say enough good things about this…read morecompany. The whole process was simple and stress-free. Our consultant (Tom R.) came out to our home to measure and talk through our options -- no pressure, no upselling. After that, I went to the showroom where I could take my time looking at samples until I found the right one. Once I made my selection, installation was scheduled and finished within a few weeks. The team stayed in constant communication, and the results are beautiful! What really stood out: 100% communication 100% quality workmanship Completion right on time If you're in or around Waukesha and need new floors, this is definitely the company to trust.

In my opinion, if there is one factor any successful company needs, it is reliable and…read moreknowledgeable customer support. My New Floors Inc. really hits a home run in this department with Max Shaw. Max provided clear concise answers to all of our questions regarding the best flooring to select for our home's main level (a gorgeous Godfrey Hirst Pure New Zealand Wool Carpet) and he made cost effective recommendations for attractive, affordable, yet durable flooring options to use in our rental properties. Our experience with Max was so different than past experiences with "big box" flooring installers. The big box in-store help doesn't exactly inspire confidence in the product knowledge area and their installation "experts" were actually low-paid, unprofessional subcontractors. This certainly isn't the case with My New Floors Inc. Our experience from showroom to install was impressive!

They did some great stamped and decorated concrete we are so happy with the job it looks so nice. I…read morehighly recommend them if you're looking for concrete work.

Replaced patio. Did an amazing job. One day to start and complete patio. Patio included an egress…read morewindow. Perfect design, looks like egress is part of design and blended perfectly. Phil's crew is very professional and will answer any questions you may have during installation. This is my third project with Southeast construction, and any future concrete projects will be done by them. I highly recommend Phil, and Southeast construction.

It is deeply troubling that this review was posted, given that Carpet Town has attempted to please…read moreMr. Mc Gee in multiple ways. A: If it was so "deeply troubling," perhaps your company should have done the job properly in the first place & not told half the story in your claims. My rebuttal includes the first sentence of most of her paragraphs. So in the words of Paul Harvey...I give you, "the rest of the story: CLAIM: He came in within a couple of weeks prior to his moving into his home... A: I was told this, "was not a problem," by the salesman, Tom, & install would be done on time. To save me money, Tom suggested he could have his "best guy in the city" do it for me; coincidentally one of CT's installers, or so I was told. CLAIM: His LVP was installed on September 25th 2019... A: And the carpeting on the 23rd. Darn right I called as the job wasn't finished! (See the picture with the carpeting laying over the LVP.) YOUR people did not complete the job when the LVP was installed. Further, YOUR guy did NOT come on Fri, Sept. 27th as you claim, he came on Monday, Sept. 30th & tried to fix it. I was told someone would come on Friday the 27th; they never showed, I called & was then told someone couldn't be there until AM of Mon, Sept. 30th. CT's rep didn't actually come until a week after she claims. When CT's rep's attempt to fix the floor didn't work he stated, " I don't know what the problem is." On Tue, Oct, 1st, he simply dropped off a cleaner outside our front door? Now they wanted ME to "fix" a bad product! That didn't work so I called the office again, the rep told me he would put in a claim which could take 4-6 weeks to square away. On Fri, Oct 4th, at 12:18pm I recd a call from the rep stating he may have found a remedy & asked if I'd be home. Later that day he came and finally fixed the LVP. I have a time-stamped picture taken! That is also when I asked him how the installers could leave as there was clearly something wrong. CT's rep said, "They don't really pay attention to that kind of thing. They simply come in and do the install." So...that will help in "clearing up" the actual timeline! CLAIM: Jonathan Werner, sales manager, called Mr. McGee on October 21st asking for the outstanding balance of $1,111.31 that he owed since the installation... A: Actually I called Mr. Werner who had to call ME back since he was not available. He was NOT calling to ask for the outstanding balance! Jonathan first offered to knock off the $111.31 to make it an even $1000. But as the job had not been completed on time, there are still outstanding issues (to this day,) & their screwing around required me to miss work days, a credit of just over $100 was a joke! Jonathan stated, "I will have to speak with the owner and get back to you." CLAIM: On October 30th, Wendy Werner, owner... (skip to last sentence) He agreed to call at 7am on Tuesday, November 5th. He never called... A: Actually, I did call at 7:32am on Nov 5th, and left a message on the voicemail. NO ONE ever got back to me. I was in a meeting all day in DeForest & for you intrepid readers, you'll find out in her next paragraph, I was involved in a car/ deer crash which totaled my truck. OH, and, Wendy, why are you suddenly referring to yourself in the third-person on your account? That's weird... CLAIM: ...On that day he mentioned for the first time that there might be a flaw in his carpeting.... A. This was NOT the first mention of issues with the carpet installation. I called & spoke with Tom on Mon, Sept. 23rd after the install as the seams in the carpeting were (and after 2 months, still are) very noticeable. In fact, Tom came out to look at the carpeting on the morning of Sept 24th! Wendy's facts are again, a bit lacking in accuracy. CLAIM: One week later, on November 18th, Wendy left a message... A: Actually Wendy called my wife at work & left a threatening message on her voice mail as well as mine. Despite her company still not standing behind their product/ installation, it wasn't worth taking CT to court over a few hundred dollars as they have already cost me more in wasted time. So they got their money! It is very sad when an owner of a company does not stand behind their service and their product, then only tells part of the story. Pictures: CLAIM: The LVP picture is before we made the effort of cleaning it. A: Yes...but like your business, you didn't complete the job; in this case, of looking at ALL of the pictures. See, I also posted a picture of the difference after the CT rep fixed a 4x4 section. But keep up the good work, Wendy... CLAIM: Carpeting picture shows some loose fibers. A: If Wendy would've sent someone out as Wendy said, Wendy would know that the "fibers" that are letting lose on one end. The other end is still attached to the base of the carpet meaning the carpeting is letting loose! Wendy just makes assumptions. Don't be a Wendy!

We just had vinyl take the place of the icky kitchen/ hallway carpet (who ever thought kitchen…read morecarpeting was an intelligent idea?!). We rent, and since we had the kitchen and hallway cleared for reorganizing and cleaning purposes we asked the landlord to have it replaced. We offered to check around for prices, making it easier on our very nice landlord and letting us find a pattern we liked at the same time. The salesman was helpful and gave a very close estimate to what the final cost actually ended up being. After the visit, they sent someone out to take the precise measurements so they could make the estimate. He was the silent "gets his work done and leaves" kind of guy. No complaints about him, just not very sociable. Today, two young men came to install the flooring. They were very polite and did a wonderful job with the installation. While working, they listened to their music with headphones instead of a blaring radio which was quite nice. They moved the refrigerator out of the way for us and put it back in place when they were done. It does cost $30 per appliance to have it moved, but the money is worth every penny; they ended up having to remove the handles as well as some of the door molding in order to get it through the door. Carpet Town does not charge for removal/ reinstallation of the shoe molding along the wall they have to take out during the installation. Some places do charge for this. Only one little complaint, not enough to knock off a star but worth mentioning: dudes, after all these generations of women NAGGING you to put the toilet seat down you have not figured out how to do this! I had to put it down... twice. Otherwise, very good service. They have done other work in this building over the years, and anyone who has lived here has loved the results... except for that icky kitchen carpet (but that's not Carpet Town's fault, that's just a bad idea on the buyer's end). Highly recommended.