They did a great job. I was in no hurry so they scheduled the installation on the date I…read morerequested. It looks like a new room. I will definitely return with other projects. Great people. D Morris, Sharon WI

Unprofessional. Contracted out through Lowe's. Wasted a month and prevented me from getting my…read morefloors updated before move in. I'm pretty livid about the entire experience. After deciding on my floors at Lowe's (LVP) I was told that this company would be contacting me within a day or two. However after multiple no-responses requiring follow-up after follow-up, a tech came out to measure my floors. The guy was polite and did his work, but after that they never contacted me again. I went into Lowe's and Lowe's reached out to them directly. A week later, still no follow up. I went back to Lowe's and ended up just buying the flooring myself. May be returning it if I can't find anyone to install it. Worst experience with a contractor to date.

The Carpet Corner expertly installed luxury carpet in my house in a timely manner. I feel the…read moreprice was fair and they were friendly and professional. A+

Terrible customer service. Two guys sitting there not talking. Just as I was walking out they asked…read moreif I had any questions. So lazy.

Great products and people. Can't say enough about Bartz's. Kelly was super to deal with in…read moreselecting our new Coretec LVP flooring. Pat and his crew did a great job installing our new floor. We were very satisfied and will be back!

what a great family business! Short story-…read moreI was at a local lumber yard, and I got out of my truck to load a bag of insulation. two young men from Bartz were loading some materials into their truck. As I walked to the material I needed to load, one of the young men walked over to me and asked if I needed help. I'm sporting a cane post knee surgery. The young man loaded my item into my truck. At this point, both introduced themselves. I thanked them, and then I told them I had been purchasing flooring from Bartz for 40 years. they thanked me for being a loyal customer. We need more young people like this!! I will continue to do business with Bartz and refer my friends to them!!

Selected carpet at the store as my Contractor recommended them. Sales never followed up with my…read moreselection options, pricing, availability. My PM had to follow up with them weeks later, then they scheduled an install date. Weeks later on install day, the company EMAILED (not even a phone call) our PM saying that oops, sorry, they forgot to order the carpet. We are hosting a major event at our house and told them it has to be in no later than a week. They said they would put us first on the new install day. then morning of, call and say they will be there between 12 and 2. As of 2:30, still have not shown up. Called and spoke to manager, he was totally unremorseful, and said they would be there by 3pm. Again, pushing my subcontractors back another day because now they can't finish painting touch ups until tomorrow, date of our big party. Very stressful and unhappy with the experience working with this company, and I'm not sure they will be the preferred vendor of our Contractor going forward. Be warned if you value your time and schedule.

Excellent service! Our lower level flooded, and we were at a loss about what to do with regards to…read morereplacement flooring. The team was able to provide expert advice and solutions for moisture barrier padding and carpet. They made the whole process a pleasure. I had no idea they were in our backyard Burlington area, until co-workers at Burlington hospital shared their fine reputation. Then came the installation. The installers were considerate, professional, and did a superb job. Overall, an excellent experience. Lisa Teubel

Shane was extremely helpful in helping us decide our carpet for our basement. He listened and…read morehelped us with something in our budget. Ivan and his team were very professional and did our install very efficiently and in a timely manner. Highly recommend the entire Carpets Plus team for all your flooring needs.

They are the absolute best- I highly recommend! I've been gradually updating my house, so I've…read moreworked with them on a few projects, and it's been nothing but top notch service and results. My basement flooded and they were quick to order and flexible on installing. Friendly, knowledgeable, and professional from start to finish.

They installed lvp flooring in my kitchen and entry. They did a fantastic job. They are really easy…read moreto work with and my floor was installed within 2 weeks. I'm very pleased with my experience.

Well, this company seems to be a 1 star or 5 stars, nothing in between. Unfortunately, we got the…read more1 star experience. It started great when we stopped in & spoke with Tony about redoing our kitchen floor. Picked out what we wanted & scheduled for Tony to come out 2 days later to measure & provide an estimate. The estimate was emailed to us by the end of the day. The price was a little higher than another we received, but like others, got a good feeling from Tony so we accepted it and paid 1/2 for the deposit. Told the remaining amount was due when the job was completed. This is when things began to unravel... Scheduled the install (which was to take 1 day), were told they would be out b/t 9-10am. 2 of the 3 young men arrived at 10:30 am. I was told the lead, Jeremy, was running late. Apparently without a lead, the other employees are just paid to unload the supplies, work at molasses speed & take multiple cigarette breaks. When Jeremy did arrive, work actually began to happen & they busted out the job. BTW this was a "floating" floor, so they did not have to rip up the old one, just install the new one over it. As their work day ended, I was informed that the transition strips were backordered, but they would have them in a few days and would call us when they arrived. Because the job was not complete, I chose to not make final payment in the thought-we won't be a priority if they've already been paid in full, which Jeremy agreed with. After no call for a week, I called them to inquire about the strips. I spoke with Kathy (office manager??) who informed me that the strips had come in, but they weren't happy with the color & sent them back. OK, but why not call & let us know this??? Another 2 wks. pass with no communication from VDF, my husband called to check the status & was told they were in & scheduled for them to come out a day or 2 later to install them. Again, why do we need to call them??? Jeremy & another young man arrives when scheduled & shortly after informs me that they didn't send him with enough strips to complete the task. This is where things really get to the point when you have to wonder how this business is still open.... Jeremy tells me that they are going to go back to the shop & check to see if there is more available. If not, he personally will drive out to their supplier (I believe he said it was in Elk Grove Village) and get more so that he can finish this job today. I asked him to have someone call me when he got back to the shop to let me know if I was waiting for him to come right back or if he indeed had to make the trip to the supplier & I could go into work and get some things taken care of. After no phone call & no return of them after 30 min (the shop is 10min. from our house), I left & went to work. Probably another week passes & I get a call to finish the job. Jeremy arrives (on a Friday) & is unable to install the strips b/c of issues with the track & thickness of our carpet. He tells me that he needs to get strips of wood to install under the track to lift it higher. He tells me that he will return that evening at 5:30p.m. and leaves a small mess of material on the kitchen floor where he was working (the strips, carpet strips that he removed, etc.). Now, I know you'll be surprised here...but, he didn't return that evening, and again NO PHONE CALL! 2 days later (Sunday afternoon), he called & asked if he could come out & finish the job, which FINALLY happened. I was out of town, and my husband was on the phone when he was finished. My husband, obviously as frustrated as I have become with this, told him he was busy with the phone call & would stop in during the week to finish payment on the invoice. A week passes & got busy with life & our business and hadn't gotten over to the shop to make that payment. And yes, wanted to make it in-person to discuss our unhappiness with the service we received. In a matter of 24 hrs. we received a total of 5 phone calls from Kathy at both our business & home requesting final payment. 5 PHONE CALLS IN 24 HRS, beyond insulting! Especially, when we didn't receive 5 phone calls from this company in the 5 WEEKS it took to finish a job that was suppose to take 1 DAY!! We will never do business with this company again, I'm not sure I've experienced such unprofessional & subpar customer service from a business.

I had a terrific experience with Carpet Factory installing carpet. I found a carpet I liked online…read moreand they were able to get it at a competitive price. The installers were very professional, and the final result was everything I wanted. I'm going back for vinyl flooring now.

Worst customer service I've ever dealt with. Takes zero responsibility when mistakes are made and…read moreblames the customer rather than take ownership of their mistakes. Definitely stay clear of this business.

Glenn & staff did a great job with our large area rug after a summer of grandkids & granddogs! They…read moreare so easy to schedule with and leave the area cleaned up after the job. He offers such a great price for the high quality cleaning. Thanks, Glenn!

Awesome job! Professional! Best prices! Fast! Dependable!…read moreDon't think twice about hiring Geneva Lakes Carpet Cleaning. I've had many carpets cleaned over my lifetime and I'd hire Glenn, Alex & Crew in a heartbeat. See you guys again in six months. Thank you..

Completely exceeded expectation. Look no further, use this company. This company from beginning…read moreto end is a WOW. Completely exceeded expectation, from initial call to the amount of time spent tackling the cleaning of many piece of cream colored upholstered furniture after a long distance move. They took time to match the right cleaning technique to the fabric of each piece. Every piece looks brand new. Even my husband commented and he typically won't noticed if it hadn't been for the superior job. This is professional cleaning done right, not like from the quick highly advertised restoration companies or cleaners. A beloved 30 year old down feather chair and ottoman looks like it did the day I bought them. This is the only company I will use moving forward to furniture, rugs, curtains. Highly recommend.

I have used Artistic Cleaners for the past 20+ years, encountering a minor problem only once two…read moreyears ago. My rug came back to me with stains on the back side that were not there when sending the rug to them. So I dismissed it since was on the backside, and the holiday were upon us - I needed to use the rug. This month December 2019, my rug came back to me with an excessive stains on the back, but now also giant blotches on the front where it looks as if some cleaner spilled near it, or bleach, or some kind of over processing occured at their shop. When I questioned them about this, they said I sent to them in this manner. At $270 to clean, why would I have sent a damaged rug to be cleaned - and why would they have accepted this rug for cleaning? Doesn't even make sense - but that was her line. Long and short of it, I asked her to adjust my bill (remove the cost of the cleaning off my now damaged rug) - she refused stating again I sent in damaged. The worse part is she gave me about 5 different explanations of how this damage occurred (wait! I thought I brought in damaged?!). My rug was fine when I sent it for cleaning and freshening for the holidays. Now I have to purchase a replacement rug which is on backorder - no rug for the holidays, AND I'm out $1500! I will never use Artistic Cleaners again. Advice to you: take photos of your rugs at pickup and have driver sign off on the condition of your rug.

We use Midwest carpet and flooring for all of our carpet needs. They have one of the best…read moreselections in all of the Chicagoland area. We recently needed new carpet in our basement and reached out to Midwest and they took care of our carpet needs from start to finish. The price was very reasonable for a great quality carpet. They also had all kinds of padding available too. I've worked with many wholesalers and retailers in all kinds of material shops and these guys have one of the best customer service I've ever seen.

My experience with Midwest Carpet was excellent. Most friendly and professional staff. All…read morewearing masks for safety. They were very helpful but never pushy. I got beautiful carpet at a very reasonable price and installed quickly, within a week. Installation is separate, but the man they have working for them (Jesus) was EXCELLENT. I highly recommend this place. I will definitely be using them again. Thank you.