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    Timeless Flooring

    3.2 (6 reviews)
    Closed 8:30 am - 2:30 pm

    Services - Timeless Flooring

    Floor installation

    Floor repair

    Floor restoration

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    2 years ago

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    11 years ago

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    Mindi H.

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    9 years ago

    Timeless Flooring has redone 8 separate rooms for us and installed wood inlays that look GREAT!

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    10 years ago

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    Value Discount Flooring

    Value Discount Flooring

    (16 reviews)

    They installed lvp flooring in my kitchen and entry. They did a fantastic job. They are really easy…read moreto work with and my floor was installed within 2 weeks. I'm very pleased with my experience.

    Well, this company seems to be a 1 star or 5 stars, nothing in between. Unfortunately, we got the…read more1 star experience. It started great when we stopped in & spoke with Tony about redoing our kitchen floor. Picked out what we wanted & scheduled for Tony to come out 2 days later to measure & provide an estimate. The estimate was emailed to us by the end of the day. The price was a little higher than another we received, but like others, got a good feeling from Tony so we accepted it and paid 1/2 for the deposit. Told the remaining amount was due when the job was completed. This is when things began to unravel... Scheduled the install (which was to take 1 day), were told they would be out b/t 9-10am. 2 of the 3 young men arrived at 10:30 am. I was told the lead, Jeremy, was running late. Apparently without a lead, the other employees are just paid to unload the supplies, work at molasses speed & take multiple cigarette breaks. When Jeremy did arrive, work actually began to happen & they busted out the job. BTW this was a "floating" floor, so they did not have to rip up the old one, just install the new one over it. As their work day ended, I was informed that the transition strips were backordered, but they would have them in a few days and would call us when they arrived. Because the job was not complete, I chose to not make final payment in the thought-we won't be a priority if they've already been paid in full, which Jeremy agreed with. After no call for a week, I called them to inquire about the strips. I spoke with Kathy (office manager??) who informed me that the strips had come in, but they weren't happy with the color & sent them back. OK, but why not call & let us know this??? Another 2 wks. pass with no communication from VDF, my husband called to check the status & was told they were in & scheduled for them to come out a day or 2 later to install them. Again, why do we need to call them??? Jeremy & another young man arrives when scheduled & shortly after informs me that they didn't send him with enough strips to complete the task. This is where things really get to the point when you have to wonder how this business is still open.... Jeremy tells me that they are going to go back to the shop & check to see if there is more available. If not, he personally will drive out to their supplier (I believe he said it was in Elk Grove Village) and get more so that he can finish this job today. I asked him to have someone call me when he got back to the shop to let me know if I was waiting for him to come right back or if he indeed had to make the trip to the supplier & I could go into work and get some things taken care of. After no phone call & no return of them after 30 min (the shop is 10min. from our house), I left & went to work. Probably another week passes & I get a call to finish the job. Jeremy arrives (on a Friday) & is unable to install the strips b/c of issues with the track & thickness of our carpet. He tells me that he needs to get strips of wood to install under the track to lift it higher. He tells me that he will return that evening at 5:30p.m. and leaves a small mess of material on the kitchen floor where he was working (the strips, carpet strips that he removed, etc.). Now, I know you'll be surprised here...but, he didn't return that evening, and again NO PHONE CALL! 2 days later (Sunday afternoon), he called & asked if he could come out & finish the job, which FINALLY happened. I was out of town, and my husband was on the phone when he was finished. My husband, obviously as frustrated as I have become with this, told him he was busy with the phone call & would stop in during the week to finish payment on the invoice. A week passes & got busy with life & our business and hadn't gotten over to the shop to make that payment. And yes, wanted to make it in-person to discuss our unhappiness with the service we received. In a matter of 24 hrs. we received a total of 5 phone calls from Kathy at both our business & home requesting final payment. 5 PHONE CALLS IN 24 HRS, beyond insulting! Especially, when we didn't receive 5 phone calls from this company in the 5 WEEKS it took to finish a job that was suppose to take 1 DAY!! We will never do business with this company again, I'm not sure I've experienced such unprofessional & subpar customer service from a business.

    Carpetland USA Flooring Center Burlington - Carpetland USA's showroom in Burlington

    Carpetland USA Flooring Center Burlington

    (3 reviews)

    Selected carpet at the store as my Contractor recommended them. Sales never followed up with my…read moreselection options, pricing, availability. My PM had to follow up with them weeks later, then they scheduled an install date. Weeks later on install day, the company EMAILED (not even a phone call) our PM saying that oops, sorry, they forgot to order the carpet. We are hosting a major event at our house and told them it has to be in no later than a week. They said they would put us first on the new install day. then morning of, call and say they will be there between 12 and 2. As of 2:30, still have not shown up. Called and spoke to manager, he was totally unremorseful, and said they would be there by 3pm. Again, pushing my subcontractors back another day because now they can't finish painting touch ups until tomorrow, date of our big party. Very stressful and unhappy with the experience working with this company, and I'm not sure they will be the preferred vendor of our Contractor going forward. Be warned if you value your time and schedule.

    Excellent service! Our lower level flooded, and we were at a loss about what to do with regards to…read morereplacement flooring. The team was able to provide expert advice and solutions for moisture barrier padding and carpet. They made the whole process a pleasure. I had no idea they were in our backyard Burlington area, until co-workers at Burlington hospital shared their fine reputation. Then came the installation. The installers were considerate, professional, and did a superb job. Overall, an excellent experience. Lisa Teubel

    At Home - Visit us 7 days a week on the corner of Broad and Geneva Streets in charming downtown Lake Geneva!

    At Home

    (4 reviews)

    Buyer beware! They don't know what they are doing. Measurements were way off in multiple rooms…read moreresulting in tens of thousands to rework and revise her design. Don't be fooled by a storefront showroom. They don't have a decent CAD program for design and cannot show the consumer accurate drawings. Then a common reply when errors were pointed out was "can't the GC fix that?". They took ZERO responsibility for their errors. They actually had to have a "colleague from another firm" try to fix their bad drawings but they couldn't so the suggestion I received was to call a closet company for my pantry. My pantry is a walk in. It's not small. Accessories that were part of the contract never showed up. I highly suggest going with someone that has more experience and better customer service.

    We hired @Home to remodel two regular sized bathrooms in our Delavan, WI vacation townhome at a…read morecost of $36,000. Here is what we received in return: Our expectations were that the 2 bathrooms would be worked on daily until completion. That did not happen and the job took from Feb. 1 to the first week in June. Tony hired a a tile guy who had a full time job and told us he could only work evenings and weekends, then rarely showed up at all. He used 1" slivers of tiles which looked terrible and we had to complain and ask him to re-do the tile which he did at the last minute before completion. He also put a chip in our brand new bath tub and had to have a repair company come out and fix it. Kathy's design skills are questionable. For example, she recommended a pebble look shower floor tile which we realized after the installation clashes with our granite seat & threshold. Their selection of vanities, mirrors, lighting, faucets, etc. were all low quality goods, although we paid top dollar. At one point they tried to supply a plastic soap dish from Home Depot in lieu of the tile niche we had requested. The shower enclosure was supposed to be frameless and we even have a text with photo to prove that was our choice . Yet they ordered one with a frame which also made noises after installation that they told us were normal until we insisted it be corrected. Tony did not like the fact that every time we came up, we found issues with their workmanship and at one point said he was not going to work when we were in the house blaming this on Coronavirus, although we always stayed on the first floor with masks on while both bathrooms were on the second floor. In then end, Tony never showed up to fix an uneven tile in one bathroom floor which we discovered after we had given them the final payment These are just a few examples of a frustrating 4 months and overall disappointment in the results. @Home is not as experienced as they lead you to believe, supply inferior quality goods and use moonlighting labor to try to cut costs. They require much more supervision than should be necessary when you invest $36,000 to remodel two small bathrooms. We would not hire them again or recommend them to anyone.

    Timeless Flooring - flooring - Updated May 2026

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