They installed lvp flooring in my kitchen and entry. They did a fantastic job. They are really easy to work with and my floor was installed within 2 weeks. I'm very pleased with my experience. read more

Value Discount Flooring - Flooring Near Me - Richmond, Illinois

Well, this company seems to be a 1 star or 5 stars, nothing in between. Unfortunately, we got the 1 star experience. It started great when we stopped in & spoke with Tony about redoing our kitchen floor. Picked out what we wanted & scheduled for Tony to come out 2 days later to measure & provide an estimate. The estimate was emailed to us by the end of the day. The price was a little higher than another we received, but like others, got a good feeling from Tony so we accepted it and paid 1/2 for the deposit. Told the remaining amount was due when the job was completed. This is when things began to unravel... Scheduled the install (which was to take 1 day), were told they would be out b/t 9-10am. 2 of the 3 young men arrived at 10:30 am. I was told the lead, Jeremy, was running late. Apparently without a lead, the other employees are just paid to unload the supplies, work at molasses speed & take multiple cigarette breaks. When Jeremy did arrive, work actually began to happen & they busted out the job. BTW this was a "floating" floor, so they did not have to rip up the old one, just install the new one over it. As their work day ended, I was informed that the transition strips were backordered, but they would have them in a few days and would call us when they arrived. Because the job was not complete, I chose to not make final payment in the thought-we won't be a priority if they've already been paid in full, which Jeremy agreed with. After no call for a week, I called them to inquire about the strips. I spoke with Kathy (office manager??) who informed me that the strips had come in, but they weren't happy with the color & sent them back. OK, but why not call & let us know this??? Another 2 wks. pass with no communication from VDF, my husband called to check the status & was told they were in & scheduled for them to come out a day or 2 later to install them. Again, why do we need to call them??? Jeremy & another young man arrives when scheduled & shortly after informs me that they didn't send him with enough strips to complete the task. This is where things really get to the point when you have to wonder how this business is still open.... Jeremy tells me that they are going to go back to the shop & check to see if there is more available. If not, he personally will drive out to their supplier (I believe he said it was in Elk Grove Village) and get more so that he can finish this job today. I asked him to have someone call me when he got back to the shop to let me know if I was waiting for him to come right back or if he indeed had to make the trip to the supplier & I could go into work and get some things taken care of. After no phone call & no return of them after 30 min (the shop is 10min. from our house), I left & went to work. Probably another week passes & I get a call to finish the job. Jeremy arrives (on a Friday) & is unable to install the strips b/c of issues with the track & thickness of our carpet. He tells me that he needs to get strips of wood to install under the track to lift it higher. He tells me that he will return that evening at 5:30p.m. and leaves a small mess of material on the kitchen floor where he was working (the strips, carpet strips that he removed, etc.). Now, I know you'll be surprised here...but, he didn't return that evening, and again NO PHONE CALL! 2 days later (Sunday afternoon), he called & asked if he could come out & finish the job, which FINALLY happened. I was out of town, and my husband was on the phone when he was finished. My husband, obviously as frustrated as I have become with this, told him he was busy with the phone call & would stop in during the week to finish payment on the invoice. A week passes & got busy with life & our business and hadn't gotten over to the shop to make that payment. And yes, wanted to make it in-person to discuss our unhappiness with the service we received. In a matter of 24 hrs. we received a total of 5 phone calls from Kathy at both our business & home requesting final payment. 5 PHONE CALLS IN 24 HRS, beyond insulting! Especially, when we didn't receive 5 phone calls from this company in the 5 WEEKS it took to finish a job that was suppose to take 1 DAY!! We will never do business with this company again, I'm not sure I've experienced such unprofessional & subpar customer service from a business. read more

We had them install all new carpeting upstairs and wood laminate downstairs! They were half the price of three other local businesses! They were very professional and did the job quickly and it's absolutely beautiful! We couldn't be more happy! I wish I could give them ten stars! You guys are the best!!!! read more

Carpet was decently priced and service was decent. I was told they'd be out around 8:00-8:30, when they didn't show up, I called and was told they didn't event start until 10 or so. I told them they had to be done by 3, woman was pretty rude and said that wouldn't be possible. When I persisted, she finally called the installers and they said that 3 pm wouldn't be a problem. The installers were quick and it's a couple months later and everything is still intact. They were polite and moved most of the furniture back where it belonged. I gave them 3 stars because they busted a painting in my daughters room and after emailing Tony twice asking for them to cover costs of new framing, I've just given up. They never responded to my complaint. Would I use them again? Not sure, lots of carpet places around. I'd certainly compare before making a decision. read more

We had our Vinyl Plank flooring done through Value Discount Flooring. Our floors started coming apart in 10 different spots. They sent a tech out to look and we were told its a manufacturing problem and that there was no fixing it. The floors are made by Shaw. They sent in a claim to Shaw and someone from that company came out to access the problem. They ended up denying the claim and said it was an installation problem. The store had another guy come out to "fix" the floors. All the guy did was put wood glue in between the planks and that was it. That lasted a couple months of course, and now they are once again coming apart. $3000 floor and my family is constantly stubbing their toes and getting caught up on these floors. Value Discount won't do anything about it. read more

Great family owned business. Competitive pricing and knowledgable staff. Go see them!

Tony and his crew are fantastic. They undercut the other contractors by hundreds and did a fantastic job on my carpet, hardwood, tile and refinishing job downtown. Yes, they came downtown! I will absolutely refer them to anyone I have that is in need of a flooring solution! read more

I could not disagree more with the low ratings that are showing for Tony and the workers at Value Discount Flooring. I had my floors installed at the end of November and could not be happier! I looked at stores all over the suburbs and Tony had the lowest prices and highest quality of anywhere. They beat other prices by 50%! The installation was done in a very timely manner and completed exactly as outlined by Tony. Their work on the trim and details was tremendous. I know another reviewer mentioned them not painting the trim. That is never included in any installation price at any store. That would always be an extra charge and done by painters, not typical wood installers. I know there are two bad reviews that Yelp continues to leave up, ands these almost caused me not to work with Tony. He is the nicest man and follows through on everything he promised. The work was done completely on time and with perfection. I could not be happier with my floors and would recommend them to anyone! read more

Had a recent reason to use Tony and staff and could not have been happier. Purchased flooring and carpeting for the whole house. Had great advise from Tony and helped me save money. Installation was excellent on the flooring and carpeting and very timely and flexible. I compared prices with other Lake Geneva area floor people and this 3300 square job wasn't big enough for them to quote fairly. read more

Workmanship was poor and the results were below acceptable. Nail holes all over the place in the wood, damaged the baseboards and never painted the trim after laying the floor, Caused damage to my home in many ways and I have the pictures to prove it. Tried many many times to resolve the issues with the owner and his son and have not received any kind of assistance or compassion, they refuse to help. I am beyond upset and frustrated in the matter and only hope that nobody is put through the same ordeal. I wasted a lot of money but my hope is, by you reading this, you wont have to. Take my word for it, Shop somewhere else. Anywhere else! read more

If I could give 0 stars, I absolutely would. Please avoid this place and find another place that will give you the quality you pay for! Tony was a used car salesman that put on the charm to get me in the door, and then just let things turn into a disaster! Value Discount Flooring was recommended by my Realtor, stating Tony was a family friend. My realtor was fantastic, and his other recommendations panned out wonderfully, so I gave Tony a call (I also had one other company come in for estimates). Upon meeting Tony in my new condo I really liked him. He was personable, friendly, and gave me a sense of trust. His estimate came in nearly 25% higher than the other company, but with what I was paying I wanted to go with somebody that made me feel taken care of, so I decided to pay the extra $$ and signed up with Tony and the Value Discount Flooring team. As soon as I gave him the call that I accepted his offer, everything immediately changed. I explained that I needed Proof of Insurance for my condo association. He said no problem, I'd have it the next day. Three days later, 3 emails, and 2 phone calls I finally got it (the day before they were to start, which was later than my condo association was supposed to accept it). I had to call three other times to correct the invoice, because after they sent it 4 different times it was incorrect. All this headache before they even started the work! Tony told me the unit could be done in one day. I was moving in on a Tuesday, and told him the entire week before my move the unit was open and empty. He decided since it was a one day job they would come on Friday. When the kids arrived to do the work, there was an immediate break-down in expectations. I had to tell them THREE TIMES that they were to move my washer/dryer to stain under those (my estimate included moving all appliances, but they kept questioning it). When I spoke with Tony I explained the color I wanted, and even had a picture of exactly what I wanted. He said that when the workers got there they would show me several colors on the floor so I could decide which one. Well, another breakdown in the process. The kid that was there told me that he was notified that I wanted clear coat...NOPE! So I had to wait 30 minutes while they went down to the van to get some color options. They brought up 3, and that was it. So I'm paying all this $$, and I get three color choices? None of them were exactly what I wanted, but I wasn't given much other choice (one wasn't far from what I wanted, and yes, I should have stopped the process right then, but I was moving all of my stuff in a matter of days and had to get the floors done...so it was pick one of three choices that I was 'okay' with or not get floors done at all). When the I left, the kids told me this would be a two day job. I explained that Tony said one day. When I left I called Tony and asked him about the length of work. He assured me it would be done Friday...maybe Saturday, but probably Friday. Because of that, I called my condo associate to warn them the work would go through Saturday (my building has to give 24 hour notice to residents when refinishing work is being done). Friday night I got a call from Tony that it would be completed on Saturday. Saturday afternoon I get a call from somebody at the company (NOT Tony which was shitty) saying that it would be going until Monday, and I needed to stay off the floor until it was completely dry. I explained that I already paid movers for Tuesday morning and it had to be done. They offered no apologies. Because of the third day of work, I was fined by my condo for not proving enough notice. The work did get complete, but nobody called me to let me know. Nobody called to follow-up on the work and my satisfaction. I was assured when I gave my deposit that they did not keep the credit card number and I would have to give the number again to pay the balance (I was told this three different times and have it in an email). Well, you guessed it, I was magically charged without giving my card again, and without anybody calling to make sure I was okay with the results. The good part is, the floors themsevles looked nice (I was still just 'okay' with the color, but the work was good). The bad part was that my walls were scuffed up, and they claimed to have used dustless sanding...but there is no way that is the case. Additionally, although the kids did move the washer/dryer, they didn't actually hook it back up; I had to ask a friend to come over to help pull it out (I'm a single woman and couldn't get it out myself) so I could re-hook it up. They charged me for a service and didn't compelte the work (yes, that is a minor thing, and if it was the only mishap in the process I wouldn't think twice about it...but it was just the icing on the cake. Hopefully I've provided you some thoughts to seriously reconsider going with this flooring firm. read more

We had gotten quotes from several places, Tony happened to have the type of carpet we wanted and then was honest enough to tell me if I choose a less soft fiber that the price would come down by 800, they came out and installed on time and got it done, no problems at all, he was very nice, great to work with. We will be having them out to redo our hardwood next. read more

Would highly recommend Tony and his staff at Value Discount Flooring. Prices are reasonable and service and workmanship are outstanding. A great place to do business with! read more

Outstanding service as well as performance. We just finished building a new home and couldn't be happier that we made our decision to go with Value Discount Flooring. We looked at other "bigger" places as well as the big box stores but the time that Chris and Tony spent with us made the difference. We decided to have them do the flooring our house which consisted of Red Oak flooring, stained to match our cabinets, carpeting in the bedrooms, and ceramic tile in the sun room, rear foyer, and the bathrooms as well as the shower stall in the master bath. We were rewarded with outstanding workmanship by all three of the sub contractors. We look forward to using them again when we finish off our basement. read more

I have nothing but good things to say about Value Discount Flooring! We have used them twice now for our flooring needs & have been very happy! Most recently we had carpet installed in our 2nd floor. Chris (one of the owners) was so helpful with his advice and with the layout. For just a comparison we had Home Depot come and measure. VDF beat there price by almost $1,000 with better carpet & warranty. They took the time to make sure our seam placement was not going to be in high traffic areas. Something Home Depot didn't do. The installers were very efficient and happy to show me their progress throughout the day. I also have to say I am saddened that the most recent and positive reviews for this business are no longer available for viewing . read more

In late 2014 we purchased carpeting for most of our 2 story house from Tony at Value Discount Flooring. We found a carpet we really liked and Tony beat the competitors bids we had received, and promised good service as well. Within a year of installation we started to notice some discoloration along some of the seams. When professional cleaning failed to fix the problem we contacted Tony. Tony determined it was a defect and went to bat for us with Mohawk Carpet. Through Tony's insistence Mohawk agreed to replace all of our carpeting, and as our carpet was discontinued it was an even better replacement carpet. Tony sent out an awesome install crew of Ken, Ed and Michelle and they replaced the old carpet with the new and did an excellent installation. We had almost $5,000 of carpet replaced at no cost to us. As much as we really liked the original carpet we really love the new carpet and the great installation. Thanks to Tony who lived up to the great service promise! With awesome service and quality products we'll always make Value Discount Flooring our go-to flooring provider. read more