Selected carpet at the store as my Contractor recommended them. Sales never followed up with my…read moreselection options, pricing, availability. My PM had to follow up with them weeks later, then they scheduled an install date. Weeks later on install day, the company EMAILED (not even a phone call) our PM saying that oops, sorry, they forgot to order the carpet. We are hosting a major event at our house and told them it has to be in no later than a week. They said they would put us first on the new install day. then morning of, call and say they will be there between 12 and 2. As of 2:30, still have not shown up. Called and spoke to manager, he was totally unremorseful, and said they would be there by 3pm. Again, pushing my subcontractors back another day because now they can't finish painting touch ups until tomorrow, date of our big party. Very stressful and unhappy with the experience working with this company, and I'm not sure they will be the preferred vendor of our Contractor going forward. Be warned if you value your time and schedule.

Excellent service! Our lower level flooded, and we were at a loss about what to do with regards to…read morereplacement flooring. The team was able to provide expert advice and solutions for moisture barrier padding and carpet. They made the whole process a pleasure. I had no idea they were in our backyard Burlington area, until co-workers at Burlington hospital shared their fine reputation. Then came the installation. The installers were considerate, professional, and did a superb job. Overall, an excellent experience. Lisa Teubel

In my moms house (New Munster) I had 4 rooms of carpet pulled up and replaced 3 with new carpet and…read more1 with a hardwood-laminate product. Phil was incredibly responsive and helpful in determining the best product for the job.

I would recommend you to drive the extra 20 minutes to Brookfield or Waukesha, This was the most…read moreawful experience one could've had. Over priced, over crowded w/dated merchandise, & musty smelling, not to mention the parking lot that may leave under carriage damage...I was looking to do a small project of 200 sqft. In a bathroom. Carrera Marble looking style. Associate had no clue what i was talking about, and when i told Phil that I didn't want to spend over $25 a sq ft. He told me to Go to HOBO....idiot out of business like Best Value flooring will be...Phil you were of no help and you may want to consider a different line of work!!

We had our entire basement carpet in with carpet from shroats. we still love the carpet but the…read moreinstallation is something to be desired. Shortly after the installation there was a seam down the middle of my basement floor. we had the installer come back and redo the seam and that seems to help for a while. I've called at least 6 times since around Thanksgiving it is now Easter. they tell me they will send their installer and he never calls and never shows up. if I had to do it over again I would not go to shroats they don't back their installations.

Hastings has done all our flooring in our house. They have been the only ones to clean the carpets…read moreas well. Love this company

Dennis and Diane were wonderful. Terrific service at a great price - and so quickly done. Local…read moreservice is the best service. And their dogs are stunning. Advice was quick and impartial - service stunning. Thanks Laura Z.

Worst customer service I've ever dealt with. Takes zero responsibility when mistakes are made and…read moreblames the customer rather than take ownership of their mistakes. Definitely stay clear of this business.

Dan was very helpful in finding a quality carpet for a new condo at a reasonable price. The…read moreinstallation team took their time and did a great job.

Tony was prompt very reliable and very easy to work with His…read morework is like a artist!I had a difficult repair on my tile from a flood he made it look like a piece of art. He worked in my Master shower tile Replace powder room floor tile and Replace broken tiles in the kitchen He is a very honest and reliable person I would highly recommend

Tony does amazing work. He tiled 3 full bathrooms, 1 1/2 bath, the kitchen and fireplace. He is…read moremeticulous. The bathrooms included a steam shower and a large shower with floating marble benches that he installed. The house is from 1908 and the walls were challenging to get the tile installed and look perfect. Tony was definitely the right person for this job. The waterproofing of the showers and steam room was thorough and Tony was great at explaining what he was going to do, and explaining what he had done. He left the job areas clean and worked quickly coming every day including weekends to complete the job. His company is definitely the one to use for any tiling work.

what a great family business! Short story-…read moreI was at a local lumber yard, and I got out of my truck to load a bag of insulation. two young men from Bartz were loading some materials into their truck. As I walked to the material I needed to load, one of the young men walked over to me and asked if I needed help. I'm sporting a cane post knee surgery. The young man loaded my item into my truck. At this point, both introduced themselves. I thanked them, and then I told them I had been purchasing flooring from Bartz for 40 years. they thanked me for being a loyal customer. We need more young people like this!! I will continue to do business with Bartz and refer my friends to them!!

Had Bartz's carpet our first floor. Pat helped me work thru a difficult floor repair before we…read morecould lay the carpet. Pat and his staff are awesome to work with and extremely knowledgeable. Everything turned out perfect. Highly recommend Bartz's Floorcovering.