The experience was flawless from start to finish! Completed early and very professional team all…read morethe way around. Patrick and his team are fantastic!

We had Ridgefield redo our Red Oak Hardwood Floors and they did an amazing job! They have a great…read moreoffice you can go to and check out stain colors and they come to your home and put the stain on your floor before starting the process to be sure you're happy with the color. This company is very professional and efficient. Patrick our Salesperson has been very involved in our project and is extremely knowledgeable and detail oriented. My husband and I won't use any other company!

Wonderful carpet experience! The entire team was professional, knowledgable and friendly. Good…read moreprices compared to local big box stores. Highly recommend.

Great service and installation. They completed on time and cleaned up beautifully. Would…read moredefinitely use them again.

I just had my hardwood floor refinished from Exceed Floor. We had a little dog that has passed,…read morebut towards the end she could no longer hold her pee and we had spots all over our hardwood. Kevin came out to check on the damage and we thought a couple of boards may need replacing. When the contractor came they did a great job sanding and hand scraping the groves in the boards and found that no boards needed replaced, plus the contractor spent about a half hour color matching the old color, what a great team. Our floor looks better than I ever hoped.

We were looking for tile for a new bathroom and I stopped in with my daughter to see what they had…read more Their selection was amazing unfortunately no one seemed available nor were we greeted or even acknowledged . We decided to come back at a later date since they were busy with their one customer. My second visit several weeks later was even more disappointing. I stopped in with my son and his fiancé, three employees were on their computers, chatting amongst themselves and not one greeted us, asked if we needed help or acknowledged us in any way. After fifteen minutes of being totally ignored we left, taking our $30k budget with us to Menards. Apparently they aren't interested in new business.

We would recommend Carpet One in Crystal Lake to anyone. Their Service was Top Notch and since…read morethey are Family Owned I think that makes all the difference for Customer Service. A+++

Ashley and Brian were phenomenal to work with! I had a very tight deadline...and she exceeded my…read moreexpectations!! They were very knowledgeable in helping me pick the right carpet for my project and they even steered me towards a carpet that was on sale. I find really good customer service hard to come by these days...and honestly, this family owned business/ husband and wife team really care about their customers. On top of this...the installers were fantastic. We did a theater room...and the Hollywood stair they suggested is gorgeous!! Thanks Ashley and Team!!! We will be back! BTW: the low stars for this business and poor reviews are very old. Please do not judge this business on those ... take a look at all the recent reviews -- base your decision on those!

They installed lvp flooring in my kitchen and entry. They did a fantastic job. They are really easy…read moreto work with and my floor was installed within 2 weeks. I'm very pleased with my experience.

Well, this company seems to be a 1 star or 5 stars, nothing in between. Unfortunately, we got the…read more1 star experience. It started great when we stopped in & spoke with Tony about redoing our kitchen floor. Picked out what we wanted & scheduled for Tony to come out 2 days later to measure & provide an estimate. The estimate was emailed to us by the end of the day. The price was a little higher than another we received, but like others, got a good feeling from Tony so we accepted it and paid 1/2 for the deposit. Told the remaining amount was due when the job was completed. This is when things began to unravel... Scheduled the install (which was to take 1 day), were told they would be out b/t 9-10am. 2 of the 3 young men arrived at 10:30 am. I was told the lead, Jeremy, was running late. Apparently without a lead, the other employees are just paid to unload the supplies, work at molasses speed & take multiple cigarette breaks. When Jeremy did arrive, work actually began to happen & they busted out the job. BTW this was a "floating" floor, so they did not have to rip up the old one, just install the new one over it. As their work day ended, I was informed that the transition strips were backordered, but they would have them in a few days and would call us when they arrived. Because the job was not complete, I chose to not make final payment in the thought-we won't be a priority if they've already been paid in full, which Jeremy agreed with. After no call for a week, I called them to inquire about the strips. I spoke with Kathy (office manager??) who informed me that the strips had come in, but they weren't happy with the color & sent them back. OK, but why not call & let us know this??? Another 2 wks. pass with no communication from VDF, my husband called to check the status & was told they were in & scheduled for them to come out a day or 2 later to install them. Again, why do we need to call them??? Jeremy & another young man arrives when scheduled & shortly after informs me that they didn't send him with enough strips to complete the task. This is where things really get to the point when you have to wonder how this business is still open.... Jeremy tells me that they are going to go back to the shop & check to see if there is more available. If not, he personally will drive out to their supplier (I believe he said it was in Elk Grove Village) and get more so that he can finish this job today. I asked him to have someone call me when he got back to the shop to let me know if I was waiting for him to come right back or if he indeed had to make the trip to the supplier & I could go into work and get some things taken care of. After no phone call & no return of them after 30 min (the shop is 10min. from our house), I left & went to work. Probably another week passes & I get a call to finish the job. Jeremy arrives (on a Friday) & is unable to install the strips b/c of issues with the track & thickness of our carpet. He tells me that he needs to get strips of wood to install under the track to lift it higher. He tells me that he will return that evening at 5:30p.m. and leaves a small mess of material on the kitchen floor where he was working (the strips, carpet strips that he removed, etc.). Now, I know you'll be surprised here...but, he didn't return that evening, and again NO PHONE CALL! 2 days later (Sunday afternoon), he called & asked if he could come out & finish the job, which FINALLY happened. I was out of town, and my husband was on the phone when he was finished. My husband, obviously as frustrated as I have become with this, told him he was busy with the phone call & would stop in during the week to finish payment on the invoice. A week passes & got busy with life & our business and hadn't gotten over to the shop to make that payment. And yes, wanted to make it in-person to discuss our unhappiness with the service we received. In a matter of 24 hrs. we received a total of 5 phone calls from Kathy at both our business & home requesting final payment. 5 PHONE CALLS IN 24 HRS, beyond insulting! Especially, when we didn't receive 5 phone calls from this company in the 5 WEEKS it took to finish a job that was suppose to take 1 DAY!! We will never do business with this company again, I'm not sure I've experienced such unprofessional & subpar customer service from a business.

Our last overall experience with Anderson Tile wasn't good. Quoting was confusing and not…read moreaccurate. Items like tile color and line items were not quoted correctly and had to be redone. While the employees were friendly, communication was poor. We stopped receiving responses from Anderson Tile and found out that this was because the employee we were dealing with left the company. Scheduling wasn't good. The Anderson Tile team did not follow through with the dates that were originally provided to us. Overall installation was fair. There are small areas where caulk is missing around the limestone installed. Some tiles were damaged or defective after install. We were ok with filling those damaged tiles in with mortar but this lessen our opinion of the overall job. Care for our home was poor. The floor area around the fireplace was not covered properly with the end result being minor scarfs and scratches on our wood floor. The leftover mortar used on the fireplace was dumped on the sidewalk leaving it stained. Anderson Tile did come out to clean up the sidewalk but the owner never responded to our concerns about our wood floor. Unfortunately I do not see us using Anderson Tile again after this experience.

If I could give this place less than 1 star I would…read more Had our bathroom remodeled and the workmanship was sloppy from tile to drywall to painting and so on. They damaged the trim and acted like it was no big deal. The owner doesn't seem to care as he thought all of the sloppy work was good enough. Big mistake in hiring these clowns.

Excellent experience with Murphy's Flooring. I especially liked how this business reminds me of the…read moreway businesses used to be in the established Service Age, with the way they operate. In an era of high tech and social networking, they manage to be traditional. Thanks for the great service and excellent installers.

Either homophobic or incompetent. Wife and I are committed to supporting local business over big…read morebox stores so went to Murphys. The salespeople seemed REALLY nice but they never delivered on anything they said they would do. We came back 3 times and called twice over a month and a half but never got the promised samples. Ended up with installed carpet from Lowes & saved a lot. Queer folk - don't waste your time.

We had a really great experience with Area Flooring & Tile. The quality of their work is excellent…read moreand you can tell they care about the details. Everything looks fantastic and was done with a level of craftsmanship that's hard to find. Partway through the project, an unexpected issue came up, and this is where they really stood out. The team didn't hesitate to step in, communicate clearly, and make it right. They went above and beyond to resolve it and made sure we were happy with the outcome, which honestly says a lot about how they do business. Professional, responsive, and genuinely invested in their work. I'd absolutely recommend them to anyone looking for flooring or tile done the right way.

We had a great experience with Area Flooring. Araya spoke with me several times to help answer my…read moremany questions. She was patient, kind, and quick to follow up. The work was done well. The men who installed the floors were respectful and professional. The laminate wood flooring in our bedrooms looks great! We are happy!