We had to have all of our carpet replaced after a car crashed into our home. The carpet we had was very good quality and installed perfectly. We purchased our carpet from this business because they had similar high-quality carpet. Unfortunately, their installers did a horrible job and it is evident every day when I walk into my house I informed them of the issue and I was told that in time the seams would go down. they did not. Now, it is out of warranty and they will not do anything for me. Beware of this company. I paid over $10k for this carpet and installation and I am incredibly disappointed. read more

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I do not recommend doing business with Carpetland. Their prices are high, and my experience was extremely disappointing. I specifically purchased and paid for full stair noses for my staircase. However, what I received was not a full stair nose and was not the product I believed I was purchasing based on the information provided to me. Had I known what I would actually receive, I would have made a different decision. The most frustrating part was that when I raised my concerns, Carpetland refused to provide a refund or meaningful resolution. I was left with a product that was different from what I expected and not what I paid for, while being told there was nothing they could do because of their no-refund policy. Customers should be able to trust that they will receive the product they were sold. In my case, I paid a premium price and did not receive what was represented to me. I would strongly advise others to get all product specifications in writing and carefully review Carpetland's refund policy before making a purchase. read more

Recently had the entire downstairs redone with engineered hardwood and new baseboards. We worked with Stephanie who was patient, knowledgeable, absolute pleasure to work with. We lagged quite a long time in the decision making process, almost a year and our info and measurements were never lost and she promptly remembered who were and was quick to help. The installers, Andre and his coworker were awesome! They were fast, professional and did an outstanding job. Highly recommend the whole team from start to finish. My wife and I could not be happier. read more

I loved their customer service and how helpful they were. They also were able to get it all installed in a good amount of time. I love how my carpet turned out and the extra mile the installer went to make sure the stairs look nice. Thank u! read more

Install new pad and carpet in hall and 3 bedrooms, including closets. Also, remove furniture for installation. Stephanie was a pleasure to work with! read more

Not happy with the service. Had carpet installed in my living room about 4 years ago. Roughly two years after install, it started rippling. It wasn't bad at first. Once it got worse, last year, I called to ask them about stretching it. I paid good money and don't expect it to ripple after 2-3 years. They were going to charge me $250 to stretch it, which isn't bad but I don't think it was installed properly. My previous carpet never rippled and we had it 10 plus years, which I explained. I just let it go and figured I would deal with the ripple. It's now a year later and it's getting worse. I called again last week and asked for a manager. No manager in store at the moment but I was told I would be called back later that day. Well here it is several days later with no call. I told the employee I would be willing to half the cost, I feel like some accommodation could be made.. let's just say I definitely won't be using them for my other rooms that now need new carpet. Frustrating! read more

To have linoleum put in my kitchen and down my hallway I was giving a quote for over $3,000 for the material alone the labor would be about $2,000. It was a small job. They have a nice selection to pick from. However prices are ridiculously high. I decided to order my material online and do it myself. Outlandish pricing. read more

From the staffing in Modesto to Stockton. They all have been great to work with. They go above and beyond everytime. They worked on the first home which was in Stockton and did a great job. The second home was in Sacramento and they drove out of their way to work with us. Greatly appreciate the customer service and quality of carpet. read more

We love our new carpet from Carpetland and when the big box guys had months of wait time. The guys at Carpetland were at our home a week after we ordered! We highly recommend read more

My sister recommended Steve Hall who had done flooring throughout her house in Valley Springs and we found him at Carpetland. He and his subcontractors did a great job removing the carpet in our living room and dining room and replacing it with gorgeous laminate. They did a great job and we've been very satisfied with the final product. Timing and price were exactly as quoted up front. Steve was really easy to work with. The installers removed all the debris when they finished. We recommend Steve Hall Flooring. read more

Carpetland - After furniture installation. - Carpeting Near Me - Stockton, California

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I contacted about 6 places in the Stockton and surrounding areas with exact measurements of what we needed carpet for (my brother-in-law's house). Carpetland was not only the quickest to get back to me, but also the most thorough with their response, and the least expensive quote of them all. They definitely have their stuff together there. We paid for it over the phone and they were out installing the carpet within two days and did a great job. If you don't want to waste your time calling around, you can feel confident that you'll be in good shape just going with Carpetland. read more

I needed new carpet for my rental. I went to see Tina at Carpetland. I'm so glad I did. The customer service was stellar. The installers were on time, friendly and on task. The prices, very reasonable. I highly recommend Carpetland to anyone looking for new flooring. Details of installation: my 1065 sq ft duplex wasn't huge but the guys got it done lickety split! Not sloppy work either. The day following the installation Tina called to follow up to make sure I was satisfied, and ask if there was anything that could be improved. My answer was "I can't think of anything that needs improvement, keep up the great work." My parents are looking to do their flooring. They will be going to Carpetland. If you are looking for new flooring, you should go there too. Thanks, Carpetland! read more

Few weeks ago I contacted Carpetland to install new tile in my restaurant they provided me with excellent support showing me different options and once I decided they went straight to work and they did a great job installing the laminate floor in timely manner I really like how my restaurant looks after that installation I really appreciate their help and honesty I highly recommend them. Tina and Johnny are the best! read more

Carpetland - a large empty room with a ceiling fan - Carpeting Near Me - Stockton, California

We have had two very positive experiences with Carpetland, first when remodeling our home upon purchasing it in 2010 and once this month, February 2017, while doing another remodel necessitated by a burst water pipe. The friendly, professional, and knowledgeable staff at Carpetland made it easy to get the look we dreamed of both times. Tina is especially pleasant to deal with. They have an amazing selection and their showroom is lovely and clean. We will definitely continue to be loyal local customers! read more

Carpetland - Beautiful laminate from Carpetland. We are so happy with our purchases. - Carpeting Near Me - Stockton, California

My name is Elwood and my wife is Wendy. First, I need to clarify this from the very beginning for anyone reading this to hopefully help to understand my position! For the past 35 years, as the husband, I have been the all round maintenance guy at my home having never hired anyone to do anything for me even with carpet or laminate so this was one of the very first times ever so I went into this very critical and nervous and my wife will verify that I am very critical when ever allowing somebody else to do something that I feel I can do myself and this time was no different! When we first spoke to Steve ,the flooring rep, he took me from being very nervous and critical to feeling very calm and confident and all I can say is, the outcome was incredible! The installers, Steve and Paul did such an excellent job that I cannot stop singing their praises to everybody I talk to! We had talked to several other carpet companies but did not feel confident that they carried the same burden of perfection and commitment to customer satisfaction Steve the rep did nor did we feel they were going to do the job the way we needed it to be done! We give Hammer Lane Carpetland a double thumbs up and greatly encourage anybody to consider them with your next flooring installation needs! read more

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Thank you carpetland for installing my new carpet. It matched up perfectly. I went to carpetland because I had a poor experience with another carpet company basically telling me my 1 room project was low priority so I cancelled my order there and found carpetland. They were a bit more expensive than my previous quote but out of principle I went with carpetland . They showed me what I was looking for, pet,stain resistant and were able to schedule an installation within a few days. They came out to measure and informed me there would be an extra charge to seam the carpet which of course was about 150 more so now about 280 dollars more than my original quote from the other company ( but it once again is the principle and I wanted to have a trusted company which I was feeling at the time of the sale at carpetland) I agreeded, this is when things went from 5 star to 2-2.5 stars. The carpet was installed and when I asked the installers they said it fit perfect without needing a seam. I was glad to hear this. I. Collection of payment I told them I needed to call the office to let them know they didn't need to seam it so I would get the 150 credit back. The installer then backtracked and said they did have to seam it. I paid and contacted the office. I also looked at the back of the rug where the seam was to be ( my own curiosity) and no where did I see a seam, in fact I saw fibers continuous through that are. I called the store they said they would verify with the installer and now 10 days later I am still waiting on that call back. Needless to say, customer service takes a second to profitability and though they did do a nice job on the install I will not be using carpetland on the shear principle of not honoring their customers. We still have more carpet to do, so any recommendations will be welcomed. Sorry carpetland I was hoping you would have been my new supplier and trusted flooring company here in Stockton read more

Horrible experience. I scheduled Carpetland for a whole house install. They brought the wrong color which delayed the project. The day they were supposed to return with the correct color the installer called to say he couldn't make it, delaying the project yet again. I had to reschedule other subs. Then when they installed the carpet they left wrinkles, bubbles, and as you can see from the pictures they did a horrible job in the family room. There was absolutely no carpet left so that may explain why the family room looks like a patch job. I will NEVER use Carpetland again. I tried to resolve the problem but instead of working with me they ignored my calls and refused to correct the problems. I wasn't even supposed to be there the day of the install as they had access through a lock box. I just happened to be in town so went to the house. Basically I saved them from installing the wrong carpet and having to pull out a whole house full of the wrong color, which would have been a huge waste to them. But when I tried to get them to correct the problems I got the run around from the staff. I sent them the same pictures I am posting here and even someone on their staff said they thought the job was awful and they would not have been happy with that work if it was done at their house. I asked for a correction of the problem or a discount and was offered $25.00 off. At this point I won't be happy unless I get a full refund for all the time, trouble and sub par workmanship. See for yourself if you think you'd like to take a chance on Carpetland's workmanship and customer service. read more

Carpetland - This is how Carpetland installed new carpet in my family room. - Carpeting Near Me - Stockton, California

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I was probably the pickiest and most difficult client that John and Carpetland have had to deal with. However, they did an excellent job and treat me with top knot hair customer service even when I was a pain. I couldn't be happier with the tile in my bathroom and would highly recommend them if perfection is what you're after. read more

Carpetland - Carpeting Near Me - Stockton, California

Tina was amazing to work with; above and beyond customer service!! Prices were the best we found and the selection at carpet land was far better than other places we looked. Her crew was prompt, reliable, professional and some of the hardest working I've encountered. When we discovered some unforseen areas that needed a solution Tina immediately came out to review, offered a solution, and carried it out without any delay in the work schedule. This was a huge undertaking tearing out carpet and wood flooring in almost the entire house while we still lived there, and the crew was sensitive to keeping the mess to a minimum. I love my new wood flooring and just could not be any happier. read more

My daughter recommended Carpetland to me after she had them install carpeting in her rental a few months ago. I really wasn't sure what I wanted, but Tina listened to me, and found just what I was looking for in a few minutes. I couldn't be happier with my plush, new bedroom carpeting, and the price was reasonable. The installers were fast and courteous. I will recommend this business to my friends! read more

We went in based on a recommendation of a friend and found Fred to be personable and responsive to our needs. He showed us several stain resistant carpets capable of withstanding a gaggle of young grandkid's spills. We took out samples, made our choice, and he came shortly after to measure and order our carpet. Within a week we received the call, made the installation appointment, and the work was done beautifully. I would highly recommend this company. My family room carpet is my favorite room now to walk bare footed!!! read more

Carpetland provides professionalism and expertise the minute you walk through the door. Unsure of exactly what we wanted was quickly remedied with the help of Mike. Mike gave us all options to view ranging in all prices and styles. Wrote up multiple quotes for us from doing one room to our whole house with different products, styles, and price ranges. Was able to easily stay within our budget and be completely satisfied with the final product. Could not imagine going anywhere else now for any floor remodeling. The knowledge and patience Mike had is what at the end of the day made our experience more than exceptionable. read more

Tina is the sales representative that helped me while I shopped in the store. She was extremely helpful, friendly, and patient. Once I finally decided on floors it took about a week and half for the materials to come in. I set an appointment and they did my whole house in one day. Unfortunately it took almost 12 hours but I believe they were short a guy. The guys that came were Buddy, Steve, and Matt. All of them were super friendly and they did a great job! My floors just got installed yesterday and I love them. They even helped me clean them after. Carpetland has great service and great prices. read more

All I can say Johnny is a joke he is such a liar and he cusses at customers, I had a spot at 830-10 am the guy didn't show up till 315 pm.

We actually walked into Carpetland by accident (wrong store) but when approached by Stephanie and her friendly warm welcome we felt comfortable in explaining our needs. In just a few short days we met Stephanie again at our home during the carpet install. Excellent service from the start to finish. When it came time to consider adding shutters, we did not hesitate in returning back to Carpetland (yes, they do shutters). Stephanie suggested we talk with Tina. Once again we received EXCELLENT service from start to finish. The installers for both the carpet and shutters were very professional and friendly. I would highly recommend Carpetland for their customer service and reasonable pricing. read more

Thousands of samples to choose from competitive prices giant showroom clean restrooms and a clean store

Had them install carpet for me in one bedroom. The price included the cost of installation. They had the carpet that I wanted in stock and they were able to install within the next week. They did the installation on the day it was scheduled. There was only one guy but he was awesome. Ripped out the old carpet/padding and installed the new within a couple of hours. Highly recommended. read more

After home depot gave us a quote of $3600 to carpet and pad approx 45yards! We ran out of there as fast as we could! Stay far away from them for ANY service job they will bleed you dry!! So i checked out reviews online and decided to go to big bobs. I was helped by a tall guy who did the math, then he left and an older woman came along with her calculator, then a younger woman started helping me and the price kept changing, even when i chose the carpet on the wall that was on "special" I picked carpet with a ten year guarantee and was quoted $878 installer was not included and was quoted approx $300 for the install! However i took their card and passed by carpetland and just figured id look around, got a quote of $826 for carpet, padding, hauling, a installer onsite so it was all included! And this carpet that was recommended by the sales lady has the lifetime stain warranty because of the smart strand technology! YOU DO THE MATH! Not to mention everyone there was very diligent, and professional! Will definitely use them again! read more