Mike was very helpful in helping me select the carpet. Best suited for my needs and budget. The installation went very well.

I enjoy posting positive reviews. I hate posting negative reviews. Here goes. We purchased carpet from Carpet Mill about 18 months ago. The sales process was fine, and the carpet shown no wear. The only seam in the house is in our master bedroom, and is failing. I called to get it looked at / repaired. I was told that it is not covered, as purchase was over 12 months ago. Then I was told we did not get the carpet cleaned? This is NOT a high traffic area. We spent almost $8000 on the carpet, only to be told that Carpet Mill is not standing behind the install. PLEASE KEEP THAT IN MIND WHEN BUYING FROM CARPET MILl, FORCE A LONGER WARRANTY. Invoice #51286, so you know this is real! read more

oh How I WISH I would have Read YELP and Google reviews BEFORE I walked into this Disaster DO NOT EVER Spend Your Hard Earned Money at This Carpet Mill You WILL find yourself VERY Sorry .. they Smooze you . My salesman's Name was LARRY, get you to give them your Money .. they hire EXTREMELY LOW quality installers .. they charge you high quality prices .. our installers NEVER Even Finished the Job~ leaving a HOLE (empty strip) between My Bathroom floor and new Living room Floor .. used WIDE DOOR MOLDING between my Living room and Entry Floor .. Left portions of the Joint Between the floor and the Walls UNFINISHED .. and where they needed to make Mitered cuts ( they had No Miter Box) to join together pieces of trim , ...they used 2 90%cut pieces .. leaving a little "square" opening that they stuck a piece in ... of course that lasted about a week. So now it's just an Empty hole I called to Complain .. to Ask when anybody was ever going to FINISH and FIX THE JOB I paid For .. I have Waited MONTHS AND MONTHS AND MONTHS They don't care because Either they GOT Your Cash Directly From You .. or You took Financing they offer from Synchrony Bank-- which gives them CASH ... and Synchrony will not help you , I'm sure Carpet mill knows that So I'm just telling you PLEASE find another Shop to spend your Money in DENISE FRICK read more

If you are looking to have tile install, DO NOT use this store. They use a sub-contractor who spoke very little English. The install was okay but there was problems with the grout and uneven tiles. We were told that the project would take two days but it took five days to complete. They left trash in the flower beds. We told them not to pour their waster water with sand down our drain but they still did. I tried to tell the installer the issues, but he didn't understand English. Management wanted to come back and fix the problems. After the fiasco of this project, we told them no. It would require us to obtain another work order from our HOA associate that would take time. We request a deduction from the total. Management kept saying they don't do refunds. We didn't want a refund, only a deduction. We are very disappointed with this company. read more

DO NOT IGNORE THESE REVIEWS! Absolutely terrible experience; I've never felt so screwed. Zero accountability, zero customer service, and zero customer satisfaction. I was billed in full and still have a room that was never touched. I couldn't get them rescheduled (Installers no-showed), couldn't get a refund, nothing. I never even received a receipt, warranty info, nothing. Seriously, go anywhere else. I wish and Carpet Mill a great misfortune. read more

This company scheduled an install, never showed up, claimed the installer called twice that morning (they did no such thing- it's 2018, we all have call logs on our phones) and when we told them we were up waiting since 6 am with no phone calls, the manager Larry had the nerve to tell us we should have answered our phone, that he wasn't sure when he had another date open. Just the beginning of their unique brand of customer service! After asking to speak to regional managers about the treatment, store manager miraculously found a random guy they sent all by himself to install 800 sq feet of carpet. Four months later, we get a bill from a collection agency along with a letter claiming multiple attempts to contact us for payment of the balance (with no correspondence from them whatsoever) - noticing a trend here? Finally after my husband made 5 phone calls to speak to manager Larry about the experience, someone named Tim Hilfer called and left a threatening message about putting a lien on our home. This was for a balance of a few hundred dollars. This family's advice: steer FAR CLEAR of this company, especially with so many choices in this market! Egregious treatment, they're a bunch of thugs. read more

Update: after all I went through, the carpet was 41 inches wide instead of 36. Thanks, Carpet Mill Outlet. My handyman had to cut the entire 12 feet to fit. read more

As far as carpet buying in general I truly feel bad about giving this particular Carpet Mill Outlet a low review. Because the man who worked in the showroom was pretty rad. When Nick and I went in to browse the selection he was super helpful, if a little long-winded (hint: don't go here unless you have time to spend in deep carpet discussion), and he also was kind enough to let us know that the carpets we were most interested in were going to be on sale for 50% off the next day. If you've ever looked at purchasing carpet for an entire basement that is a very big deal. So, based on his helpfulness Nick and I submitted a purchase order for our carpet needs with this store. The man working there agreed to come the next day (a Saturday even!) and properly measure our space so he could submit the order as soon as possible. Given the timing of measuring, submitting the order, having the order shipped to us (from Atlanta, I believe), and then scheduling an installation we were told we would have carpet before April 1st, which was ideal as our in-laws were going to be staying with us the weekend of April 1st and the guest room is in the basement, which was carpet-less and thusly, not a place where once could sleep at this point. The measurement and ordering go fine. And then we hit the first snag. We find out that our carpet isn't going to be delivered in time because they don't have it in stock any longer. (We did in fact verify the carpet we chose was in stock before paying for it to avoid this from happening.) The big downer about this is that Nick actually had called to check in on the delivery status and that's how we found out. If we hadn't been proactive it's possible we wouldn't have found about about this delay, which was going to put our carpet a few weeks behind schedule. We thought this was unacceptable because we had taken measures to make sure the carpet we chose was in stock and could be delivered/installed before the 1st so we asked for the ability to choose a new carpet of equal value, that was in stock, to be sent to us instead. And lo and behold! Our original carpet choice magically appears back in stock and can be shipped to us on time. Strange, right? Then the installation crew was the absolute worst. Nick and I have been fixing up our house since mid-December. I have had my fair share of construction workers, plumbers, electricians, and crews in the house with me and these were the least professional, most disrespectful guys that I have encountered by far. Here are some of the things they did: 1. We have two cats that are pretty much scared of any kind of loud noise. We needed carpet in the entire basement and in two rooms upstairs. Since these two areas are separated by a door that closes I asked if they could do one area at a time so I could keep the cats in the other area while the work was being done. The guys said sure and mentioned they'd need to leave our front doors completely open to get all the carpet in so I put the cats in the basement first and shut the door. Then I said they could let me know when they needed to get down there and I'd move the cats. About an hour later I hear an ungodly loud banging from the basement. They had gone downstairs and were nailing the wooden edges that the carpet attaches to into the concrete floor of our basement. They hadn't told me so I hadn't moved the cats. Plus, keep in mind, our front door is wide open still at this point. So, the cats are a) hiding somewhere because they are scared out of their minds or b) have run out the wide open front door they insisted on leaving open. Luckily they were just hiding, but I was super pissed about the inconsiderate nature of this. 2. They arrived an hour early. Sure, better early than late, but they were scheduled to arrive at 8 am and 7 am is a big difference. 3. I work from home and had a couple of conference calls that day. Since my office room is just about as far away from the work areas as you can get I asked if they could keep the noise down when they were passing the area where my office is. No chance. They were loud all day long, even when I was clearly involved in phone conversations and they were walking right past me. Even when I asked them again. And it wasn't just loud talking, it was also loud body noises, which is so unnecessary in front of your customers. 4. I caught them several times laying around on the carpet in our basement, fully spread out and shooting the shit with each other. Breaks are cool, but this happened a lot. And don't take your breaks by lounging on my new carpet please. 5. They blocked our street with the carpet roll for multiple hours. Until a neighbor got into an argument with them about it and they finally moved the roll out of the street so cars could pass. That's just the worst of it, but I'm out of character space. The bottom line is Carpet Mill needs to have a better idea who they hire for this stuff because the people they have now are terrible. read more

My husband and I just competed a two story complete carpet replacement. We couldn't be happier with the service, the product and the install. Everything was great. The folks at carpet mill helped us carefully determine our carpet selection, which I was very nervous about because for us it was a big investment for almost 2000 sq feet. They were patient and kind. The install went great as well. We actually live on Littleton. They were even flexible with our schedule, and stayed late to ensure that the work was done. We worked with Carpet Mill in Aurora based on a friend recommendation. Good choice! read more

My husband and I just did a long overdue remodel on our home. This was a huge deal for us. We unfortunately choose Carpet mill for our carpet. From the beginning it was a disaster. After a series of issues they finally installed the carpet. The end result is horrifying. we were told our living room would be one piece, but what we got was a huge ugly seam right down the middle. Also in the entry hallway is a seam. The installer told us to just throw a rug over them. We had the General sales Manager Tim Hilfer over to look at our carpet in hopes of them making this right and his response was oh well. This is a huge disappointment. Carpet Mill has left us no choice but to take them to court read more

Hello if you are in the market for new carpet STAY AWAY from these guys. My wife and i just recently retired and we took out an small equity loan to fix up our house so we could enjoy it in our retirement. So as most people do they schedule everything so it goes smooth, not with these guys . They could not get the carpet i was promised so i went down to pick another roll of carpet that they had in stock , not the one i wanted but i did it anyway. When they came and measured Dan tolled me that the way i wanted would not work because i would have a seam across the living so he said if we go this way it would be one whole piece in the living room witch is what i wanted, so these guys came with a role of carpet and cut it into at least 7 different pieces so it would be easier for these lazy ass installers to install. So now i have a big seam straight across my living room witch is stupid because the roll was plenty lone and wide enough to be one piece. I have 3 pieces and seem going down my hallway 3 pieces in my entry way and get this the bedroom is one whole piece. That is most stupidest thing i ever saw. So since i got new carpet i bought a new Shark vacuum and every time i vacuum i see more and more seams, what a crappy job they did. Get this they said it's not there fault it is the installers fault, what a load of crap. he stood right in my living room and lied right to my face. So when he came out to look at what they did of coarse he did not have the plan we agreed on so when he went back to his office he came back with the plan showing a seam across my living room. These people should not be in the carpet business. They guys names are Dan the biggest lair of all. Tim Hilfer and Charell Robinson. If you want to see how they butchered my home email me at woodsrock56@yahoo.com Thanks, Pat read more

Everywhere these guys laid carpet has rolls and bunches after only a couple years. The wont do anything about. Excuse after excuse. There really is no warranty with them. Everything has to be redone and we are now trying to find someone else to do the work as they keep brushing you off. Would never use these guys again. Unfortunately you can't give a zero rating. read more

I am a disabled Vietnam Veteran who has been ill for 40 years. Yes that is a long time and has been extremely difficult to deal with. I bought a small condo with money from my parents estate and now it needed carpet. I looked around at several locations and decided that I would get some estimates from the Carpet Mill Store on Quincy/Parker Road. The salesman Matt was a nervous nanny and that should have given me a clue. Later when Matt was out Larry a bent over old man and slick as they come, came over and finished the contract as they had reduced their price just a wee bit (it was still twice as much as Carpet Depot and several other stores). On top of that their carpet was of poorer quality! As fate would have it, I was not able to do the carpet so I called Matt and told him that I would not be needing the carpet, 1 month and 1 day before the carpet was to be installed. He told me that the carpet had already shipped without even making a call so a 'Pat' answer most likely. Than he told me that there would be a 50% restocking fee! That made me really angry as $800.00 is allot of money to anyone looking for 908 sq ft of carpet, but especially a disabled veteran! He informed me that it was on the reverse of the contract and I found that it was but what proof that the carpet was shipped or that they did any work at all. I then spent some time reading the reverse of the contract and I have never seen so many exceptions to business contracted work. Basically they are not accountable for anything as I see it, and can charge the customer for almost anything! I also spoke with the District Manager and he seemed like a nice man, but again I was wrong and now know why he was the District Manager! He is just better at the game and for the life of me I just do not understand how a human being can be involved in treating other human beings as I have been treated! I ask myself often why I gave my health for a country that allows businesses like this Quincy/Parker Store to charge unreasonable and exorbitant fees!! I called BBB and they did confirm that they had an A+ rating but many complaint and cases that they had to settle. I also know a carpet installer and he said he quit working for them as there were to many complaints! I honestly believe this Business in corrupt and should be taken out of the BBB altogether. I pray that you all will not have to endure what I have with these seemingly crooked persons! read more

I ended buying the hardwood floor from this place. It is too early to talk about the quality of the product. However, service is misleading and a good example of bad business. The sales person came to my place and took measurements. I agreed with his estimates because he was supposed to be the SUBJECT MATTER EXPERT. He undercalculated the footage of the final product. I ended up placing and waiting for two weeks for my second order. He overcalculated the number of hardwood floor glue bottles. I ended up with few extra bottles of it - $20 each. I brought it back and personally gave these to him. After multiple requests/meetings, he promised to follow up with his manager and get back to me. Never happened. Just going through other reviews here, I see that this is the same person who showed customers that he did not really care of them. If anyone asks my opinion - walk away from this place. It sucks! read more

Love my new CORK floors..........service from Carpet Mill was excellent and the installers did a very good job.

I went into Carpet Mill and was greeted by Larry who seemed very nice an knowledgeable. I had asked for Coretec on our floors and laminate on our stairway and hallway. He basically said it would be the same price for both so I said go with the higher quality of Coretec. Larry filled out paperwork with his estimate of 374 square feet at $5700. He said in order for him to come and measure actual footage we had to pay 50% down. If we did not go with their company then we would need to talk to the manager to get our money back. WHAT!!!! It says FREE estimates!!! I guess that means make believe - in the store. Anyway, Larry came out and measured and his square footage was 100 sq. feet less than the instore estimate. But believe it or not, the actual price was ONLY $210 difference. This is not acceptable. My husband spoke to the manager on Friday, the 14th of July, 2017 and he assured him the money would be refunded. Today, Tuesday, July 18th I receive a phone call from a man at the store who's name is Tim. He wants to know about my cancellation of the order. I said that my husband spoke to the manager on Friday and we were assured the money would be returned. Time said everyone has to go through him and this was not done. I told him to talk to the manager. Tim said the contract says no refunds or exchanges. I said that the contract wouldn't hold up in court. He said it would and I said please call my lawyer. He said for my lawyer to call him. I am not sure what is going on with the Carpet Mill on Abilene but, so far the only person who has seemed somewhat cordial was Royal Robinson, the manager. Larry was very nice in the beginning but became rude when he realized we were unhappy with the estimate and wanted to withdraw our money. read more

I would not recommend this company to anyone who needs to buy flooring or carpeting as their customer service is terrible and they do not stand behind their product. I bought expensive carpeting from them and it started to look worn after 6months; it took almost 3 months for them to send someone out to look at it and they told me it was just too bad and that it was normal wear and tear. We have 1 cat and no children in our house so it was ridiculous. I had the carpet dhampooed and treated and even the carpet cleaners couldn't believe it! read more

We went to Carpet Mill after shopping the big box stores and Carpet Exchange. The manager of the store helped us understand the different types of carpet. He asked us a couple of questions about our house and our lifestyle. None of the other stores did this. The big box stores did not even help us. Carpet Exchange just started showing us colors from the start. I felt like Carpet Mill wanted to sell us a carpet based on our needs and not just what they had a good buy on. The manager had explained the differences between nylon and polyester. After he gave us the understanding of what was what we started looking at different styles and colors. We picked a carpet and color and gave him a deposit. He came out the next day to measure and also brought a large sample of the one we picked. After the measure we had the carpet installed 10 days later. The install team did a great job. They explained everything we needed to know about what they had to do. If you are looking for a company that will help you understand what you are buying then go to Carpet Mill. read more

Clearly I should have read the reviews before coming to this place. I walked into this location and there were two employees and one manager sitting at their desks. Both employees immediate started squabbling about not wanting to help me because it wasn't their turn to help the next customer. There were no other customers in the showroom so I stood there for a few minutes watching them fight over who didn't want to help me more. Then the carpet viewing process was pretty seamless. However, the associate (Marian) tried to get me to sign a blank contract with them despite the fact that I wasn't quoted a price. Subsequently, after I got the quote, I decided to not move forward with them and I received passive aggressive calls from Marian who told me she thought I was a "serious customer" and that she has to now pay the estimator (who measured my rooms) and that she hopes it wasn't too much of an expense for them. She was quite unprofessional and made me feel uncomfortable. read more

We went to pick up 11 boxes of carpet tile and the manager said the stock guy was out every other Saturday so we had to load the boxes ourselves. He could not be bothered to lift a finger. Abilene st in aurora, co read more

DONT USE THEM!!!!! I agree with all of the previous comments. The place is layden with ineptitude...one hand does not know what the other hand is doing. I took the day off work for the installation and they never came as promised. read more

We ordered our carpet from the Carpet Mill salesman who came to our house with samples, Greg Cheatwood. The carpet came on time -- we carpeted two bedrooms,two closets, a living room, a dining room, and a few hallways. Only 2 years later, we had rolls of carpet here and there, which meant the carpet needed to be re-stretched. I had asked Greg about this before we purchased, and he said that we had a "Lifetime Carpet Installation Guarantee," and they would come back at any time to re-stretch it, if needed. Any time!! When we called Carpet Mill about getting it re-stretched, they asked us who our salesman was. I pulled out the receipt/contract and told them the salesman's name. Then they said we would have to take it up with him. Huh? It appears that, unbeknownst to us, Carpet Mill sends out salesmen who are not their employees to peoples' houses. So I called Greg and he asked if we had had the carpet cleaned. I said, "not yet." (Who gets their new Stainmaster carpet cleaned in the first year?) Gary then referred me to Number 13 in the small print in the contract in the receipt envelope. That "contract" says that in order for them to take care of re-stretching, we would have had to have our carpet cleaned by "Fine Carpet and Floor Care" (whoever they are!) annually. I should have suspected something when I read the salesman's name. Carpet Mill does not stand behind "their" salespeople. We are living with rolls in our carpet. read more

If I could give this place a lower rating I would. Terrible customer server, terrible customer relations, and terrible follow through. The installation was smooth and easy but this piece is contracted out to another company thus, not a kudos for them. Tim agreed to price match the quote I received from Carpet Exchange and then increased the price later arguing the backsplash wasn't inlcuded. Even gave them a couple estimates that matched the original price and they refused to negotiate and threatened to cancel my installation if I didn't agree to the prices increase (mind you, this was after 2-3 weeks of waiting and already giving a deposit). I spoke with the store manager and ran into the same road blocks with no posibility of negotiating. Luckily this was only for countertop (had my flooring done by Empire Today and although a bigger chain it was an MUCH better experience). I will NEVER shop at Carpet Mill again nor would I ever recommend it to anyone!! read more