The entire experience with Carper Connection was AMAZING! From Jen the Rep, to Heather the Install-Coordinator, to Jose and his partner, the Installers! The entire team was very helpful, quick to respond, punctual, professional and very, very friendly! Especially Jose! We so appreciate it and the house turned out WONDERFUL! Thank you, Leslie read more

Shelly made our selecting carpet so easy -she took a look at the colors in the house and helped make the decision on what type of carpet in a very methodical way to get the finished product that we would be happy with. She also kept in contact with us through the entire process to make sure we were satisfied. The carpet made all the difference in the world in our house. I also can't say enough about ARYM flooring. They did such a professional job and worked so hard to get everything done. There are not so many places out there that provide such great customer service. It was a pleasure working with them. read more

We were getting our whole house re-carpeted. We had talked with Shelly several times on the phone and arranged a time for her to visit the house to make estimates, recommendations on the job. She has about 20 years experience in the job and she helped us make the remaining decisions, and she took the measurements she needed for an accurate estimate of cost ($70 fee for the visit and estimate, refundable upon commitment to the project). The job included removal and hauling away the old carpeting. A couple weeks later the crew arrived with the carpet and right away I took the crew leader around to see all the rooms that were to be recarpeted. He raised no objections to any part of the work (I don't know how many years he'd been doing this work). Turns out though, upon completion, the carpet selected did not function properly in the largest room, as the room had been carpeted in a much flatter carpet and they were installing carpet with medium pile and backing. The 3 doors would not work and could not even be re-hung following carpet installation. One of the 3 doors had even suffered some damage when they had tried to force it to work over the new carpet. We were told this problem was our own fault as the homeowners, no matter that we had never in our lives contracted for recarpeting in any house. The company's experts (Shelly and head of installation crew) saw what we had, knew what we wanted and ordered, but took no responsibility for selecting and installing a carpet that would not work in that room. They insisted on full payment for the work and no compensation to correct door issues. So much for the assumption of expertise gained with 20 years experience. They claimed in the end to have less knowledge about the carpeting job than homeowners (who had bought home ten years earlier with the carpet that was still there prior to their work). They threatened a lawsuit and lien on the property if not paid in full. read more

We decided while preparing our house to go to market that we needed new carpeting asap. we weren't terribly happy going with some of the chains in the past so we were looking for an alternative. Shelley came out to do an estimate and to show us the products. She was friendly and professional, very knowledgeable and helped us choose the best product and color. She also didn't try to upsell us which is always appreciated. We chose a product that they keep in stock (and they keep it in stock because it is the most popular product/color and for very good reason-it goes with everything! She said that if we wanted something different she could have it ordered and it would arrive in a week or so) so their willingness and ability to accomodate a last minute request was amazing and we had our new carpet installed in a week. They even came a day early. The install went quickly and pretty seamlessly and I have already recommended them to a friend who is wanting new carpets as well. The price point was great and I would tell you that if you are on the fence to just jump because you won't be sorry! read more

Carpet Connection - Carpeting Near Me - Aurora, Colorado

I am a clueless first home buyer and Shelly at Carpet Connection completely put my mind at ease. She spent probably way more time than she wanted to, helping me select the right carpet type and color for my place. Other flooring folks just handed me stacks of material to pick from with no support in selection process. The installers were also impressive. They were efficient, meticulous and cleaned up after themselves. Overall, great experience and pricing. read more

We just finished a remodel and I wish that all of our services operated as efficiently as Carpet Connection! The carpet was exactly as promised, the install was exactly as promised and we are thrilled!! The quality of the carpet is terrific, all 4 rooms (plus stairway) look beautiful and the installation could not have gone more smoothly. We are beyond satisfied and are recommending CC to all of our friends! Thanks for such an easy and efficient experience. We would never consider going any place else for carpet (and we had compared prices and product at the beginning of the process). read more

I was a repeat customer with Carpet Connection "CC" having used them in 2015 and was thrilled with them. I reached out to them on 5/17/23 with a carpet job of my family room. I am not sure what happened, but my experience this time was much different. I finally had to terminate the relationship on 6/16/23 getting as far as accepting the material and installation invoices but waiting for the rep to call me to get cc payment. I had issues with original invoice, minor spelling correction of last name (no big deal), address correction (bigger deal). At one point during the process, I got a text from the rep that said "Perhaps we are not a good fit for your needs" on 6/12/23. After this text, the response time went downhill. Towards the end of the relationship, emails/texts were responded after 24-36 hours from the rep which pushed out the delivery and installation date. I had new furniture being delivered in mid-July so new carpet needed to be installed prior to that. On 6/16/23, after signing the contract but no return call/text on how to pay (waited 31 hours for a call back to collect cc payment, on a weekday, not weekend), I had to terminate them. Strangely enough, when I texted the rep on 6/16/23 that I would be searching elsewhere for my carpet, she responded within 20 minutes saying that it "sounded good. Glad you found something that will look great in your place" (but she couldn't find the time in 31 hours to call me for a credit card number but responded with this text in 20 minutes upon termination????). I called the owner twice during this and she called me back after my first call (5/17/23) and was wonderful and reassuring. The second voice mail (on 6/12/23 after the strange text of 'not being the right fit' which I relayed to the owner in my voice mail) wasn't returned which was my attempt to see if the owner would be willing to process my order since we were so close at that time to finalizing everything. Never heard back from her. The good news is that I found a carpet company who had my new carpet installed within 2 weeks and my new sectional was delivered the day after the installation. I see many good reviews so my belief is that the personalities didn't mesh well here (between me and the rep). Other than this experience, my prior experience in 2015 was wonderful and the product was good. read more

We were so impressed with Michelle and Carpet Connection. The amount of styles to choose from and the knowledge behind the brand, type, and pad was great. We narrowed it down to 3 brands and a few colors, samples were shipped out within a week. We were kept informed on every step. Once the date was scheduled, the installers came in, worked their magic and vacuumed their footprints on the way out the door. So So happy with the final product!! read more

We worked with Michelle for our consultation, and it was a quick and smooth process. She was very helpful and answered all our questions. The quote she was able to give us was drastically less than what we were looking at through Home Depot, for a better quality carpet. read more

Shelly did a great job for my clients. They needed to recarpet their main level, but did not want to do the upstairs. She matched the carpet so well, that you could not tell that it was not all the same. She comes to your home, and has great prices. The install recommendations were also great! read more

We have used Carpet Connection for every carpeted room in our house. Originally the experience was great, which is why we went with them a 2nd time. This time the installers did not install carpet on the sides of the stairs as needed. I have been calling to have this corrected for 8 months. Multiple times I was told that they would charge me $50 for the installers to come back out and correct...now, after continuously calling to get this worked out and being ignored I talked to Shelly today and she told me it would be $150. She immediately started yelling at me on the phone and told me it was our responsibility. When I asked if she had notes from the months of previous calls she said it was also my responsibility to take notes and ultimately hung up on me. Terrible customer service!!!! read more

While my experience with this company started out as a 5, it quickly dropped to a 2. I would've said 1 (or an F) if the carpet didn't actually come in. First off, Shelly was more keen on telling us how cheap they are rather than how good the carpet is. Secondly, we had recently carpeted one room, and needed the others to match. We had it narrowed down to 2 samples that made good matches. However, the carpet that was ordered wasn't even close. It certainly wasn't one of the 2 possibilities. What was worse, Shelly totally yelled at me, and ultimately hung up the phone on me, when I felt it wasn't my responsibility to understand mill numbers. I made a snide comment about "A on Angie's list, whatever!!" That was the point where she hung up, but called back in ~2 minutes to work it out. This is why she gets a 2 instead of a 1. She did make it work, all the while making it seem like she was doing me a favor. The carpet came in quickly and was beautiful. However, we had all furniture moved out of 3 bedrooms and closets for over 2 weeks. That part was a nightmare.... I would NOT call them again, nor would I recommend them to anyone. read more

Thank you Michelle. Clint the installer was very thorough. The basement is beautiful. Very happy that we found you. Can't wait to do the rest of the house. I would do a 10 star if available read more

Carpet Connection's quote was less than half what the most popular carpeting businesses in Denver offered. We received quotes from three other area businesses that rank highly on Yelp and Google, but Carpet Connection easily beat them thanks to their drop shipping method. The company truly offers an incredible service. They were attentive to our carpeting needs--Michelle was efficient in her consultation and narrowed down exactly what we were looking for without droning through sample after sample. She was also super impressive in her knowledge of carpeting, quality materials, and maintenance. Even though the price was cheaper, the service was not. Ernesto installed carpet in one bedroom for us. He was polite, confirmed our order before install, and delivered a flawless installation. The carpet in our bedroom looks beautiful and after two months is holding up perfectly. No doubt we'll go through Carpet Connection when we carpet our guest room later this year. read more

First of all, it can only be a good sign when multiple people tell you "I know a great lady who does carpet for a great price." Shelly was referred to me by 4 different people and I can't tell you how glad I am that they did. Shelly took our budget, our style, and our time limit into full consideration. Every detail was covered and explained carefully and thoroughly. We picked carpet that was already in stock so we didn't have to wait long and install took less than a day.(keep in mind our new home was empty at the time as we had not moved in yet, so finish times vary I'm sure.) When I walked into that house I could not have imagined what kind of a transformation would take place. It felt like walking into a new home. Our basement was no longer the dark, dank dungeon but a place I wanted to be. Imagine almost 1000 square feet of new living space!!! Shelly's team did a beautiful job and I am so pleased with the end result. Thank you, Carpet Connection! read more

I was referred to Carpet Connections by a friend after I had had a negative encounter with another company. I am so thrilled with them that I really wanted to write a review and support their business. Michelle, Theresa, and Jesus and his team were all very friendly, provided excellent customer service, explained things to me with patience and honesty, and delivered a high quality product that looks amazing. First, Michelle came to my house with carpet samples and we talked about what I wanted. She made a couple solid suggestions (and was not at all pushy) that I'm glad I went with. We set a date that had to be moved back due to other projects in my house and Theresa was exceptionally accommodating with that process. Jesus and his team installed the carpet while I was at work and when I came home, I was literally brought to tears because it looked so great. After a long month of other projects in my house, sleeping on an air mattress in the basement, and overall living in a dust storm, the carpet was the finishing touch that really brought it all together. Can't recommend this company enough. read more

Carpet Connection - Carpeting Near Me - Aurora, Colorado

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I had carpet installed recently and I noticed it is not wearing well. I asked for Shelly to come to my home to see it. Her response was that the carpet mills don't warranty their carpet for wear and that it may need to be cleaned and she could suggest a carpet cleaner. That was her only offer to help. The carpet is of very poor quality, even when I had at time of purchase emphasized that I wanted a high quality carpet. read more