Every space in this cozily lit store is an inspiration. From carefully curated corners to…read morestunningly styled shelves, slack-jawed shoppers wander from one wondrous room to the next. Do workers hover like parents on a kindergarten playground? Yes. And it's unfortunate that paying customers are forced to feel like criminals in receiving countless unnecessary glances. While the paranoia for shoplifting is next level, the employee who assisted me with an online order was helpful and informative. Parking is endless, though it can get crowded on weekends. This business offers classic, timeless designs worth stopping in to see and absorb.

I am extremely disappointed with my experience purchasing furniture from Pottery Barn. What I…read moreexpected to be a premium furniture purchase turned into one of the most frustrating retail experiences I have ever had. First, the quality simply does not justify the price. Pottery Barn markets itself as a high-end furniture retailer, yet the furniture I received did not reflect the quality standards I expected for the amount of money spent. Materials, construction, and overall craftsmanship appear to have declined significantly while prices continue to rise. Second, customers should be very aware of the expensive delivery requirements. The company heavily relies on its White Glove Delivery service, which substantially increases the total cost of a purchase. For large furniture items, customers often have limited alternatives, making the added expense feel less like a premium option and more like a mandatory fee. The worst part of the experience was trying to get assistance when problems arose. Reaching customer service was difficult, getting meaningful answers was even harder, and obtaining resolution felt nearly impossible. I spent far too much time repeating the same information, following up on unresolved issues, and trying to get clear communication regarding my order. When customers spend thousands of dollars on furniture, they should not have to fight for updates, explanations, or fair resolutions. Unfortunately, that was exactly my experience. Pottery Barn's website, catalogs, and showrooms create the impression of a premium brand, but my experience did not match that promise. Between the high prices, declining product quality, expensive delivery costs, and the frustrating customer service experience, I would strongly encourage shoppers to do extensive research and consider alternative furniture retailers before making a purchase. I regret not reading more reviews before placing my order and hope this review helps other consumers make a more informed decision.

We love D'Amore Interiors. Our entire living room and master bedroom are currently furnished with…read moreD'Amore furniture. Many years ago, we also had them reupholster counter stools to match our family room love seat upholstery. Their furniture is of the best quality, and can be customized as needed. The staff is very helpful in discussing our needs and helping us find the right products, providing interior design guidance as needed. We keep coming back because of the high quality and unique items we find there. Every time we browse the showroom floor, we find treasures that we just can't pass up. We desire a distinctly southwestern style, and D'Amore has had just what we need, every time. We have been frequenting D'Amore Interiors since they were located on the I-70 Frontage on the West side of Denver. I guess that must be close to two decades! When they moved to their current location, we found them promptly, as we needed some leather dining room chairs! If you want to replace the high pressure furniture shopping routine for a great furniture shopping experience, including honest staff and prices, and fine, unique pieces, I highly recommend D'Amore Interiors.

I am in the market for office furniture. I found some fantastic home furniture instead. I will be…read moregoing back.

I purchased a dining room table, buffet and sofa 3 years ago that now all have to be replaced. The…read moredining room table was replaced 7 times due to extreme cracking, and it's once again cracking to the point of not being able to use. The buffet is also cracking and looks terrible. The sofa was assessed by Arhaus and they determined all cores need to be repalced - at my cost of $2000. I would expect a $15k couch, that is rarely used, to last more than 3 years. This was the worst $20k I have ever spent - all items now have to be replaced at my cost. Avoid this store and their terrible products at all cost.

I think this store and company are simply a lack luster mediocre provider of rather mediocre…read morefurniture. Every interaction except for them taking payment has been slow, wrong, full of errors, not responding to emails, and simply like pulling really bad teeth. Such a bad taste in the mouth - would never do business with them again. Simply a joke on their approach and follow up. Delivery is never coordinated timely and we are now on delivery number 4 and still have items outstanding. Would avoid this place!

RACIST!!!!! The moment we stepped foot in the store salesman was following my family around. Even…read moreafter I told her that if and when I needed her I let her know, she still followed my family and I. Her manager then came up and stood over me and said it's her job to "follow my family and I". This is the most racist experience I've ever had. The furniture of poor quality is already over priced. And to make matters worse the bathrooms were FILTHY. I will also be reporting them to the better business bureau.

I had a chaise-sofa just delivered and their delivery people didn't leave all the components not…read moredid they put it together. Now I can't reach anyone at their store. I asked them to help me move 2 lamps to make room for it, and they said "it's not my job". Seriously?!?! NOT MY JOB?! Beware, they only care about closing the sale and not about completing the sale or setting it up. This is the 2nd time I've bought something from them and after thinking the first time (also screw up of sorts) was an anomaly, this is the 2nd fcuk-up! I will not recommend them for anything!

Very diligent and disabled into the customers need. While they did not win the bid at my rental I…read morewould definitely use them in a heartbeat at my primary home.

We purchased our home from the previous owners, who had these floors installed by Simply Floors…read moreabout five years ago. Unfortunately, they are already falling apart throughout the house. Whether it's due to poor installation, poor-quality materials, or both, the flooring has not held up as it should for such a significant investment. Given the amount the previous owners paid, this level of durability is extremely disappointing. We now have to replace the floors much sooner than anyone should reasonably expect. We will be using a company that stands behind its workmanship and products with a warranty and quality that extends well beyond five years. Based on the condition of these floors after only five years, I would not recommend Simply Floors. A few photos below but it's all over the main floor you can tell they were not installed properly as they are all popping up. And yes I know the warranty was not transferable I just wanted to post so others know the quality to expect before making such a large investment!

We received carpet installation service through Costco program. Chuck provided us with the quote…read moreand plenty of samples. We were able to schedule installation at a convenient time. The work was done well although installers arrived a little later than expected. Overall a good experience. My only wish is for the communication to be more expedient.

I didn't have the best experience with the person scheduling my living room and kitchen but outside…read moreof that the people who did my tile and carpet were excellent, Terry was very helpful and forthcoming and understanding of my frustration of service. I'm looking forward to working with them in the future, when I get my bathroom floor remade!

HIGHLY RECOMMENDED!!!!!!!!!!!!!!! Great store, very friendly and knowledgeable stuff !!!!read more

I had three large area rugs cleaned at Sarkisians. They did an excellent job and were very…read morefriendly, timely and helpful.

We ordered a sectional in Sept for our basement from furniture row. We Needed it for the holidays…read more When they delivered it last week, they could not get it in our basement the hallway was to narrow. FR would not give us a refund so we tried to find something there, of course they have nothing in stock And anything that was in stock was small enough to fit or was ugly. The smaller piece we needed for the couch would not be in until January. The manager said I should keep the two pieces i had and just deal with it. We were frantic And of course no refund only exchange. We did not know this as i have never had something delivered that would not fit. We headed to AFW - the salesman ran all over the store with me to measure sofas to find one that would fit And was in stock. The sofa came and again they couldn't get it down. The driver asked if i wanted a refund. This was heaven to me as I was fighting with FR for my money back on the first sofa. Instead i said no lets find something and again they helped us find a couch. They did not charge me a re stocking fee either. I have spent over 10k at FR and now i have to spend a credit there for things i don't need because they will not refund you. I am not going to FR ever again. FR should be a little lenient in their return policy during these times with no inventory update: they made it right, thank you FR!

So much needs improvement. I am absolutely shocked at what happened today. I consider FR a step up…read morefrom AFW so I thought I would purchase a bed for my daughter there. We went and fell in love w the Cinderella white bed size FULL. They had only the floor model and staged. We bought it. Rebecca was my sales lady. She told me the guys would disassemble it and have it all wrapped up for me when I come back for pickup at 5. So I arrive w my husband and our truck. They told me to pull around to customer pickup around the building by the trucks. I do so and they open the side door and the bed is all in pieces and parts all over the floor. I said WHAT is this. Rebecca said it would be all wrapped up and ready to go. They said OH SORRY there must have been a miscommunication, we will wrap it now. Can we also have your paper work. My husband gave all papers / receipts. So they wrap it up loosely in big bags, help put in it my truck. We arrive home and quickly get to work putting this together. ONE . It is missing hardware. TWO. It is missing a metal slat part that slips into the side rail and headboard. THREE. He never gave us back my paper work and receipt. Now please, answer your phone so I may speak with you. I want : my paper work back. My hardware. A discount for wasted time , gas money OH and did I mention MY TIME. I guess my daughter will sleep on the floor tonite. Thank you Furniture Row @ Lone Tree