I was in need of some bath towels and from years ago i remember that Pottery Barn had the best ones yet. They are so soft to touch and feels great on the body. Though they are quite pricey and that's another reason what took me so long to purchase them. Another obstacle was the store I originally saw them in no longer exists and it was closer to me as this location is out of the way. The store unfortunately does not give military di read more

Pottery Barn - Furniture Stores Near Me - Lone Tree, Colorado

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Last year I had a designer come to my home. I was looking to polish the look of my home and finish it with accessories and decor. I didn't need any big furniture. Well, I guess that they didn't feel I was going to spend enough money because I NEVER HEARD FROM THE GIRL after she left my house for the consultation. Tacky and completely unprofessional! I say that I would "maybe" recommend this business because I do like their products but getting blown off by their design person was something I will never forget. read more

My 18 year old daughter and 16 year old son were in the store just the other day to purchase a Mother's Day gift. They were looking at ordering a decorative chair and then buy me a new bathrobe. She said that as she sat in a chair to test, a worker came over and asked her to not sit on any furniture in the store. No signs were posted, and many other people were sitting and testing the furniture throughout the store. They were not told the same thing. The saleswoman then pointed to the robe she had in her hands and said if she wasn't planning on purchasing things, then she would kindly ask that she not touch things in the store. ​ I am trying really hard to give this person the benefit of a doubt that it wasn't the fact that my son and daughter are Hispanic, but I can't think of any other reason why she would have talked and treated her as such. Together we have been in this store multiple times, and have never been treated this way. Maybe a little employing training on consistency of protocol or equity would benefit the store. It's disappointing more than anything and rather frustrating that a store we have frequently shopped at is now unwelcoming and not a place we are comfortable shopping at anymore. read more

If they could get rid of the fat manager of the store that would be an improvement. Every time I have dealt with her she is soooo nasty. I can't believe she is still there. I have dealt with her many times and is nasty. I guess pottery barn does t care about their customers. read more

No actual customer service or knowledge of orders even when given tracking and confirmation. Has taken over a month to be refunded $800 for an order of cabinet handles that WERE NEVER delivered nor cancelled but were "returned" by some shipper. Countless hours spent on phone calls and tracking and still awaiting a REFUND for something that was never communicated cancellation nor received. read more

Disappointed with the Pottery Barn Retail Experience @ Park Meadows in Lone Tree, CO. I recently had a very disappointing experience at Pottery Barn in Lone Tree that left me feeling shamed as a customer. I had purchased a throw blanket that was supposed to be 30% off, and I also redeemed two rewards. The total seemed higher then expected, but was embarrassed to check the math while at the register before paying. When I reviewed my receipt outside the store, I realized the throw did not ring up at the advertised 30% off. I went back into the store and politely asked the cashier to review my purchase and pointed out the sale did not seem to be reflecting on my purchase. She said very little, other than she would have to look at the website. I offered to go take a picture of the sale tag for her convenience and she agreed that would be good. She took my picture, no comment, input some information into the register, asked me to insert my card for the refund, and then handed me a refund receipt without clearly explaining what had changed other than I signed for a small dollar amount refund versus a complete return and repurchase at sale price. When I asked if I could see the original receipt to better understand how she had calculated the new total, she gave it to me but didn't offer much clarification. I asked a few clarifying questions to try to follow the math, learn if my rewards were or were not still applied, etc... The challenge was rather than redoing the transaction to ensure clarity, she handled the adjustment on a calculator, pen and paper and put that amount in the register. I know that it made sense to her and it later did to me, but was confusing in the moment. When I asked her to explain it again, she seemed annoyed and said, "I don't know how else to explain it to you" (as if I was stupid) and she went on to say, "computers don't make mistakes." I was a bit taken by her response. I was not rude, I am not dumb, nor did I act irritated about being overcharged in the first place (and I could not help but think, I would not be coming back into the store for an adjustment if "computers don't make mistakes.") I was patient, polite, and simply trying to follow the adjustment process. I even apologized for not understanding and yet there was no apology from her side, not even for the inconvenience of having to come back into the store, fetch a picture for her and stand shamed at the counter for not understanding how she put into the register what she did for me to sign off on in the first place. To me, a simple, polite apology or a bit of patience would have gone a long way. I understand not all sale items get loaded in the computer, mistakes happen, but as a customer, I shouldn't feel like a burden for asking for the advertised sale price or for clarity in a transaction that is not done in a straightforward way. This experience left me feeling like I was more of an inconvenience than a valued customer, which is incredibly disheartening, especially when I was nothing but kind and respectful. I work hard for my money and I am in the people business too and deal with the public daily and have for the past 30 years, I find it so less stressful when I extend patience and grace to those I interact with, like I did with her when she was rude with me. Maybe instead of being overwhelmed and telling a customer, "I don't know how else to explain it to you." Self reflect and see what you could do differently to keep things straightforward. And is it really too hard to say, "I am so sorry you were overcharged" rather than being exasperated and telling me "computers don't make mistakes." It is simply not difficult to be kind or to help someone understand a situation. What you did for the adjustment was unclear, your explanation was not articulated well... and remember, I was the one overcharged... I am not sure why I was the one apologizing and running around the store to get you information about the sale. Really disappointed in this experience and sadly not the first time I left feeling like such attitudes at this store read more

DON'T BUY FROM POTTERY BARN! PB has been sitting on an interest free loan ($6,119.84 of MY hard earned money) since 8/22. I have spent HOURS on the phone with PB with no resolution, leaving me no choice. I WILL NOT BE SILENT UNTIL PB FIXES THESE ISSUES: -$1,212.31 charged 4/30/22 for the Vintage Chestnut Pittsburgh 48" Standing Desk -Half the desk has been sitting in pieces in my husband's office since 11/3/22 & the other half is sitting at my city's delivery hub ready for delivery -Original delivery date canceled to show zero estimated delivery date for an item ordered 4/22. -$1,551.73 charged 7/20/22 for the Champlain Upholstered Wingback Armchair -PB has no idea where the item is located -Original delivery date canceled to show zero estimated delivery date for an item ordered 5/22. -$3,355.80 charged 8/11/22 for the Dutch White 102.5" L x 84" H Aubrey Wall Bookcase -Return was created since PB's white glove company on multiple occasions was unable to assemble the item -Merchandise was picked up for the return by PB's White Glove company on 11/10/22 -No money has been refunded, preventing me from purchasing a replacment bookcase for the one PB could not provide me. -Item ordered back in 5/22. read more

First: Although furniture looks attractive and well-made online, only a small portion of furniture items are available to see/feel in retail stores, so you really don't know what you are getting. Further, online customer ratings are not available on PB website. Second: Delivery dates change (by 30+ days) without notification, even on pieces that are advertised as available and ready for delivery. Third: Terms on website are poorly defined. What does "In transit to delivery center" even mean? How long will this stage of order fulfillment take? (Hint-may take at least a month.) Where is my closest delivery center? Why can't I just pick up a smaller item from a retail center rather than pay $250+ to have it delivered? It's all a mystery after you place that order. Fourth: I was told I couldn't cancel a coffee table order after it was placed. It was discounted by $200 less than 12 hours after I placed the order at local store, and noticed it immediately. I asked if I could cancel and reorder, and was told "No." Further explanation was that they would give me a "one time" offer to refund the $200, but only after item was delivered and found to be satisfactory. Just a ridiculous policy. I used to love this company, along with William Sonoma, and I know that Covid has hit them hard, but a little honesty would go a long way. Just stop selling items you clearly don't have, and tell customers that you have no idea when items will be available if that's the case. read more

I spent $$$ on a nursing chair from this store that they then lost. They cancelled delivery and had the nerve to try and tell me the chair was delivered. It was not. Had to fight for a refund, because they said a replacement chair would take 5 months to get here. Laughably bad customer service, tried to steal my money, ruined something special. Take your money elsewhere. read more

Horrible Delivery: I ordered chairs in early November. They were due Jan 11...nothing. I checked the website "In transit to delivery center". Where is my closest delivery center? Why can't I just pick up from a retail center rather than pay $250+ to have it delivered? So I had to call the store who directed me to the delivery people. It's coming from Tennessee, routed to the east coast somewhere then due in Denver Feb 8. Feb 8 no chairs. Called delivery people, should be in on Feb 15. I got an email they would be delivered Saturday Feb 18. I waited around all day, at 3:00 I got a text they were not coming and someone would call me next week with new date. No call from them. I called them Tue Feb 21 and sat on hold for 45 minutes, I gave up. Finally Wed they called me, delivery was set for 2/22 between noon and 2. At 3:00 they finally showed up. I paid $250 for this kind of service. Pottery Barn needs a new delivery service provider. The chairs were what I expected, sales team was helpful but it was all over shadowed by the poor delivery service. read more

Pottery Barn would not sell me a small chair from the showroom floor and allow me to take it. It had to be ordered and I have to pay the shipping charge. When I asked about taking the showroom floor piece I was told it was not the company policy to do that. It was further explained that due to COVID, inventories were low, hence, the aforementioned policy. Pottery Barn is now further down my list of "go to" places. read more

I have never been to Pottery Barn, but they do sell great stuff. Still it takes months to get. I have a design appointment with them. I will be reviewing them here. The furniture is great, once you get it.. read more

I just walked around this store for 40 minutes needing help and no one approached me. Two of the workers I tried to approach were too busy (despite having no customers standing with them) to help me. I had gone in to buy two bedding sets, but I'm giving up. DO NOT GO TO THIS STORE. The reviews are true. Rude employees and absolutely no customer service standards. read more

We've chosen to buy a Side Bar from another dealer - due to Pottery Barn's delivery policy. $299 to deliver? And I MUST order online? I can't take it with me? I can't come back and handle the delivery on my own? Where we ended up buying a Side Bar delivers anything and everything for $99!! Since Pottery Barn doesn't give me choices - weD chose to shop elsewhere. read more

Not ever have I been so mistreated in a store in my life. I am extremely disappointed with the customer service from management. My husband and some of his friends were shopping and proceeded to test out the couches, they were approached by management (lady with short grey hair and a terrible attitude) and told that If they were going to mess up the displays then they need to leave because it takes work to stage those couches. My husband came back to come get me to look at this couch, when we came back I grabbed an associate to help us. Manager was not happy that my husband returned with me, called mall security and proceeded to tell my husband me, and our friends that we thought we were "fucking funny" and "you need to get a job" and my favorite, "what do you have a thumb up your ass?" In the middle of me making a 200$ purchase on a blanket she told me that we had to leave because we were disgracing her store. We will never be taking our business here again, her the workers under her management I truly feel terrible for because they were very sweet women. This location needs to be looked at under intense supervision and train their management how to talk to purchasing customers. We were never rude to them once and left with mall security. read more

We purchased two sofas from Pottery Barn (PB), The 1st one came soiled and due to "Covid" PB wouldn't send anybody to clean it so we sent it back. We gave them one more chance and reordered the sofa and after waiting 9 months and multiple delays it finally arrived... Half un boxed and filthy!!! I'm done! It took multiple phone calls and after being given the run around, had our calls dropped multiple times we were finally able to cancel our account. We are still waiting for our refund. The delivery company hired by PB to deliver the sofa stated that we are not alone. "Many PB customers are having similar experiences" Buy at your own risk we are never going back. read more

Go elsewhere or another Pottery Barn if you need to place an order even if your an employee at one of there sister brands. The manager was not clear in communicating and told me that I need to place my order elsewhere if I couldn't get on an open computer to get my employee discount. (Went to FlatIron's PB and Susan was AMAZING). All other stores I've been too would make room for an employee from another brand store within there company to place an online order and help them too. Surprised corporate redid this store with the bad management. Bad and confusing management isn't going to help with store business at all and corporate should help with there employees there instead of investing in redoing the store and all the extra help they had from corporate before there grand opening since they couldn't get it right. read more

On 8.27.2018 I ordered two Ashton chairs from Laura P at the Pottery Barn Park Meadows which I was told could take anywhere from 8 - 12 weeks. Okay, I decided I could wait. I was thanked for coming into the store and not just ordering online. Nov comes and no chairs so I called the store to check on the status. I was told they haven't been made and I would need to wait until Jan. No form of apology or sympathy. I got off the phone feeling angry and perplexed by the lack of customer service. I decided that since I waited this long I might as well resolve to the fact that I won't have the chairs until Jan. Sadly Jan came and no chairs. I called customer service this time instead of the store, only to find out that the chairs haven't been made and again not once was I told sorry and let me take care of this right away for you. Instead she would need to put in a request to another dept to look into the matter. Frustrated and angry I canceled my order. What bothers me the most is the lack of customer service. Honestly I love the product. I have 3 fixtures, a large sectional, two chairs, dinning room table, shelves, and a leather couch. This experience wouldn't bother me as much if I hadn't already been disappointed with Pottery Barns customer service in general. Keep an eye on this post and see if management responds. read more

Rude and horrible customer service! A bunch of angry middle aged short fused women working there. I'm a middle aged woman myself and I would never treat people like I was treated today.. took me 15 mins to just pick up an online item I already ordered and purchased. I wasn't asking much... couldn't imagine how I would be treated if I needed more attention .. read more

I have to jump on the don't ever waste your time shopping at this location - placed an order 6 months ago for custom bar stools - pottery barn called texted and emailed me to finally schedule delivery and then cancelled delivery - called the store for help - no call back ever - no one would help me - finally went in person to another store and received assistance - bottom line was charged for stools a month ago - never delivered and now they tell me they are lost - EPIC Fail! Never ever shopping here again! Horrific customer service read more

I ordered a cache pot and a rug from Pottery Barn online. The rug came in a timely manner. The pot gave no delivery date. When I called to check, the CS rep advised it was coming from Park Meadows. She called them and checked with the manager. She was told it failed to get on the UPS truck on September 16th. It is now the 19th and they will not get it on the truck until the 21st. I would have to agree with all of the lousy reviews. We live in Denver, about 12 miles from the store. I am opting for curbside pickup at this point. I mainly shop online with PB and have been very pleased. With the pandemic running wild, I do not enter a store, unless I have to. Outside of the fact, my special order leather chairs are taking 10 weeks, I am pleased with the online ordering. read more

I don't know what has happened to Pottery Barn, but they have seriously tanked. We ordered a chair and a sofa and both items were canceled without our knowledge. I waited half the day waiting for my furniture to arrive only to call and find out they canceled my order. They claim they have refunded the money but my credit card statements show there has not been any refunds. I have called several days now and every time I am told a supervisor will call me back, but I have yet to hear from a supervisor. I am put on hold while they try to figure out where their supervisor is, but for some reason a supervisor is never available and will call me back. no one can give me answers as to why my furntiure was canceled without my knowledge and why I still have not been refunded my money. We have purchased from them several years ago and have never had so many problems. We will not be purchasing from Pottery Barn again read more

The problems run deep here - customer service and delivery. I ordered furniture many times from Pottery Barn and in different states and the delivery is always a problem no matter which state I am in. I have ordered living room furniture - delivery was a nightmare, they insisted on their hours which I could not meet and was told when I ordered the custom furniture it could be delivered on a Saturday. Finally the designer had to intervene and get it delivered. Then I ordered dining room furniture - same problem. I ordered bedroom furniture - same problem. (You'd think I'd learn). Each time it took months AFTER they scheduled the first delivery. I had already gotten rid of my existing furniture so I was without a bed, for example, for months. Now I ordered a buffet and the delivery (in another state, mind you) is just as horrible. Twice it has been scheduled and twice cancelled. First time I was told the warehouse was late and couldn't put it on the truck. Second time, no reason. The customer service e response is an insincere, canned apology but no action or recourse. I would cancel order but I can't find another buffet that will even blend in with my other dining room furniture. Unfortunately I must warn you of these business practices. I am more than disappointed. I'd give this a zero star if that were possible. read more

What is up with all the negative reviews?! Has corporate not seen all these?? I ordered an arc lamp back in the beginning of November 2018. I was told it would be in the store ready for pick up in about 8 weeks. I was ok with that as I had about that much time until we moved into our new home. Well we moved in the beginning of January and I called and followed up with the order. I was told it was back ordered until the end of January. End of January comes and I call again and am told it's due in around the middle of February. Mid Feb I call and am told that it's showing it's in the distribution warehouse but for some reason my order is still showing back ordered and they can't access the product. Now beginning March and I'm told that I need to cancel my order because it won't come off of backorder status. Oh and the discount I got is no longer available but if I pay the full price they will issue my difference in store credit. What?!?? 16 weeks for a lamp and they won't match my original price. I'm sooo over it!!! I canceled the order!!! Crate and Barrel is so much better! Thank god I got most of my new home items there because if I had ordered everything from Pottery Barn I would be living in an empty house!!! read more

Wow! All 7 reviews are correct. The store opened promptly at 10:05...lol. 3 female associates and one male associate inside. Walked around the store for 15 minutes, making eye contact with all of the associates. No one acknowledged me. Three of them were huddled around a computer. Who is the store manager? why is the district manager not reading the reviews and acting accordingly? Is this really the expectation in a high-end store? read more

Company and their credit card issuer are unwilling to resolve issue despite extensive documentation and following their own complaint procedures. Purchased some furniture but cash register froze mid transaction. Store had to reenter items. Resulted in duplicate charge to credit card. Despite receipts etc bank says they can do nothing as Pottery Barn did not issue a void order. Pottery Barn says the issue is with the bank. I am out over a $1000. Neither Bank Managers nor Corporate Office Customer Service will take responsibility. I will never ever go to this store again. Not because mistakes happen, which they do, but because they refuse to correct the mistake that they caused and that I had no part of. Buyer Beware of this compay read more

CLOSE THIS STORE! sadly this store has the worse customer service of any Pottery barn in the Colorado area and we have been to all of them...Im not one to want to write a negative review unless its very deserved and this store deserves not even one star...I have never seen such incredible incompetence in my life...I needed help locating a rug and fabric swatch's for my home furniture purchase I was going to make...so it took a while to find someone as all of them were helping other customers ( understandable ) an hour and 20 some minutes later ...I had no problem waiting my turn in full expectation that I would receive the same attention everyone else before me had. Finally I had the help and when she couldn't locate the samples after few minutes I asked her if she could order them for me and she said no problem...Next, she turned around, walked away and helped the next person that was waiting. I thought perhaps she wanted to let them know that she would be right with them and then return to me...to my amazement this was not the case...she spent an hour with them while I had to wait in line for someone else to finish what she professed to do for me to finish up the ordering...so after an hour it was my turn again, by this time I was not happy! the next person seemed empathetic and I ordered my samples to be sent to my home only to find out later they were never ordered as I never received them....I have always been told that if you want to avoid the typical on line Pottery Barn Issues then you need to go into a store to order the items you want...this has proven to not be the case. read more

Pottery Barn just lost a very good customer! I typically spend several thousands of dollars between Pottery Barn and Williams Sonoma (same corporation) every year, but never again. When I attempted to return a poorly made throw with a gift receipt, Pottery Barn refused to refund cash, adamantly stating that ALL PURCHASES MADE WITH A CREDIT CARD WOULD ONLY BE GIVEN STORE CREDIT. Since most people use credit cards, this policy forces customers to spend money at Pottery Barn. I told the Pottery Barn clerk (she may have been a manager, not sure) this was an extremely poor practice and possibly not even legal. As demonstration of my position, I left the store without money (approximately $60), merchandise, or gift card. In good faith my son purchased this item more than two months ago for me as a Christmas present. I would hope they would at least credit my son's credit card, but so far NOTHING. I had already signed the return slip so maybe the clerks shared the money. I will never again shop Pottery Barn or Williams Sonoma. ! read more

avoid pottery barn. chairs late. no legs when delivered. then finger pointing from store to national for 6 weeks. no resolution. dispute charge and have to find chairs elsewhere. read more

I am baffled by the poor reviews for this store. I had one of the best customer service experiences in my life at the Park Meadows Pottery Barn. Pam D. helped me with a tricky return and was able to navigate online/store purchases and come up with a conclusion that was more than satisfactory to me. She then walked me through a large purchase, finding items that were in the store and ordering the others on line. All the while, making me feel like a welcome guest in her home. While I was being helped, I observed the other sales associates helping customers and all seemed polite, cheerful and knowledgable. It was a Sunday afternoon and extremely crowded in the store. But, while I was there (for almost 45 minutes ), I noticed that every customer was acknowledged and that there was someone to help them as soon as it was possible. I would definitely shop here the next time I need similar items for my home. read more

I have made many purchases over the years from various Pottery Barns without any problems. However, the most recent was a round kitchen table with a leaf. Over the Thanksgiving break when we had family in town, somehow even while using placemats and plates, when we cleared the table, the heat had melted the polyurethane seal and ruined the table top. On the off chance that they could help, I went to the store and spoke to a manager about the issue. After emailing pictures to the store, she quickly responded that they would exchange the table for a brand new one!! This was no hassle to do and I highly recommend Pottery Barn if for no other reason than their exceptional customer service!!!! read more