All the reviews I read of carpeting (and flooring) stores pointed to Carpet & Vacuum Expo as the place to start. It was easy to tell that the reviewers were genuinely impressed with the service they received. So I wandered into the bright and immaculate store (located in the Cabin John Shopping Center) and thus began my own wonderful carpeting experience. I was warmly welcomed by Steve Shaffer. He listened to my desires and we set up an in-home appointment to assess my carpeting needs. A few hours later Bruce Barboza arrived at my home and meticulously measured the areas to be carpeted. (Bruce's expertise was abundantly evident!) The next day, Steve contacted me and presented many options and arranged to have carpet samples shipped to me. Within a few days everything was agreed upon and an installation date was set up. On installation day I had the pleasure of meeting Roberto and Joshua. I could tell that their least favorite part of the installation was moving heavy furniture. However, anyone who has wrestled with a Tempur-Pedic mattress will understand the challenge. Roberto and Joshua immediately went to work and quickly removed the old carpeting and padding. I then got to observe their artistry as they expertly covered the many convoluted spaces my layout presented. Roberto deserves special recognition for beautifully binding the edges of the runners. I am completely thrilled by the service provided by Carpet & Vac Expo. Hopefully many others will enjoy these masters of carpeting craft. read more

I highly recommend Steve of Carpet & Vacuum Expo! Best place to buy carpet! i had the easiest and best experience. Steve the owner is so nice and easy to work with, as well as his staff who are friendly and genuinely care about getting you the best carpet for your needs at a reasonable price. As a matter of fact, I shopped around many other local places and none of them could beat the price or the service needed. Don't waste your time like I did and run around comparing prices and carpets- I'll never do that again. Just go here. I'm very happy with the installation as well. They came at the time promised, installed it quickly and vacuumed it before they left. As I said, just go here for carpet. read more

This is THE BEST place to take care of your flooring needs! I have known the owner for over 16 years and he has faithfully always helped me with every flooring issue I could have, to referring me to people who could help me when he could not. For example, I needed a vacuum and he helped me get one that fit my family's needs with pets and asthma. I needed flooring basement that was waterproofing, I needed carpets that shagged, I needed carpets for school, I needed my carpets cleaned from all kinds of disasters, basement flooding, etc. He sent my mom who is a senior there and instead of worrying she will be ripped off, I'm assured he will take care of her. Rare guy, in the best possible way, which leads to great service. Carpet and flooring fiascos can be really stressful! He takes the stress away. For sure make sure this place is one of your estimates. Sometimes it's not about price but quality of service and peace of mind. read more

I have used Steve and his top-notch teams for several projects and been extremely pleased. They are very professional - excellent craftsmanship, great aesthetic and go beyond what is expected every time. Many family and friends also rave about his work -- and his customer service is ideal and prices very reasonable. read more

My husband and I were shopping for LVP to install in our basement and went to four different shops in Moco. Our experience at Carpet & Vacuum was the best by far. Sydney and Steve know customer service. They were deeply knowledgeable about the range of available product, patient in answering all of our questions, and steered us away from over spending on product that wasn't necessary for our needs. I highly recommend you check them out! read more

They are the BEST! The apartment above my Mom's flooded, the water came down into her apartment and ruined her carpet. Steve and Bruce were so responsive. They came out right away and gave us a very competitive price to demo the old and furnish and install new padding and carpet. They are very knowledgeable and made great suggestions. The installers did a fantastic job. The carpet looks fantastic. We are so glad we chose them. read more

The staff is friendly, knowledgeable, and service oriented. We need more small businesses like this one in our neighborhood.

This carpet and vacuum shop is small, but they offer many choices flooring options. I needed a new filter for my bagless vacuum, and while they didn't carry it, the sales guy ordered it for me. A few days later I got the call that my part was in! It was cheaper than ordering it online and customer service was great! Now I know where to go for quick and easy part replacements. read more

Had carpet installed over the weekend. The installers are very professional and I couldn't have asked for a better price. Go see Steve! He's the best read more

There is a reason why these guys have only positive reviews both here and on Checkbook! We could not have asked for a more seamless and pleasant experience with an absolutely stellar result -- see photos attached. From beautiful samples to chose from, to patient explanations to working with us on getting the stair runner in quickly (baby came sooner than expected) these guys could not have been kinder, more patient or any more professional. Costs were comparative to others in the area but service and follow-up outstanding! Will absolutely use them for any and all flooring projects going forward read more

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Steve the owner was very helpful with my floor selection, top rated in the area for a reason!

I recommend Carpet & Vacuum Expo. They come to my house promply to measure the dimensions, explained the advantages/disadvantages of the various flooring options. We really appreciated their being patient in discussing the different options, taking our concerns seriously, while at the same time never rushing or pushing us. When we were ready to proceed, they gave us a quote promptly with and without installation. In the end, we decided to go with them for both the material and complete installation. We chose Coretec Plus Luxury Vinyl Planks in Carolina Pine for our basement due it being a water-proof option. The installation was very quick, professional, and we are happy with the result. Thank you Carpet & Vacuum Expo!! read more

Carpet & Vacuum Expo - CoreTec+ Carolina Pine - Flooring Near Me - Potomac, Maryland

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Steve, Sydney, and our installers were top-notch. Could not be happier with the personalized service we received in the store (where a lower-cost option was recommended for our situation!) and the outstanding installation experience. Showed up early/promptly, were friendly, answered my questions, and did a flawless job with our new family room carpet. They even made us mats from the excess! I wouldn't even bother shopping around. These guys were significantly more affordable than other vendors and got us exactly what we wanted quickly. Thanks so much! read more

We used Carpet & Vacuum Expo to replace the hardwood on our whole first floor as well as the carpet on our stairs. They were WONDERFUL! We dealt with both locations looking at our different options and loved every sales person we worked with. They even talked us out of hardwood (which would have been a more expensive option and beneficial for them) because it wasn't a good option for our kitchen area and steered us toward the most durable options. They did the job in half the time our contactor expected they would and it turned out beautifully! Highly recommend! read more

After hours of online research I finally decided to splurge on a Miele vacuum cleaner, because of great reviews and the 7 year warranty. I considered buying online but decided to go with a local store to make sure the warranty would work & that I would have a place to go for repairs. Carpet and Vacuum Expo was an excellent choice. Steve helped me make the best choice on the model and gave me a good deal. He demonstrated everything so I could see how the vacuum worked. He is a very nice man and I am sure I will go there for flooring & carpeting needs in the future. read more

I recently had my 4 bedrooms carpets replaced by Caroet & Vacuum Expo. They had done work for me in the past and I have always been happy with their work. Steve, the owner, is fantastic to work with and the installation team was amazing. The same installer had been working for them for over 10 years and he couldn't be nicer. The entire project from beginning to end went smoothly. It is a true pleasure dealing with this company. read more

I've loved everything about working with Steve, the owner, and Bruce at Carpet & Vacuum Expo in Cabin John Village. From picking out the right carpet, comparing prices, scheduling delivery- it's been so easy. Steve and Bruce helped me come in UNDER budget, provided me with so many options and somehow made it fun. Steve communicated with us throughout the entire process, so we always knew where we were in the process and when to expect delivery. Steve's place was recommended by a friend. I'm happy to pay the recommendation forward. read more

My husband and I (a non-white couple) went to this store to buy carpet for our basement. As soon as we walked in, one of the two salesmen started showing us their cheapest products while he repeatedly emphasized "these are our only affordable carpets", without even asking us about our budget. We walked around and browsed other samples. When I asked for the price of a higher quality carpet, the other guy said "I can check but that one is VERY expensive!." I insisted on getting the price (we really liked this one and were ready to buy), while he was checking the price, the other man brought back a sample of the significantly cheaper product and said "are you sure you don't want to look at this one again? This is very nice and it's much cheaper!." When I directly asked why the two of them insisted on selling their cheaper products they responded "we want to offer something that would fit your needs!!" Not sure how they assessed our "needs". I don't know if they assumed we couldn't afford the product we wanted because of our skin color or the fact that we dressed very casually (we don't typically dress up to go to a flooring store!). Nevertheless, they lost a customer for good! read more

Great service and expertise. Wouldn't consider buying carpet from anywhere else!!! Steve is a true professional!

The owner, Steve, was incredibly kind, helpful, and patient as we picked out our stair runner and got it installed. He helped us point us to the types of carpet that worked best as a stair runner, ordered several samples for us to make sure we liked it, and didn't pressure us at all as we took our time deciding. They also did a great job installing it and we love how it looks. I will definitely be returning the next time we need new carpet! read more

Steve Shaffer, the owner, provided personal assistance at every stage of the project. Our project involved taking up old carpeting and refinishing the wooden floors, as well as helping us select new carpeting for several areas and new ceramic floor tiling in the kitchen. The kitchen project required taking up the old ceramic tile and redoing the sub floor underneath -- not an easy job. Steve has excellent crews, who are skilled and very pleasant to work with. He coordinated the work schedule so that the project went very smoothly and on schedule. Steve was very responsive to all questions and made sure that we were happy with the results. It was great to have one single point of contact and to work with someone who was so clearly customer oriented. read more

I cannot say enough regarding the outstanding service and workmanship of Steve and his staff! Steve caters to the needs of his clients and is reliable and dependable. I had both carpet and hardwood flooring installed and both were done to perfection. In addition, I had damage to my flooring from a painter a year later, and Steve tracked down some stock of my discontinued floor and repaired my floor to 100% perfect! Don't hesitate to use this business. read more

We had new carpeting installed in 4 bedrooms. We obtained quotes from 3 companies. Steve's quote was the best and the process was seamless. Excellent installation and follow up. Can't recommend them more highly. read more

This is the third time I have purchased and had carpet installed from Steve and his company. His prices are fair and he listens to you. He has a great selection in all price ranges. His installers are excellent. They put everything back when finished, vacuumed and made sure all my electronics were working properly. I really like using a locally owned company. I sell real estate and always recommend them to my clients as well. read more

Just had all of our carpeting replaced with Coretec flooring. Fabulous and beautiful job! So easy to work with, schedule, and the crew was professional and courteous! Excellent job cleaning up and finished right on time. My house feels like a spa and I'm so happy with the work! read more

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C&V Expo put new carpeting throughout my office. The store provided many carpet samples (they have a huge selection) so everyone could vote on which carpet would look best. The installation had to happen Saturday afternoon and Sunday which was no problem. The installers were polite, did an incredible job moving the heavy furniture and stayed to make sure we were satisfied with everything. Our office looks amazing. They did such a great job several of our employees want them to replace the carpeting in their homes. The cost of our carpet and installation from Carpet and Vacuum expo was several thousand dollars less than the other estimate we received. They are a joy to work with, great at what they do and they are reasonably priced. read more

So happy with Carpet & Vacuum Expo! Steve was absolutely wonderful to work with. Super helpful and super pleasant. As I was telling Steve what I was looking for, he knew exactly what to suggest and he was right on target! The installers came out on time, were professional, and did an excellent installation job. They didn't leave until I was completely happy with the way the carpet looked! Highly recommend!!! read more

I had an amazingly easy experience dealing with Steve. We had our basement carpet redone due to a flood Steve was incredibly prompt coming out and giving an estimate. We scheduled the work and within a week Steve sent his crew out right on time and did my entire basement within several hours. I would use him again in a moment read more

I bought my Hoover by Carpet & Vacuum Expo just to see if they could help me figure out what was wrong with it. When I walked into the store, I realized that they specialize in flooring and carpet installations. I was a bit embarrassed for assuming vacuum repair, but Steve was so helpful. He was amazing. He looked at my vacuum, cleaned it, suggested filters for me to replace, and offered to order the filters. When I asked what he charged, he would not even accept my money. I tried to get him to accept something. I highly recommend Carpet & Vacuum Expo based on just customer service and friendliness. They obviously know their subject matter very well and are willing to help in any given situation. I'm glad I walked in to their establishment. read more

I bought a Miele vacuum here after getting fed up with my Dyson. I had a great experience talking to Steve on the phone and coming into the store to buy my vacuum, which I love. Steve is a very helpful person and he cut straight to the point (i.e., didn't try to up-sell me or tell me about other models that I didn't need). I saved time and money, and I am sending family and friends here to shop as well. read more

Quality,great service and professionalism was exactly what we received from carpet and vacuum expo. Steve was very knowledgable. A great process of choosing material that best suite our needs. And finally , the installers were nice and professional. Everything was done exactly as agreed upon and on time. We will definitely recommend this company and we be using them for our future flooring needs!! read more

Had my Electrolux and Hoover vacuums serviced. Steve is terrific and their work was as promised.

I have used Carpet & Vacuum Expo for three different projects at my home over the last 7 years. The first two were adding engineered wood (like Pergo) over cement floors. And the last one was adding carpet and laminate to our unfinished basement. Steve is super knowledgable and helpful both in helping you pick out the right kind of product and choosing one in your price range. Most recently, we had to waterproof our basement which meant first having a crew in to jackhammer, followed up with painters to patch and paint the walls, and finishing with Steve's crew installing laminate in the laundry room and carpet in the play area. Steve's crew was by far the most professional of the three, very hardworking and meticulous. When they re-installed my washing machine the even took the time to adjust it so that it no longer wobbled when I run a load! That's the kind of service you'll get at Carpet & Vacuum and you won't overpay, I highly recommend them. read more

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Carpet & Vacuum Expo is the BEST for all your flooring needs! We purchased new carpeting all our bedrooms as well as our basement, laminate flooring tiles in our basement art room and new wood flooring on the main level. Phenomenal service, excellent value, great selection and professional crew. Everything promised was provided. I HIGHLY recommend them. read more

Excellent service. Wide variety of products. Communication clear and consistent. Timely and reliable installation. I will definitely use them again. read more

Steve at the Potomac, Maryland location was wonderful to work with! He worked with me to obtain samples of flooring he did not normally have in the store and he arranged for installation with wonderful follow-up. The installers also were very professional, hardworking, respectful and clean. I note that there is a wide selection of flooring in the store, we were just looking for something very specific. We ended up having a slight problem with the bamboo flooring that we got, to no fault of Carpet and Vacuum Expo, and Steve made sure that the problem was 100% resolved which meant multiple return visits. I would definitely recommend working with Carpet & Vacuum Expo! read more

I worked with Steve to determine what choice would be a good match for carpeting my office. He was extremely knowledgeable about the fibers and composition in order to help me make an informed decision about what would be the best choice for maintaining appearance in a hard working space. He was also a wizard in thinking about the space, the angles and how the pattern repeat and direction of the carpet would impact the order. I was on a budget and he made it work! I highly recommend working with Carpet & Vacuum Expo for its products and customer service. read more

Flooded basement. Needed new carpet. Steve, the owner of Carpet & Vacuum to the rescue. Helped pick out appropriate, well-priced, carpet and when I wasn't satisfied with the way the stair carpeting was installed, didn't blink--had his guys come do it over. Absolutely no problem. Gold stars all around. read more

Shopping around is always good advice, but you will be glad you chose Carpet & Vacuum Expo. Steve helped us find the perfect carpet for the lower level of our home which required balancing a number of different uses and problem areas. Installation was perfect and on time. The area was left spotless and the price was unbeatable. What more could I ask? read more

I had some carpet installed several years ago and with age the carpet started to buckle. I found Carpet and Vacuum Expo on my Nextdoor site. They came out just at the time they were supposed to, called before they came and then called after to see if I was satisfied. And boy was I!The guys were clean and kind and did a beautiful job. The price was very much to my satisfaction. I recommend them highly. They install carpet as well and even though they did not install mine they were more than happy to come out! read more