Poor communication & Indifference…read more OK Heating and Cooling was hired to handle an air conditioning repair at the building I rent from and has shown poor communication throughout the process. Initially, a technician visited on-site to diagnose the issue. He stated a part needed to be ordered, and he would return once it arrived. I understand parts are not always in stock and materials need to be ordered. This was a reasonable outcome. The problem, however, lies with the company's poor communication. I contacted the company's owner, Joe Petrucci, on June 14th, to inquire when the ordered part would arrive. This was days after the technician had visited. Joe stated the part was ordered, because it was not in stock, but he did not provide an estimated delivery date. At this point, it had already been established a part was ordered- the question was: when would the work be completed? I inquired again four additional times in the following days asking when the part was estimated to arrive, and my calls and texts were ignored; this includes calls to the office and Joe's phone. The temperatures are currently in the 90s, and I'm still waiting indefinitely without any clear answer. If you're looking for HVAC repair, I would suggest looking for other companies that value communicating with their customers, practice transparency, and are able to provide basic customer service.

Still using OK after all these years. No issues. I'm about to arrange to have them install my new…read moreEcobee 4. They have saved me several times - like when my AC condensate line clogged and leaked all over my dining room just as I was about to leave for a conference.

We have been using Perri-Aire for about ten years now. After a frustrating set of experiences with…read moreour previous heating service, found them to be an excellent company. We have a 12 year old Weil-Mclain high efficiency boiler and thanks to Perry and crew, its running well. Highly recommended!

Not good at returning calls. It took about 5-7 calls over a couple weeks just to actually get an…read moreestimate scheduled. Then there was no follow up after the estimate visit. I had to reach out 1.5 weeks later, and never received the email information as promised. The lack of response and the estimate finally coming in at 3X the other quotes, leads me to think they were not interested. Company is a small, owner-run operation which is probably best suited for standard basic boiler/furnace work. Our hydronic radiant floor heat seemed a bit too much for them, as the pricing was more than 3X other quotes, and they were not familiar with alternate heat source options, such as radiant electric boilers.

This is the third time I had someone come out and tell me what a terrible job air pride did…read more First- I bought a furnace from air pride. I compared them with a couple of other places, and they seemed to be the reasonable (not dirt cheap) and could get a furnace in quickly. I had a friend look at it afterward, and they pointed out a number of things they did wrong. Had to call air pride back and they had to send out someone to fix all of the errors. Second. Summer comes, problems with AC. I call my old HVAC guy- says it was an issue with the install/Freon- and should under warranty, rolls his eyes at the job done. Air pride comes out, acts like it was another issue, doesn't mention the freon R. Have to have my other guy come out to fix that. Third. I didn't realize my furnace is no longer under warranty, called air pride bc fan is on, no heat. Guy tells me that the igniter is dirty, he cleaned it, heat back on. Issue comes back- so I call my old faithful HVAC guy. I tell him the scenario- he looks and asks if I paid for that repaid, and can't believe I did. He tells me air pride did nothing. Here are pics of my charred igniter that were supposedly cleaned by air pride. My furnace is no longer under warranty, so I don't have to call them anymore. Hopefully, this review saves someone else the trouble.

It has been such a terrible winter and our furnace broke down yesterday on a Saturday and it was 55…read moreDegrees by the time we came home and discovered it! Ed was there within the hour, told us we needed a new motor and drove into Chicago to pick it up and we were up and running by 5:15! This was at the end of the day on Saturday! We were amazed but always get quick and excellent service from Air Pride and have been for well over 20 years. We always get good tips from Ed about heating, air conditioning, chimneys and hot water heaters. (and new restaurants to try!) We have 2 furnaces and central air conditioning units and Ed has installed and maintained them and calls to remind us in the fall and spring to set an appointment up to check things out. They are the best!

Very kind and understanding and prices were very competitive! Delivered what they said they would…read more Highly recommend!

Today (7.13.26) I had GMS Heating & Cooling come out to do a regular maintenance on my air…read moreconditioner & split. We have been using GMS for years and a nice young man whose name is Eugene first called me and stated he would be at the house in 10 minutes. Eugene was courteous, knowledgable, professional and explained everything in detail and knew all the answers to my list of questions. This company is top notch and we already knew that. :-) I'm just giving a shout out to another employee that deserves the recognition. Kudos to GMS for finding Eugene! Add this young man to the list of ALL the employees, Ed & Glenn who represent GMS Heating & Cooling. Thank you and we appreciate you.

Ardmore HVAC was fantastic to work with. They were incredibly responsive and communicative from the…read moremoment my furnace went out--right in the middle of a cold stretch. They were able to install a brand-new furnace the very next day, which was a huge relief. The team kept everything extremely clean throughout the process, and every interaction--from the office to the technicians--was a pleasure. Mike handled the installation and explained everything clearly and thoroughly. Their pricing was very fair as well. I'd highly recommend Ardmore HVAC to anyone in need of reliable, professional service.

Family business, amazing people, helpful, honest, responsive, they treat customers like their own…read more My HOA utilizes them for the entire building and I've had to call them out a few times for assistance. Not once has anyone ever been rude or condescending, or unprofessional. Quite the opposite. I have so much trust in this company which is rare. If you have an HVAC, I highly recommend calling them and giving them a try. Very reasonable pricing and always understanding and compassionate about emergencies or issues you need help with. So easy to work with. Like a dream! Can't say enough good things. Plus, they're funny, and when you're stressing out over major issues like heat, nothing beats having someone make you laugh.

I recently had the privilege of having AirBlue Heating & Cooling install our new Best Ceiling…read moreIntegrated Hood in our gutted kitchen. I have to say that from start to finish the project was seamless, efficient and professionally done. Micheal Shanker who initially managed this project is a dream to work with along with his install team and electrician. I couldn't be happier. It's everything that I wanted. I HIGHLY recommend AIRBLUE Heating & Cooling for your HVAC needs. You won't be disappointed!

Aeroseal ductwork, showed up on time on schedule did the job, left furnace not working, on call…read moretechnician didn't really do anything said they would contact me on Monday, turns out they left return Air completely blocked off from aeroseal, had to call another hvac company reset high limit switch, I wouldn't recommend this company

We have used Action Air for approximately the past seven years, and will never use anyone else so…read morelong as Nick stays in the business. We bought a very old, 3-story home in 2017 with 3 separate HVAC systems. The system for the MB suite - installed in a small attic -- never worked, so we hired a "recommended" company to install an entirely new A/C unit for over $4K. But it never worked to cool the room on hot days. After 6 or 7 "warranty" calls that never fixed the problem, and that kept claiming it was just a dirty filter, we threw up our hands, decided to eat our loss, and hire someone else to start over. That's when we called Action Air. Nick (now the owner) was a tech at the time, and he and Patrick determined right away that the installer had installed the coil in the wrong orientation in the wrong size housing, and as a result, the return-side air was going around (i.e. bypassing) the coil and therefore not being cooled before entering the room. Nick and Patrick fabricated a new housing for the coil, installed it correctly, and now it snows in the MB during the summer. Then this week (Tuesday) the main A/C unit for the house stopped working during a stretch of 100-degree days. Nick returned my call right away but said he was booked solid until Thursday, so we called an "emergency" tech to come out. He told us the unit was unrepairable and that we needed an entirely new compressor and heat exchanger and quoted a "range" of $4K to $7K "depending." I related this information to Nick, and he said to hold off so he could check it out. He came at first light next morning and in 30 minutes had the unit fixed and running like new. Turns out it was just a broken switch and a blown fuse, and the repair was $300 instead of $7,000. There is nobody better or more honest in the business than Nick, and his techs (especially Patrick) are great too. Highly, highly recommend.

I have to leave a negative review for Action Air because I feel as though they took advantage of me…read morefinancially. I will not be using them again. They came out twice. This ended costing me 670$ for 2 parts (thermostat & blower) & labor. The first time was for the broken thermostat (which was way overpriced) & an hour of time, I was ok with this. They said that they will charge 50% on the second visit. However, somehow they forgot about that, instead they charged for the second "so called broken blower" & for multiple labor hours. BTW, changing the second part did not solve the issue & they mocked around trying to determine how to fix. Adding insult to injury, after all this work, they could not figure out the issue & I will have to hire a new contractor to address the problem.

Our AC unit went out Tuesday night and we had a working unit Wednesday by noon. Quick, reliable,…read moreand diagnosed a cost effective fix to our unit rather than just tried to replace a working motor. I've had nothing but quality experiences with Assurance and highly recommend them.

Assurance was recommended to me by a great HVAC person in Lake Forest. My elderly sister in Buffalo…read moreGrove had AC issue evening of Sunday, July 26 and waiting for service was not an option. Called Assurance on Monday, July 27 morning. Explained the situation and they could not have been more helpful. They sent Gus out Monday afternoon who I met. He was amazing and got my sisters AC working again after replacing a few parts. Could not recommend any higher and will be using again.