After some time for evaluation of the results, I've finally decided to write this review. The results? Perri-Aire gets the job done RIGHT, the FIRST time. My furnace has been acting up the past few years. I tried another company (which shall remain nameless, but I'm sure you can figure out) twice prior to Perri-Aire, getting mixed results. The first time was good (see my other review), while the next time was poor. The problem with this other company is that the service is touch-and-go. Since this other company is a large operation, they hire subcontractors, who widely vary in their skill, knowledge & experience level. The first time I used this other company, they sent an actual tech from their own company (who drove a van with the company logo). The second time I used this other company (which I will talk about next), they sent a subcontractor (who drove a plain white van). Granted, it was a busy and very cold winter night, and the company was probably swamped, but regardless. Now the ongoing problem with my furnace was the pressure switch, which kept turning the burners off. This other company's tech recommended that I replace the pressure switch, and also re-route some PVC piping. He did not have the part with him, so he said to call his company the next day to schedule a second visit to install the needed part. Needless to say, I was unimpressed with his customer service skills and doubtful of his technical knowledge in general. The whole thing seemed kinda shady. Of course I was charged for this visit, in which nothing was fixed. I was determined to find another company that would go the extra mile for the customer. Lo and behold I find Perri-Aire had gathered some good reviews on Yelp and decided to give them a shot. Now, the owner of the company, Perry, was the one who actually came out to service my furnace. I had some "technical difficulties" where I wasn't able to meet Perry at the designated appointment time. Let me tell you, Perri-Aire's customer service is excellent. The nice lady who takes the calls followed up with me several times regarding my missed appointment (which was my fault) and managed to reschedule another one a few hours later. Once Perry showed up, it didn't take him long to diagnose the problem with my furnace. It wasn't the pressure switch at all. There was a blockage in one of the tubes, which he cleared. This was something that the other tech never even checked for. I didn't need a new part whatsoever. Along with this, he identified several other issues and potential problems with my furnace (none immediate or urgent and most due to shoddy construction) and even tried to fix them. I was thoroughly impressed with the professionalism and expertise of Perri-Aire. The reason I took so long to write this review was to see how good Perri-Aire's diagnosis and fix was. Well, it's been 2 months since they fixed my furnace and it's still running like new. I've had the heat on, turned the A/C on (during an unseasonably warm week), and had to turn the heat back on again (thanks Chicago weather). I'm very happy with Perri-Aire's service and will be using them for any future furnace issues and recommending them to others. So here's the deal: YOU GET WHAT YOU PAY FOR. Although Perri-Aire may slightly be more expensive than other (larger) companies, they know their stuff and will not take you for a spin. Also note that they do have a first-time customer discount (-$40 at the time, which I took advantage of). They had ordered the part that was recommended, and had it ready on hand, which I ended up not needing. What other HVAC company has the owner doing tech service calls? Perri-Aire is a smaller company, and therefore better quality control/assurance, customer service...and they know their stuff. If you want to take a chance with subcontractors with questionable skills, this isn't the place. But if you want quality HVAC service done RIGHT the FIRST time, call Perri-Aire. read more

I've been using Perri-Aire for all my HVAC work since the 1980's. The first instance was when our boiler just stopped working one evening on, of course, a very cold night outside. My wife and I looked up one of the larger HVAC companies in the phone book and they came out to check it out. They looked over our boiler, which was only about 10 years old at the time, and said there was really nothing that could be done to it and the smart thing to do would be to just install a new boiler, for about $2500. The kicker was when one of those service guys said "it's really the smartest thing to do, especially with 2 small kids in the house". We could tell that we were being played, and always have had a policy to never make snap decisions like that without thinking it over for a while. We thanked them, got them out, and then started looking for other estimates. Fortunately, we had Perri-Aire come out to check it out, and Perry informed us that it was just a simple thermo-coupling that needed replacing, and took care of the repair for a nominal fee and we were back up running with heat. That boiler lasted for several years without any further problems. Over the years we upgraded that boiler with an ultra high efficiency unit, along with the water heater, and have done extensive remodeling on the house, all using Perri-Aire as our HVAC expert. We now have the most luxurious and comfortable heat imaginable; radiant floor heat in several areas of our vintage 1920 bungalow, including in the new "bump-up" master bedroom suite, remodeled bathrooms and kitchen. I have to point out that unless you have lived with radiant heat you simply can't know how comfortable and unobtrusive a heat system can be. We also had Perri-Aire install 2 separate central AC units for ultimate zone control and year round comfort. I wouldn't think of using any other HVAC company. Perri-Aire has earned our highest recommendation. Thanks for almost 3 decades of great service. read more

The recommendation was that two boilers needed to be replaced due to flood damage. After reviewing the approximate $11,000.00 estimate to replace two boilers that were partially submerged in our flooded basement, I decided to do a little research. I searched the manufacturer's name and was led to PerriAire as a service representative. When I went to their web site, there was a blog that addressed the concerns of homeowners who had experienced flooded basements. It said that all parts should be replaced. I had never considered replacing parts, since I was never given that choice. I called the manufacturer and they agreed that it was possible that parts could be replaced. As a result, PerriAire came out and cleaned and inspected both units and ordered the parts needed to repair the units. The service was quick and efficient and the cost was less than half of the estimate to replace the units. It goes without saying that PerriAir are my new heating and air conditioning specialists and I would give them a very high recommendation. They could have said that the units needed to be replaced. Instead they were honest and I appreciated the savings. Honesty, integrity, and good service deserve a good recommendation. read more

We woke up to having no hot water, and weren't sure what to do. We'd had trouble with the last company we'd used for service, so didn't want to go with them again. Looking at our hot water heater, we saw a Perri-Aire sticker on it, and decided to call. Apparently we'd had them come out before, but it had been a long time, and we couldn't remember the details. We're glad we called. Perry himself came out extremely quickly. He was friendly, professional, and very knowledgeable -- and he fixed our problem in just a few minutes. He could've just left at that point, charged us for the hour minimum, and we would still have considered it a good transaction. Instead, he used the extra time to listen to the problems we'd had with the prior company, and tried to diagnose the situation himself. He then offered solutions and was willing to work with us on our timeline. We will definitely call him again for any future needs. read more

Perri-Aire was the first HVAC company that my condo chose for our yearly services and after the Board switched Presidents, they went with another company that was definitely not up to my standards. I have stayed with Perri for almost 19 years now and call him when anything goes wrong. I know that Perri will tell me the truth about what is going on and he will not charge me extra just to make a profit. On a recent call, Perri told me that he couldn't find anything wrong with my unit and did not charge me for the visit but instead gave me instructions on things to look for and ways to maintain my condo air handler better. As a single woman, I really appreciate the respect and honesty that I have always gotten from Perri. read more

We had a problem were our furnance / air conditioner was leaking water into our neighbors apartment. Perry immediately came out and determined the unit needed to be replaced. We were of the same opinion. We were given a fair price - and the installation crew on the hottest day in Chicago in years did a great job, replacing the furnace, air conditioner and our water heater. Perry was very familiar with the challenges of installing these units in a very small space. By the end of the day everything was running great - and things were "cool." I wouldnt hesitate to recommend Perri-Aire to anyone requiring HVAC services and will use Perry again when the need arises. read more

My business operates in a recently rehabbed building that has been equipped with many systems that are designed to be energy efficient as well as environmentally friendly in their operation, from the Solar Panel that heats our water to the bar back and walk in coolers. PerriAire has been working with us for about a year now. Their service has been consistent prompt and professional the entire time. Perry's team is eager to explore new technology and has been instrumental to the management of the facility. I would recommend his company to anyone who appreciates Honesty and a good work ethic. read more

Perri-Aire Heating and Air Conditioning service is truly as good as it gets. The company is very responsive when you are having a problem and also helps maintain your HVAC equipment (walk-in coolers and freezers also) to avoid unnecessary breakdowns. The owner inspects the job himself and his crews are experienced, fast and considerate. Cathy who runs the office should be running the city's emergency hot line, she's that good! Look no further for a company to take care of your heating, air conditioning and refrigeration needs. read more

I found Perri Aire after reading fellow Yelpers' reviews. Perri Aire lived up to its reviews. After being without air conditioning for Saturday and most of Sunday with the temperature being 90 plus degrees, I called Perri Aire to come out on a Sunday night. Perri came out Sunday night and diagnosed the problem. The following day his associate, Oscar, came back to finish the job. Both Perri and Oscar were professional, courteous and very knowledgeable. I will use Perri Aire for all of my heating and cooling needs. read more

We just used Perri-Aire when our hot water heater pilot late wouldn't stay lit, resulting in no hot water. When we called Perri-Aire, Perry the owner, was able to come the next day. After ordering the part (after giving us pricing of course), he called to say the part was given to us for free and came to install it earlier then expected. His honestly, hard work, and quick turn-around were appreciated. We will be using Perri-Aire for the next heating or air conditioning need we have (hopefully not to soon!). read more

Perry has taken care of our heating and cooling for more than three years. We have been super happy with every phase of his service, and will continue to use him as long as we live in Chicago. In our home, which has radiant floors and a complex boiler system in more than 12,000sf of space, as well as in our 8,000sf retail space on the first floor, by making changes from the original system, Perry has literally saved us thousands in heating and cooling bills. I recommend Perri-Aire to anyone who asks! read more

My condo building used Perry for all HVAC maintenance for several years, when a new condo association decided to replace them with what turned out to be much more expensive, a company who did cursory cleaning on our boilers, which of course failed after a couple of years of their neglect. Perry was always honest and fairly priced, which is not easy to find. Highly recommended. I still won't use the new guys for personal equipment and always call Perry. read more

As of today I have actually started to use my Yelp account. I am writing to thank you all for your help, professionalism and wonderful services. After what we went through at the last place we called, we couldn't be more thankful to find your company. My boyfriend and I are very happy with our brand new furnace. We will tell our friends about Perri-Aire Heating and Cooling. Happy Holidays read more

Without hesitation, I recommend PerriAire and the service team. I sincerely appreciate your responsiveness and professionalism with a recent challenging furnace repair. The quality of service PerriAire provides is outstanding. PerriAire established a good exchange of communication and flexibility during the course of the repair that is invaluable as I reside out of Chicago. read more

This is family owned business is fantastic! We have received excellent service over the past 7 years for out boiler in our condo building. Perry and Kathy are a great team. Calls are answered fast and service calls also very accommodating to your schedule. Service is simply excellent. I would highly recommend Perri-Aire! read more

I highly recommend Perri Aire. Perry kept my old (antique) boiler going for years and when it finally went down for good, he installed a new one at a fair price. I've been using him for boiler, furnace and A/C service for around 16 years and have always been happy with his work and prices. read more

When we had our first air-conditioning problem at our new house, we looked at a few Yelp reviews, and then called Perri Aire. We were very happy at the quick response, and to find out it was a relatively inexpensive and quick repair. We found someone we can trust with Perri Aire. read more

Perri-Aire came out on a Friday night after our ancient furnace gave out. It turned out to be a bad relay. Perri-Aire fixed the furnace within 24 hours and provided great customer service. These guys are friendly and knowledgeable and would definitely call them again! read more