1. A Climate Source

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Skokie , IL

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A Climate Source

5.0 (31 reviews)
Closed • 9:00 am - 6:00 pm

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Review Highlights - A Climate Source

“All product information and warranties were left here, Spyros called and said he was going to register the unit for us.”

Mentioned in 8 reviews

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Elite HVACs Furnace, Ac & Plumbing Repair - Bosch heat pump installation

Elite HVACs Furnace, Ac & Plumbing Repair

(139 reviews)

We have been using Elite HVAC since 2018 for all of our HVAC needs and cannot recommend Juan and…read morehis team highly enough. Juan is truly one of the good guys -- honest, incredibly knowledgeable, punctual and always willing to figure out the best solution rather than simply recommending the easiest or most expensive option. Our home is 120 years old, which comes with plenty of quirks and challenges, and Elite is exceptional at working with older homes. The team has helped us find thoughtful solutions that incorporate great technology and quality products while still making sense for our house. Above all, Juan operates with tremendous integrity. After working with him for nearly eight years, he is someone we completely trust and the first person we call for anything HVAC-related. Highly recommend Elite HVAC!

This review is loooong overdue but I just came across my notes on this fiasco so better late than…read morenever. In May of 2022 I contacted Elite hvac because my AC was not working. The first day (Wed) Frank showed up but he was not able to fix it so he said he could come back the next day. He came back the next day (Thurs) hours after he said he would be there and he still couldn't fix it. He came back a third day (Fri) but he didn't even tell me when he arrived I just knew bc I saw he had set up his ladder and then after awhile I go check on him and he's gone, didn't tell me when he arrived and didn't tell me he was leaving. I called the company and they reached out to see where he was and he said he had left to another job but that he would come back and finish. Later this same day on Friday I get a text saying someone else was going to come the next morning. I had not been informed of this before the text so I was not able to be home as I had plans. Frank then texts me on Saturday saying he has all the parts he needs now and was heading over to fix it. I have no idea what he did that day as I was not home. Then I get a text Saturday night that Frank was going to come on Monday (again I never agreed to this date). So I wasn't there Monday but I know Frank did show up bc when I got home later that day my fuse box was out and he didn't even tell me! Luckily I don't recall my food or anything going bad even tho it was super hot out. That was Monday when the fuse box went out. Then on FRIDAY I get a text from Frank telling me that my AC should be up and running and that oh by the way my breaker tried. DAYS later he lets me know that my breaker tripped. So at this point it had been over 1 week since he started working on my AC and it was still not working. So then Wednesday (2 weeks after the initial appointment) they finally sent a different person, Raul. He got there on time and started everything from the beginning. He fixed it within minutes and even waited awhile to make sure it actually cooled. He also took my payment for the part that Frank had "fixed". I'm convinced I probably didn't even need the part but at this point they had been out there like 6 times so they probably didn't want to back track. Then five days later my AC stopped working again and this time the owner Juan was able to come out the next day and fix it quick. He said it was a loose wire. So all in all it took 3 weeks with Elite to get my AC working again. Glad Raul and Juan were able to fix it promptly the times they did go out instead of Frank but not a great overall experience on my end.

ServiceMax - Bathroom remodel and vanity

ServiceMax

(81 reviews)

I appreciate the quick responsiveness and the professionalism. They found the issue and repaired it…read morequickly.

I have not moved forward with the repair yet, so I can't speak to the quality of their actual work…read more I also wish YELP offered a neutral rating for situations like this--something that reflected the customer experience without necessarily ranking the quality of the service. PROS: ServiceMax has been communicative, timely, and professionally responsive. Their $250 dispatch/diagnostic fee is comparable to other companies I contacted. They work on high-rise buildings with IEC coils and are willing to provide part numbers, which I appreciated. No complaints about the customer service experience. CONS: The repair pricing is expensive. The $250 diagnostic/dispatch fee does not transfer toward the repair. I was quoted $1,700 to replace a motor costing about $300, including delivery, with an estimated 1-1.5 hours of work. With the dispatch fee, the total would be nearly $1,950. When I questioned the difference, I was told the additional cost includes retrieving the part, traveling downtown, parking, and overhead. I understand that businesses have overhead and are entitled to set their own pricing. However, it puts the burden on the customer to compare prices. The challenge is that "shop around" can mean being without AC while waiting for other companies to diagnose the problem and provide estimates--especially difficult during hot weather. My impression is that larger franchise HVAC companies may fall within a similar general price range, but I would still recommend getting multiple estimates if possible. Ask for parts, labor, travel, and other fees to be clearly itemized so you can make meaningful comparisons. A few suggestions: 1. If you live in a managed building, send the quote to management/your HOA or board. They may have experience with similar repairs or recommend alternatives. 2. Research the actual cost of the parts and compare it with labor and other fees. 3. Ask about discounts, coupons, reduced travel fees, or whether the diagnostic fee can be applied toward the repair. 4. Depending on the repair, another licensed large appliance repair company may offer hourly labor rather than separate travel/part-retrieval charges. Remember Angi's list, Thumbtack, and TaskRabbit--where there are verified, independent contractors. Overall, I have had a positive experience with ServiceMax in terms of communication, responsiveness, and professionalism. I may still hire them. If your system requires a specialized company like ServiceMax and you cannot shop around, I have no reason not to recommend them based on my experience so far. However, because of the price and lack of discounts or credit toward the repair, I feel I need to explore other options first. If I move forward, I will update this review.

A Climate Source - hvac - Updated October 2026

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