Bought a qx60 from this place last week, we worked with Steve, he was friendly, helpful, and was low pressure which I was super thankful for. He didn't play any games or use any obnoxious high pressure sales tactics that I've seen in the past. The car is in incredible condition, it looks brand new in spite of having 33k miles on it. I also like the fact that Carnamic doesn't play games with pricing. What you see is what you pay, so you never feel like you're leaving money on the table during a negotiation as with other dealers. I was monitoring this particular car for weeks and no one could beat the deal I got, not for a 250 mile radius. One last thing, Steve really went out of his way for us, we decided to buy the car 30 mins before the store closing, he stayed super late to help us get the deal done and could not have been kinder about it. I will def make this place top of mind for my next purchase. read more

This Carnamic is under the same ownership as the Carnamic in Redwood City at the Infiniti dealership, STAY FAR AWAY!!! Do not buy from any Carnamic dealerships! These guys are crooks and when they reach out to you to "resolve" the issues, they try to nickel and dime you. In late March of 2022, I purchased a Audi Q5 from Carnamic at the Infiniti Dealership in Redwood City. I worked with Toan to complete my purchase. I paid with my hard earned cash no financing. I even purchased the comprehensive bumper to bumper warranty for 2 years after purchase. I talked to Toan in great length about what the warranty did and did not cover and how it worked. After agreeing to purchase the car with warranty, I signed all the paperwork and paid in full. During the initial test drive, the car had only 17 miles until empty on the gas tank. I had come to the dealership alone and need help getting my new car home. Toan agreed to have the car delivered to me since I didn't live far from the dealership. I asked whether or not they would fill up the gas, since most reputable dealerships include a full tank with purchase. Toan tells me that they do not fill up the tank for used car purchases. I asked that he at the least put in enough gas to get me to a gas station after the car was delivered and he said, "we'll make it work". I also requested prior to leaving the dealership that the car be cleaned before delivery, given everything with Covid I wanted to be sure that the car would be delivered with care and pride. Toan stated that they do not have the facilities to clean their cars and that he could not have it cleaned. Although both of these requests were disappointing I accepted them since I had already paid and purchased the car. The car was delivered to my home approximately 1 hour later with 13 miles left on the tank, dirty interior and window stickers still attached to the car. No temporary registration was given on the windshield and Toan had to return the new day to bring it to me. Literally less than a week and less than 50 miles later the check engine light came on the car. I promptly texted Toan and informed him of the situation. Toan responded with "sorry you bought the car as is, nothing we can do for you", I quickly reminded him that I bought the extended warranty. He advised me to wait 60 days and then file a claim. I explained to him that he never mentioned a claim grace period and that I had read the warranty contact and it did not state that there was a claim grace period. He then tells me to wait 35 days and then file the claim. I was so angry by how I was being treated. I spent over $20,000.00 on the car and now if was in need of repairs and he was dismissive and arrogant. I insisted that Toan explain to me why my warranty contract did not state there was a grace period and he then says, wait 31 day and file a claim. Tell the warranty company the damages just happened. I was appalled by his blatant suggestion of warranty fraud. Realizing I wouldn't get anyway with him I called the warranty company myself and asked about the claims period. I was told there wasn't a grace period at all. My mechanic whom I had the car towed to ran a diagnostic test on the car and it needed a new fuel pump, all new fuel injectors and nee spark plugs because the old ones were damaged from the fuel system malfunction. Over $3,000 in repairs was needed in order for the car to be drivable. All in all, the warranty company covered over $2000 in repairs and I had to pick up the tab for the remaining balance. Weeks later my car was finally repaired. Not only does this dealership sell lemons they hire untrustworthy crooks! I had originally wrote a 1 star review on Yelp in June 2022 to warn other customers. A Carnamic representative reached out to me to discuss the situation with Toan. After I explained the whole situation with Toan and provide all the receipts and correspondence to Carnamic they offered me a pitiful resolution of a car detail and a full tank of gas! Wow, what a slap in the face. I was out over $900 in repairs and without a car for weeks and they offered me gas and a car wash!!?!?!? I declined their offer, since then they have been nickel and diming me on coming to a fair and equitable resolution. I am only wanting to be reimbursed for my out of pocket expenses for the repairs based on the fact that their employee gave fraudulent information on my warranty coverage costs me hundreds of dollars in repairs having to go to a mechanic unfamiliar with warranty processing. The latest offer is that they will pay me a reduced amount towards my out of pocket expenses with the request that I remove/update my yelp reviews! Stay away from these crooks at all costs! read more

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A friend dropped her vehicle off at the dealership in San Leandro for servicing. While we both waited in my vehicle on a public street, parked legally... The San Leandro Police department was called on us. It escalated to a heated situation with three police officers and later with the employees of the dealership trying to determine who requested the police. I would hate for this to be common place for employees of the dealership to call the police when two"BLACKS" are peacefully waiting on a public street. read more

I contacted them via email on 5/11/23 about info on my Carnamic renewal. They took a little time to get back to me. But in the end, I got a satisfying answer to my question. read more

This place is RIDICULOUS. These people must be smoking something. I have never had any qualms with places that firmly price their cars, but I would expect better behavior from such an establishment. Drove an hour to test drive a used car I was interested in, and ended up enjoying the ride, until I found out that the car I was driving was a newer model because the car I actually went to test drive was being daily driven by a manager! If you're not going to have the car available for sale, then buy it yourself and take down the listing. Furthermore, this car was priced a whopping $7000 over market price, far exceeding a similar listing by CarMax, who does the same no haggle pricing. Car has been sitting for almost 2 months, and I doubt it will ever sell, especially if people can't even come in to test drive it. I am honestly reeling at how unprofessional this business is. Very dissatisfied with the service. I advise anyone interested in doing business with this establishment to STAY AWAY, or you'll have several hours of your time wasted. Do better. read more

I had been searching online for an Audi A3 for quite a while and I finally found one that was located on this lot in Redwood City. I reached out to them online and Chadi immediately contacted me back. He was very friendly, not pushy at all, and was also very generous. He offered to transfer the Audi to Hayward so that I could come and take a look at it, which cut my drive time in half. This was a very kind gesture and really showed how much Chadi was willing to go out of his way to make sure his customers are happy! When I arrived on to his Hayward lot the next day, he greeted my girlfriend and I warmly, gave me the keys, and told me to take my time checking out the vehicle. Great customer service and I love the car! read more

WOW! I had the most amazing experience buying my new car here! Chadi was so helpful and approached me as soon as I walked on lot. Great conversation and no pressure. He ended up driving out a two door Jeep Wrangler for me the next day. Exactly what I wanted, great deal on jeep and exceptional trade in offer. Buying the car was quick, easy and enjoyable. He found me the best deal for financing my jeep and made it painless. My mom joined me and said she would definitely buy her next car here! It was the easiest and most efficient time she has ever purchased a car. I would highly recommend buying your car here! 5 Stars!!!! read more

Steve got us a great SUV at a much better interest rate than we were currently paying on our lemon we bought in Sacramento. We were looking for something nice, but maybe 2016. We didn't think we could do nicer. We left with a 2019 GMC Acadia SLT1 with only 33,000 miles in excellent condition. V6, leather, Bose sound and heated seats. He got us monthly payments that were less than what we were paying on our 2012 Chrysler 200. Very happy and love our new vehicle read more

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**Ridiculous/Worst ever experience of my life with Carnamic dealership** 1. [Dead Battery]: During test-drive, vehicle was jump-started and sales/dealership-personnel made an excuse..(lights were left ON last night & should be OK) - I had to change the battery because, the next day I wasn't able to start my vehicle.. 2. [No Car Floor Matts]: There were no car floor-matts installed in the vehicle which was to be sold by a dealership and that gave me a clue about the dealership that they would have not spent a single dime on this vehicle. Anyways I mentioned that to the location manager and he got me a set of floor-matts from another vehicle which I appreciated. 3. [Vehicle Registration] All of the paper-work has been processed plus I was charged for an unwanted paint-protection package as a must thing in my paperwork, the only reason I bought this vehicle form the dealership was that I spent my whole day (Saturday) and didn't had much time to wait until next week. ****Now the most ridiculous and unethical action which made me regret and I might goto "Small Claims Court" was that this vehicle had past due registration of 6 months which dealership made me pay for it including the late fee without even mentioning that to me at the time of vehicle sales, I got to know about it when I got the registration from the DMV.. I spoke with couple of dealership-personnels and back & forth emails about the situation that it should be dealerships responsibility to clear past due registration + late fee and I got an answer that we won't be able to help after 4 weeks of communication*** read more

Went to get a car and trade the one we had. Great service, we went on a Sunday which is by appointment only just for anyone who's curious. The gentleman that helped us was not only efficient and knowledgeable and polite but we were in and out within an hour, and that includes our trade and the car we bought all for an amazing price. I would recommend this place to anyone who's looking for no B.S straightforward business with buying a car. Thanks again, I already recommended this place to all my family and friends. read more

By far the best car shopping experience we've ever had! If you don't like the feeling of being pressured while car shopping, this is the dealership for you. The vehicle selection was great for a new dealership. Every car we looked at was in very good to excellent condition, focusing on medium to high end vehicles from both domestic and import manufacturers. The vehicle we ended up purchasing was listed 2k+ cheaper than everyone else in the Bay Area, completely eliminating the headache of negotiations. Not to mention the actual process of purchasing the vehicle was fast, simple, and straightforward. Most of which was done on a very clean and intuitive website. The whole experience just left me thinking that if Apple ran a car dealership, it would work just like this. Thank you Chadi and Moussa for the exceptional service! And please say hi to Rocky for us (their beautiful eight month old Siberian husky) :) We'll definitely be back when our next car is up for replacement. read more

On most websites the advertised price is what a normal buyer would assume the car will cost after including the usual taxes and DMV fees etc. There is nothing that says that the dealer will add another $400 for paint protection or a theft deterrent system (which is actually just 4 small paper stickers, not even etching, and I dont see how does that deters theft). After we agreed on a car when signing papers we were told that they usually add on this $400 as accessories even though it says optional, you have no option to refuse it. It was very deceiving. I was hard pressed to buy a car (my daughter was leaving for school next morning, her old car had died) or I would have walked away from it as a matter of principal. The fact that it was added surreptitiously is what is really unethical. After I complained I got a call from the Carnamic GM saying they will refund the fees but I have not seen any refunds yet. Stay away from this dealer. read more

Great service. I drove three hours to buy a car I wanted at a great price ! Friendly fast and courteous. I'm telling all my friends about this place !! read more

We drove an hour and a half to look at a car that was decently priced for our budget. When we got there, a couple was looking to test drive a car that needed to have the battery jump started. When they asked the salesman if there was anything wrong with it he said the car hasn't been started for awhile. When we went to test drive the car we came for we noticed it had a ton of dings someone tried to cover up and a long key scratch that wasn't in any of the online pictures. The key fob didn't work. When we sat in the car a lot of small things were missing like arm rests, center console plastic pieces, and lock buttons. These things were avoided in all of the photographs. When I went to put my seatbelt on there was MOLD growing on it. The salesman never told us the vehicle had leaks. The tires were also bald. Very unsafe. I'm buying used so I don't expect perfection but I wouldn't trust my family in any of the vehicles sold here. Seemed very shady. read more