conducted a national search for the exact car I wanted for months and finally found it up in Seattle. Not cheap to transfer to Ventura County but I had been looking so long for this make, model, color, mileage that I pulled the trigger. Richard called me shortly thereafter to thoroughly explain the transfer process and the (very few) caveats in which you would get the cost of the transfer back. The communication from Richard from that point forward over the next 3 weeks, which was how long it took to have the car brought down and which Richard made me aware of up front, was great. Once the car arrived he made sure all my concerns about scratches, interior condition, smells, etc were addressed before I arrived to test drive. Car was exactly what I hoped and we felt we got it for a good price! The only reason this isn't 5 stars is for two reasons. The first is you don't get the transfer fee taken off the price of the vehicle or refunded if you buy the car, I felt that was punitive but they must have tested into this and found they don't have to care about that but it would have made me felt better about the purchase. Secondly is they BARELY clean these cars before you buy them so if you really want that feeling of a new car you'll need to spend a couple hundred dollars to go to another professional. So in my case this was $600 worth of "hidden" costs. But again I found the car I had been looking for, paid what I was looking to pay and Richard was great to work with! read more

BEWARE! I have tried 2 times to work with them. THERE WILL NOT BE A 3rd. Their "no haggle price" is higher than anyone else's "haggle" price. You can find better cars at lower prices anywhere. NEVER SELL THEM YOUR CAR. They will try to "low ball" you every time. The only people who sell or buy from them are gullible people who are suckers for commercials and are too lazy to do their own research. read more

I am pleasantly surprised at the excellent customer service I received at the Carmax service department. I just purchased my car and had 30 days to bring the car in for any service issues to be addressed. Brianna and Anthony were extremely helpful and professional. They even fixed a dent on the roof of the car that I wouldn't have even noticed. They also went above and beyond and took my car to Honda when their mechanics couldn't find anything wrong with my car just to make certain they were correct. I highly recommend the service department and will refer my friends and family. Thank you Carmax! read more

My 22 year old daughter found a car she wanted on CarMax. She called them and initially talked to Richard who asked her all the right questions to make sure that this might work for her. I wanted her to be able to qualify on her own as we made sure she had built some credit on her own. When we went to CarMax Richard gave us to Melissa to show us the car and run the numbers. I can't tell you how incredibly awesome Melissa was! The process went quickly and we formed a bond with Melissa that both my daughter and I will never forget! She made it happen for her and our experience was more than 5 Stars! I love the fact there is no haggling. It creates such a calm and enjoyable experience. Melissa is an incredible employee and person. I'm so glad my daughter was able to see someone who enjoys their job as much as Melissa does and excels at it as well! Awesome experience!! read more

Came in today to get an appraisal for my Dodge Ram and the service was great! Big thanks to Art and Steve for a pleasant experience. I would recommend anyone coming here to buy or get an appraisal done. read more

I just bought my new used Eos tonight from CarMax. I would give it an 8.5/10 for overall experience. I admit I am a pretty critical person, however I have also worked customer service so I have respect for those consultants. The positives: 1) The process of having them transfer a car from another location without having to pay or provide any commitment was awesome! I only felt mild pressure when the consultant mentioned they prefer to run a customers credit before transferring because often people transfer cars and never buy. 2) Setting up a test drive was easy and the car was already on the lot with my name on it. 3) The paperwork process was pretty simple and neat. They have a special consultant that walks you all the way through the paperwork and explains everything thoroughly. They even provide the 125 point inspection list and include everything that was replaced/repaired. Which I appreciate. The negative: 1) The communication between consultants seemed a bit unorganized. I ended up not even finishing my purchase with the original consultant that set up the transfer. I was then contacted by another consultant to test drive the car. When I arrived at the store to test drive the second consultant informed me a different consultant would be helping me out because she had an appointment running late. Between the 3 consultants there were certainly a few hiccups in the question and answer process. (Shout out to Dee and Shauntel for taking care of me and following up) 2) The car did have some minor dings and scratches even after their reconditioning. I won't ding carmax much because a used car is used for a reason. It's not going to be perfect. They don't have in house detailing teams which is a bit disappointing considering the size of these stores! 3) Since I am a very cautious buyer I chose to pay for a carfax myself ($40) because I wasn't too confident their autocheck reports were as accurate. To my surprise the carfax did provide a lot more information and even indicated the car had 4 owners instead of the CarMax reported 3. (I WOULD HIGHLY RECOMMEND PAYING FOR A CARFAX TO GET MORE SPECIFICS ON THE CAR) When confronting the sales manager about the discrepancy his excuse was they don't know how carfax's policies work and how they track things. 3) When it came to purchasing the car, I wanted to pay for the taxes, title and registration with my credit card to get my airline points and was notified that they are unable to do that. The manager explained that the way their finance department works is all or nothing. Overall: I had a positive experience. It was very low pressure; however, I'm the type to have all my ducks in a row before I walk into a car dealer so all I basically did was test drive the car (3x) and figured out all the back information via my bank. So it was a simple sign then drive. I will warn that their MaxCare warranties are a rip off and they are by default a $500 deductible/per warranty fix. You can find cheaper warranties through external companies for lower to no deductible warranties. Especially if you have a credit union. Finally, yes you do pay a premium for cars at carmax. There is truly no haggling and pretty much the consultant does what the computer tells them. So don't fault the consultant for not being able to do anything, they simply cannot. I recognize that I spent more on a car that I could have probably saved a grand or more else where however CarMax's 5 day no questions asked return policy (no fees or catches) and their 30 day unlimited mileage warranty gave me peace of mind. I will try to update this post in a few months down the road to follow up on the quality of my Volkswagen and further experiences with CarMax. 1 Month Follow Up: 10/10 for The Service Department My car has been into service once and is scheduled to go into service next week. I took my car to VW to take care of the recall and to my surprise they found several things that were missing. Mind you, VW's simple inspection is only a visual inspection so I was concerned when they found the front sway boots (suspension related) were torn. I found the driver side vanity bulb was out and an air damn was missing. I called up service, set up an appointment and let Carmax know what VW found and they paid for all the repairs and had my car back to me the next day. Shout out to Anthony R for being a rockstar! I have my car scheduled to go in for a check up on the alignment next week. Bottom line: the 30 day warranty has been fantastic and I got absolutely no pushback. read more

Selling my grandma's car. The people here are so nice and fair. My grandma was happily surprised at the amount they offered her. Very clean, relaxing place, as well. Jeremy and Melody were especially nice. read more

We have purchased two cars through two separate Car Max locations over the years and have had great experiences both times. The salesmen aren't trying to sell you anything you don't want so they were completely up front and honest about the negatives and positives of the cars we are interested in which I appreciate. read more

Took my son's Audi for a brake job and they did an excellent job! Not only did they beat Audi's prices, but their customer service was outstanding. Tony C. took care of us and I highly recommend him for any and all of your car needs. read more

Decided rather spur of the moment that it was time to get a newer truck for my husband. Made an appt with Carmax, was contacted immediately by Courtney and went in the next day to get the appraisal on our current truck. Not as much money as I had hoped for, but honestly sometimes having a transaction with no hassles is totally worth it. As the truck was being appraised Courtney asked if I wanted her to help search for a newer truck. She pulled up a few Carmax vehicles (I had briefly looked at home). We already knew what we wanted. She found a couple of possibilities and within a very short time ordered one to be sent to Oxnard from a nearby dealership. 4 days is what she said it would take and it was in Oxnard the morning of the 3rd day. Unfortunately Courtney wasn't available to help when hubby went over so she arranged to have another associate help. Daren finished off the transaction with my husband, and he happily drove home in his new(er) truck. And, surprisingly we even were able to obtain a better interest rate by financing with Carmax than anywhere else! Thank you, Courtney and Daren and Carmax - great no hassle transaction on the trade in and the new truck! read more

I just bought a 2018 car from CarMax today. The whole experience was amazing thanks to my guy Sam Anderson. He kept me up to date prior to my appointment on what was happening with the car I put on hold. Once we got there he was very friendly and punctual for our appointment. We went out to look at 2 cars and he helped answer any questions. He was very patient and super knowledgeable. Easily would go back to have his help. All around it was a good experience at CarMax but Sam made it all the more amazing. Anyone going there please ask to see him. You will not be disappointed. read more

Steven was great got in and out within a little over an hour check in hand and $4K more than dealer trade in value. The experience was far better than I anticipated. read more

Great experience and system. Smooth from start to Finnish. Trade in seems a little Low but who's isn't.

This is THE way to buy a car. Hands down. This is my second experience buying a car from Car Max and my first experience at the Oxnard store. They have my car-buying business for life. Easy, professional, friendly, no pressure, no "sales tactics," good, positive vibe...it's the Apple Store of buying cars. My sales guy, Chris Rauschenberger was awesome. And Brandon who finalized all of my paperwork was great. Bottom Line: It's like buying a car from your best friend. read more

I went in with my dad to get sell my car and get a new one. I really appreciate how they didn't try to push for anything. I had called in ahead of time to put a vehicle on hold which Charmaine did and she was also very helpful. Sam took care of us that evening and did an excellent job! He was very knowledgeable and friendly! Overall I had a great experience and would definitely recommend this place to anyone who wants a simple way to buy or sell their car. read more

Shopping for a car at CarMax was the best decision I ever made. They are not pushy like most car dealerships. They are extremely helpful and don't try to sell you something you don't want. It helps if you view their inventory online and have an idea of what you want. Bryan was absolutely an awesome sales man. I will be shopping with them again! read more

Outstanding sales, service and support.this is the 4th vehicle my family has bought here. I've also referee family and friends to this wonderful company. It gets better every time. I feel like family. read more

This is a review for an appraisal only Several friends has positive experiences with appraisals so we wanted to give it a try before getting robbed by a dealer. Only thing we should have done was made an appt but still went quick. All the staff was courteous and friendly. We were greeted promptly and put our name in the queue. They took our number if we wanted to walk around. Only took about ten minutes for our turn and our associate shauntee (sorry if I'm off on the spelling) was reaaaaly nice and quick and informative. Next step was the actual appraisal which could take 30 min but ours took less than 10 min. Had a reasonable offer with a no haggle process which I really appreciated. Have told several people already how much I liked that part so thanks carmax read more

Awful low balling on any trade in you bring in. I'm sure they make a boat load of money on the onsite auctions.. Stay away... I got a much better deal shopping around elsewhere. There is a lot of other dealerships in Vta/LA county to shop at. read more

Ralph was our salesman and he did everything he could to make our experience pleasant. His knowledge of the cars was very impressive and he helped us pick out the perfect car for us in our price range and the type of car we were looking for. The " fact that you never has to haggle over a price and play the "best price" game was refreshing. I will never go back to buy a car the old fashion way and negotiate against over inflated prices. I highly recommend the Carmax in Oxnard and would look up Ralph, he will do you right. read more

This was my first time buying a CarMax vehicle, and I have nothing but good things to say about CarMax, both in Oxnard and Burbank. I have been doing research on my childhood dream car seriously for about a year, just to be ready when the right one came along. I pulled the trigger on my 2012 Corvette with 34,000 miles on it, and the process with CarMax was second to none. Transfer - I saw my car online at the Burbank store and talked to and emailed with Patrick, who got in touch with me within a half-hour after I expressed interest in the car on the website. The site said the car was "not transferrable". That was an error, apparently, and when I said I'd like to test drive it in the store closer to me, Patrick got in touch with Bryan at the Oxnard store. The Vette was in Oxnard THE NEXT DAY. Wow. Sales - I talked with Bryan and wanted to schedule a test drive, which was tricky to do because of my work hours and family schedules. When my time didn't work specifically for Bryan, he simply told me Priscilla would help me out. I would guess the reason the sales process has NO pressure at all is because it's not based on commissions and their anticipated profit is in the fixed price for the car. All three seemed to do their best to accommodate me and make sure I loved the car before I bought it. I paid in the high end of the value range, but still $1,700 below the top value for a similar certified one from a dealer. Coincidentally, if I bought their extended warranty, that would make it about equal in price. Quality - the car seems like it is everything they said it is. All general maintenance items are is perfect condition or were replaced (fluids, filters, tires, brake pads, etc). I took it to my mechanic and we put it up on the lift - all looks great. What other place offers a 5-day money back guarantee on their cars? That, my research (including test drives of other Vettes), and their 30-day warranty made it a comfortable decision for me. Overall, a great buying experience, with every staff member having a great attitude, from the front door through the final paperwork team (I used my own money and a Capital One blank check to buy). I did not buy their extended warranty because I felt confident in the car's quality, background check, and maintenance history (written in the manual), and the reviews on service are horrible, and I told them that. But I would also offer that buyers need to do their research and not have unreasonable expectations for old cars with high mileage, from what I read. Hopefully there are no surprises in store for me with my ride... Highly recommend buying from CarMax! read more

This review is strictly about the service department, everyone else is friendly and professional. But for some reason the service department has not learned how to answer a call. I called 5 days in a row (yes, during business hours) for 3 hours and not one call was answered. You would think with 3 people there in front of the phones they would answer at least one. They must be extremely busy doing nothing. read more

So this was our first time ever at a CarMax. I'm not sure if all CarMax's are like this but if they are, this business will survive forever. Everyone we came into contact with was amazing, polite and not that typical shark of a car salesman. We had an extra car that we just weren't using. We decided to get rid of it. We did a Kelly Blue Book Instant Cash offer and it was an ok offer. One of our friends told us to try CarMax. So before we went to do the KBB offer. We went by CarMax to get an offer. From the moment we walked in, everything was so painless and such a great experience. Chris R was our sales consultant and he explained everything so well and gave us a good run down of the process. When we got the CarMax offer it was slightly more than the KBB Instant Offer. Not by much but a little more. Just by our experience alone, they earned our business. Next time we need a car. CarMax Oxnard will be first on the list. read more

Our experience with CarMax was fantastic! We told the sales associates (Heather and her trainee) what we were looking for and within minutes she found exactly what we wanted. There was no pressure to purchase. She answered all of our questions and after a short credit check;we drove our Highlander home. We have and will continue to recommend CarMax to family and friends who want a NO HASSLE experience! read more

Easy-Breezy transaction that saved me over $11k! They gave me top dollar for my trade-in, then gave me a no-hassle great price for a slightly used (but still great condition) car than was $10k less than this same model car at a new car lot. The associates were friendly, knowledgeable, & took their time to find out what made me tick I highly recommend them! read more

You can relax and enjoy the experience. Carmax and Sales associate Dormacet - highly recommended.

Had nothing short of a great experience at carmax! No hassling, no pressure, just helpful, happy service! I bought a Mazda3 from EJ and I love it! He did thorough research and found a car that was everything I wanted. So nice getting help from someone who wasn't a robot!! read more

The sticker was wrong and they wouldn't make it right. I was interested in a car that had a feature listed on the sticker and online listing that made the car more desirable. When I did the inspection/test drive, the feature wasn't on the car. The salesperson spoke to the sales manager and refused to add the feature, which was possible do in an aftermarket upgrade, and told me take it or leave it. I was feeling positive about the experience until that moment and realized, CarMax isn't interested in fulfilling their obligation to run an honest company. read more

Looking for a pre-owned vehicle? Contact Chris "rock star" Rauschenberger at this locale !!! A Sales Associate that loves his job, is marvelous answering any question and explains all details in depth with integrity. No pressure sales pitch, he is there just what is of best interest for the customer. Kudos to Chris for his diligence. read more

Best car buying experience I've had. I highly recommend seeing Ralph Metz. He is highly skilled at finding the right car and putting together a GREAT financing package. Thanks so much. read more

Well organized place. We came here on Saturday to get our car appraised, which was pretty crowded. But they have good waiting system and enough associates. Once the process started, it didn't take long at all until they came up with their price. The associated who dealt with us are all friendly and helpful. It's basically a hassle free place. Everything is quick and smooth. The price they gave us is fair. You can't expect a high one, but you also don't get a low one as if you deal with most dealers. Overall we're pretty happy with them. read more

I came a few weeks ago to sell my car. I was greeted by America one of the car max reps. She took care of me the entire time and made the transaction so smooth and quick. I was happy with the deal I received and within 2 hours I was out the door with a check ... I would totally recommend this car max location to anyone looking to buy or sell their car read more

I didn't think it was possible to have a frustrating-free car buying experience. Much to my surprise, CarMax made the process very smooth. Great customer service! read more

I loved my car buying experience!!!! My fiance and I traded in my first car, a VW beetle, for my now BMW x1. My sales consultant's name was Jessica and she made us feel so comfortable the entire time! We both got to test drive the car and we never felt pressured. She gave us time alone with the car and to discuss the paper work and we felt extremely confident in our purchase! I am going to refer anyone who is looking for a car! read more

I bought a Corvette from Carmax through Wiley Live. This is the sixth car I've purchased and my first time with Carmax. From a customer service standpoint, this was the best car buying experience I've had. The challenge for me was the idea that "the price is the price" however, that is their business model and they are a wonderful dealership to work with. read more

First time buyer! 2013 Mercedes Benz, I was searching for this exact car for a few months and I was very skeptical about car max I drove from Ontario 2 hours to the Oxnard location only to find out my "non transferable" dream car was transferable lol. Derek was my car salesman I have to say hands down he's your go to guy!!! He not only made me feel very comfortable but he made my first time car experience the best I could of ever asked for and fast! Thank you so much Derek I will definitely be recommending everyone to Derek at Carmax! read more

We have sold a car, bought several cars, referred people to this particular location. They are the BEST. They have everything in-house, the transaction is seem less, the sales people we have worked with are excellent and work really hard to make you happy and walk out the door with a positive experience. Yesterday I met a fantastic salesman whom deserves a 5star. His name is Alan Sanchez. He is smart, fast and knows how to help get the best for your money and your needs. Thank you Alan!!! We will refer you business! read more

My Husband & I had the best experience start to finish with Carmax in Oxnard, CA. We dealt with Anita and I can't say enough good things about her. She was friendly, knowledgeable, patient and so helpful. We did everything over the phone. When our truck arrived (had it transferred for free!) we were short on time because of work. They had us in and out in an hour! So happy with the experience. We will definitely be back when we need to buy another car and highly recommend this place. Thank you for everything! read more

Worked with Chris on 3 occasions over 5 months looking for the ideal car. He was so helpful, informative, patient, and straight forward. No pressure to buy, just helpful in finding the car that was right for us. Great car buying experience! read more

CarMax is one the best places to purchase either a new or used vehicle. We were looking for a truck and found a great one with low miles, but it did have two small dents in the tailgate, but CarMax took care of that without any additional charge. The entire experience was great and very easy, we were in and out of CarMax within 1 hour. Make sure you do your research 1st about which vehicle you want to purchase. read more