Never never but I mean never will I ever go or to a Carmax I sold cars for years so I have a big understanding on buying and selling cars and these folks straight rob you for your trade and overpriced inventory. They put a big show on customer satisfaction and they do a grate job but it's all a front on the way they steal your trade. I was getting tiered of shopping around for a certain car so I decided to check theses guys out only because of there huge inventory ( even thow my car buddy's where like don't go ) so I did but I was prepared with my trade in value on my car from other dealers i visited. I must say Carmax low balled me 50% from what the other dealers offered me. so when I asked the salesperson u guys underpriced my trade they had no response. I was like wtf! I told Him I'm walking !!! They let me go easy as pie. In my car days you would get fired for walking a customer especially because of there trade I was amazed on the amount of customers they had and in my mind I thought all theses people are just getting put together and getting slammed on these overpriced cars !!!! Don't buy in to there no hassle car buying it's just a trick to full pop you read more

In Short: stay away. The short list: 1) They do not honor appointments you make after registering and getting a confirmation!!! 2) They are extremely patronizing and unfair at the first call. 3) They are unprofessional at best, deceptive at least... What happened: After setting a hold on a car to test drive it and potentially see others, I got a written email CONFIRMATION from the sales person, Dan Elliot, introducing himself and confirming the time for that day. That was sent at 9:11 AM. Prior to that, I got an email confirmation to the specific car I placed a hold on. Four minutes later (recorded on my cell) Dan called me and introduced himself, and confirmed the details of the appointment, including the car. I took the opportunity to ask him if they actually have the car on the lot. He said yes, and that he is placing a hold card on it as we spoke. *****Then he asked me "why are you interested in getting this car (make and model)**** his tone implied that I shouldn't have been... I responded that I really don't feel that I need to explain that; he sounded sour. Sensing that he seemingly has an issue with my choice (can you believe that?!) I added that if he is instructed to try to dissuade potential customers from certain cars, then he should know that I will not waste my time on listening, and I have done my research and am interested in this particular car. Period. ***** Then, out of the blue, he goes "unfortunately, we are busy today, and will not be able to accommodate you at 10:30 (my confirmed appointment slot). I can try to find out who can help you, later" Did he mention any of this before: NO. Did he confirm the time on an email: Yes. Do I suspect my unwillingness to divulge my "reasons" to want to shop for that car and standing my grounds had anything to do with this: Absolutely YES! Could he be trained to "interview and drop" potential customers who don't appear an easy prey (i.e. putty) and on top of it are interested in cars they don't make loads and loads of money-most likely. Does it border on bullying the customer: you bet! The axiom here is "if you don't tell me what I need to know and show that you are not going to be easily persuaded- I cancel your appointment" I also suspect, in hindsight, that they might not have that car on the lot, and that is the problem. Instead of saying it up front and rescheduling, they lie and get in a disgusting tangle. After speaking with Dan, I spoke to the sales manager of the day; Anthony Alamido. Who dared to reiterate that "they are extremely busy today, with people lining up from the morning" I reminded him that they sent an email confirmation (which I have of course-timed) but he went on to explain their "process" which I won't bother to write here. I related to him that Dan, did NOT mentioned anything about not being able to honor the appointment time and had he done that, first thing, I would believe that it didn't have anything to do with his inquiry my refusal to divulge personal choices, in regard to shopping for a car. But it didn't. If I come down there, Anthony said, he will "try to find who can help me on the floor" -REALLY! they have my location (at registration) and know I will need to drive some good distance to come to Oxnard. Now, why would I want to place my self at their "WAITING GAME"???? No way! ***Read another yelper account named Bob G. from about 11/2015 and 05/2015 Having the customer wait, and wait is their specialty. Good for him to leave this rotten place- and thanks for writing about it!!!! As of special note: Anthony repeated the "I want to Help you" fake mantra. I explained to him {and to any crooks out there} using it: No, potential customers do not need your "help" and you are not there to "help". You need to be professional, honor your commitments, and conduct yourself in good faith. You have the merchandise for sale; we, the customers, are potential buyers. I didn't need your "help". Don't solicit it (you are a business not a help center-you know you are) and don't patronize me. But, hey, you did "help" me not spending my money in your establishment- I cannot imagine how much better things would get had I taken the time to WAIT there!!!!!! read more

Their prices are written in stone...you can't even get them to lower the price not even a penny below their sticker price! They said they don't believe in haggling! Both my husband and I have excellent credit scores of 800+ and they can only offer us 2.45% interest rate! Thanks but no thanks I'd rather buy a brand new car with 0% interest rate! They said only 1% of population gets 0 to 1% interest rate! Whatever...this place sucks! read more

After driving a very long distance to buy a car we were met with an unprofessional salesman that wore his sunglasses through most of the transaction. He didn't have knowledge about anything we asked. After returning home weeks later we were informed by the dmv that they have no record of us buying the car, we were driving illegally. Carmax hadnt sent anything to the dmv, they had done nothing. The business department didn't apologize, they didn't act like they knew what happened. We just asked for title, etc to do it ourself. Bad experience! read more

The guy named Cesar at the desk is a lazy douche. My car was ready for more than an hour before he got off his cell phone to tell me. I also got sold a car with a bad battery but they wouldn't replace it. They said it was fine. I came in a couple weeks later after my car just wouldn't start and they said the battery was bad. Wouldn't even get a manager for me to talk to. Don't come here. They are crooked and lazy read more

I recently bought a car from CARMAX a company that been growing strong in the last few years.They might make buying a car easy, But buyer beware of this company's false tactics. We all heard about how negligent they are about telling buyers of cars with recalls.. But i found also their so called CARMAX 125-point in quality inspection is BULLSHIT! I bought a used car with 36 thousand mile on it and was given a 30 warranty, a week after the 30 days the battery went completely dead i was told the battery was bad by two mechanics I try for to call them for two days and the Carmax Manager wouldn't even return my calls I was stuck and had to buy a new battery. Carmax refused to make any compensation.. What reputable dealership would treat their customers this way ! There all nice till after you buy a car from them then try to get some service! A reputable dealership won't put bad parts in a car either would they? The battery was to small for the car so it looks like they replace parts with inexpensive parts and will not help you at all if they go bad.. Carmax basically told me to fuck off its a week over your 30 days...My advice to you is don't buy a car from Carmax they are not to be trusted. buy your car form a reputable dealership who care about their customers. And if you don't believe me Check out some of their reviews! read more

I'm putting this yelp up to hopefully bury the few "bad" reviews below. If you take the time to read the reviews you'll see that everyone has a good experience at this Carmax, even if their self-centered motivations blind them... yeah, two star lady below, I'm talking to you. You texted the sales associate on CHRISTMAS! Are you kidding me! I can't believe he was kind enough to text you back on a day that he wasn't on the clock and probably in the middle of his own family time. Sounds like you were taken care of, but your high demands impeded your experience from being that of a pleasant one. Maybe bump that review up a few as he sold you a good product that your daughter loved... Five bucks says a big reason she loves it is because the windows are tinted. Also, any other reviews below 4 stars entail the DMV (Cuz that place is totally not ridden with red tape) or haggling, which is just ridiculous to expect at a company of this size.. This is not a bizarre in Morocco, if you want a better offer, sell it yourself but you'll lose just as much in opportunity cost and stress. Real talk. Sorry for the rant, I'm just passionate because I had a great experience here just like most others. The people who took care of me were Kyle, Josh, and Dan. Most of the leg work was done by Kyle, a very customer service oriented associate. I had inquired over the phone a couple weeks prior to my actual visit. From the get-go Kyle asked pertinent questions that helped identify my needs and refine my search based on my budget. He checked in with me and finally got me to come in when I felt I had done enough research. I wasn't there long because I pretty much knew at that point what I wanted, just needed to assess and drive that sweet 2011 Ford Escape like Nick Cage in Gone In 60 Seconds... That's right, I named her Eleanor. Wanna fight about it? All kidding aside though, the sales and paperwork process was a breeze. Whilst I was busy doing that part, I was having my '03 BMW appraised. The offer came through as I was discussing my finance options with Kyle and Dan. I was pleased that it was a fair offer, so I accepted. Finished up the paperwork with Josh who was thorough and kind. Then jumped in my awesome purchase and bumped some Tupac because that's what you do when you like to feel hood in your new whip (whip=car, for you 40+ year olds). Hope you enjoyed the novel I wrote, had a few laughs while you were, and consider my good experience when you decide to check this place out. It's a well run organization that is there to make what is typically an unpleasant process much more enjoyable, simple, and buyer friendly. read more

Sold my vehicle to CARMAX and got the private seller price from KBB. Found a vehicle on CARMAX.com and had it shipped from Irvine to Oxnard free of charge. Vehicle was perfect and fairly priced. Bought the vehicle and love it. They did offer a horrible interest rate but allow buyers to find alternative financing which we did and cut the rate in half by selecting a local credit union. No pressure car buying and all the associates carry cell phones and are easy to communicate with during the whole process. My wife and I recommend CARMAX for anybody who wants to buy or sell a vehicle. read more

Went there to buy a 11k truck had a Lexus worth about 19k on the open market in fact they had one on the lot similar for that price. They valued my car at 11k , I owe about that, they could at least given me 12k but. I understand its a business geez even if you offered me 14k you are still making quite a bit of money. I would imagine the truck was traded in at 5-6 k . So I bought a Jeep Cherokee off the street for cash. I contacted corporate proposing a more equitable deal no response from dealer or corporate . Won't deal with them, wont recommend them . They wait for people born yesterday and fleece them basically no difference than your local used car dealer except the fleecing is more systematic and no negotiation. read more

Best car buying experience We did most of our looking on the Carmax website and then we had the car we liked transferred to the Oxnard store ever. Anita was our sales consultant and she was very helpful and not pushy at all. We got a beautiful one year old car at a fantastic price. The interest rate that we were offered was super low. I really liked that there was no hard pressure from the salesperson. This Carmax is brand new and a great buying experience and I Love my ride! read more

Yes, ended up buying an Audi A4 @ $4000 less than the same make/model/year on their lot (also 8,000 less miles) AND it had the AVANT package!!!! Thanks for letting us wait in a cold parking lot - we saved $$$!!! read more

I have come in twice to get pricing for a trade in on my vehicles. Both were very clean, low miles and had major upgrades. First I brought in my jeep wrangler a 2002. With the low miles and upgrades on it my offer was $6,249.00. I was in shock. I had just had my insurance company give me a value for my jeep after an inspection and they gave me $16,900. I don't mind a small price change but 10 grand come on. For my truck they offered $2,000.00. I sold my jeep for 15 thousand to a private party and the truck I traded in to the BMW dealership across the street for $8,000. Again a 6 grand price differance. I am sorry but this is a joke. Blue book is much higher than the quotes they give. read more

They provided a very good, low-pressure environment as they are not on commission to sell cars. Their system is geared to providing a great customer experience and it was every step of the way until... Four days into driving my CarMax purchase, the check engine light went on, which can happen. No biggie. I took it to the store on a Monday and they gave me a loaner. Service advisor called me the next day to say they would look at the car on Friday! Four days after I took it in! I learned that this Oxnard location has a very busy service department not only for prepping cars to sell and providing maintenance services for CarMax customers, but also for anyone who wants to bring their car in. So here I am, excited about having a new car and wanting to drive it. Now, I have to wait four days to even hear what's wrong. I called the gentleman who sold me the car, who had bragged about "customer experience" and asked him why they wouldn't just look at my car first since it was in the 5-day, no obligation period. Don't you want me to keep the car and be a happy customer? I mean I am literally in the driving it off the lot period. No dice. People make appointments and it wouldn't be fair to get me out of there first. Fast forward to Friday. They look at the car, figure out it needs an emission part and won't have it available until the following Monday. So, I get a taste of my new car, then give it back for a week, to have a $17 part and a new gas cap (just for insurance) replaced. How do you think I feel about my new car experience now? Even though they paid for the fix - they were obligated to. It was just very frustrating to swallow the customer experience koolaid through the whole process, only to have the rug pulled out from under me just as I was getting a taste of it. Wouldn't they want to get me out of there as quickly as possible so I would write a glowing review? So, my conclusion is that they are geared to selling cars, not to providing a complete customer experience. If they really want to walk their talk, they should update their process so people like me don't fall into some bureaucratic crack. read more

Got three words: fast, simple, and reasonable. They bought my GMC Acadia for a reasonable price, no hassle. Very pleased. I will definitely come back! It looks like an IKEA for cars. read more

I know it is unusual to have a positive car buying experience but that's exactly what I had at the Oxnard CarMax. Long story short, I had been driving a 2004 Honda Accord for over nine years. While it was nice to not have a car payment at almost 150k miles the car was reaching that point at which I was questioning whether I would reach my destination. In addition, as a business professional in my forties, it felt kind of awkward getting out of a car that many high school students are now driving. Anyway, on a whim, I checked out CarMax.com and sent an inquiry email regarding a particular car. Within 15 minutes I was on the phone with Anita, a Sales Consultant. And, in a few minutes more I knew I could get great financing. Anita didn't pressure me at all and just told me to let her know when I would be in to see the car. So the next day, excited at the prospect of getting some new wheels, I showed up, test drove a few cars and a made my decision. Realizing the Porsche 911 will have to wait until I have more grey hair, and I am more distinguished, I went with a 2012 Toyota Camry - a car that screams I am practical! While I probably could have gotten the car a little cheaper, at a regular dealership, I liked the fact that I did not have to haggle, I could return the car in five days, no questions asked, and if I found better financing , within three business days, I could get out of the CarMax finance agreement. Finally, I was really concerned about the thirty day warranty so I bought a 5 year, 150k mile extended, warranty for $40 more per month - really a no brainer decision. If you are looking for an easy ,stress free, car buying experience go here. read more

Car max is a horrible company to buy a car from they will sell you car that has problems and they will refuse to fix it . My fiancé and I went to Honda and bought a better car read more

This place is a joke, especially if you want to sell your car and are a female! Sales reps. like Saul are joker in disguise. He was giving praises to my car and the tech who does the inspection was giving positive feedback in what he had found. I got all "okay " marks for all items checked. There was 2 things that were not 100% working condition and they come back and suggest $3000 for a great condition toyota camry 2006 with great mileage. ABSURD! THEY THINK JUST BECAUSE I AM A FEMALE THEY CAN PULL ONE OVER ME. THINK AGAIN. I HAD MY BROTHERS ON LINE WITH ME THE WHOLE TIME. Sexist Douche bags!!! read more

David the sales manager indicates under no circumstances will the dealership negotiate used vehicle sales pricing even if they are priced what appears to be well over bluebook. I asked how will a lender or credit union finance an over priced vehicle? David refused to address my concern except that he stated this is corporate policy and not up for discussion. How can you buy a vehicle if there is no meaningful discussion?No deal. read more

I had such a great experience! Tommy helped me , I knew exactly which car I wanted when I went in and he was very helpful. There was a 30 minute wait to get an appraisal for my car I was selling. But they were busy so it's not their fault . He didn't make me feel rushed and was so understanding when we had a hiccup in the car buying process and it took hours bc of me (not them). Highly recommend Tommy! And everyone else we encountered that day was so friendly. I had my young daughter with me and everyone was trying to help keep her entertained :) read more

Horrible service. I will never go here again. I received 3 offers from lenders that they never told me about. Just very unprofessional. Tried to tell me my car wasn't worth half the amount the blue book value. Just disappointing. read more

I recently bought a Acura RDX at CarMax / Oxnard. I looked at several, took 3 for test drives and brought the RDX home to see if it would fit in my garage. I never felt pressured to buy. They gave me a fair price for my trade in, so I traded it in. It took the better part of a Saturday but I came home with a great deal. They were so easy and friendly. I would do it all over again! TG read more

I purchased a 2015 GMC Yukon Denali from Carmax about 4-5 months ago. Recently, I noticed a noise coming from the engine. For the last two weeks the truck has been at the GMC dealer getting "repaired". According to the GMC dealer, there was extensive damage to the engine, which would cost in excess of $9,000.00 to be repaired or could possibly need a new engine. I am horribly dissatisfied that Carmax would sell a vehicle with this much damage to the engine. Carmax said they did a full inspection on the vehicle before selling it to me but how can you miss that much damage? I will definitely be in contact with the corporate office about this and I will never buy another car from Carmax. read more

I heard good things about Carmax and how they are strong and fair with their offers so I took the time to visit. Met Chris at the counter and we went through the questions. Just needed to sell my car. Didn't need to buy another so this wasn't a trade in. Car passed the check up with no issues noted. Took about 20 minutes. So far so good. And then the offer! What a waste of time. I would have much preferred to be told we don't want or need the car rather than low balling me. I took it to another dealership and was immediately offered $1300 more. No pressure, no gimmicks. Sold! Bottom line, won't be back to Carmax. read more

I've had nothing but a great experience purchasing a vehicle from this CarMax. Chad was an excellent salesperson and extremely helpful. Everything went smoothly and there wasn't even a hint of a bad experience. read more

I bought a car from a different Carmax location, that was a great experience. I have sold two cars to this Carmax, that was a good experience. My first visit to the service depart though at this location was the worst customer experience I have ever had. I was having some of the agreed to fixes taken care of after purchasing the car from a different location. The key fix was a deodorizer treatment which was needed as the prior owner was a smoker. I had explained that I wanted to have them performed ASAP within the 5 day return period to ensure I had a chance to see if it worked well enough to keep the car. It took 4 days to get into the shop. When I explained to the service manager that I was going to wait and see how the deodorizer treatment worked to see if i was going to keep the car he actually mentioned that he was going to deprioritize my other minor fixes alluding to the fact that if it was returned that the car processing group, not his service department would take care of those issues. He wanted me to return the car!! I then had to wait for 4 hours to finally get final agreement, then had to call four days later to see what the status of my car, after which they admitted they hadn't even started the deodorizer process. The next day when I came to pick it up there was one pending item on order though I asked that they simply mail the part instead of having them keep my car. Today that final package arrived and they ordered the wrong one! I now get to drive it back to them and have them reorder. One of the worst experiences from a company which prides itself on customer service. read more

When we first looked at the car it would not start. We were told that it was because someone left the radio on. We went ahead and purchased the car. We then tested the battery, and it was defective. Service however, refused to replace the battery. We were going to buy another car here, but will not. They don't stand behind the 30 day warranty. read more

After owning my Jeep for years it was time to trade it in for something that was better on gas. I did my own research on exactly what I was looking for in a car and made the appointment online to test drive a few. While test driving Chris asked if I wanted to get the Jeep appraised which was a nice surprise because it wasn't something I had to wait for by the time I was done looking at my first car it was all done. They offered me a fair amount after doing my own research on what my Jeep was worth. Josue helped me test drive some cars and was extremely helpful in my car buying search and paperwork process! Josue made this entire process so seamless without ever being pushy or rushing me in my decision. Thank you guys for everything!! read more

RALPH METZ, RALPH METZ, RALPH METZ!!!!! This is the man you want to buy your next car from. My story goes back a year ago when I bought a junky car from a fly by night car lot, gave them my 2 grand for a down payment and less than a month later the car engine gave out, I had the car voluntarily repo'd and now a stain on my credit. I started to rent a car from Enterprise and although it got me from work and back, paying over 1200 a month for this rental was breaking my bank. My husband and I tried for a year to get financing for a car but all the banks wanted was 3 to 5 grand down because of our horrible credit. I searched online at CarMax and found several cars I wanted to see. I made an inquiry online regarding a Jetta and I said our credit was horrible and we had a small down payment of $500 bucks, how could we save any money when we were paying an arm and leg for our rental? Ralph Metz called me and not only was he kind and listened to my story but he ran our credit over the phone and told me where to go to get financing with a low down payment. Not only did we get approved but our down payment was only $900 bucks! Ralph took the time to redirect me to get the financing I needed to get into a car, HE NEVER ONCE GAVE UP ON ME! I am forever grateful to this man for taking the time to help us out and allowing us to test drive several vehicles so we could make the right decision. He helped us all throughout the car buying process from beginning to end! I have to say, in all honesty, this was the BEST car buying experience I have ever had. I never once felt pressured and it was stress free! I not only bought a car I fell in love with at CarMax but I am happy to say I am on my way to rebuilding my credit all because Ralph Metz didn't give up on me! I will HIGHLY RECOMMEND CarMax to anyone and everyone. I will definitely go back to buy my next car from CarMax. They have an amazing array of cars from BMW's to Ford Fiestas! It was just a great experience altogether! Thank you CarMax and A BIG THANK YOU TO RALPH METZ!!! GOD BLESS THIS MAN! read more

CarMax - My car from CarMax of Oxnard, Salesman Ralph Metz is the man!!!! - Used Car Dealers Near Me - Oxnard, California

Had a great experience with salesman. Nethal was attentive and answered all my questions. If he couldn't he got help from superiors. Got a great deal on a truck with a great warranty. The problem.....Service Dept. When I got my truck home my son in law noticed that bottom engine cover was hanging down. I called the service manager for 7 days 4-5 times a day with no call back.Now the problem was not a big fix but if it had that is unacceptable. Finally got a hold of Anthony by calling his supervisor. 10 minute fix took 1 1/2 hours. read more

I was thrilled when my leasing agent told me to take my car to Carmax for the return of my lease and that I might receive money for the equity in it - instead of return my lease to my car sompany and they say thank you - and I get nothing. We did go to Carmax - it was a great experience from the time we walked into the door - I was very impressed at their service and how they handled customers and the whole process. We received a buyback amount that was good for 7 days - and were sent on our way to bring in our car and they would give us the difference between our buyback and the amount the car is worth - a nice sum. We waited a few days and took the car back to them to receive our check and return our car. That is when the trouble began. We were told that because it was a Saturday they could not get our car company on the phone so they could not take back the car and our bid was only good till tomorrow and we would have to bring the car back on Monday for them to look at the car again and the amount of buyback might be less. After we insisted - loudly - they offered to make it work and were sorry we did not know about the weekend issues. I do have to say we did receive the check - and did not have to go back - but most people would have left - jumped thru their hoops - when they were truly in the wrong - not allowing them to look at our car right then again - because it was in the system - it was not allowed - they were insisting we come back on Monday for possibly less money - ridiculous. We were NEVER told that we had to come back during certain times or days - also that the buyback amount expired on a Sunday when they could not buyback the car on a Sunday. My advise to those returning a Lease - after you receive your paperwork with the offer - go to the business office - speak with a Manager and find out what days you can take back your particular car company lease so this does not happen to you too - I can't image we were the first that this has happened to - but maybe the first to question them. read more

Thank you to CarMax! Kailey was a fabulous representative. She answered all my questions and responded back to my texts very quickly. This was the easiest and least stressful experience I have ever had purchasing a car. Nick in the signing room was a joy to work with and very organized. Thanks again to you both and I am enjoying my new car very much! read more

Went to trade my Honda in for my wife. The value was almost right on and I was happy. Test drove a few cars and loved the ease of it. Zach the sales guy was really easy to work with. If you want no pressure, easy to work with and laugh a little I would ask for Zach. Honestly thinking of trading my other car in after the New Year with this guy due to the ease. read more

So frustrated that CarMax only offers car maintenance appointments until 2:00 and no hours on the weekend! Looks like my car will never get worked on there. Some people work 9-5 and have to pay the bills. read more

On 02/05/2016 I purchased a Mercedes GLK. I worked with Jim, a sales associate. He was very helpful and nice. I would return to CarMax for Jim's services. The Mercedes was transferred down from the LA area which was easy and fast. After bring my car home I begin to notice the lack of effort anyone put in to clean the vehicle. It looks as if someone had spilled a drink which was splattered all over the car. I did not leave CarMax until 9pm which is there closing I am sure the employees were tired and ready to leave. However, cleaning the car should be a priority. I took my vehicle to my Mercedes specialist to have a full diagnostics on the car 2/10 to insure if major issues were detected I could use CarMax's 5 day return policy. Everything on the vehicle was in great shape besides my front brake pad. My mechanic said it was almost on metal. I immediately called CarMax and spoke with the service associate Cesar. Cesar told me the soonest available appointment was 2/20. I informed Cesar I wanted the brakes replaced sooner because I was traveling before the 20th. Cesar in a condescending tone said, he is sure I did not need pads because my car would notify me when it did. He also said he has a Cadillac and it notifies him when he needs work done so I should not be concerned until alerted. I know brake pad replacement takes about 30min for a mechanic. I informed Cesar I had just purchased the car and CarMax issued me a paper saying the brake pads where at least 3.5mm. This was not the case so I wanted the issue to be taken care of right away to avoid using the 5 day return policy. Cesar stated, "you can do that if you want, I can transfer you to the sales department." I asked Cesar to transfer me. He was shocked by my request to be transferred. I spoke with a sales manager who was extremely helpful. He stated the brake issue was a potential safety problem and he would get it handled right away. The manager was apologetic and asked me to bring my vehicle in later that day and to ask for Cesar when I arrived. He said my 5 day policy would be frozen until the work was completed on my vehicle. I brought my car to be checked and spoke to Cesar. Cesar checked my pads and then called me over. Cesar proceed to take me around my car showing me all my break pads and how great they look. Cesar said these are some of the best pads he had seen and I did not need any. A CarMax mechanic happened to be walking by, Cesar explained to him what my mechanic had said and asked him to look. The mechanic looked at my front left brake pad and stated, "Its maybe a 1.5mm." Cesar was immediately shocked by the mechanics response. Thee CarMax mechanic said he is looking at the inner pads. Cesar then told me they would replace both my front pads because their mechanic said they were low. However, he felt like it was not a serious issue because,he drove a Tahoe and has driven it to the metal before. My car was repaired the same day even though Cesar told me it probably would not be because the mechanics are so busy. Needless to say, my purchasing experience was nice. Then service experience was horrible. I would recommend not purchasing an extended warranty from CarMax to avoid the service department. I purchased an extended warranty from, Delta Auto Protect. I can bring my vehicle to the Mercedes dealership and any issues arise. read more

I had a great experience when I came in to sell my vehicle. Starting with an amazing associate, Marisol. She gave me the best customer service a consumer could ask for. The service was quick and easy to my surprise. They give you the maximum value for your car, unlike a traditional dealership. If you want to sell your vehicle without the hassles and get a fair deal, come here. read more

I went in about a month ago and spoke with Abe and another man (I believe named Daniel?), they were both awesome, super nice, super not pushy, exactly what I would expect at Carmax. I then went in yesterday and spoke with Melissa and Duracet. Both of them were very "un-carmax". God forbid you appraise your car twice, when they do not have something you are looking for. I understand their worry of taking your appraisal somewhere else, but I would not have done that If I had not felt so uncomfortable. I was really set on avoiding the other "brand" dealerships all together.. Abe and Daniel both were both stating how it would be fine to sell them my car no matter where I purchased a new car, without me even asking. The moment Melissa and Duracet realized I did not like their current and surrounding inventory, their demeanors completely changed. I felt completely uncomfortable. read more

Wow! That was easy! Sold my car to them and was out the door 2hrs. They offered me the same amount I was going ask for a private party sale. I would recommend this way to sell a car to anyone, no haggling, just easy and fast. Thank you Car Max! read more

I sold my car that had a kelly blue book value of $2100. And they were going to rip me off and take my car for $100

Nice people. Prompt service. Appraisals?...not so much. They priced my vehicle WAY, WAY, WAY below the KBB value. If you're desperate for a sale, go ahead and make their day. Otherwise, sell your vehicle to a private party. read more

Love this Store!! They have the better deal and the best customer service!! It only take us about a few minutes to decide what truck is for us!! We looked for the truck online, and we drove at Oxnard location and it was as describe and more!! Thank you guys!! this is the second purchase we got from Carmax, and we love it!! read more